5/5
TrustpilotThe process was handled professionally…
The process was handled professionally from start to finish and the tenant was obtained quickly. I would particularly like to thank Raj the manager of the Beaufort Park office.
Trusted Agent profile · Hampstead
Benham and Reeves Hamstead reviews in Hampstead
★★★★★
687 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 687 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
Awards
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotA VERY EXCELLENT RENTAL ORGANISATION
We rate the services we are receiving from Benham & Reeves in the management of our property as excellent. We have not experienced voids and the tenancy agreements currently managed by Anne Benjamin, have always been seamless. The maintenance of the flat has been superb, especially
Agent replied · 27 August 2025
Hi Anthony, thanks very much for this wonderful feedback which will be seen by our Directors as well as Anne and Kayleigh in our lettings and property management teams. Its' great to hear that we've had your trust for over 10 years and everything is working well for you as a landlord. We really appreciate your custom and also look forward to being of continued service to you. - Emily, B&R
5/5
GoogleGreat experience renting a property form Benham & Reeves! Both Dele and Edelyn made the process really smooth and hassle free. Thank you!
Agent replied · 23 October 2024
Hi Ioana, we're very happy to have been of assistance to you, thank you for sharing a five star rating here and we hope you continue to enjoy your home. - Ruth, B&R
5/5
GoogleBenham & Reeves is a company that upholds a high level of professionalism, responsiveness, and genuine care for clients’ needs. I am truly grateful for the experience of communicating with them, especially with Di, Ayumi, Sylvie, and AnaMaria, and for the fantastic service they provided. Their responsiveness, consideration, and dedication truly made a difference in my house-renting experience. I highly recommend Benham & Reeves to anyone looking for a reliable and considerate real estate agency. I am confident that they will exceed your expectations as well!!!
Agent replied · 19 June 2024
Wow Chloe, thank you for this wonderfully glowing feedback about our lettings and property management teams and for sharing a five star rating here. We're thrilled to hear you've found us so responsive and dedicated, these are attributes we do strive for. Thanks for your custom. - Ruth, B&R
5/5
GoogleI am very happy with the service they've provided first for renting and renewing my rental agreement. Thank you Dele and Edelyn.
Agent replied · 23 October 2024
Hi Ege, it's great to hear you've had a good service experience while renewing your rental lease with our Hampstead lettings team. We appreciate you sharing a five star rating and your continued custom. - Ruth, B&R
5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Agent replied · 23 December 2024
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
GoogleI had a wonderful experience working with Rubel and Thuraya during my tenancy process. They were extremely helpful, professional, and supportive every step of the way. From finding the right apartment to finalizing the paperwork, they made … More
Agent replied · 13 November 2025
Hi Juliana, we are very pleased to hear you've had a great renting experience - Rubel and Thuraya are glad to receive this acknowledgement of their lettings and property management expertise and support. Thanks for your custom. - Emily, B&R
5/5
GoogleFrom my own experience, Benham & Reeves - Hamstead is a very efficient and professional letting agent. Had a great pleasant experience with them - truly happy with the supportive, fast and efficient services from home viewing, referencing, tenancy agreement till the tenancy deposit arrangement. Highly recommended, cheers.
Agent replied · 22 February 2024
Thanks very much for sharing your five star rating here Azman. We're thrilled you've had a great experience renting with us and such a good service experience which is lovely to hear. - Emily, B&R
5/5
GoogleExcellent Services, prompt responses for any queries, understand the customer expectations and most importantly, able to achieve the goal. Special thanks to Wesley Ramsay who has been very helpful.
Agent replied · 19 June 2024
Hi Daniel, it's great to hear you've had such a good service experience with us. Wesley and the lettings team are really pleased to see your five star rating and kind comments, thank you for your custom. - Ruth, B&R
5/5
GoogleWe have a great experience with Benham & Reeves especially Yoshi Tsuji and the team. They are very responsive and quick actions. Very happy with the service!
Agent replied · 24 August 2024
Hi Jady, many thanks for sharing a five star rating here and for your kind comments about the service you've had from Yoshi and our Japan Desk team. We are pleased to hear you've benefited from their efficiency and expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Agent replied · 11 June 2026
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process. - Emily, B&R
5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
Agent replied · 23 August 2024
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated. - Ruth, B&R
5/5
GoogleThanks to Benham and Reeves for providing me professional service and I had a very pleasant experience dealing with the agents. Also, I would particularly appreciate the services of letting agent Mr. Billy Ellis Ahmed and Veronica who assisted me with the tenancy.
Agent replied · 2 September 2025
Hi James, thanks very much for your lovely feedback which the lettings team are pleased to see here. We are glad you've had the support you expected and you found the team professional. Thanks for your custom. - Ruth, B&R
5/5
GoogleI have been a landlord utilizing the services of Benhams and Reeves for some time now, and I must say, Dele has consistently exceeded my expectations. His dedication and professionalism shine through in every interaction. Dele has not only found me wonderful tenants but continues to do an outstanding job in managing my property. His attention to detail and proactive approach have alleviated any concerns I've had as a landlord. I confidently recommend both the company and Dele to my peers without hesitation. Thank you, Dele, for your exceptional service and commitment to excellence.
Agent replied · 29 February 2024
Hi Jonathan, thanks very much for sharing a five star rating and for your kind feedback. We are very pleased to hear that as a landlord, you are being well looked after by Dele who is an experienced lettings manager. We are all encouraged to hear that we are surpassing your service expectations, thank you again for your custom. - Ruth, B&R
5/5
TrustpilotI have been a landlord utilizing the…
I have been a landlord utilizing the services of Benhams and Reeves for some time now, and I must say, Dele has consistently exceeded my expectations. His dedication and professionalism shine through in every interaction. Dele has not only found me wonderful tenants but continues to do an outstanding job in managing my property. His attention to detail and proactive approach have alleviated any concerns I've had as a landlord. I confidently recommend both the company and Dele to my peers without hesitation. Thank you, Dele, for your exceptional service and commitment to excellence
Agent replied · 28 February 2024
Hi Jonathan, it's great to hear we are consistently exceeding your expectations as a landlord. Dele and the lettings and management team here are very pleased to see this and your five star rating. We are glad to hear our proactive approach is working well for you and really appreciate your custom and trust in us.- Ruth, B&R
4/5
TrustpilotI would really like to express my…
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always 😊
Agent replied · 23 December 2024
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Agent replied · 11 June 2026
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
Agent replied · 11 June 2026
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database. Saying that YOU have been living 4 years living at this property is being looked into by our compliance team. WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY. - Emily, B&R
5/5
TrustpilotFor me number One
I have lived for 7 years in an apartment that I rented through this agency. it represented the interests of the landlord. I had no problems: the contract was concluded quickly, all issues were resolved easily.They replaced my broken mattress and replaced my non-working washing machine. In addition, all my small-level requests were also carefully considered and promptly resolved. (in particular, the plumber solved the problem with mold and rust in the bathtub)The main advantage of this agency is the people: we still communicate with the realtor who rented the apartment to me. Managers changed several times, but everyone was extremely polite and helpful. I am grateful to the entire team for their work
Agent replied · 22 February 2024
Hi Timur, we're very pleased to hear you've been happily renting from us for 7 years and are getting a great service experience with our lettings & property management teams. We are particularly pleased to hear you've found us to be polite and helpful at all time. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotNick Hubbard has been very helpful from…
Nick Hubbard has been very helpful from the start and very understanding of the situation, he has been very easy and supportive to work with.
5/5
GoogleVery happy with the service provided by B&R team, especially Rajib, who goes out of his way to accommodate requests for help.and assistance.
Agent replied · 24 August 2024
Hi Salman, thanks very much for taking the time to share a five star rating here which Raj is thrilled to see. Going the extra mile is all part of the service and we're glad its working out well for you. - Emily, B&R
1/5
GoogleAfter 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
Agent replied · 22 February 2024
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you. - Emily, B&R
5/5
GoogleHouse hunting can be stressful, but Benham and Reeves made the experience remarkably smooth and efficient. Their responsiveness was exceptional, with all our queries receiving prompt and thorough attention. Greta, our realtor, remained incredibly helpful even after we settled into our new home, and Claire, our property manager, was consistently accessible whenever we encountered any issues. We genuinely couldn't be happier with the service we received! I wholeheartedly recommend Benham and Reeves to anyone embarking on their own house hunting journey.
Agent replied · 22 February 2024
Hi Raghavi, we're thrilled to hear you've had such a highly positive service experience renting with us. Thank you for sharing a five star rating too, it's appreciated. - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Benham and Reeves Hamstead
Has Benham and Reeves won any awards?
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Hampstead won Gold; Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.
