Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFor me number One
I have lived for 7 years in an apartment that I rented through this agency. it represented the interests of the landlord. I had no problems: the contract was concluded quickly, all issues were resolved easily.They replaced my broken mattress and replaced my non-working washing machine. In addition, all my small-level requests were also carefully considered and promptly resolved. (in particular, the plumber solved the problem with mold and rust in the bathtub)The main advantage of this agency is the people: we still communicate with the realtor who rented the apartment to me. Managers changed several times, but everyone was extremely polite and helpful. I am grateful to the entire team for their work
Timur · 8 February 2024
Agent replied · 22 February 2024
Hi Timur, we're very pleased to hear you've been happily renting from us for 7 years and are getting a great service experience with our lettings & property management teams. We are particularly pleased to hear you've found us to be polite and helpful at all time. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleVery happy with the service provided by B&R team, especially Rajib, who goes out of his way to accommodate requests for help.and assistance.
Salman · 25 July 2024
Agent replied · 24 August 2024
Hi Salman, thanks very much for taking the time to share a five star rating here which Raj is thrilled to see. Going the extra mile is all part of the service and we're glad its working out well for you.
- Emily, B&R
★★★★★ 5/5
TrustpilotNick Hubbard has been very helpful from…
Nick Hubbard has been very helpful from the start and very understanding of the situation, he has been very easy and supportive to work with.
Tao · 27 August 2025
★★★★★ 1/5
GoogleAfter 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
A · 1 February 2024
Agent replied · 22 February 2024
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you.
- Emily, B&R
★★★★★ 5/5
GoogleHouse hunting can be stressful, but Benham and Reeves made the experience remarkably smooth and efficient. Their responsiveness was exceptional, with all our queries receiving prompt and thorough attention. Greta, our realtor, remained incredibly helpful even after we settled into our new home, and Claire, our property manager, was consistently accessible whenever we encountered any issues. We genuinely couldn't be happier with the service we received! I wholeheartedly recommend Benham and Reeves to anyone embarking on their own house hunting journey.
Raghavi · 1 February 2024
Agent replied · 22 February 2024
Hi Raghavi, we're thrilled to hear you've had such a highly positive service experience renting with us. Thank you for sharing a five star rating too, it's appreciated.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Drew · 18 August 2022
Agent replied · 22 February 2024
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
★★★★★ 1/5
TrustpilotWill be making a complaint.
After 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
Alethea · 26 January 2024
Agent replied · 22 February 2024
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you.- Emily, B&R
★★★★★ 5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Jasmine · 24 January 2024
Agent replied · 22 February 2024
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
★★★★★ 5/5
GoogleGokhan and Edelyn were great with assisting with us moving into our new home and Sylvie our managing agent is fantastic at getting everything fixed quickly!
Alexander · 20 May 2024
Agent replied · 19 June 2024
Hi Alexander, thanks very much for sharing a five star rating here. We are very happy to hear you are enjoying your new home and are glad to have been part of your journey.
- Ruth, B&R
★★★★★ 5/5
TrustpilotPenny was fantastic and really made the…
Penny was fantastic and really made the process as stress free as possible!! Highly recommended!
Alex · 18 November 2024
Agent replied · 23 December 2024
Hi Alex, we're very pleased to hear you've had such a fantastic experience with Benham and Reeves. Penny is very glad to see this and your five star rating. Thanks very much for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleEveryone was absolutely amazing,super helpful, keeping up with my busy schedule,keeping updated with everything and genuinely great.
They really made renting easy and stress free.
Thank you Dele,Edelyn and all the guys at
Benham&Reeves!
Tasoula · 24 November 2023
Agent replied · 22 February 2024
Hi Tasoula, thank you for sharing a five star rating and for your kind comments about the service you've had from our Hampstead lettings team. We do aim to make renting in London an easy process so it's great to hear you are happy.
- Ruth, B&R
★★★★★ 5/5
GoogleBenham & Reeves, and Ajay Choli in particular, were excellent to work with. Dry friendly and personable and always were super clear on what needed to be done. I would highly recommend working with them.
David · 14 October 2025
Agent replied · 13 November 2025
Hi David, thanks for your lovely feedback which Ajay and all of the team are pleased to see here. We are glad you've found the rental support friendly and transparent, this is great to hear. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
GoogleBenham and Reeves have been giving us very good service for the past many years. They are very professional and their services are exemplary in finding tenants and managing properties. We particularly appreciate the services of our letting agent Mr. Billy Ellis
DR · 3 August 2025
Agent replied · 2 September 2025
Hi Dr Giri, thanks for sharing a five star rating here for our Hampstead Estate Agents, we appreciate it.
- Ruth, B&R
★★★★★ 5/5
GoogleBilly and Laura very helpful during the moving process and Sylvie our property manager have all been very helpful in finding us a great home and making sure that we are all okay!
Luca · 30 October 2025
Agent replied · 13 November 2025
Hi Luca, we are pleased to hear you've had such a positive service experience with our Hampstead lettings team. Billy and Laura are glad to receive this acknowledgement for their collective lettings and property management expertise. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Kanny · 20 March 2024
Agent replied · 22 March 2024
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
★★★★★ 5/5
TrustpilotProperty Management
Kayleigh Weston managed my property for several years with professionalism and care. She handled matters efficiently and communicated promptly throughout.
Barry · 19 February 2026
Agent replied · 26 February 2026
Hi Barry, thanks for your very kind review for the property management service provided by Kayleigh, we are thrilled to hear you've felt well supported over the years you've been a landlord with Benham and Reeves. We value your custom, thank you for your trust in abilities.
Emily, B&R
★★★★★ 5/5
TrustpilotThanks Rahim for assisting us in…
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Glaiza · 19 December 2023
Agent replied · 22 February 2024
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
★★★★★ 5/5
TrustpilotI find Ms Kayleigh Weston very helpful…
I find Ms Kayleigh Weston very helpful and supportive. I initially requested her for recommendation of their contractor/s regarding AC and heating issue, who knows the system in Beaufort Park. She offered assistance and contacted the RMG company and they resolved the issue. Moreover, Kayleigh has impressively and significantly improved her communication skills. I am grateful for her service and assistance.
Shahrad · 26 November 2024
Agent replied · 23 December 2024
Hi Shahrad, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the Colindale lettings team are very pleased to see this. - Ruth, B&R
★★★★★ 5/5
GoogleSeamless service for letting out flat thanks to Dele Lawal. Prompt and quick responses. Keep up the good work!
Aaron · 24 August 2024
Agent replied · 23 October 2024
Hi Aaron, many thanks for sharing a five star rating here and for your lovely feedback which Dele and the Hampstead lettings team and pleased to see. We appreciate your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMany thanks for Rahim and Anne's…
Many thanks for Rahim and Anne's professional and efficient services to secure a renting property in a very short period, which relievedme from huge pressures on moving.
Gary · 18 December 2025
Agent replied · 26 December 2025
Hi Gary, thanks for sharing your feedback and five star rating here for the service you've had from Rahim and Anne in our Colindale lettings team. We are pleased to hear you've had such a smooth process renting a property with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleFrom their first visit to value our home Benhams were fantastic. Achieving the best possible price and seeing us through to sale, Benhams calm professionalism made such a difference. Thank you! Much appreciated.
Michelle · 3 May 2025
★★★★★ 5/5
TrustpilotJomar is so niceee patience and…
Jomar is so niceee patience and professional!! Huge thank you to Jomar! Help me a lot and reply the message so fast even it is in non-working hours. I am really appreciated! The moving process is smooth and super fast! Thank you so much Jomar!
L · 23 November 2022
Agent replied · 22 February 2024
Hi L, thank you very much for your wonderfully positive comments about the service you've had from Jomar, it's great to hear you've had such a great experience renting with us. We wish you well in your ongoing tenancy.- Emily, B&R
★★★★★ 5/5
TrustpilotA joy to rent with
Benham & Reeves is a joy to rent with. They cannot do enough to help you and are always there to support. Kyle and Veronica have, in particular, been wonderful. I'd recommend Benham & Reeves to anyone.
Olivia · 8 June 2026
★★★★★ 5/5
GoogleOur experience of buying through Benham and Reeves was great. From our first viewing through to completion Chris was open and transparent and unfailingly helpful. The whole process can be so stressful but all our interactions with Benham and Reeves were positive.
Joseph · 22 February 2023
Agent replied · 22 February 2024
Thank you Joseph, we're all very pleased to receive such great feedback about the sales service here in Hampstead. Chris and the team are very glad to hear you've had such a great experience with us and thank you for the five star rating, it's really appreciated.
- Emily, B&R
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