Bourne Estate Agents reviews in Hampshire

★★★★★ 1/5

Trustpilot

Keep well away

Awful company that should be avoided whatever you do. In fact, I'm certain their conduct isn't law abiding and is at best highly questionable and unethical. They exploit tenants, lie, and harass tenants all because "they work for the landlord not the tenant". Then continue to treat grown adults like inconvenient cash cows that they are most ready to belittle, degrade and harass, even though the rent was always paid early and we were great tenants who kept the place very well. Not worth the mistreatment and having to constantly remind them that they are dealing with grown adults not children. Truly, avoid at all costs.

Janet · 2 January 2025

★★★★★ 5/5

Google

Bourne were so helpful when it came to helping us find a new house to rent, especially Roanna! She went above and beyond to make sure that everything was perfect for when we moved on. Could not have asked for a more helpful estate agent. Would highly reccomend them to anyone.

Molly · 14 June 2019

★★★★★ 5/5

Trustpilot

They were excellent

They were excellent. They helped me with my purchase and was always very helpful and great communication.

Adam · 4 December 2025

★★★★★ 5/5

Google

Great friendly service, highly recommended

Kelly · 16 March 2026

★★★★★ 1/5

Google

I think they under valve and always have some one to buy at that valve but allows others to view at a higher asking price then sale to the one who was all ways going to buy and they will then tell you no one have offered over these …

Simon777 · 16 November 2025

★★★★★ 5/5

Google

Very efficient process from day one. All staff have been extremely helpful and always available if we have had queries. Bourne have been very upfront with all fees and made the whole letting process very easy. I would definitely recommend to anyone to is in need of an estate agents.

Luke · 29 October 2024

★★★★★ 5/5

Google

From initially buying our flat through Bourne and now letting it out as landlords through their full management service, we've been very impressed with the team and in particular Jayne, who made everything super easy for us and was very patient with all of our questions! Would highly recommend.

Stu · 14 June 2019

★★★★★ 5/5

Google

I'm really happy with all the support and assistance I received from Steph and Jenna who helped me all the way through the tenancy process for my flat. I am very grateful to them for their help. They were always patient and helpful!

Nik · 12 January 2025

★★★★★ 5/5

Trustpilot

Professional and efficient in selling house

Having contacted a number of estate agents I was impressed by the approach recommended by Bourne and the information provided to support their recommendation. They managed the process of getting the house on the market in a timely way and soon were handling a number of viewings. It was not long before an offer was made and together we were able to agree a fair price in line with their initial guidance. I recommend them and I would use them again.

Graeme · 29 October 2024

★★★★★ 5/5

Trustpilot

My Experience Exceeded My Expectations

Bourne Estates Agents has five Departments (Sales, Lettings, Property Management, Contracts and Accounting) that I have working relationship with. All five departments have performed extremely well for me. My main day to day working relationship is with, Jenna Wills and Stephine Swainston of Lettings and Sarah Seton-Smith of Property Management. My family has a small portfolio of Buy to Let properties in Alton. My experience of working with all the named folks that I worked with on day to day basis and those in the background dealing with Sales, Accounts and Contracts has exceeded my expectations. All of them provide high quality of service, it almost feels like the service personalised.

Ashwin · 24 October 2024

★★★★★ 5/5

Facebook

Bourne have been amazing. In particular Gemma Miller. She has been absolutely amazing and I’m certain we would have lost our sale and house if it wasn’t for her personally chasing and escalating matters. She knows the industry very well, an expert who you want in your corner. She will go the extra mile for her clients. I can’t thank Gemma and Bourne enough. Hands down best agent in Alton. Highly recommend.

Jennifer · 25 June 2021

★★★★★ 5/5

Google

I highly recommend Bourne Estate Agents in Alton. A big thank you to Roanna who helped me secure a rental property. She was a massive help during my relocation, and was always available when needed. I will definitely use again in the future. 5*

Lee · 13 June 2020

★★★★★ 5/5

Trustpilot

They are so helping and always check in…

They are so helping and always check in until everything is okay. I highly recommend

Kish · 7 November 2025

★★★★★ 5/5

Google

Excellent service, especially Molly Calder ,she very friendly and polite knows her job very well.she explains in detail.

Amy · 16 October 2023

★★★★★ 5/5

Google

I have never been a fan of Estate Agents until I met Gemma from Bourne. She has been absolutely fantastic buying and selling for us. We had several major hiccups along the way but she breezed through them all in her usual professional manner. I would 100% recommend her to anyone thinking of going through this stressful time and thank all the team at Bourne for all their help.

Alison · 18 July 2023

★★★★★ 5/5

Trustpilot

I have had a fantastic experience with…

I have had a fantastic experience with Micheal he has been informative and responsive.

Mikesh · 9 November 2025

★★★★★ 5/5

Facebook

All the team particularly Rebecca were extremely helpful with a difficult move. The open day was a huge success and that was down to Bourne being vigilant and understanding to my mother's needs. secured well over the asking price and mediated between both parties and Solicitors, keeping up constant communication. Many thanks to all the team particularly Rebecca. Debbie W

Debonair · 6 December 2022

★★★★★ 5/5

Trustpilot

Michael

Michael the guy I worked with was very articulate and a helpful, nice man.

Jacob · 8 November 2025

★★★★★ 5/5

Google

Aimee Blackmun has been our property manager for over a year, she has been a delight to deal with,super efficient in dealing with any issues and always polite and professional..total starPositiveResponsiveness, Professionalism

Marc · 13 June 2022

★★★★★ 5/5

Google

Gemma at Bourne really stood out as very professional and well informed about the property I was viewing. Gemma provided lots of information about the property, the local area, and the neighbourhood, and she knew everything off the top of her head. She pointed out things proactively and had answers before I needed to ask. She was very open about the status of the chain and the sellers, whereas sometimes this can be unnecessarily secretive. I’ve had so many other viewings with other agents where they have no information about the property to hand, they can’t answer even simple questions, and don’t even bother to properly show you around. So it was very refreshing to have such a great viewing.PositiveResponsiveness, Quality, Professionalism

Laura · 13 June 2022

★★★★★ 5/5

Google

Our experience with Bourne has been extremely pleasant and easy. Molly Calder has been amazing throughout my experience with Bourne from begging to end! She has been going the extra mile with the whole process and especially correspondence between us and the landlord.

Ann · 13 February 2024

★★★★★ 5/5

Google

Roanna was excellent throughout. Always calm, helpful and went above and beyond whenever necessary. I would thoroughly recommend Bourne Estate Agents!

Nev · 13 June 2023

★★★★★ 5/5

Google

We have just sold through Bourne estate agents in Alton. Overall, the attention to detail, drive and customer service has been fantastic. My agent was Roanna Ferne who worked tirelessly to unsure the whole process, and any issues, were addressed and managed. Like all sales with a chain there are challenges but I was highly impressed with the way the Roanna brought the stakeholders together thus getting the right result for all. I would highly recommend Bourne Estate Agents and Roanna for your sale or purchase.

Iain · 30 August 2024

★★★★★ 5/5

Google

Steph Swainston assisted me. I met her at the flat and she was ever so lovely and warm and welcoming. Answered every single question I had asked. Went above and beyond to make me feel calm about the approval etc. Would definitely recommend them

Catherine · 24 October 2024