Winkworth Parsons Green reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

Faith, Georgia and the team helped us rent out our house for several years (including managing it) and eventually sell it in an incredibly tough market. They were just brilliant. Always friendly, always on the case, determined and positive at all times to get us a great result. We are so grateful! Can’t recommend enough.

Jessica · 26 January 2024

★★★★★ 5/5

Google

What a great experience at this wonderful agency. I dealt with Fin who was a great communicator and really honest throughout the process of our house sale. Honesty and good communication is really hard to come by these days. I would definitely use these guys again.

Lawrence · 8 September 2025

★★★★★ 1/5

Trustpilot

Dreadful mess of a business.

Dreadful mess of a business. Franchise that failed and no update given to the client. Customer service is a joke.

Bear · 13 August 2026

★★★★★ 1/5

Trustpilot

7monts no fixing roof leak

They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....

Darius · 29 March 2021

★★★★★ 1/5

Trustpilot

Complete waste of time

Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.

Blah · 10 August 2026

★★★★★ 1/5

Trustpilot

Avoid Winkworth Parsons Green

This is the most Landlord orientated agency I ever dealt with, our overall experience renting was unpleasant from the beginning. Below are a few reasons why you should be cautions if renting with them.Unethical and Unprofessional - When we originally expressed interest on the flat they made us bargain for pennies because apparently "Someone else made an offer but they would prefer to go with us so could we stretch our budget?" When I finally said I might as well look for a better flat they stopped bargaining.Unhelpful, After paying the reservation fee we asked whether they could ask the Landlord to remove some of the furniture, the answer was the flat is let as seen, ok, fair enough but I’m pretty sure they didn’t even ask the landlord and their suggestion was to replace the items we wanted removed for new ones and leave them at the end of the tenancy, yes sure.During the tenancy we addressed the issue of the common areas being in a very poor and unhealthy state and the buzzer not working, this was deemed as a management company issue not theirs/ not the Landlord’s, we were given a phone number to deal with the issue ourselves? At the end of the tenancy we said we could leave earlier than expected could they ask whether the incoming tenants would like to move earlier, answer was a date has been agreed. So they never bothered to ask the question but why would they hey? They are there to serve the profit. Dishonest, There was no mention on our contract for the property to be professionally cleaned at the end of the tenancy, only a note on the check-in report which by the way was outdated and incorrect, we asked for a receipt/proof that this was the case but obviously there wasn’t. When we received the flat we found cigarette packets under the bed and clothes left behind but we never bothered telling them (we should have done), we had to clean the flat when we moved in also as only the seen surfaces had been cleaned. Defenitly not professionaly cleaned. They were also claiming for missing items but thankfully we had marked this as missing in the check in report so obviously they didn’t bothered reading our comments and updating the report. Advise, if you do decide to rent with them be very meticulous about everything. Make a video of the state in which you receive the property and document everything as they will try to charge you.

Javier · 12 November 2020

★★★★★ 5/5

Trustpilot

An excellent service all round!

An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!

Marco · 14 July 2022

★★★★★ 5/5

Google

The whole Winkworths team since they took over the sale of our property were proactive, constantly updating us on how things were going and were really refreshing to work with. We very much enjoyed working with Lilly who was always professional and organised and of course Faith who steered us quietly behind the scenes through the process to completion. A big thank you to them all for their hard work and for really making the process very easy and smooth throughout. I wouldn't hesitate to recommend them in future.

Nader · 16 December 2025

★★★★★ 1/5

Trustpilot

The A.I. Slop of Estate Agents

Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.

Malcolm · 27 May 2026

★★★★★ 5/5

Google

Amelia was fantastic and so helpful from start to finish. She helped me to find the perfect property that I’m now very happily living in. The process was quick and easy and she was a pleasure to work with. I’d recommend Winkworth to anyone looking to find a property in Fulham.

Sophie · 26 January 2024

★★★★★ 5/5

Trustpilot

Best estate agent rental experience ever!

After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!

Lee · 21 March 2024

★★★★★ 5/5

Trustpilot

Shaun Blackstock - Best Lettings Negotiator !!

My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.

Alicia · 22 September 2023

★★★★★ 1/5

Trustpilot

Worst service by a mile

Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.

Kat · 29 July 2020

★★★★★ 1/5

Trustpilot

Utter waste of time and energy.

Utter waste of time and energy. Tried three times to book a valuation. First time yes will confirm. No confirmation. Called again two days later. held on for a few ,inutes then cut off. Tried again now its no the valuer will not be in on the day previously arranged.

Tina · 29 July 2026

★★★★★ 2/5

Trustpilot

I am very deeply disappointed!

We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx

Silviya · 4 May 2020

★★★★★ 5/5

Google

Flo was a great agent for helping us secure our first home! Would recommend Winkworth to anyone looking in Fulham!

Kelsey · 16 March 2026

★★★★★ 5/5

Trustpilot

Great rental experience with Winkworth…

Great rental experience with Winkworth Kensal Rise. The team are very personable and knowledgeable, and Fabian went above and beyond to make what would normally be a stressful experience very seamless. Thank you !

Yasser · 14 November 2025

★★★★★ 5/5

Trustpilot

Great team

Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.

Pauline · 28 February 2026

★★★★★ 5/5

Google

We’ve had such a positive experience with Winkworth! As they’re locally owned, they really do care about you and go above and beyond. Lilly was incredibly helpful, kind, responsive, and patient throughout the whole process - her support …

Duygu · 17 September 2025

★★★★★ 5/5

Trustpilot

Excellent service from Thomas!

I recently purchased a flat through Winkworth - Thomas was my estate agent and was fantastic throughout. It ended up being quite a long process and Thomas was great at chasing up the solicitors and helping to move the purchase along. He gave great recommendations for a homebuying survey and was really helpful on both viewings - would highly recommend. Thank you Thomas!

Kp · 6 December 2022

★★★★★ 5/5

Google

Janie has been looking after my property for years, and she has consistently done a great job. I couldn't be more impressed, and I know she has saved me hours of stress, and a lot of money, due to her exceptionally professional, and proactive approach. Mike

Mike · 25 February 2024

★★★★★ 1/5

Trustpilot

Didn't respond to an enquiry then lied

Didn't respond to an enquiry. Prompted, then lied about property status/availability. Shut down responses when questioned about it. The standard of English estate agents is abysmal compared to those abroad, yet people accept this low level, amateurish behaviour...so they get it!

Anna · 8 September 2026

★★★★★ 5/5

Trustpilot

Great customer service

The whole team have been great at finding a buyer for our flat. They kept us regularly up to date and shared honest feedback. Nicola was great in the after sales process and pushing through to exchange with the buyers. Would highly recommend if you are selling or buying a property.

Lauren · 30 October 2023

★★★★★ 5/5

Trustpilot

Winkworth is definitely a really…

Winkworth is definitely a really reliable agency, I highly recommend their service.And I also want to thank Marika, she has been nothing but amazing to us, always prompt to assistant us with any question, she's very professional and also very friendly, and I'd recommend her to anyone that I know. Thank you Marika a lot, for all the support during the whole process.

Wesley · 7 October 2022