Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, responsive, and easy to deal with from start to finish
I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.
Benjamin · 4 June 2026
Agent replied · 22 September 2026
Thank you for your wonderful 5-star review, Benjamin. We're delighted to hear you had a great experience at the Greenwich office.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to welcoming you back and assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent communication and progression service instrumental in ensuring we secured our forever home
From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.
Pritesh · 23 December 2025
Agent replied · 24 May 2026
Thank you so much for taking the time to leave an excellent review. We appreciate your support and are here if you need anything in the future.
★★★★★ 5/5
TrustpilotAaron and his team at Winkworths Kensal…
Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!
Helen · 29 April 2026
Agent replied · 24 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise, Helen. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
TrustpilotJohn and Guy were really so helpful
John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.
Grace · 21 July 2026
★★★★★ 5/5
TrustpilotExcellent service
Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.
G · 28 August 2026
★★★★★ 5/5
TrustpilotA huge thanks to Toby and his team for…
A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.
Kate · 4 February 2026
Agent replied · 24 May 2026
Thank you so much, Kate, for taking the time to leave such a great rating. We truly appreciate your business and your support. Please don’t hesitate to reach out if there’s ever anything we can help with in the future.
★★★★★ 5/5
GoogleI had an absolutely fantastic experience with the entire team at Winkworth Parson's Green. From start to finish, they were professional, knowledgeable, and incredibly supportive throughout the whole process. I have to give a special shout-out to Faith - she was nothing short of amazing!
Faith was efficient, proactive, and exceptionally well-connected. Thanks to her expertise and strong network, we were able to secure a buyer in less than a week - something I never imagined possible. Her communication was clear and very timely, and she made what can often be a stressful process feel seamless and well-managed.
I’d also like to mention Finlay, his involvement was integral, and it was clear he worked closely and effectively with Faith and the rest of the team to make everything come together so quickly and smoothly.
I couldn’t recommend Faith, Finlay, and the entire Winkworth Parson's Green team more highly. Thank you!!
Olivia · 20 May 2025
Agent replied · 9 June 2025
Dear Olivia,
Thank you for the 5* review. It means a lot to us and we are thrilled you enjoyed your experience with us, it’s been a please working with you. We will be sure to pass on your feedback onto Finlay and the team.
Faith and Georgia
★★★★★ 5/5
GoogleI can't thank Faith, Lilly and the team enough for their help in selling my property. They made sure that what can be a stressful process was smoothly managed, and I felt guided by them every step of the way. The feedback they gave, even from when they first visited the flat, was hugely valuable and they are clearly heads and shoulders above the rest with their expertise. Would recommend them to anyone without fail!
Anna · 11 April 2025
Agent replied · 9 June 2025
Dear Anna,
Thank you for the 5* review. It was such a pleasure working with you and we are so pleased to hear you enjoyed your experience with us. We will be sure to pass on your feedback to Lilly and the team.
Kind regards,
Faith and Georgia (Co-owners Winkworth Fulham and Parsons Green)
★★★★★ 5/5
TrustpilotThanks Dan!
Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!
Aleah · 4 March 2026
Agent replied · 24 May 2026
Thank you for your lovely feedback, Aleah. We really appreciate you taking the time to share your experience with us. We’re delighted that Dan from the Stoke Newington office made such a great impression - they are a valued part of our team. We hope to have the pleasure of working with you again in the future.
★★★★★ 5/5
GoogleFaith and her team at Winkworth are excellent at their job. Faith’s advice on the marketing strategy and the price point of my flat in Parson’s Green was spot on. She was as keen to get the flat sold as I was which I think is a reflection of Faith being the owner and director rather than being part of a ruthless corporation which is all about targets and not what is best for the client.
I highly recommend Winkworth in Parson’s Green!
Sally · 16 November 2025
★★★★★ 5/5
GoogleWinkworth Fulham / Parsons Green.
Faith Cook & her team.
I was very impressed from the moment of contact, with Faith Cook of Winkworth Fulham / Parsons Green. Her positive and realistic approach was so refreshing.
Her professionalism was very reassuring that my property was in the right hands, and would be sold with integrity. Faith’s knowledge of the business and her advice provided me with confidence. I followed her advice and was extremely happy with everything I was advised to do, and with everything Faith planned in order to sell the property.
Equally her team members, especially Lilly De Bie, handled all the communication and queries with ease and a quiet confidence. I was kept up to-date throughout the entire process, without her being intrusive. Both Faith and Lilly’s coordination of the sale,
exchange and completion took away any concern or worry I may have had.
Selling a property especially a lifelong home, could have been a very stressful & emotional experience for me. Faith & Lilly provided the right level of support that I needed and in doing so reduced and alleviated the level of stress I endured.
I would highly recommend these ladies to anyone who is looking to sell their property, without question. They are by far the best estate agents I have had the privilege of working with.
Maggie · 16 November 2025
★★★★★ 5/5
TrustpilotI am a landlord in the Willesden Green…
I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.
Mark · 22 March 2026
Agent replied · 24 October 2024
We’re delighted to hear you had a 5-star experience at the Kensal Rise and Queen's Park offices Mark. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
GoogleFaith and the team at Winkworth were a dream to work with on the sale of my property. I was updated throughout the process with clear communication and provided advice and support all the way through. Wholly trustworthy and go over and above to make it as pain free as possible. Delighted with with the sale and highly recommend Winkworth.... a service that makes you feel special.
Sarah · 16 February 2026
★★★★★ 1/5
TrustpilotAvoid this agency if you value your…
Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.
Bettina · 24 May 2026
Agent replied · 22 September 2026
Dear Bettina,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office.
We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage.
Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure.
Kind regards,
★★★★★ 5/5
TrustpilotFabian is great!
Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you
R · 7 May 2026
Agent replied · 24 May 2026
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWinkworth and Arrun…thank you
Winkworth were really helpful during my property search. Arrun Padda was especially responsive to support the search over a number of weeks across a wide area. Arrun was flexible with time, showed high quality property listings to me, and was prompt to help communication with landlords. This stood out to me all while he maintained a relatable yet professional manner and I really appreciated his work. If I’m searching for properties again I’d be reassured to have Arrun’s help at Winkworth.
Che · 8 September 2025
★★★★★ 5/5
TrustpilotAmir Shafi is a star
Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.
Masahiko · 23 December 2025
Agent replied · 24 May 2026
We're happy to see that you had a 5-Star experience at Winkworth Hendon. Thanks for sharing your feedback.
★★★★★ 1/5
TrustpilotNO ELECTRICITY FOR 3 DAYS
I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.
Rainice · 12 December 2025
Agent replied · 23 December 2025
Good morning Rainice,
At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences.
All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.
Thank you in advance.
Kind regards,
Winkworth Client Relations
★★★★★ 5/5
TrustpilotVery positive experience
Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.
Anna · 2 December 2024
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleFaith and the team at Winkworth Fulham were a pleasure to work with. They marketed our flat beautifully, secured multiple viewings, and took us from offer to completion within our preferred timeframe. When a buyer pulled out, they moved swiftly to find another. Very pleased with the service and would happily recommend. Thank you!
Clare · 16 February 2026
★★★★★ 5/5
GoogleAfter experiencing challenges with our previous letting agent who had managed our property for over two decades, we decided to collaborate with Janie, a decision we are extremely grateful for. Working with Janie has been an absolute delight. She consistently delivers on her promises, ensuring all tasks are completed efficiently and on time. This has resulted in a harmonious relationship where our tenants are content and we, as landlords, are more than satisfied with the management of our property.
Nick · 25 February 2024
Agent replied · 22 October 2024
Dear Nick,
Thank you for the 5* review. We are really pleased to hear you enjoyed your experience with us, it’s been a please working with you. We will be sure to pass on your feedback to Janie.
Kind regards,
Faith and Georgia (Co-owners Winkworth Fulham and Parsons Green)
★★★★★ 5/5
TrustpilotA great team to deal with
Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.
Mr · 7 September 2026
★★★★★ 1/5
TrustpilotMade me pay for postage
They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter
Lauren · 4 March 2026
Agent replied · 24 May 2026
At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.
★★★★★ 5/5
TrustpilotLauren Douglas (Winkworth Shorditch)…
Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.
SM · 23 May 2026
Agent replied · 22 September 2026
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team!
We look forward to working with you again in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.