Winkworth Parsons Green reviews

★★★★★ 5/5

Trustpilot

I’ve used Winkworths for many years…

I’ve used Winkworths for many years with no complaints. They found nearly 30 people to go and view my rental property which had been recently renovated and found new tenants very quickly. All along the way, they sorted out the paperwork, inventory inspection, references etc. Aaron, my contact at Winkworths, did his best to make sure not only I was happy but also the tenants. Efficient, professional and always kept me updated how things were going. As a landlord, I would highly recommend Winkworths.

Esther · 20 September 2022

★★★★★ 5/5

Trustpilot

We rented a property via Winkworth…

We rented a property via Winkworth (Kensal Rise) for a period of almost three years. Fraser and Aaron assisted us with the search for the flat and Michael was our point of contact for all things maintenance and beyond. The process of finding the property at the outset was seamless - Winkworth were excellent. Throughout the three year period, the flat was not without its usual issues (boiler etc). Michael was a dependable contact and took responsibility for gaining the relevant consents/approvals from the landlord/lady and subsequently ensured service providers completed the work to schedule and with minimal disturbance. He really did make the renting process so much easier.Finally, when we wanted to depart from the flat, Aaron ensured that our interests were considered and was the point of contact between us and the landlord/lady. Through great management, we were able to come to a mutually beneficial arrangement. Again, Michael also kept us well informed of and was transparent about the departure process. If you are looking for a professional, personable and reliable agent, choose Winkworth (Kensal Rise).

Ayrton · 20 September 2022

★★★★★ 5/5

Trustpilot

Amazing estate agents

Our home purchase had quite a few blips along the way and both Nicola and Alex were so patient and reassuring throughout. Nicola never stopped pushing the lawyers on our behalf and I honestly don’t think it would have happened without them. I’m not usually the best fan of estate agents but Winkworth seem to be an honest and genuine firm. Nicola and Alex are just simply fantastic. I don’t plan on moving again for quite some time I but if I do I will definitely use them again. Highly highly recommend.

Carol · 16 September 2022

★★★★★ 5/5

Trustpilot

First time buyer

I've just purchased my first flat with Thomas Syms from Winkworth as the estate agent.When first viewing the property I found Thomas to be very knowledgeable, he could answer all of my questions about the flat and about the wider process. He also made it very easy to schedule two viewings around my busy work schedule.Later in the process Thomas was responsive and helpful. As a first time buyer I found his guidance to be really benficial.I'd definitely recommend his services to anyone in a similar position.

Liam · 30 August 2022

★★★★★ 1/5

Trustpilot

The worst estate agents I've ever rented from

EDIT: Winkworth have asked me to say the branch this took place at, but at one point the managing director used some aggressive tactics to shut us up, and to be honest I want to remain anonymous to Winkworth as they still have my contact details.--I had a terrible experience with Winkworth when I was renting with them. No matter who it was you were speaking to, you were treated like dirt and felt like the lowest priority. Here are some of the things that happened...I moved in whilst the flat was on a rolling tenancy, so when a new flatmate moved in, the inventory wasn't updated and the flat was never checked for cleanliness when a tenant left. I don't know how standard practice this was, but when we all decided to terminate the tenancy, whoever was carrying out the checkout inspection was looking at photos of a completely different flat - different furniture, different carpets. We successfully appealed when they tried to take some of our deposit.One day, I had a knock on the door and it was some painter decorators who had been booked to decorate all our bedrooms. We didn't receive any notice of this, and had to live in our flat with the paint fumes for the next two days.I lived with two other flatmates, and one of them became very violent and aggressive to us. We suddenly felt very unsafe. The police weren't able to do anything, so we went to Winkworth asking for help, and they just said we'd have to sort it out between the three of us. I'm not sure what the practice is around this, but to just brush us off without even being empathetic to our situation was very upsetting. I asked them if they would only step in once we were in bodybags...!There were many other things that happened during my time with them. I wanted to write about some of my experiences over the years I rented with them to make people aware that they really live up to the typical estate agent stereotypes.

Steve · 15 August 2022

★★★★★ 5/5

Trustpilot

Very good experience renting our property via Winkworth in Kensal Rise

From start to end of tenancy Winkworth's in Kensal Rise were a pleasure to deal with. Tenants were found quickly and easily, any issues during the rental period were dealt with immediately by the Michael who manages the properties and communication between all parties was great. Absolutely no complaints with their service at all. Having had a bad experience when working with another local estate it was great to move to this team who were very responsive, dealt with issues straight away and made sure tenant and landlord were all kept happy! thank you

Jennifer · 3 August 2022

★★★★★ 5/5

Trustpilot

First Class Service

This was an executors' sale. Anthony Nyland was really first class. He handled a number of prospective buyers with firm tact, gave the executors very good advice, kept everyone happy, liaised with all the solicitors involved and generally gave a terrific service. Highly recommended.

Robert · 3 December 2025

★★★★★ 5/5

Trustpilot

Excellent experience

We are extremely grateful for the patience, professionalism and persistence that Nicola, Alex and the team showed during our sale. Their collaborative approach, sound advice and prompt responsiveness was central to us being able to conclude the process successfully. Highly recommend Winkworth’s services.

Anon · 17 December 2024

★★★★★ 5/5

Trustpilot

John and Guy were both extremely…

John and Guy were both extremely helpful, from sending us the property initially, helping us through the offer process, recommending solicitors and keeping on top of progress. They were both very good at chasing solicitors for updates and keeping in touch with us, which resulted in a very smooth buying process. Would highly recommend!

Leila · 16 August 2025

★★★★★ 5/5

Trustpilot

Thank you, Faraz & Alex. Best agency!

I have used Winkworth twice, when I first bought my property almost 20 years ago and now when I sold it. They are above any estate agency's level in terms of honesty, professionalism and dedication.In particular, a big thanks to Faraz who worked so hard on the sale of my house and went the extra mile to keep the deal alive even in the hardest and deflating moments. I highly recommend them. Thanks again for the amazing work! Massively grateful! Imma

Imma · 10 June 2022

★★★★★ 5/5

Google

Amelia at Winkworth could not have been more helpful and professional with our tenant-find, she has a wealth of knowledge and was incredibly efficient at listing, vetting and securing new tenants for our property in super-quick time. I would highly recommend Amelia looking for a friendly, consummate professional in the lettings market, I cannot praise her highly enough. Thank you!

Rachel · 26 January 2024

★★★★★ 5/5

Trustpilot

Excellent Experience

We had a pleasure to work with Winkworth and particulary with James Wilkinson. We can not be thankful enough to James for being always there for us and going above and beyond to solve any questions arising along the way. We were receiving very professional and prompt advice, coordination with other stakeholders was extrmely efficient and on the highest level. We would highly recommend James as an incredible professional and a wonderful person to work with.

Olga · 25 October 2022

★★★★★ 5/5

Trustpilot

Highly recommend

Most of the time renting can be a nightmare. I was not looking forward to it at all, especially with how the market is but we lucked out with Fabian big time and from our first call he listened to us and found us a great flat. All the admin was done really quickly and explained really well and we moved in without any problems. I would recommend Fabian and his team if you are looking to rent in the area.

Khadifa · 25 April 2022

★★★★★ 5/5

Trustpilot

Fabian has been an absolute super star…

Fabian has been an absolute super star at helping us to rent out our property in Kensal Rise. He provided outstanding service throughout, made the whole process very straight forward and communicated very clearly what was required. It was a pleasure to work with him and I would recommend everyone to use Fabian, Winkworths and their great team, they were very efficient and got the job done quickly and effectively. Fabian found excellent tenants for our flat within 24 hours. Special thanks also to Aaron and Stanislava for all of their assistance and patience throughout. Highly recommend.

Omar · 20 April 2022

★★★★★ 2/5

Google

We just got our deposit back but what a nightmare!! Posting this so people know they're not alone if Winkworth tries to screw you over. They were great until they weren’t (which is why I'm guessing they have so many good reviews from people who've experienced them "selling" to you). Exactly the kind of estate agents that give the profession a bad name. We were very good tenants for three years (friendly relationship with Janie, rent always paid on time, flat well kept, issues reported promptly, passed every inspection), yet when we decided to moved out due to their non-negotiable rent increase they got nasty fast. Despite us offering flexibility in our move out date as a gesture of goodwill, they repeatedly ignored the 24-hour notice rule and let themselves in for viewings without knocking. After a few weeks Poppy sent us a shockingly condescending email after a last minute early morning viewing blaming our unmade bed on that day for the flat not being taken yet (rather than the high rent and obvious mold in many rooms, damp, cracks, and old furnishings we’d reported and treated on our own for years...). Of course we stopped being so flexible with our move out date after a message like that! At move-out, after paying £200+ for a professional end of tenancy cleaning, they tried to strong-arm us into paying for another full end of tenancy clean just hours before the new tenant was supposed to move in. Despite little evidence of an insufficient clean, we paid to have our cleaner come back. however I don't think they expected us to do this as winkworth had painters working throughout the property (our cleaner took photos as evidence)!! Of course Winkworth went ahead without consulting us and charged us an additional £360 anyway for a third professional clean... I can only guess that this was to clean up after their own contractors had left. They then explicitly lied to TDS about the timing of our cleaner (trying to claim that the cleaner wasn't there long enough) but thankfully Winkworth accidentally forwarded us an internal email chain where they admitted the cleaner had actually been at the flat considerably longer. This was all shared with TDS... Three months later we finally got our full deposit back through TDS, but it was an exhausting unnecessary fight that felt like a blatant attempt to screw us over.

Fiona · 16 February 2026

★★★★★ 5/5

Google

As surveyors, our job is always easier when we work with great estate agents. We have surveyed a lot of properties over the years being sold by Finlay and the team at Winkworth in Fulham and they have always been a pleasure to deal with. …

Jackson · 17 September 2025

★★★★★ 5/5

Google

Faith, Georgia and the team helped us rent out our house for several years (including managing it) and eventually sell it in an incredibly tough market. They were just brilliant. Always friendly, always on the case, determined and positive at all times to get us a great result. We are so grateful! Can’t recommend enough.

Jessica · 26 January 2024

★★★★★ 5/5

Google

What a great experience at this wonderful agency. I dealt with Fin who was a great communicator and really honest throughout the process of our house sale. Honesty and good communication is really hard to come by these days. I would definitely use these guys again.

Lawrence · 8 September 2025

★★★★★ 1/5

Trustpilot

7monts no fixing roof leak

They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....

Darius · 29 March 2021

★★★★★ 1/5

Trustpilot

Not great at check out

Crap for some tenants. We’ve had nothing but drama after attempting to break the lease.

Kaye · 3 September 2026

★★★★★ 1/5

Trustpilot

Complete waste of time

Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.

Blah · 10 August 2026

★★★★★ 1/5

Trustpilot

Avoid Winkworth Parsons Green

This is the most Landlord orientated agency I ever dealt with, our overall experience renting was unpleasant from the beginning. Below are a few reasons why you should be cautions if renting with them.Unethical and Unprofessional - When we originally expressed interest on the flat they made us bargain for pennies because apparently "Someone else made an offer but they would prefer to go with us so could we stretch our budget?" When I finally said I might as well look for a better flat they stopped bargaining.Unhelpful, After paying the reservation fee we asked whether they could ask the Landlord to remove some of the furniture, the answer was the flat is let as seen, ok, fair enough but I’m pretty sure they didn’t even ask the landlord and their suggestion was to replace the items we wanted removed for new ones and leave them at the end of the tenancy, yes sure.During the tenancy we addressed the issue of the common areas being in a very poor and unhealthy state and the buzzer not working, this was deemed as a management company issue not theirs/ not the Landlord’s, we were given a phone number to deal with the issue ourselves? At the end of the tenancy we said we could leave earlier than expected could they ask whether the incoming tenants would like to move earlier, answer was a date has been agreed. So they never bothered to ask the question but why would they hey? They are there to serve the profit. Dishonest, There was no mention on our contract for the property to be professionally cleaned at the end of the tenancy, only a note on the check-in report which by the way was outdated and incorrect, we asked for a receipt/proof that this was the case but obviously there wasn’t. When we received the flat we found cigarette packets under the bed and clothes left behind but we never bothered telling them (we should have done), we had to clean the flat when we moved in also as only the seen surfaces had been cleaned. Defenitly not professionaly cleaned. They were also claiming for missing items but thankfully we had marked this as missing in the check in report so obviously they didn’t bothered reading our comments and updating the report. Advise, if you do decide to rent with them be very meticulous about everything. Make a video of the state in which you receive the property and document everything as they will try to charge you.

Javier · 12 November 2020

★★★★★ 5/5

Trustpilot

An excellent service all round!

An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!

Marco · 14 July 2022

★★★★★ 5/5

Google

The whole Winkworths team since they took over the sale of our property were proactive, constantly updating us on how things were going and were really refreshing to work with. We very much enjoyed working with Lilly who was always professional and organised and of course Faith who steered us quietly behind the scenes through the process to completion. A big thank you to them all for their hard work and for really making the process very easy and smooth throughout. I wouldn't hesitate to recommend them in future.

Nader · 16 December 2025