Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,174 reviews across 2 platforms
107 Shepherds Bush Road, London, W6 7LP, Hammersmith and Fulham, W6 7LP
Marsh & Parsons's office in Hammersmith and Fulham, at 107 Shepherds Bush Road, is rated 4.3 out of 5 across 1,174 reviews on two platforms, including 355 Google reviews rated 4.7.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent communicators, thoroughly professional and straight talking - the best service of any agent I have encountered.
Hi there, thank you so much for such a kind review! We're thrilled you had such a good experience with us and will be sure to pass your feedback on to the team at Brook Green. Happy New Year! All the best, M&P
1/5
TrustpilotThis company is exactly why people…
This company is exactly why people dislike estate agents. Difficult, time consuming, incompetent, stay away. No idea of customer service. Sadly as they will often be the only agent advertising a property they can behave however they want. When will someone finally create a business where estate agents are no longer necessary.
5/5
TrustpilotAttentive and Prompt
Attentive. Very prompt reply.
1/5
TrustpilotTerrible flat management services
Terrible flat management services. Dreadful service. Cannot be trusted to provide the service you purchase. I paid for a check in inventory report which was not fully completed and they did nothing to rectify the situation and refused to provide a refund.
5/5
GoogleI bought my property through them and honestly couldn't have asked for more.PositiveResponsiveness, Quality, Professionalism
Hi Rory, thank you so much for taking the time to leave us such a positive review! We are delighted that you are happy with your experience with us and wish you all the best with your new property. All the best, M&P
1/5
TrustpilotDo not use for landlords!
Do not use for landlords!Rates are well over market average, customer service is slow (they rarely answer emails and phones) and poor and all repairs and maintenance fees are extortionately expensive!Avoid this agency!
5/5
TrustpilotVery prompt
Very prompt, professional and courteous with my enquiry - would highly recommend
Hi Rebecca, thank you so much for taking the time to leave us such a positive review! We are delighted that you are happy with our service. All the best, M&P
5/5
GoogleI had a great experience working with the Marsh & Parsons team. They understood my requirements and were able to sell my flat in a few weeks. I was kept informed at all times and had considerable help negotiating prices. Thank you Marsh & Parsons!
1/5
TrustpilotStay away from M&P
Stay away from M&P, very unprofessional service, the worst letting agency that you can encounter in London. They should be banned from the market, gang of crooks!
5/5
GoogleGreg and all at Marsh & Parsons did an excellent job of selling our house and flat in W14, despite the sales completing in April and May 2020 during lockdown. Professional, good to deal with and highly recommended, many thanks!PositiveProfessionalism
5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
GoogleGreat experience, they achieved full asking price both times they let my property. They handled the transaction professionally and efficiently. Will always recommend M&P and the team in the Brook Green Office.
5/5
TrustpilotAmazing service
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleAfter using a number of agents I have found that M and P are the most efficient and professional in getting what you are looking for. I would strongly recommend them.
2/5
GoogleWe didn't even get the contract with our signature and the landlord signature together. I wonder, is that legal? btw a very bad agent experience, it is much better without agency
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
