Trusted Agent profile · Hammersmith and Fulham

Marsh & Parsons Brook Green reviews in Hammersmith and Fulham

4.3

★★★★★ Great

1,178 reviews across 2 platforms

107 Shepherds Bush Road, London, W6 7LP, Hammersmith and Fulham, W6 7LP

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Hammersmith and Fulham, at 107 Shepherds Bush Road, is rated 4.3 out of 5 across 1,178 reviews on two platforms, including 356 Google reviews rated 4.7.

Google logo

4.7 / 5

356

Reviews on Google

This office

Trustpilot logo

822

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Google

Rating only, no written review.

Joan · 3 November 2024

5/5

Google

Rating only, no written review.

Sean · 3 November 2024

5/5

Google

Rating only, no written review.

Caroline · 3 November 2024

Agent replied · 10 November 2024

Dear Caroline, Thank you for leaving a 5 star Google review. Kind regards, Lesley

5/5

Google

Rating only, no written review.

Iga · 3 November 2024

5/5

Google

Rating only, no written review.

Finley · 27 October 2024

Agent replied · 10 November 2024

Dear Finley, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley

5/5

Google

Rating only, no written review.

Tom · 9 October 2024

Agent replied · 23 October 2024

Dear Tom, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley

5/5

Trustpilot

Very professional and thorough efforts

Rating only, no written review.

Consumer · 5 September 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Responsive and easy to deal with

Rating only, no written review.

Giulio · 14 June 2024

Agent replied · 22 October 2024

Dear Giulio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Geena helped resolve my issue

Rating only, no written review.

Louise · 10 April 2024

Agent replied · 22 October 2024

Dear Louise, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Very friendly and helpful staff

Rating only, no written review.

Meinolf · 28 March 2024

Agent replied · 22 October 2024

Dear Meinolf, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

We had a great service.

Rating only, no written review.

Dan · 6 March 2024

Agent replied · 22 October 2024

Dear Dan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Helpful and attentive

Rating only, no written review.

Richard · 23 February 2024

Agent replied · 22 October 2024

Dear Richard, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Good communication.

Rating only, no written review.

Robert · 9 February 2024

Agent replied · 22 October 2024

Dear Robert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Very efficient and good communicators.

Rating only, no written review.

Guy · 5 February 2024

Agent replied · 22 October 2024

Dear Guy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team

5/5

Google

Rating only, no written review.

Paddy · 27 January 2024

Agent replied · 23 October 2024

Dear Paddy, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley, Customer Relations Team.

5/5

Google

Rating only, no written review.

Lia · 27 January 2024

Agent replied · 23 October 2024

Dear Lia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Good communication and efficient service

Rating only, no written review.

C · 8 November 2023

Agent replied · 22 October 2024

Dear C Evelyn, Thank you for taking the time to rate your service. Kind regards, Lesley Alford, Customer Relations Team

1/5

Google

Rating only, no written review.

Max · 24 October 2023

Agent replied · 23 October 2024

Dear Max, I am sorry to see your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Lesley Alford, Customer Relations Team

1/5

Google

Rating only, no written review.

Grigorios · 24 October 2023

4/5

Trustpilot

Marsh and Parsons have a good network of contractors for timely resolution of issues within the rental property

Rating only, no written review.

A · 29 September 2023

Agent replied · 22 October 2024

Dear A. Tewari, Thank you for the 4* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Efficient and friendly service.

Rating only, no written review.

Jo · 21 September 2023

Agent replied · 22 October 2024

Dear Jo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team

1/5

Google

AVOID AT ALL COSTS

Jess · 24 October 2022

Agent replied · 23 October 2024

Hi Jess, thank you for taking the time to leave your feedback. We're sorry to hear this and would like to investigate this further. As we're unable to find your records, based on this information, please contact our Brook Green office by emailing brookgreen_sales@marshandparsons.co.uk (for Sales) or brookgreen_lettings@marshandparsons.co.uk (for Lettings).

1/5

Trustpilot

Absolutely terrible....

Rating only, no written review.

Antonio · 23 May 2021

Agent replied · 22 October 2024

Hi Antonio, we are unfortunately unable to find your details on our system, but please do get in touch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons

1/5

Google

Rating only, no written review.

Natasha · 24 October 2020

Agent replied · 23 October 2024

Hi Natasha, we are sorry that you are not happy with your experience with us. We understand that you are unhappy that you were not told that the agent you were originally working with had left the company, although we note the transition did not impact your property search. We also understand that you were informed there was the possibility of your move-in being slightly delayed by a few hours. Our manager believed this to be the case due to a miscommunication from one of our contractors, and she wanted to keep you as informed as possible. We are sorry for any stress caused by this. Fortunatley our manager was ultimately able to have you move in at the time originally agreed. Kind regards Marsh & Parsons

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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