Marsh & Parsons Brook Green reviews

★★★★★ 1/5

Trustpilot

Headquarters

My experience working in Hammersmith was extremely disappointing. The working conditions were poor, and the environment felt very toxic. One of the main issues was with management, particularly Emily, who often appeared disengaged and would spend time on her phone instead of supporting the team. Unfortunately, senior management did not address these concerns, even when they were aware of the situation and were nearby.

N/A · 18 September 2026

★★★★★ 5/5

Trustpilot

Great service from team manager

Me and my partner have been tenants in a Marsh & Parsons managed property since October 2025. We’ve been dealing with Debbie Lewis in regards to property maintenance over the course of this time. Debbie has been incredibly helpful, kind and conscientious in dealing with our queries, she also gets things done incredibly quickly. We’ve had a nice time with marsh & parsons and can’t recommend working with Debbie enough :)

Bev · 3 August 2026

★★★★★ 5/5

Trustpilot

All good!

The Marsh & Parsons team, and the Conran group before them, have been great letting agents. Having moved to London for the first time three years ago, the move in process was quick and easy, and since then communication has been respectful, simple, and on the rare occasion that the property had an issue, it was sorted quickly by the team. My thanks to Owain for his help as our property manager - and also ensuring the check out process has been simple. I’ve found that you’re left able to live comfortably in your property without constant hassle from the agent - which is not the case with other agencies! I have really appreciated the care and support from Owain and the M&P team.

Tom · 21 April 2026

★★★★★ 5/5

Trustpilot

Great experience

Marsh & Parsons is a great estate agency with a wonderful team. In particular, Edward Shikabwali is a fantastic property manager. Throughout my tenancy, he has always been available, resourceful and incredibly helpful. His support, alongside Max Davies, was particularly valuable when I first moved into my flat, as several issues needed to be addressed and resolved.

Jayne · 9 September 2026

★★★★★ 5/5

Trustpilot

Solutions and Actions

This is my 1st year with Conran/Marsh & Parsons Estate Agents. There were a few teething problems with notices and with the tenants. Owain Wilson was very attentive and patient with my concerns. This was very encouraging. Owain was happy to expedite matters and took action to ensure there were no further inconvenience and delays to all concerned. I thank him for his patients because the situation was becoming stressful. Owain has a very friendly hands on approach to managing and offering solutions along with his team. Thank you

Angela · 17 February 2026

★★★★★ 5/5

Google

I cannot recommend Weronika Lajborek at Marsh & Parsons highly enough - she has provided the best experience I have ever had with an estate agent. Weronika has been an absolute pleasure to work with and my wider family, who have also been also involved in a property transaction I have worked with her on, have said the same thing. Her communication has been exemplary throughout: always clear, prompt and professional. She has a wonderful ability to explain complex matters in straightforward terms, which has made navigating a complex, stressful (and for me personally new) process feel genuinely manageable. Her expertise and patience have been invaluable and she consistently goes above and beyond. Thank you Weronika! Anyone looking to sell or buy a property in London, W14 should go straight to her!

Tom · 16 January 2026

★★★★★ 5/5

Trustpilot

Kudos to Stefani and her group!

All I know is that a staff - Stefani Sengelieva and the chain of those who attended to me, showed dedication, responsiveness and being prompt to my requests! Definitely she is a product of the management. Her prompt response and care goes a long way to me! Thank you all. All is fixed.

Olumide · 1 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Marsh & Parsons

Marsh & Parsons provide excellent service. Debbie Lewis is always quick to respond, communicates clearly, and is very helpful whenever we have an issue. She resolves things promptly and keeps us updated throughout. Really happy with the service and would highly recommend Debbie and Marsh & Parsons.

Tim · 21 August 2026

★★★★★ 5/5

Google

Selling my London flat from overseas was something I expected to be stressful, especially given the current market conditions and the challenges on my side, I was abroad, and the flat wasn’t in the best state due to the tenant’s cleaning issues. But Marsh & Parsons completely changed that experience for me. Among multiple agencies I worked with at the same time, Marsh & Parsons stood out in every aspect. Weronika, Amerita and Harry were the absolute stars of this journey, professional, responsive, strategic, and truly caring. They took the time to understand my situation and went above and beyond to help me find the right buyer. While other agencies brought poor-quality viewings and minimal feedback, Marsh & Parsons consistently delivered high-quality potential buyers, fast communication, and excellent negotiation support. Even after I proactively reduced the price due to market pressure, M&P were the only team who still worked tirelessly to achieve the best outcome rather than taking the easy path. Their buyer selection and advice helped me secure not just a buyer, but the right buyer, reliable, motivated and a great match for the property. The whole process felt supported and efficient, despite me operating from abroad. I am genuinely grateful to Weronika, Amerita and Harry. Their professionalism, dedication and human touch made all the difference. I would wholeheartedly recommend Marsh & Parsons to anyone looking to sell, especially if you’re overseas or need a team you can truly trust.

Cyril · 10 December 2025

★★★★★ 5/5

Google

I had an outstanding experience with Weronika and the entire team at Marsh and Parsons From the first contact, they displayed a high level of professionalism and dedication. Weronika listened carefully to my needs and preferences, ensuring she understood exactly what I was looking for in my future home. Thanks to their market expertise and proactive approach, they presented well-chosen options that eventually led me to find my ideal property. I truly appreciated their friendly attitude, patience, and efficiency throughout the entire process. I would highly recommend Weronika and the team to anyone seeking personalized service and effective results.

Sergio · 15 November 2025

★★★★★ 5/5

Trustpilot

Michael Stout has been really…

Michael Stout has been really effortless and efficient, he has handled everything I’ve needed so seamlessly, clearly and promptly. Also, his communication is superb! Emails, phone calls and getting information that I request and passing on has been so great. Thank you!

Customer · 21 August 2026

★★★★★ 5/5

Google

Amrita and Harry were brilliant in the sale of my flat. We met with different agents in the area and were given very different ranges of what they thought was a realistic asking price. We decided to go with Amrita and Harry due to their knowledge of the market and the way that they engaged with us. It was a good decision from us - we had a fast start and within a few weeks we had secured an offer. They were very supportive through the rest of the transaction and helped it to get over the line. We are very happy with them and I would suggest them to friends and family.

Liv · 20 October 2025

★★★★★ 5/5

Trustpilot

Edward has been amazing

Edward has been amazing , professional, easy to talk to and very helpful. When there is an issue he is quick to resolve it to the biggest standard with the highest utmost level of customer service thank you for your help .

M · 12 August 2026

★★★★★ 5/5

Trustpilot

Debbie has been incredibly helpful in…

Debbie has been incredibly helpful in guiding me through the end-of-tenancy process. She provided all the information I requested in a timely manner and consistently delivered excellent customer service. Her kindness and clarity made the entire process much easier, and I would highly recommend her as a point of contact at March & Parsons.

Marianna · 28 April 2026

★★★★★ 5/5

Trustpilot

Great Service from Lucy

Lucy has been a dream of a Property Manager to have, any problems we had during our tenancy were dealt with promptly and any questions were answered thoroughly. We feel very lucky that we were assigned Lucy!

Tom · 19 August 2026

★★★★★ 5/5

Trustpilot

Tassos Joannou

Tassos has been incredibly helpful throughout our tenancy. He has always been quick to respond, efficient in arranging repair works, and proactive in making sure any concerns we raised were passed on to the right team and dealt with promptly. It’s been very reassuring to have someone so responsive and reliable to deal with.

LK · 21 April 2026

★★★★★ 5/5

Trustpilot

Best Estate Agents

The team at Greenwich are fantastic, they’ve helped me sell a house and have managed my rental property for nearly 10 years. They are also super helpful and friendly when you chat to them and have lots of insight. Debbie Lewis is a delight to work with and brilliant at managing landlords and tenants. I wouldn’t trust any other agency with my property.

Beth · 17 September 2026

★★★★★ 5/5

Trustpilot

5* service Everytime!

Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!

Amanda · 27 July 2026

★★★★★ 5/5

Google

Marsh & Parsons delivered an exceptional experience from start to finish. Alex was friendly, professional, and genuinely took the time to understand what I was looking for. Communication was clear and consistent, and the entire process felt smooth and stress-free. His local knowledge and attention to detail really stood out. I would highly recommend Marsh & Parsons to anyone looking to buy, sell, or rent with confidence.

Edward · 19 November 2025

★★★★★ 5/5

Trustpilot

Marsh and Parsons are

Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.

Jerome · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is such a lovely person to…

Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted

Customer · 24 April 2026

★★★★★ 5/5

Trustpilot

Great Agency

Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.

John · 27 August 2026

★★★★★ 5/5

Trustpilot

Using Marsh & Parsons as a tenant - good experience

We rented a flat in Greenwich through Marsh & Parsons for about 18 months. The service for the tenant has been very professional. The flat is in a period house conversion so there were inevitably a few things that needed upgrading or fixing during that time, as it is an older property. The Marsh & Parsons reporting system worked well and my contact there (Debbie Lewis) was great at keeping me updated and arranging for contractors to visit at convenient times. Happy to recommend. Jay and Monica

Jay · 30 July 2026

★★★★★ 5/5

Trustpilot

We rented a managed property through…

We rented a managed property through Marsh and Parsons. At the end of the tenancy the landlord tried to retain a lot of the deposit unreasonably. We ended up having to use the arbitration process. Abdullah was helpful and courteous throughout. He was mindful that the process was unfamiliar to us. He made sure we were treated fairly and offered guidance that made it easier to navigate the process.

Adam · 18 August 2025