Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid...
They're your best friend before signing a contract, and once you have signed, they make your life miserable. I've dealt with various agents in the past but this one is probably the worse.
Guillaume · 20 July 2021
Agent replied · 22 October 2024
Hi Guillaume, unfortunately we were waiting to receive several documents from you and have had to follow up on this; we do apologise if this felt like an inconvenience. We are pleased to note that we have now received everything we needed and are able to proceed as normal. Kind regards, Marsh & Parsons
★★★★★ 1/5
TrustpilotAwful experience with Niall
Awful experience with Niall. He is rude, unprofessional, and extremely lazy. Has no idea how estate agency works
Stef · 11 May 2023
Agent replied · 22 October 2024
Hi Stefania, thank you for your review and we're sorry to hear of your experience. However, we do not have a Niall currently working at Marsh & Parsons. Thanks.
★★★★★ 5/5
TrustpilotGreat experience as a renter
Our property manager - Charles Caine - has been absolutely tremendous!
Ph · 10 November 2023
Agent replied · 22 October 2024
Dear Ph, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotSuch an efficient time working with
Such an efficient time working with Gurgeena Bhogal!!
Molly · 6 December 2023
Agent replied · 22 October 2024
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel W was great
Daniel W was great at sorting out our contract!
Jess · 22 April 2025
★★★★★ 5/5
TrustpilotVery helpful with whatever we need
Very helpful with whatever we need. and great response time!
Steph · 6 October 2023
Agent replied · 22 October 2024
Dear Steph, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotAbsolutely the worst agency on the…
Absolutely the worst agency on the market.Stay away. My friend was about to take an house with them but I warned her so she went to another agency.They have no respect.
Anna · 23 May 2021
Agent replied · 22 October 2024
Hi there, unfortunately we are unable to find details of a complaint of this nature on our system, but please do get in touch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotThe Marsh and Parsons team were very…
The Marsh and Parsons team were very quick to send out engineers to review issues with a property we are renting.
George · 3 November 2024
★★★★★ 5/5
GoogleI was looking to rent, I had a great experience with Saf! Was very welcoming and would most definitely recommend her.
Hib · 3 November 2024
★★★★★ 5/5
TrustpilotBrilliant
Very efficient, informative and helpful!
Marti · 15 January 2024
Agent replied · 22 October 2024
Dear Marti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional and Helpful
A strong estate agent who are proactive and professional.
Phil · 12 October 2023
Agent replied · 22 October 2024
Dear Phil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotProactive and Professional
Proactive and Professional. Good follow through on requests.
Mark · 5 November 2023
Agent replied · 22 October 2024
Dear Mark, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotVery quick and prompt response from…
Very quick and prompt response from Aklima.
Sandra · 20 November 2023
Agent replied · 22 October 2024
Dear Sandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from Sharn and the lettings team.
Rosie · 24 October 2023
Agent replied · 23 October 2024
Dear Rosie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGood communication and replied swiftly…
Good communication and replied swiftly to email queries.
Mr · 14 October 2023
Agent replied · 22 October 2024
Dear Edward, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Trustpilotprompt and clear responses
prompt and clear responses, quick resolutions of problems, pro-activeness
Petra · 15 September 2023
Agent replied · 22 October 2024
Dear Petra, We really appreciate you taking the time to leave such lovely comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst experience for renting
Worst experience for renting, asking for 6 months rent 3 months before moving in date, then asking to pay 2 months in advance for rent throughout the rest of tenancy, it was never agreed, it was added to the contract in small print only realised after.
Olivia · 11 April 2023
★★★★★ 5/5
GoogleI found Gosia remarkable.
She helped finding a good tenant.
Proactive and on the ball.
Need I say more?
ASHWINKUMAR · 3 November 2024
★★★★★ 5/5
GoogleRegarding my family's move into London, we really appreciated this company's service and hospitality.
This was completey our first time in London or UK, Mr.Canning-Birtles (Sam) gave us the absolutely finest, lovely service! Our children trusted him very much due to his polite attitude, well-behavior, and kindness.
We really would like to recommend our friends asking him, if they were Japanese.Because he understands the Japanese quality of hospitality.
森田晋 · 25 October 2018
★★★★★ 5/5
TrustpilotGood responsive feedback
Matters resolved with common sense by Abdullah Leghari
S · 18 September 2023
Agent replied · 22 October 2024
Dear S Ayash, Thank you for your kind comments regarding Abdullah and your 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleWe have been looking for 3 years in London and finally found through Marsh & Parsons with John-Paul, he was brilliant. From the first day he was extremely responsive letting us visit the house on very short notice, helping us in cross the line, very patient with our numerous requests. Very very helpful and always friendly, in a good mood.
I have already recommended M&P and John-Paul to some friends
Adrien · 26 October 2015
★★★★★ 5/5
TrustpilotProfessionality
Very quick and efficient
Matteo · 12 December 2023
Agent replied · 22 October 2024
Dear Matteo, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
GoogleVery unprofessional. Writing because one of my friends has had nothing but trouble moving out of his house
Luke · 24 October 2022
Agent replied · 23 October 2024
Hello Luke. Thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons hasn’t met your friends expectations. Please may we ask that your friend sends more details to our Customer Service Team at, customerservice@marshandparsons.co.uk so that we can investigate this further. Kind regards, Marsh & Parsons Head Office.
★★★★★ 5/5
TrustpilotGood service
Quick service, well organized and responsive,
Christopher · 20 September 2023
Agent replied · 22 October 2024
Dear Christopher, Thank you for your wonderful 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
