Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGeena helped resolve my issue
Rating only, no written review.
Louise · 10 April 2024
Agent replied · 22 October 2024
Dear Louise, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery friendly and helpful staff
Rating only, no written review.
Meinolf · 28 March 2024
Agent replied · 22 October 2024
Dear Meinolf, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWe had a great service.
Rating only, no written review.
Dan · 6 March 2024
Agent replied · 22 October 2024
Dear Dan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful and attentive
Rating only, no written review.
Richard · 23 February 2024
Agent replied · 22 October 2024
Dear Richard, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGood communication.
Rating only, no written review.
Robert · 9 February 2024
Agent replied · 22 October 2024
Dear Robert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery efficient and good communicators.
Rating only, no written review.
Guy · 5 February 2024
Agent replied · 22 October 2024
Dear Guy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Paddy · 27 January 2024
Agent replied · 23 October 2024
Dear Paddy, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
GoogleRating only, no written review.
Lia · 27 January 2024
Agent replied · 23 October 2024
Dear Lia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGood communication and efficient service
Rating only, no written review.
C · 8 November 2023
Agent replied · 22 October 2024
Dear C Evelyn, Thank you for taking the time to rate your service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Max · 24 October 2023
Agent replied · 23 October 2024
Dear Max, I am sorry to see your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
GoogleRating only, no written review.
Grigorios · 24 October 2023
★★★★★ 4/5
TrustpilotMarsh and Parsons have a good network of contractors for timely resolution of issues within the rental property
Rating only, no written review.
A · 29 September 2023
Agent replied · 22 October 2024
Dear A. Tewari, Thank you for the 4* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient and friendly service.
Rating only, no written review.
Jo · 21 September 2023
Agent replied · 22 October 2024
Dear Jo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
GoogleAVOID AT ALL COSTS
Jess · 24 October 2022
Agent replied · 23 October 2024
Hi Jess, thank you for taking the time to leave your feedback. We're sorry to hear this and would like to investigate this further. As we're unable to find your records, based on this information, please contact our Brook Green office by emailing brookgreen_sales@marshandparsons.co.uk (for Sales) or brookgreen_lettings@marshandparsons.co.uk (for Lettings).
★★★★★ 1/5
TrustpilotAbsolutely terrible....
Rating only, no written review.
Antonio · 23 May 2021
Agent replied · 22 October 2024
Hi Antonio, we are unfortunately unable to find your details on our system, but please do get in touch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 1/5
GoogleRating only, no written review.
Natasha · 24 October 2020
Agent replied · 23 October 2024
Hi Natasha, we are sorry that you are not happy with your experience with us. We understand that you are unhappy that you were not told that the agent you were originally working with had left the company, although we note the transition did not impact your property search. We also understand that you were informed there was the possibility of your move-in being slightly delayed by a few hours. Our manager believed this to be the case due to a miscommunication from one of our contractors, and she wanted to keep you as informed as possible. We are sorry for any stress caused by this. Fortunatley our manager was ultimately able to have you move in at the time originally agreed. Kind regards Marsh & Parsons
★★★★★ 1/5
GoogleRating only, no written review.
Fergus · 24 October 2020
★★★★★ 4/5
GoogleRating only, no written review.
Jaskiran · 24 October 2020
Agent replied · 23 October 2024
Hi Jaskiran, thank you so much for taking the time to leave us a positive review! We're delighted that you're happy with your experience with us, please let us know if we can help you with anything else. Best wishes, M&P
★★★★★ 3/5
GoogleRating only, no written review.
Gurbetçi · 25 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.