Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIn a rocky and fraught rental market, having someone I trusted and with whom I could talk frankly made all the difference...I wasn't an easy candidate to place because I find it hard to compromise and Stuart never lost faith or made me feel I was being difficult. I can't recommend him and his team highly enough!
Sophie · 17 October 2024
Agent replied · 23 October 2024
Dear Sophie, We really appreciate you taking the time to leave such lovely comments about Stuart. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
★★★★★ 5/5
TrustpilotDaniel has been very helpful and quick…
Daniel has been very helpful and quick with responses when dealing with my queries.
Nishtha · 26 July 2024
Agent replied · 22 October 2024
Dear Nistha, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTatiana was very helpful throughout the…
Tatiana was very helpful throughout the process of the Tenancy change of occupation and was always willing to help.
MLou · 26 April 2024
Agent replied · 22 October 2024
Dear MLou, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleNothing but good words to say about the agents in the Brook Green branch of Marsh & Parsons, particularly Sam who helped us land our ideal flat. We were in a difficult situation in an even trickier market, and he was incredibly supportive and kind. Undoubtedly one of the best estate agents we have dealt with.
Mariana · 12 January 2024
★★★★★ 5/5
TrustpilotBaran Mehmet was very helpful and…
Baran Mehmet was very helpful and responsive.
Linda · 12 November 2024
Agent replied · 25 December 2024
Dear Linda, Thank you for taking the time to leave a lovely review regarding Baran. Kind regards, Lesley
★★★★★ 4/5
TrustpilotThanks Abdullah
Regarding the whole matter with my fridge, I have to say that Abdullah was great and persevered till the problem was solved In the best possible way!
Paraskevi · 21 October 2023
Agent replied · 22 October 2024
Dear Paraskevi, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 4/5
TrustpilotVictry Simbo
Victry Simbo, the tenancy manager, provided expert, efficient, and friendly assistance, in enabling me to renew the Landlord's Gas certificate on my property.I always appreciate good communication and in this instance it was made very easy by prompt email correspondence, quick action, and a phone call to follow up.A satisfactory experience, I am grateful for the professionalism of Victry in this matter.
Customer · 8 July 2024
Agent replied · 22 October 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleShaakeelah went the extra mile to find me a propety. Drove me around in a comfortable car and showed me some amazing places! Thanks again
Charlie · 7 May 2025
★★★★★ 5/5
TrustpilotEllie Hodkinson was excellent
Ellie Hodkinson was excellent. She was very efficient, took initiative to secure higher rental income and concluded the renewal agreement seamlessly
Alexandros · 15 February 2024
Agent replied · 22 October 2024
Dear Alexandros, Thank you for taking the time to rate your service with Ellie. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJasmin Popalzai was incredibly…
Jasmin Popalzai was incredibly efficient and helpful.
Offshore · 22 October 2024
Agent replied · 25 December 2024
Thank you for leaving a wonderful 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotResponsive and Proactive
Phoebe is was wonderful. Always responsive, proactive and generally, great as a trusted hand for our property management.
Christine · 11 April 2024
Agent replied · 22 October 2024
Dear Christine, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleSharn Lee ( no relation) has been the Letting Agent for my property in Brook Green for over 10 years. She has helped with every aspect of being a Landlord and managing the property. She has supported and helped deal with problems quickly and has exceptional people skills. She is brilliant. Thanks so much!
Alison · 3 November 2024
Agent replied · 10 November 2024
Dear Alison, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sharn. Please do not hesitate to contact us again. Kind regards, Lesley
★★★★★ 5/5
TrustpilotJasmin Popalzai
Jasmin Popalzai, M&P's Tenancy Manager provided me with everything I needed through the end of my 18 month lease term. Her professional and sincere attitude made the process extremely easy for me. All you really from real estate agents while renting is that sincere and hardworking attitude - which Jasmin demonstrated. I would definitely use M&P for my next lease or purchase. Thank you.
Inanc · 9 May 2024
Agent replied · 22 October 2024
Dear Inanc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotOur property manager
Phoebe has been our property manager since March 2023 and she is helpful and responsive in solving various issues at the property for us.
Kat · 20 November 2023
Agent replied · 22 October 2024
Dear Kat, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotJasmin was very responsive and handled…
Jasmin was very responsive and handled my query with professionalism. Would be happy to work with her again!
Wendy · 27 March 2024
Agent replied · 22 October 2024
Dear Wendy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleWorking with Chloe has been a very professional, communicative and supportive experience. I couldn’t be more pleased and can’t thank her enough for her help!
Victoria · 24 October 2023
Agent replied · 23 October 2024
Dear Vicky, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWeronika Feedback
Weronika is very professional, proactive, keeps us fully informed and is extremely personable to deal with.
Tim · 3 May 2024
Agent replied · 22 October 2024
Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDecent agency; Emmanuel Parker showed us flats that met our requirements and was responsive throughout.
They were keen to show us the flat virtually, sent all the details promptly and did not try to rush us into making a decision. Although it is still early in our collaboration with them, we have no complaints so far. I hope it stays a positive interaction. We have been dealing with Emmanuel Parker, who has been of great help. He shows genuine interest in customers' needs and is easy to communicate with.
Ioanna · 26 September 2023
Agent replied · 22 October 2024
Dear Ioanna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat property management experience
Cameron M has been looking after our property for a few months now and he's been great at keeping on top of the recent work needed on the property and making sure the work gets done in a timely manner. We've had bad experiences in the past with some property managers, but Cameron has really put in a lot of time and effort to help us with our issues.
Lisa · 17 January 2024
Agent replied · 22 October 2024
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotElisabeth Passa is a very good property…
Elisabeth Passa is a very good property manager - very responsive and helpful. Just what a landlord needs!
Roy · 15 March 2024
Agent replied · 22 October 2024
Dear Roy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotPhoebe has been really quick to reply…
Phoebe has been really quick to reply and get on the case to sort out issues at the flat. Thank you Phoebe.
Anna · 19 December 2023
Agent replied · 22 October 2024
Dear Anna, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWill Whitty was incredibly helpful at…
Will Whitty was incredibly helpful at what was a stressful time for me. He was attentive and responsive and worked hard to resolve my queries.
Matthew · 8 October 2023
Agent replied · 22 October 2024
Dear Matthew, Thank you for taking the time to leave a wonderful 5 star review. Will will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotJordann
Jordann was very helpful throughout the whole tenancy, managing our flat! Also helped us a lot regarding our references!Thank you!
Ivana · 19 January 2024
Agent replied · 22 October 2024
Dear Ivana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI've been working with Sharn Lee at Marsh and Parsons for over a decade. She is professional, kind and I always feel she has her clients interest at heart. She maintains relationships and I honestly will always go to Sharn first with my rental properties. You could not be in better hands.
Leila · 3 November 2024
Agent replied · 10 November 2024
Dear Leila, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
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