Trusted Agent profile · Hammersmith and Fulham

Marsh & Parsons Brook Green reviews in Hammersmith and Fulham

4.3

★★★★★ Great

1,178 reviews across 2 platforms

107 Shepherds Bush Road, London, W6 7LP, Hammersmith and Fulham, W6 7LP

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Hammersmith and Fulham, at 107 Shepherds Bush Road, is rated 4.3 out of 5 across 1,178 reviews on two platforms, including 356 Google reviews rated 4.7.

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4.7 / 5

356

Reviews on Google

This office

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822

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Google

In a rocky and fraught rental market, having someone I trusted and with whom I could talk frankly made all the difference...I wasn't an easy candidate to place because I find it hard to compromise and Stuart never lost faith or made me feel I was being difficult. I can't recommend him and his team highly enough!

Sophie · 17 October 2024

Agent replied · 23 October 2024

Dear Sophie, We really appreciate you taking the time to leave such lovely comments about Stuart. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley

5/5

Trustpilot

Daniel has been very helpful and quick…

Daniel has been very helpful and quick with responses when dealing with my queries.

Nishtha · 26 July 2024

Agent replied · 22 October 2024

Dear Nistha, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Tatiana was very helpful throughout the…

Tatiana was very helpful throughout the process of the Tenancy change of occupation and was always willing to help.

MLou · 26 April 2024

Agent replied · 22 October 2024

Dear MLou, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Google

Nothing but good words to say about the agents in the Brook Green branch of Marsh & Parsons, particularly Sam who helped us land our ideal flat. We were in a difficult situation in an even trickier market, and he was incredibly supportive and kind. Undoubtedly one of the best estate agents we have dealt with.

Mariana · 12 January 2024

5/5

Trustpilot

Baran Mehmet was very helpful and…

Baran Mehmet was very helpful and responsive.

Linda · 12 November 2024

Agent replied · 25 December 2024

Dear Linda, Thank you for taking the time to leave a lovely review regarding Baran. Kind regards, Lesley

4/5

Trustpilot

Thanks Abdullah

Regarding the whole matter with my fridge, I have to say that Abdullah was great and persevered till the problem was solved In the best possible way!

Paraskevi · 21 October 2023

Agent replied · 22 October 2024

Dear Paraskevi, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team

4/5

Trustpilot

Victry Simbo

Victry Simbo, the tenancy manager, provided expert, efficient, and friendly assistance, in enabling me to renew the Landlord's Gas certificate on my property.I always appreciate good communication and in this instance it was made very easy by prompt email correspondence, quick action, and a phone call to follow up.A satisfactory experience, I am grateful for the professionalism of Victry in this matter.

Customer · 8 July 2024

Agent replied · 22 October 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley, Customer Relations Team

5/5

Google

Shaakeelah went the extra mile to find me a propety. Drove me around in a comfortable car and showed me some amazing places! Thanks again

Charlie · 7 May 2025

5/5

Trustpilot

Ellie Hodkinson was excellent

Ellie Hodkinson was excellent. She was very efficient, took initiative to secure higher rental income and concluded the renewal agreement seamlessly

Alexandros · 15 February 2024

Agent replied · 22 October 2024

Dear Alexandros, Thank you for taking the time to rate your service with Ellie. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Jasmin Popalzai was incredibly…

Jasmin Popalzai was incredibly efficient and helpful.

Offshore · 22 October 2024

Agent replied · 25 December 2024

Thank you for leaving a wonderful 5* review. Kind regards, Lesley

5/5

Trustpilot

Responsive and Proactive

Phoebe is was wonderful. Always responsive, proactive and generally, great as a trusted hand for our property management.

Christine · 11 April 2024

Agent replied · 22 October 2024

Dear Christine, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team

5/5

Google

Sharn Lee ( no relation) has been the Letting Agent for my property in Brook Green for over 10 years. She has helped with every aspect of being a Landlord and managing the property. She has supported and helped deal with problems quickly and has exceptional people skills. She is brilliant. Thanks so much!

Alison · 3 November 2024

Agent replied · 10 November 2024

Dear Alison, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sharn. Please do not hesitate to contact us again. Kind regards, Lesley

5/5

Trustpilot

Jasmin​​​​ Popalzai

Jasmin​​​​ Popalzai, M&P's Tenancy Manager provided me with everything I needed through the end of my 18 month lease term. Her professional and sincere attitude made the process extremely easy for me. All you really from real estate agents while renting is that sincere and hardworking attitude - which Jasmin demonstrated. I would definitely use M&P for my next lease or purchase. Thank you.

Inanc · 9 May 2024

Agent replied · 22 October 2024

Dear Inanc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

4/5

Trustpilot

Our property manager

Phoebe has been our property manager since March 2023 and she is helpful and responsive in solving various issues at the property for us.

Kat · 20 November 2023

Agent replied · 22 October 2024

Dear Kat, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Jasmin was very responsive and handled…

Jasmin was very responsive and handled my query with professionalism. Would be happy to work with her again!

Wendy · 27 March 2024

Agent replied · 22 October 2024

Dear Wendy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Google

Working with Chloe has been a very professional, communicative and supportive experience. I couldn’t be more pleased and can’t thank her enough for her help!

Victoria · 24 October 2023

Agent replied · 23 October 2024

Dear Vicky, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Weronika Feedback

Weronika is very professional, proactive, keeps us fully informed and is extremely personable to deal with.

Tim · 3 May 2024

Agent replied · 22 October 2024

Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Decent agency; Emmanuel Parker showed us flats that met our requirements and was responsive throughout.

They were keen to show us the flat virtually, sent all the details promptly and did not try to rush us into making a decision. Although it is still early in our collaboration with them, we have no complaints so far. I hope it stays a positive interaction. We have been dealing with Emmanuel Parker, who has been of great help. He shows genuine interest in customers' needs and is easy to communicate with.

Ioanna · 26 September 2023

Agent replied · 22 October 2024

Dear Ioanna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Great property management experience

Cameron M has been looking after our property for a few months now and he's been great at keeping on top of the recent work needed on the property and making sure the work gets done in a timely manner. We've had bad experiences in the past with some property managers, but Cameron has really put in a lot of time and effort to help us with our issues.

Lisa · 17 January 2024

Agent replied · 22 October 2024

Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Elisabeth Passa is a very good property…

Elisabeth Passa is a very good property manager - very responsive and helpful. Just what a landlord needs!

Roy · 15 March 2024

Agent replied · 22 October 2024

Dear Roy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team

4/5

Trustpilot

Phoebe has been really quick to reply…

Phoebe has been really quick to reply and get on the case to sort out issues at the flat. Thank you Phoebe.

Anna · 19 December 2023

Agent replied · 22 October 2024

Dear Anna, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Will Whitty was incredibly helpful at…

Will Whitty was incredibly helpful at what was a stressful time for me. He was attentive and responsive and worked hard to resolve my queries.

Matthew · 8 October 2023

Agent replied · 22 October 2024

Dear Matthew, Thank you for taking the time to leave a wonderful 5 star review. Will will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Jordann

Jordann was very helpful throughout the whole tenancy, managing our flat! Also helped us a lot regarding our references!Thank you!

Ivana · 19 January 2024

Agent replied · 22 October 2024

Dear Ivana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Google

I've been working with Sharn Lee at Marsh and Parsons for over a decade. She is professional, kind and I always feel she has her clients interest at heart. She maintains relationships and I honestly will always go to Sharn first with my rental properties. You could not be in better hands.

Leila · 3 November 2024

Agent replied · 10 November 2024

Dear Leila, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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