Marsh & Parsons Brook Green reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

I have used property management for…

I have used property management for over 15 years. My present property manager, Abdullah Leghari, ticks all the boxes required of a property manager. He responds promptly to my emails communicating clearly and dealing effectively with queries. He gives helpful advice and displays sound negotiation skills. He keeps me informed in a timely manner on maintenance work and progress of. I can highly recommend him as a property manager.

Claire · 19 October 2023

★★★★★ 5/5

Google

Amrita and her team were fabulous. Amazing communication throughout with weekly updates. They were very determined and considerate. Would highly recommend!

Mélanie · 18 April 2025

★★★★★ 5/5

Trustpilot

Abdullah is a fantastic property…

Abdullah is a fantastic property manager - efficient and helpful.

Tim · 6 June 2024

★★★★★ 1/5

Trustpilot

Stay away

There is not even 1 positive thing I could say about this agency.

Lemmon · 9 April 2024

★★★★★ 5/5

Trustpilot

Victry is very efficient

Victry is very efficient, open and helpful tenancy manager, which is much appreciated. Would recommend!

Edel · 28 February 2024

★★★★★ 5/5

Trustpilot

Abdullah has been very helpful

Abdullah has been very helpful, has very good knowledge of all aspects of rentals. He is polite and good with communications.

Nilam · 13 October 2023

★★★★★ 5/5

Google

Sam has been so incredibly helpful in securing us an absolutely gorgeous rental in Brook Green! He has always been incredibly quick at acknowledging any queries we have had and helping the move be as streamlined as possible!PositiveResponsiveness, Quality, Professionalism

Lara · 24 October 2021

★★★★★ 5/5

Trustpilot

Phoebe is prompt with her responses and…

Phoebe is prompt with her responses and helps us with our day-to-day needs in our rental property!

Jess · 9 January 2024

★★★★★ 5/5

Trustpilot

Divine Derbhla at Marsh & Parsons Fulham

Derbhla at Marsh & Parsons has looked after my Flat (and me) perfectly for over 3 years now. She has had to guide me through a complicated tenancy situation and always got it right. The same goes for complicated compliance regulations too. I never have to worry about things knowing she’s in charge and the team that surrounds her when needed are quick to help to.

Sophie · 12 December 2023

★★★★★ 5/5

Trustpilot

Thank you Nara for your efficient…

Thank you Nara for your efficient support!

Francesca · 17 July 2024

★★★★★ 1/5

Trustpilot

Professionally dishonest con-artists

Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"Actual: It hasn't been fixed at all. Still broken and health & safety risk.Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.You need to sort out these failures or face an official investigation from ALTA.

JayB · 29 April 2019

★★★★★ 5/5

Google

Marsh and Parsons in Shepherds Bush Road have been marketing our rental properties for many years, and they have always provided a fantastic service. They are very attentive to our requirements, and find excellent tenants very quickly. Sharn Lee especially has always been a pleasure to deal with, and I can rely on her completely to provide us with the help we need in marketing our properties. Also her advice on the correct rental prices for the properties is invaluable.

ANTOINETTE · 3 November 2024

★★★★★ 5/5

Trustpilot

My experience with Marsh and Parsons property manager

My experience with Marsh and Parsons has been very good. The best property manager I had is Will Whitty: since the beginning of my last tenancy he looked after every single object my previous tenants kept and left in the house, reminded the new tenants all the necessary checks for the house and was so patient when they didn’t answer him. Unfortunately he faced the worst tenants I had, but I have never seen him concerned, even when the missing payments started he wrote me immediately, even before I realised it! Never had someone so fast and efficient. He started the procedure to evict them from my property as soon as I told him and he never wasted time. An example of excellent management!

FEDERICA · 1 November 2024

★★★★★ 1/5

Trustpilot

Dishonest and spivvy

Marsh & Parsons let a flat for me in 2016 and 'their' tenants terminated in December 2016 and left the UK; I re-let my flat through another agent and the tenancy started in February 2017. One of the Marsh & Parsons tenants contacted me from Sweden in February 2019 to ask as a favour for a copy of the signed electronic version of their former lease held as an office copy by Marsh & Parsons. I obtained it and forwarded it to the former tenant. Within two weeks I received a demand from the Marsh & Parsons credit controller Joshua Albright for fees of almost £8000 for the period from December 2016 to date based on 'evidence' he had that the tenants were still in my flat and were still paying the utility bills! This was complete rubbish and a try-on and I openly copied the correspondence with Marsh & Parsons to the subsequent letting agent as confirmation. My last email from Albright was to demand a copy of the subsequent 2017 lease as 'proof' which he also copied to the subsequent agent - an accusation of dishonesty copied to his competitor which amounts to defamation. I referred the matter to Marsh & Parsons CEO Patrick Littlemore and of course have not heard a peep from either of them since - perhaps they are in financial difficulties and are trying anything to shake out cash....Definitely to be avoided and I trust they won't be around much longer.

Nikko · 3 March 2019

★★★★★ 5/5

Trustpilot

My unexpected request was made easy…

My unexpected request was made easy beyond words; Baran Mehmet was efficient and quick. Satisfied with Marsh & Parsons on this point!!!!

Neil · 20 March 2025

★★★★★ 4/5

Trustpilot

Abdulla Leghari was very helpful and…

Abdulla Leghari was very helpful and proactive. He found the right person when I needed help with an issue.

Francis · 31 October 2023

★★★★★ 5/5

Google

Finding a flat is usually an arduous task but working with Sam made it so much simpler. He was helpful and responsive the entire time and really understood our needs and found us a great home! Was wonderful to work with him and the Marsh & Parsons team, would definitely recommend

Katherine · 24 October 2023

★★★★★ 5/5

Google

Pleasure having Harry and Amrita work on my property purchase. Clear and frequent communication throughout the process on both phone and emails. Highly recommend!

James · 23 August 2025

★★★★★ 1/5

Google

Stalling on release of deposit.

Joshua · 6 October 2026

★★★★★ 5/5

Trustpilot

Tor was very efficient renewing the…

Tor was very efficient renewing the lease on my property. Thank you.

Marina · 22 March 2024

★★★★★ 5/5

Trustpilot

Special Thanks

Special Thanks to Geena for efficiency and prompt response to my query.

J · 18 March 2024

★★★★★ 5/5

Trustpilot

Thank you, Will!

These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.

Victoria · 18 March 2024

★★★★★ 5/5

Trustpilot

Geena was great

Geena was great! Very helpful, willing to get information and clarity from both parties.

Karan · 5 February 2024

★★★★★ 5/5

Trustpilot

Jordann was prompt at helping me with…

Jordann was prompt at helping me with my queries and was super helpful. Thank you!

Anou · 12 January 2024