5/5
TrustpilotBaran was very easy and clear to talk…
Baran was very easy and clear to talk to and helped solve my request swiftly. He emailed me the summary I requested within 15 minutes of our phone call. Many thanks
Trusted Agent profile · Hammersmith and Fulham
Marsh & Parsons Brook Green reviews in Hammersmith and Fulham
★★★★★
1,177 reviews across 2 platforms
107 Shepherds Bush Road, London, W6 7LP, Hammersmith and Fulham, W6 7LP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Hammersmith and Fulham, at 107 Shepherds Bush Road, is rated 4.3 out of 5 across 1,177 reviews on two platforms, including 356 Google reviews rated 4.7.
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Reviews
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEllie is very professional and…
Ellie is very professional and efficient at her job and has made my life easier as a landlord.
Agent replied · 22 October 2024
Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotCameron has been very helpful
Cameron has been very helpful! Very efficient in sorting out everything, really helpful!
Agent replied · 22 October 2024
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExemplary Manager
Edward is a dedicated and supportive professional who exceeded my expectations.
Agent replied · 22 October 2024
Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProperty Manager
Property ManagerAbdullah Leghari has been a responsive and helpful property manager - many thanks for your support!
Agent replied · 22 October 2024
Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleSam Canning-Birtles was very professional and made a great job helping us find our new flat. He was very quick on answering all our queries and was always available when we needed. We had a great experience.PositiveQuality
Agent replied · 23 October 2024
Hi Ricardo, thank you so much for taking the time to leave us your kind review! We're delighted that you are happy with your experience and wish you all the best in your new flat. Kind regards, M&P
5/5
TrustpilotSuper responsive
Daniel has been very helpful and responsive throughout the process!
Agent replied · 22 October 2024
Dear Susan, Thank you for taking the time to leave a lovely review regarding Daniel. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI have worked with several agents this year in selling and renting out properties. For a recent sale in Brook Green I worked with Mark Hoey who was exceptional. I don’t think I have ever worked with anyone who was more on the ball in terms of chasing all parties and providing daily updates. This sale was protracted and complex, however Mark assured me from day one that the buyers were serious and would complete the transaction, which they did. I would highly recommend M&P in Brook Green, professional fast service from start to finish.
5/5
GoogleWe recently brought our new flat in brook green and we used Marsh & Parsons, Lewis was helping us with the purchase and he was a massive help during what can only be described as a very stressful few months whilst we were selling our flat. Lewis was very supportive, hard working, and kept up great communications between both us & our seller, we simply can't recommend him enough. Lewis thank you for all your help & we love our new home. Andy & Suzie
5/5
TrustpilotGreat service
My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!
Agent replied · 22 October 2024
Dear Emily, We really appreciate you taking the time to leave such lovely comments about Abigail. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleWe have used Marsh & Parsons for many years and have always been impressed with Sharn’s efficiency and professionalism - she has the knack of giving informed and totally focused attention to the matter in hand, so you feel effectively and individually very well supported.
Agent replied · 10 November 2024
Dear David, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotThe M&P experience
The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest
Agent replied · 22 October 2024
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
5/5
GoogleI will definately recommend M&P to anyone who's looking to buy or sell in Brookgreen. The guys are clearly professionals and among all other agents in the area they are the best. I've worked with them 3 times already and every time they were very cooperative, doing maximum they can, often staying till late and even helping with documents delivery. John-Paul was the agent I worked with. He arranged the highest number of viewings in comparison with other 2 agents selling my house and found the highest offer which I agreed on. The sale process was smooth with good communication to all parties.
5/5
TrustpilotTatiana has been a great help and is…
Tatiana has been a great help and is always very respectful and easygoing.
Agent replied · 22 October 2024
Dear Kieran, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCharlie Caine has been brilliant from…
Charlie Caine has been brilliant from start to finish- top marks
Agent replied · 22 October 2024
Dear Holly, Thank you for taking the time to leave a wonderful 5* review. Charlie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDerbhla is the most helpful agent I…
Derbhla is the most helpful agent I have met lately
Agent replied · 22 October 2024
Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTenancy manager Geena was such a star
Tenancy manager Geena was such a star! Quick responses and very helpful.
Agent replied · 22 October 2024
Dear Julia, Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJordann was very helpful
Jordann was very helpful, quick and responsive and kind! Thank you Jordann!
Agent replied · 22 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHelpful guidance
Helpful guidance from Jordan Webb, the tenancy manager - thank you Jordan.
Agent replied · 22 October 2024
Dear R Knight, Thank you for taking the time to leave a lovely review regarding Jordan. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotUnsolicited mail
Please stop sending me letters asking me if I want to see how much my home is worth. I’ve never engaged with this organisation in my life but they feel they can send mail to ‘homeowner’ at my address. Go away
Agent replied · 25 December 2024
Dear Grey, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Lesley, Customer Relations
5/5
TrustpilotReplacing the fridge
We had an issue - our fridge broke down - which needed to be resolved urgently. Our contract was very helpful in arranging first a diagnosis and then for the fridge to be replaced. She was always available by phone, was responsive and kept us in the loop on developments. Thanks to her only in little over a week we now have a working fridge.
Agent replied · 22 October 2024
Dear Zsuzsa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
Agent replied · 22 October 2024
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
Agent replied · 25 December 2024
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
5/5
TrustpilotExcellent service and professionalism
Victry has been very proactive and extremely professional in dealing with my queries
Agent replied · 22 October 2024
Dear Liliya, Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford, Customer Relations Team
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