Marsh & Parsons Brook Green reviews in Hammersmith and Fulham

★★★★★ 3/5

Trustpilot

Rollercoaster but issue resolved eventually

Communication initially was bumpy. It would be great if tenants are informed by Marsh and Parsons proactively on who the person is, within the organisation, that is managing the flat so that they know who their point of contact is when they need to raise a concern or an issue. I had to go by my nearest office after emailing a person who had left the business to even get the name of the employee responsible for my flat. Then, I kept emailing and calling for 6 weeks to ensure action was taken towards resolving the issue I had with my fridge. It would be great if for certain issues (like the appliances are broken or about to break, a serious security or health and safety issue is about to occur if action is not taken within a specific amount of time etc) the agent managing the flat on behalf of the landlord, had the freedom to make decisions without getting the green light from the landlord. My fridge was precariously hovering above my freezer for 6 weeks and the landlord was nowhere to be found. I didn’t know when the fridge would fall on the freezer creating all sorts of problems and health and safety nightmares and I was told nothing could be done because the landlord was not responding to any emails or calls. Eventually, the flat manager did his best to find a next of kin for the landlord to get permission for the issue to be addressed. So I am really grateful for his perseverance and for eventually, solving my problem. However, I am still quite afraid of how long it might take to address any other issues that might arise. I have faith though that the flat manager will do his best to help me. In my previous flat, the company managing the flat was so good at addressing issues that I never had to wait more than 10 hours to have someone come look at the problem and solve it. As an example, I had a problem with a rat that appeared in the evening in a cupboard under my kitchen sink. By next day at 6am, the exterminator had come and resolved the issue. Same when my stove broke down. I had a new stove installed two days after. This is the level of service I would love to see from Marsh and Parsons too.

Paraskevi · 18 October 2023

★★★★★ 2/5

Trustpilot

Tenancy experience

Whilst all the direct processes with Marsh and Parsons went fine, we ended up having a terrible experience with our landlady. Unfortunately, M&P didn’t offer us any support on this front and it really felt like they were totally on the landlady’s side, in the end they did what they could to get us out of the property. After speaking with others, it seems like it’s a known issue that our landlady could be extremely difficult. M&P really need to consider who they work with and ensure tenants safety and well-being is considered, and not just the opportunity to make more money.

Anonymous · 16 October 2023

★★★★★ 5/5

Trustpilot

Kyrsten was a gem

Kyrsten was a gem, really knowledgable and quick to reply. Thank you for helping us find a new flat!!!

Emma · 11 July 2024

★★★★★ 5/5

Google

Hannah was very helpful! The process was seamless from marketing the property to finding a tenant. I highly recommend. Thanks to Hannah and her team :)

Cheyanne · 26 February 2024

★★★★★ 5/5

Trustpilot

Great Property Manager!

Abdullah has been the best property manager I’ve had by far at Marsh & Parsons. He’s responsive, organized, and has a great attitude. M&P is lucky to have him as an employee!

Kim · 10 October 2023

★★★★★ 1/5

Trustpilot

HORRENDOUS experience - please think twice before using this agency.

My partner and I had an awful experience purchasing a property through Marsh & Parsons and one I wouldn't wish on any future buyer. The agency made the entire process extremely stressful, caused unnecessary frustration and lied to us.The property was advertised as 'Share of Freehold' and we proceeded with offering over the asking price to secure the property. Once accepted, we worked extremely hard to ensure there was no delay in exchanging (as neither party had a chain). However, when all the documents started to come through, it became very apparent that we were purchasing a leasehold property and not freehold.As first time buyers, we were extremely concerned by this as we had increased our offer and stopped looking at other properties to proceed with the property. When I raised these concerns about the false advertisement of the property, I had the displeasure of speaking with branch manager John-Paul who was extremely hostile, very aggressive and shouted down the phone. In addition, our estate agent Jonathan who we had previously built a good relationship with equally became hostile and blunt. They claimed our conveyancer was a liar and our solicitors were 'banned from Marsh & Parsons' for giving false information to us. This is incomprehensible as the communication between our solicitors and the vendor's solicitors was the same message - we were purchasing a leasehold property.Marsh & Parsons kept reiterating the same message - the management company of the flat we were purchasing was in the process of purchasing the freehold and ultimately we would have a share in the freehold via the company. However, this is ridiculous to say as this 'freehold' could take one year or one hundred years to come through. We received no information about this nor that it was progressing in the background. Marsh & Parsons took no responsibility for this and eventually altered their advertisement of the property however we received no apology nor condolence for their misselling of the flat.There were various other incidents that happened in addition to the above - not receiving any communication from Marsh & Parsons once we exchanged, old furniture being left in the property post-completion (having been agreed by the vendors to be removed) and not being given the correct keys to open our front door on completion.To add further insult, I sent a formal complaint detailing our experience to the Regional Sales Director two weeks ago and was told this would be investigated. The last communication I had with him was on March 23rd and I've not heard back since.The whole experience has been terrible and we feel completely let down and missold by the agency. To put it simply, we feel like a number.I hope this review will give an insight into Marsh & Parsons and they can learn from their huge errors. We will be taking further action in the matter whilst we await a response from the Director.

Katie · 4 April 2022

★★★★★ 5/5

Google

Great experience with Daniella. Professional, attentive and rented my flat within the first two days of marketing.

I · 6 October 2026

★★★★★ 5/5

Trustpilot

Jasmin Popalzai was very helpful in…

Jasmin Popalzai was very helpful in answering my questions and I appreciated her prompt response and proactively calling me back

NS · 13 June 2024

★★★★★ 4/5

Trustpilot

Marsh & Parsons helped me find a great…

Marsh & Parsons helped me find a great flat in Pimlico which I have lived in for 9 years. Their staff have been considerate and helpful in avoiding inconvenience when arranging viewings towards the end of my tenancy. The check out process was professional and my deposit was returned promptly. They have an excellent range of properties and I have no hesitation in recommending them.

Phil · 31 July 2024

★★★★★ 5/5

Google

Stuart was the perfect agent to rent through. Thank you !

Felipe · 3 November 2024

★★★★★ 5/5

Google

Marsh & Parsons Brook Green have been to great to deal with. Everyone has been most helpful, polite and encouraging and kind, particularly Greg Boxer. If buying and selling houses wasn't so fraught, I could say it has almost been a pleasure! I recommend Marsh & Parsons wholeheartedly.PositiveResponsiveness, Quality, Professionalism

Jane · 24 October 2021

★★★★★ 4/5

Trustpilot

The Managing Agent that looks after the…

The Managing Agent that looks after the letting of my property in Maida Vale on behalf of Marsh & Parsons is extremely efficient, competent and sensible. The only reason I have only given 4 stars is because his predecessors have not been anywhere near as reliable. I feel confident in leaving him to manage the tenants and the letting process, knowing he will bring things to my attention when required, but is proactive on matters that don’t need to involve. I feel kept up to date with letting regulations, and my tenants are kep t happy

Perse · 16 September 2023

★★★★★ 1/5

Trustpilot

Abusive agent

If you are a tenant, run.- Carefully check your checkin inventory report, as the partner they use is extremely casual in the checkin but super detailed in checkout. I am glad I did take pictures and asked for revise when I moved in, otherwise they are gonna to charge me for the inferior quality that the property originally is.- They may boast that they manage the property you are going to rent. It might be another red flag as well. On average it took me 3 emails to get them response to any requests. I asked for a repair for an item upon moved in, and I only got the repair done 7 months later.- Poor and rude communication. They tried all the way to force you signing a renewal since they could get commission. Rent is their only interest, and they only see landlord as their client as they couldn't care less for the tenant. The only way I know they want to end the contract is by receiving endless email/ phone calls and even whats app message to request viewing of the property from them.- Abusive behaviour. They brought more than 5 parties of people in a day, and most of the notice is within 24 hours. I have whatsapp message sent to me 3pm and asking for viewing at 5pm in the same day.- No respect to tenant. Besides constantly bringing endless people to view the property, they completely ignore some basic manner. Touching property everywhere, opening your wardrobe, cabinet and left it open, "testing" light by switching on and off and mostly left it on, also used you as free consultant asking you where is the washing machine etc as they know nothing about the property. Btw they also don't bother to wear masks and having hand sanitizer during viewing either.- Providing you misleading information and tried to put you in a bad position. When you are in contact with them please must keep everything in written, cause they would even deny things they've written and trying to make you to pay for their failure.- I've informed them about my moved out date while they never bother to inform me when is the checkout inventory, neither did I hear anything about deposit return. I have to chase them endlessly.Good luck with them.

Hayashi · 13 February 2022

★★★★★ 5/5

Trustpilot

Property manager

Phoebe has been our property manager for a few years and consistently does a good job for us.She is responsive to the tenants and our needs.She is also a good mediator.

Nicola · 10 October 2023

★★★★★ 5/5

Trustpilot

Weronika Lajborek was very responsive…

Weronika Lajborek was very responsive and helpful in helping me deal with a utility company over past meter readings. 5 stars

Richard · 13 May 2024

★★★★★ 5/5

Trustpilot

Jordann has helped sort out issues I…

Jordann has helped sort out issues I was having with my rent and smoothed the process so I now get my income more quickly. Thank you Jordann

Nicola · 11 January 2024

★★★★★ 5/5

Trustpilot

Owain had been nothing but helpful time…

Owain had been nothing but helpful time and again

O · 17 April 2026

★★★★★ 1/5

Trustpilot

Genuinely wish I could put 0 stars

Genuinely wish I could put 0 stars. Hands down the WORST real estate agents I’ve ever dealt with in my entire life. I would never ever rent or even look at anything to do with Marsh and Parsons. The worst part is it was not only 1-2 estate agents it was multiple over 2 years of non stop headaches and problems. All they care about is money. My house flooded as well as having the worst mice infestation you will ever see and rather than help me they tried to make me live in the flat even though it was deemed UNINHABITABLE. ALL the estate agents I dealt with at marsh and parsons (and there have been many) are void of conscience. They need to be shut down. Worst estate agents EVER. If you value your sanity and your value of life do not work with them.

Zeina · 13 September 2023

★★★★★ 5/5

Trustpilot

Great job

Thanks to Lydia, Arati and Baran for doing a stellar job finding new tenants for our property and getting everything sorted with the minimum of hassle. A great team, responsive to issues and easy to deal with. Thank you.

Alison · 24 December 2024

★★★★★ 5/5

Trustpilot

Excellent letting and management service

I’ve had my flat rented out for 18 months now and Marsh and Parsons not only worked hard to find me excellent tenants but Rasim in the Hammersmith office was a great point of contact for any issues that arose. He was always very efficient and completely professional and also forged a good relationship with my tenants which was a real asset. Would very much recommend.

Sarah · 3 September 2025

★★★★★ 5/5

Trustpilot

Tor is refreshingly proactive

Tor is refreshingly proactive and responsive - a rarity in this sector. Tor achieved a good and quick result with my tenant. Highly recommend.

Freya · 8 March 2024

★★★★★ 4/5

Trustpilot

Tenant experience

issue alignmnent, problen solving, balanced treatment between landlord and tenant, robust pocesses and professional interaction.

Fotis · 12 October 2026

★★★★★ 1/5

Trustpilot

DO NOT RENT A PROPERTY WITH THIS COMPANY

DO NOT RENT A PROPERTY WITH THIS AGENCY. They are liars and manipulators. My agent convinced me that the landlord agreed to a few conditions before I signed the contract, and then completely disappeared when it was time to meet these conditions! Also, my agent was supposed to meet me on the day I was arriving to the UK. She agreed to meet me on the 28th of august, not informing that it was a bank holiday. (It’s my first time living in london and I am an international student). Neither she, or this horrible agency were answering the phone, and there was no emergency contact. I was simply stranded at the airport with no where to go. I was forced to book a hotel. A respectable agency would reimburse the cost of the hotel because of the inconvenience and stress the agent’s mistake has caused. All the offered when the agent answered 3 hours later was an apology. Not only that, but they stopped answering after giving us the keys, and left us to deal with an uncooperative landlord that I deliberately breaching the contract (mould, not cleaned, stained). I have tried to come in contact with the manager of the agent but I have received no response. DO NOT USE THIS AGENCY.

Amina · 2 September 2023

★★★★★ 5/5

Trustpilot

I had a great experience with William @…

I had a great experience with William @ Marsh & Parsons. They are incredibly responsive and always got back to me very quickly, which made the whole process smooth and stress-free. The team is thorough and professional, paying attention to every detail and ensuring that nothing was overlooked. I highly recommend them for their efficiency and excellent customer service.

Megan · 22 October 2024