Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service, highly recommend
I sold my apartment through KFH. It was a really positive experience. I had tenants in the apartment and they worked with them for viewings taking a lot of the stress out of it. Throughout the process, Jayden Salih, our agent was fantastic, he was very good at proactively engaging and where we weren’t getting responses from the buyer’s solicitor he followed up with the buyer to minimise delays. Massive thank you to Jayden for taking a lot of the stress out of the process. Really recommend.
Deirdre · 11 November 2024
★★★★★ 5/5
TrustpilotGreat service from Sawan Shah
We had an excellent experience with Sawan Shah as our mortgage broker. They were incredibly helpful from start to finish, always responsive to emails and calls, and kept us in the loop throughout the entire process. Sawan made sure we understood each step, explained all our options, and ultimately found us a fantastic deal that suited our needs perfectly. We felt well-supported and confident thanks to their expertise and dedication. Highly recommend Sawan for anyone looking for a knowledgeable, reliable, and efficient mortgage broker!
Lanya · 4 November 2024
★★★★★ 5/5
GoogleAbsolutely the best estate agents I have ever come across. Tom, Alistair and the team from the Fulham Office could not have been more helpful throughout our entire entire buying process. They were knowledgeable, efficient, professional and friendly and always responded incredibly quickly to all queries, large and small (even responding outside normal working hours). These guys really go the extra mile and it was an absolute pleasure doing business with them. Definite 5 stars - I could not fault anything.
Russell · 28 October 2024
★★★★★ 1/5
TrustpilotDishonest Staff
We were lied to by a member of staff who told us that the solicitor she recommended was working on all of the new build properties in the development we were buying in. Using a recommended solicitor results in income for KFH. The solicitor was not instructed on any of the properties in the development. When we raised this the member of staff she was defensive and unprofessional. Despite raising a complaint the issue of them profiting from us using the recommended solicitor was avoided. We’ve been told that she didn’t intentionally mislead us. She either told a blatant lie or didn’t fact check the advice she gave. Either is a major concern and we believe that it was a lie. It’s a shame that our experience with this one person was so bad, as on the whole, considering that you’re dealing with estate agents Finan didn’t do too bad a job.
Tara · 27 October 2024
★★★★★ 1/5
TrustpilotKFH Block Management incompetence
KFH Block Management:We are a block of 18 flats (in KT8) and we were mis-managed by KFH for many years. The start of the change came when we established our own Residents Association in late 2019. This enabled us to really understand where and how our Service Charge funds were being spent. And we found it was not being spent well. In the first 6 months of exercising our rights to inspect the accounts (and the decisions that under-pinned those accounts): we saved almost £12k; a significant proportion of our total Service Charge funds of c£53k pa.Upon further investigation we found clear negligence and incompetence. Firstly, two cleaning contractors had been awarded contracts containing the exact same scope of work. This had been the case for 6 years. Secondly, over £11k was spent without the mandatory Section 20 consultation taking place; and if the the Leaseholders had been consulted these works would not have gone ahead. These issues were escalated within KFH but even after conversation with the Managing Director of the Block Management division no liability was accepted on behalf of KFH for either of these issues. Fortunately the First Tier Tribunal found differently and a liability of around £23k was found in favour of us, the Leaseholders. KFH were then immediately dismissed by the Landlord and we selected the replacement Managing Agent.My advice re KFH: if you are a relatively small block, they are completely unable to deal with you in a fair way; eg you will get their preferred contractors. That is for their benefit, not yours. We have proven that contractors who are local to us can deliver (equal or better) service much more economically than anybody KFH selects. So: if you are a small block: stay away from KFH. If you are larger, I cannot comment. I leave that to you to investigate and make your own decision
Gerry · 25 October 2024
★★★★★ 5/5
GoogleI had a wonderful experience with this firm when purchasing my new property. My agent Ruby was pleasant, erudite and extremely helpful. Would highly recommend using this firm when purchasing a property.
Nick · 26 March 2026
★★★★★ 5/5
GoogleKFH have sold s number of my properties and I’ve also brought from them. With so many estate agents to choose from I only ever use KFH. They instantly get what good customer service is. They are not pushy, they age realistic professional and likeable. Especial mention goes to Ruby Keeble, she is a super agent, on the ballv very responsive and chases along the desk at each stage. Alistair Kidner runs a good office and I highly rate him and his staff.
Pat Keogh
Pat · 26 March 2026
★★★★★ 5/5
GooglePeter Kasicki was a fantastic agent. We moved internationally and he was very accommodating to the time difference and the fact that we needed to view remotely. He helped us find exactly the right place and secure it quickly. I would highly recommend him and would not hesitate to use him in the future.
Bill · 10 September 2025
★★★★★ 5/5
Trustpilot“I am absolutely delighted to recommend…
“I am absolutely delighted to recommend Kinleigh Folkard & Hayward Chiswick Estate Agents to anyone who requires their services. Having previously worked with many other Estate Agents in my location over a number of years I can honestly say the team at KFH in Chiswick were beyond First Class, Liam, Craig, Charlotte and team always exuded professional excellence when dealing with me, but most importantly they were always kind, considerate and understanding throughout my journey with them, they basically held my hand and guided me through the whole process, for which I will always be grateful to them. I cannot recommend Kinleigh Folkard & Hayward in Chiswick highly enough, I would always use them again.”
Fabian · 23 October 2024
★★★★★ 4/5
TrustpilotFirst time using KFH
First time using an agent to let out our property and KFH secured a tenant within 1 week.Initially they claimed they have asked 200 people on their books and felt the asking price was high. We stuck with it as we felt we just need the right people. Fortunately Edmund found us the perfect tenant after the first (and only) viewing. There were some minor issues with the listing details, we felt some staff did not have the attention to detail but they were quick to rectify. We were particularly pleased with Edmund, he was professional, responsive and had a can do attitude. Thank you for your help.
Jen · 21 October 2024
★★★★★ 4/5
TrustpilotThanking the North Finchley Branch
After attempting to sell my property for the 5th time, I am grateful that it was Liam handling the transaction. He was honest, proactive and responsive to everything that was asked. Even towards the latter end of the sale where there were doubts, his reassurance and experience to get it over the line was invaluable.
Anon · 15 September 2026
★★★★★ 5/5
TrustpilotAbsolutely fantastic experience with…
Absolutely fantastic experience with KFH after the have taken over management of our property. In particular Nick (property manager) who has been brilliant and professional throughout all correspondence
Caleb · 17 April 2026
★★★★★ 5/5
TrustpilotBest mortgage consultant: Sawan Shah
We were lucky enough to work with Sawan as our mortgage broker in Muswell Hill, who was fantastic throughout the whole process. As first-time buyers, we had a lot to learn but Sawan was so helpful, informative, and patient while negotiating highly competitive deals for us. He was also so friendly, which made things even better, and always happy to hop on the phone if needed for any last-minute questions. I’d highly recommend Sawan to anyone looking for a trusted mortgage advisor. Big thanks to Sharon as well for being so proactive managing everything after we received our mortgage offer, keeping all timelines on track.
Izzy · 30 September 2024
★★★★★ 5/5
TrustpilotSawan Shah mortgage advisor Muswell Hill
Our house purchase would not have been possible without the invaluable advice and assistance from our mortgage advisor, Sawan Shah. We were first time buyers and at every step of the process he was incredibly helpful and patient, always only a phone call away if we ever needed him. I would highly recommend Sawan to anyone looking for a mortgage advisor.I should also mention Sharon and Ravi, who were also very helpful throughout the entire process, with chasing up solicitors and helping us find the best insurance.
Ben · 30 September 2024
★★★★★ 5/5
TrustpilotPardeep Chahal excellent Mortgage Consultant
I recently had the pleasure of working with Pardeep Chahal as my mortgage consultant, and I cannot recommend him highly enough! From our very first meeting, he made the entire process feel seamless and stress-free. One of the standout qualities of Pardeep is his availability. No matter the time of day, he was always just a phone call or text away, ready to answer any questions we had. Throughout the process, Pardeep was professional, knowledgeable, and genuinely invested in finding the best mortgage solution for us. He took the time to explain every step clearly, ensuring we felt confident in our decisions. If you’re looking for a dedicated and responsive mortgage broker, look no further than Pardeep. He truly goes above and beyond for his clients, and I’m so grateful for his guidance and support!
Antonio · 28 September 2024
★★★★★ 5/5
TrustpilotSpecial mention to Oliver for his…
Special mention to Oliver for his excellent work and committment.
Juan · 20 August 2026
★★★★★ 5/5
TrustpilotExcellent service from my initial…
Excellent service from my initial contact with the manager Stuart Banham, through to the various negotiators I dealt with at the Muswell Hill branch, but in particular Charlotte (Lottie) Smith, who mostly dealt with my transaction, she was always very helpful and available, a pleasure to deal with. I received a professional service with regular updates - I was particularly happy with the weekly calls to go through the activity on my flat for the previous week. My calls were answered promptly and call backs were made if the person was unavailable when I called. Everyone I dealt with at the MH office was polite, professional and friendly. Based on my experience I would have no hesitation in recommending KFH, and would certainly use them in the future.
Kathy · 27 September 2024
★★★★★ 5/5
TrustpilotGreat service
Kevin Hurley acted as my mortgage broker, and did a fantastic job - always full of great advice, and explained everything / my options very clearly to me, making the whole process very easy for me. He was very responsive to any questions I had, and was proactively looking for the best rates for me (sometimes even when I hadn't requested) - he was certainly going above and beyond what I would have expected. Would recommend Kevin to anyone!Heather Froment Jones supported with operations during the whole process, and ensured everything ran smoothly, corresponding with the sellers agents, making my life a lot easier.Overall, great service!
Chris · 12 September 2024
★★★★★ 5/5
TrustpilotThe incredible patience of Rossen Kravetz
The incredible patience of Rossen. There were problems with the LPE1 form. The Company Sec was terribly slow in filling out the details of the freehold. It was endless and I thought I would lose the client. Rossen managed to hold onto her. He was helpful and kept calm, though it was the longest sale he ever had and at times really annoying.I am full of admiration for him and extremely grateful for his guidance. KFH are extremely professional and I certainly recommend them.
Christina · 11 September 2024
★★★★★ 5/5
TrustpilotKevin is the best letting agent…
It was a truly awesome experience working with KFH to find the beautiful and comfortable flat we now live in. Kevin Galvez Andrade of Blackheath office was of immense help from start to finish of the letting process, even when we had missed out on the first 2 flats we viewed, Kevin still offered us a third option and worked extra hard to ensure we meet up with all required checks and especially the move in date. Kevin was never tired of our many calls. I appreciate also Elliot and Shelley. I rate KFH Blackheath 5 stars.
Abraham · 10 September 2024
★★★★★ 5/5
TrustpilotKFH Chislehurst
Susan make my experience bearable I had to wait over six months for the probate paperwork to come through no fault of Susan or the sellers. Susan was always there on the other end of the phone to assure me that everything was in order and the paperwork would come through because at stages I was giving up hope.I am very pleased with my purchase and the dealings I had with Susan and the team
Charon · 25 November 2024
★★★★★ 5/5
GoogleI’ve used KFH for years renting out my house in Fulham and have always been impressed with the level of service, personal touch and experience of the team. As a result I chose to use KFH sales team recently to sell the property and was …
Nicky · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, Nicky. We are delighted to hear that our team provided you with attentive and supportive service. Our local expertise and commitment to understanding our clients' needs truly drive our success. We appreciate your recommendation and look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotOur property manager Lily Porter is…
Our property manager Lily Porter is always extremely helpful with documentation needed. Its a pleasure working with her and Ashley at the KFH Tooting branch.
Kathryn · 23 April 2026
★★★★★ 5/5
TrustpilotMaria was so helpful
Maria was so helpful, quick to answer our queries and arranged for a contractor in no time. Thank you so much!
Max · 21 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
