Kinleigh Folkard & Hayward Fulham and Chelsea Sales reviews

★★★★★ 5/5

Trustpilot

Amazing experience

I cannot thank Linda Duffy enough for her incredible support during my recent flat purchase. She went above and beyond at every single step of the process. Linda was always just a phone call or email away, ready to assist with any queries and guiding me smoothly through to completion. If you want a stress-free property purchase with an estate agent who genuinely cares, look no further than Linda!

Andreia · 28 August 2026

★★★★★ 1/5

Trustpilot

Letted a flat through KFH west london

Letted a flat through KFH in west London. Was bombarded by calls and emails for the following month from multiple KFH offices regarding other letting opportunities - despite having made it very clear that I had already moved into one of their flats. Agents were consistently rude, dismissive and at one point threatened eviction proceedings because I didn’t want them showing the flat to potential buyers on Sundays. Hounded me for a decision up until the point I transferred them money for the deposit, at which point they couldn't properly keep track of the fact I had already sent them money, and then they started with aforementioned. They’ve overvalued the flat I was staying in which led to them showing the flat multiple times a week to potential buyers for the duration of my tenancy. It’s been on the sales market for ages and I don’t expect them to find a buyer given their tactics. All in all - highly unprofessional and would never recommend them to anyone looking to buy or rent, and found myself regretting letting the flat due to their nuisances caused.

A · 12 April 2026

★★★★★ 5/5

Trustpilot

Holly and Caroline are the reason I stayed with KFH

I had a great time working with KFH over the past decade as an overseas landlord. I would say brand and people are what really make a difference there. Holly Ormonde as my Property Manager and Caroline Duvergier as the Regional Branch Director are excellent at their job and have truly looked after my property over the years. Both are highly competent, responsible and efficient, always providing the best solutions / advices at the right time. Holly is always helpful and responsive, resolving issues in a timely manner. Caroline has been at the leadership role for a long time and does a fantastic job overseeing the entire operation, making sure every customer’s request gets answered, no matter big or small. They are the reason I chose to stay with KFH for this long and I will always be grateful for their support and service.

Iris · 14 August 2026

★★★★★ 5/5

Trustpilot

Smooth process.

Selling your home can be hard at times but Matthew from KFH made the whole process easy, from the valuation to the open day he had arranged at my property. He kept me informed throughout and was always on the end of a phone or email if I needed reassurance or information Thank you to Matthew and team.

Thomas · 18 May 2026

★★★★★ 5/5

Google

I had an amazing experience with Ruby from the Fulham branch. She was exceptionally good at communication, giving frequent updates and also had all the information I needed in the process. Ruby was always extremely friendly and made the whole experience very easy and enjoyable. Only positive things to say! Thank you Ruby!

Daisy · 2 April 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience from Bayswater branch. Offer was accepted, I asked for confirmation on flooring (it was being replaced and was TBC) agent agreed to check with landlord. Heard nothing back for 3 days - I called to ask for an update and was told they'd rented to another person instead who didn't ask questions. Valentina the manager was rude and dismissive and hung up on me. I called back to ask them to send me complaints contact - they never did. Called up their regional manager and complained - he was zero help and although said he would follow up - never did. AVOID. they are the type that gives estate agents their bad name.

Dan · 29 April 2026

★★★★★ 5/5

Trustpilot

We cannot thank Ivan Marla at E Dulwich…

We cannot thank Ivan Marla at KFH (E Dulwich) enough for helping us secure our new rental property ! As a family with 2 young kids looking for a home in a very competitive market, Ivan was a beacon of professionalism and efficiency. He listened carefully to our needs (kid-friendly neighborhood and close to schools, etc.) and only showed us properties that truly fit our criteria. His communication was brilliant throughout the entire process, he was open and honest at all times, and even called on his days off to ensure he keeps us informed, which kept me at ease. Thanks to his dedication, we found a great home and finalized everything smoothly on schedule. I would highly recommend Ivan :)

Rahul · 27 April 2026

★★★★★ 1/5

Trustpilot

We rented the 41A property and…

We rented the 41A property and discovered that the landlords parents lived beneath us. They opened a number of our packages and mail and have a camera which films the road and one which films the door in and out of 41A so that they can watch you.We complained a number of times and were ignored by the landlord and the estate agent. It took us over 5 months to secure our deposit, the landlord tried to claim £2177.790 for 'damages' caused by a roof leak that was their responsibility. After going through TDS they only took £130 for 'professional cleaning' which was not on the contract.

Imogen · 14 August 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars, I would

I work for a charity that lets a house through KFH. KFH are bureaucratic, inefficient, and obstructive. Still waiting for a new tenancy agreement (which included a rent rise) five months after one of the old tenants moved out. On top of exorbitant letting fees, they charge for every small task. Convert your tenancy under the Renters' Rights Act? That will be £25 + VAT. Organise an EICR? That will be £35 + VAT admin charge, on top of the cost of the actual EICR. But be warned... once KFH have put tenants in place for you, no other letting agent will touch the property until all of those tenants have left, so you will be stuck in the KFH nightmare with no recourse but to write awful reviews about them while you dream of better letting agents (I use a good letting agent for another charity, so I know they exist).

JR · 4 August 2026

★★★★★ 5/5

Trustpilot

Excellent property management

Shane has been our property manager for a year now and has been outstanding. He is always available to reach out to and has resolved issues in a timely manner and checked in afterwards to confirm they have been resolved. Would highly recommend him.

Marina · 2 April 2026

★★★★★ 5/5

Google

I recently bought my first flat through KFH, and can honestly say throughout my flat hunting India was the best estate agent I came across. As a first-time buyer India appreciated & heard all of my (many) worries and was a huge support …

Ellie · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent experience with KFH

Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.

Adrian · 28 April 2026

★★★★★ 5/5

Trustpilot

Nick Di Palma is a huge asset to KFH

Nick Di Palma is a huge asset to KFH. He is prompt, efficent and to date has always done his best to get an issue resolved for the best outcome for the landlord an the tenant. As a landlord this makes my life easier and this is why I pay the managing fee to KFH. It is helpful to know that I can rely on Nick.

Trish · 22 May 2026

★★★★★ 5/5

Trustpilot

PM Andree is great

My experience with KFH has been made genuinely positive thanks to Andree, the Property Manager. Her professionalism, responsiveness, and deep knowledge, supported by her long tenure, have consistently set the standard. She has been outstanding throughout, ensuring clarity, continuity, and a steady hand whenever needed.

D · 7 September 2026

★★★★★ 5/5

Trustpilot

Excellent property manager - Shelby Lizzul-Nicolini

We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.

James · 15 August 2026

★★★★★ 5/5

Trustpilot

Ajay -Top Notch

I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!

Zulqarnain · 18 December 2025

★★★★★ 5/5

Google

First time using KFH. A special thank you to Peter K. for his wonderful help which got me to land exactly what I was looking for in very brief time. Truly happy with this service

Guido · 2 April 2026

★★★★★ 5/5

Trustpilot

Exceptional service

The property manager Jess is always very helpful. I sent her an email regarding a concern I had in the flat, and she was straight onto the issue, and communicated back very quickly. The service is exceptional.

Gill · 16 March 2026

★★★★★ 5/5

Trustpilot

I cannot thank KFH Bromley enough

I cannot thank KFH Bromley enough, especially Jack, Daniel, and the entire sales team! From day one, they were absolutely fantastic, friendly, proactive, and always on top of everything. Their in-depth local market knowledge and excellent negotiation skills were a huge advantage and made a real difference in achieving an exchange in just seven weeks, which is incredible in the current market. They truly exceeded all expectations, going above and beyond to make the process smooth and stress-free. Communication was brilliant, and nothing was ever too much trouble. If you are looking for a team that genuinely cares, knows the Bromley market inside out, and gets results fast, I highly recommend KFH Bromley, a huge shout-out to everyone there for making this happen!

Peter · 12 December 2025

★★★★★ 5/5

Google

I felt incredibly overwhelmed when I was dealt with the unexpected task of having to sell a property in Fulham. But I was so lucky in that I had Ruby to help me along the way. I live over 100 miles away from London which I thought would be a massive problem, but as soon as I handed over the the keys over to Ruby, she handled everything with such ease. When I marketed the property, I was going through the final stages of probate, which ended up being a far more complicated process than anticipated. When I explained this to Ruby, she was really accommodating, and offered on several occasions to go out of her way to try and make the process a bit easier for me. One example of this was when I was tasked with clearing all the remaining furniture and rubbish from the property by exchange. With time running out, Ruby stepped up and cleared a lot of the items herself (over the bank holiday weekend no less!), and then arranged for a house clearance team to sort out the rest. All I had to do was pay the invoice to the clearance company! This was one of the many times Ruby really went out of her way, and I cannot express how grateful I am. Thank you!

Holly · 11 April 2026

★★★★★ 5/5

Google

Ruby has been excellent for our property search, providing outstanding customer service and being flexible for the viewings in Fulham. I highly recommend the team for their professionalism, availability and invaluable guidance.

Ulrich · 16 March 2026

★★★★★ 5/5

Trustpilot

Review

Hello, we have recently joined the KF&H agency. We are happy, but we want to thank Nick Di Palma especially for everything he has done for us. He always responds when we have problems with the house we live in (we rent it). Thank you Nick!

Borislav · 20 July 2026

★★★★★ 5/5

Google

Worked with Ruby on finding a flat and she was absolutely amazing. Had lots of options and was up to date on all details of the property

Sofie · 11 April 2026

★★★★★ 5/5

Trustpilot

Linda Duffy at KFH handled the sale of…

Linda Duffy at KFH handled the sale of our house in Wimbledon and was excellent throughout. She got us six offers and provided the guidance we needed so we could weigh them properly rather than just chasing the highest number, the buyer we chose was the right one and stayed the course to completion.

Jason · 27 August 2026