Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePeter Kasicki was incredibly helpful in our hunt for a flat! We were moving from abroad on pretty short notice and we were also moving out for the first time so it was a very stressful experience, however Peter made the whole process so much easier and helped us feel much more assured. Any questions I had I felt like I could check with him and his advice made the application process very smooth. We love our flat and it was one which I hadn’t seen online on any other sites and probably would have missed so we are both very grateful for Peter contacting me about it. Highly recommend!
Tadhg · 10 September 2025
★★★★★ 5/5
TrustpilotLily is a really great property manager!
Lily is a really great property manager and I really couldn’t do without her support. I’m very protective of my flat as I used to live there myself and few very attached to it. Lily’s speed, knowledge, experience and professionalism give me total peace of mind. Thank you Lily for the great collaboration.
AJ · 22 April 2026
★★★★★ 5/5
TrustpilotCompleted on our house sale in…
Completed on our house sale in Wimbledon today. Vinnay Patel at the Wimbledon Branch was our main contact. He was great to work with. He has a very calm manner and kept all parties fully informed throughout what turned out to be a long process. He kept our nervous first time buyers on board and answered all their questions speedily and honestly. I imagine they called him many times and he definitely took the pressure off me. I would definitely recommend Vinnay Patel and KFH. All staff I spoke to were friendly, professional and knew the market in Wimbledon very well. I had a few estate agents round to value the property and chose KFH as Linda Duffy (Manager) gave me lots of information on the recent sales in the street and how final sold price achieved which was really helpful. She gave very fair valuation advice and helped market the property quickly and get a quick sale. Glad I chose KFH.
Wimbledon · 21 August 2025
★★★★★ 5/5
TrustpilotGreat support from lettings manager
Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated.
John · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words, John. We are thrilled to hear that our lettings support manager has provided you with such reliable and supportive service. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 3/5
TrustpilotA bad experience with one saving grace
Our experience renting with KFH has been mixed. The initial offer and contracting process for our flat in Balham which we moved into in 2024 went smoothly with great communication thanks to Alize.
Cally · 3 September 2026
★★★★★ 5/5
GoogleMany thanks to India, Alistair, and the team at KFH for their guidance and help with purchasing our first home. We ran into some roadblocks with our solicitors a month into the process and India quickly brought us recommendations for a solid conveyancing firm who moved quickly and responsively toward completion. The KFH team kept us in the loop every step of the way, and we really appreciate how the handled all communication with the seller's side. Highly recommend their services if you're looking to buy or sell your property.
Kartik · 9 August 2025
★★★★★ 4/5
TrustpilotWe had some issues at the start. But
We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.
Stephen · 4 September 2026
★★★★★ 5/5
TrustpilotHighly recommend
We were lucky to have Linda Duffy from KFH Wimbledon support us in buying our new home. From start to finish, she was a great communicator and always easy to reach. Linda went above and beyond to guide us through the entire purchase process and was instrumental in helping us with issues even after the sale was complete. Her proactive approach made a big difference. We would highly recommend Linda and the team at KFH Wimbledon.
Ju · 16 September 2025
★★★★★ 5/5
GoogleRuby has been very patient and helpful, highly recommended when looking to purchase a new property and to discuss with KFH
Xiaoxiao · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful review. We are thrilled to hear that Ruby has been patient, helpful, and supportive during your property search. Your trust in our customer-centric service means a lot to us, and we look forward to assisting you again in the future.
★★★★★ 5/5
GoogleHuge thanks to Alistair, India, and the team at KFH (Fulham & Chelsea) for making the sale of our flat such a smooth and positive experience. They were always on top of things, super easy to talk to, and kept us in the loop from day one. Nothing ever felt like too much trouble, and their calm, friendly approach made a big difference. We've worked with KFH before and it's always been a pleasure, would happily recommend them to anyone!
PT · 11 July 2025
★★★★★ 1/5
TrustpilotPoor staff experience
We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.
London · 10 August 2026
★★★★★ 5/5
GoogleRuby was great - friendly, polite, listened to my needs without being pushy. Very pleasant to work with! Highly recommend!
Asya · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your experience with us. We are pleased to hear that Ruby was friendly and attentive to your needs. Our team is dedicated to providing reliable and supportive service to ensure truly successful outcomes. If you have any further feedback, please feel free to reach out to us
★★★★★ 5/5
TrustpilotUsed KFH mortgage brokers when…
Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.
Bethany · 9 November 2025
★★★★★ 5/5
GoogleMassive thanks to Alistair, India and whole team at Fulham Broadway branch. Throughout process they were unfailingly polite, responsive, friendly and professional. And a special shout out to India! The sales process was a long, stressful and precarious one and through it all India was super friendly, supportive and encouraging. India was also fantastic at keeping me in the loop all the time, particularly helpful with so many parties involved. Big thanks!
Paul · 10 September 2025
★★★★★ 1/5
TrustpilotTerrible experience with Tim Beattie in…
Terrible experience with Tim Beattie in West Dulwich. Do not sell your home with him. There was a lack of communication, he doesn’t listen, he doesn’t answer calls, and he is simply ill-mannered. I do not recommend him and pity the team working under him.
Anonymous · 25 April 2026
★★★★★ 5/5
TrustpilotExceptional Service from Andree at KFH
We’ve had a fantastic experience renting our property through KFH, thanks to Andree. She is professional, friendly, and incredibly responsive to any questions or concerns we've had throughout our tenancy so far.
Emma · 22 July 2026
★★★★★ 5/5
TrustpilotGreat service
Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.
Marco · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words, Marco. We are thrilled to hear that Maria has been professional, kind, and responsive. If you need anything further, please feel free to reach out to us.
★★★★★ 1/5
TrustpilotWe've been waiting close 5/6 months for…
We've been waiting close 5/6 months for a basic tenancy changeover - with other estate agents this would take us 2 weeks in London. For some of this time they just stopped replying to basic emails asking about it. They only started responding to us once the outgoing flatmate threatened to go to the ombudsman. They tried to evict us in May before the laws changed, and gave me about 2 working days to fix the HMO licence issue for this. (We had failed an HMO licence check maybe 5 months prior to that. - It was a fixable issue that the HMO didn't seem to be too worried about, so I am not sure why they decided to only work on this a couple of days before the laws changed, which gave us very little time to fix the issue at hand and meant we were close to being evicted. I'm also not sure why they hadn't decided to 'protect' our landlord when we initially failed the check which was the reason given to us for their actions? They also didn't explain it to our landlord particularly well, and we're lucky we know them well and could discuss it ourselves.) They often don't turn up for fire and safety inspections and sometimes when they have done they don't know what they are looking for. - We have a simple process so it's easy to check. They have a high changeover of staff. One staff member made up a law, I believe, which was kind of understandable but a bit weird. They outsource everything to other companies that don't make sense and sometimes need additional charges from us - it's not much but annoying given how slow and incompetent they are. All the companies they outsource to don't work. Especially goodlord. Do not listen to them when they say goodlord are easy to get hold of and easy to use. Goodlord require a serious amount of unnecessary and invasive information and we believe are likely selling data because it just does not make sense. Also everything they do is AI. For previous tenancy changeovers my flatmate had to go in and physically shout at KFH to get something started, which is not particularly usual behaviour for that flatmate and I think they had to do that twice. We managed to move a flatmate in once because we were told that everything was complete, for them then to ask for references about three weeks later. We are not protected by the housing rights act, but got written protections from a property manager about payments due to this concern (who we think left shortly after). They were very happy to try and forget that we had this in writing, and made us consistently bring it up whenever we had a change in sharer as they try and charge us serious money because we're not protected by the law. I believe my landlord also had to ask them about the fees they were charging them because they became a bit ridiculous.
Xx · 20 July 2026
★★★★★ 5/5
TrustpilotAmazing work from Lily Porter
I highly recommend Lily Porter at KFH for helping to resolve an issue we (the tenants) experienced with our landlord. Lily worked tirelessly to ensure our concerns were heard and reassured us every step of the way, keeping in regular contact the entire time until the situation was resolved amicably. Thank you Lily!
Yas · 11 February 2026
★★★★★ 5/5
TrustpilotThese guys always go the extra mile
These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.
M · 6 August 2026
Agent replied · 22 September 2026
Thank you, M Sinclair, for your wonderful feedback. Your recommendation means a lot to us as we strive for truly successful outcomes with our local expertise.
★★★★★ 5/5
TrustpilotLinda was Fantastic
Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.
Alfie · 2 September 2026
★★★★★ 5/5
TrustpilotProperty Manager Nick
Property manager Nick at KFH Wimbledon has been amazing. We’ve had various maintenance issues that haven’t been simple to resolve, and Nick’s the first person in the world of renting that we actually feel cares and that we can rely on. Cheers Nick!
Aaron · 21 April 2026
★★★★★ 5/5
TrustpilotLily has been great
Lily has been great: speedy, attentive and very diligent. A great service
Feisal · 30 March 2026
Agent replied · 25 May 2026
Thank you so much for your kind words, Feisal. We're thrilled know that you were provided with speedy, attentive, and diligent service. Your feedback inspires us to continue delivering quality and trustworthy support, and we can't wait to welcome you back soon!
★★★★★ 1/5
TrustpilotAppalling property management, zero support, and complete ghosting, stay away from KFH
I rarely leave negative reviews, but my experience with Kinleigh Folkard & Hayward (KFH) left me no choice. I started renting through them in September 2023. Initially, the agent was helpful, and I had high hopes for their property management.
Lilia · 16 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience, Lilia. We sincerely apologise for the issues you faced with our property management and the lack of communication. We understand how frustrating this must have been for you. We strive for reliable and supportive service, and we would appreciate the opportunity to discuss your concerns further. Please do get in touch so we can resolve your concerns and ensure your tenancy ends smoothly.
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