5/5
TrustpilotAmazing Experience and Service
Amazing experience and service provided by KFH. Thank you so much Demi for your hard work seeing through my application at each stage!
Trusted Agent profile · Hammersmith and Fulham
Kinleigh Folkard & Hayward Fulham and Chelsea Sales reviews in Hammersmith and Fulham
★★★★★
1,978 reviews across 3 platforms
29 Effie Road, London, SW6 1EN, Hammersmith and Fulham, SW6 1EN
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 29 Effie Road, is rated 4.4 out of 5 across 1,978 reviews on three platforms, including 241 Google reviews rated 4.9.
241
Reviews on Google
This office
17
Reviews on Facebook
Business-wide
1,720
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat communication and support
I felt i got a really personal home buying experience with KFH, Lynne really listened to my requirements for a home and showed me options that were relevant to my needs. She walked me through the process and was very communicative going the extra mile to ensure there were no delays and supporting me through tricky aspects of the transaction. I would totally work with KFH again because of Lynne.
5/5
TrustpilotKenneth - KFH Dulwich
KFH is very easy to deal with. Very accomodating to requests and all the transactions have been seamless. Kenneth was particularly helpful and we are very pleased!
5/5
TrustpilotGreat service!
Pardeep was great and kept us informed throughout the process.
5/5
GoogleHanna from KFH Fulham Broadway was very friendly, responsive and helped make the process smooth from the viewing, signing and moving in. Thank you
1/5
TrustpilotContract only ready a few days before move in
I am a renter. I expected a contract to be ready at least a couple weeks before my stated move in date so that I could inspect the terms and feel comfortable. With a couple weeks to go, I hadn't seen a contract yet and became increasingly nervous. I called a few times during the second week before and then everyday in the last week to move in. Each time, the agent would say, "oh don't worry, it's almost ready, I'll send it over by the end of the day". I ended up only seeing the contract for the first time 3 business days before move in. The agent pressured me to make payment for the first 6-month rental payment over the phone as he insisted that a bank transfer wouldn't make it in time before move in. I said I didn't feel comfortable with the arrangement and insisted on a bank transfer, to which he responded that I would then probably only be able to move in a day after the contracted move in date when KFH received the funds. I ended up losing a day's worth of rent due to the delay. It's not a terrible financial outcome, I have had a good experience with the landlord ever since and enjoy the property. However, the lack of professionalism and care shown by the agents at KFH was appalling.
5/5
GoogleThomas Syms is a professional, friendly, and attentive agent that I would highly recommend. He was always on hand to answer my many questions as a first-time buyer! And clearly worked hard to keep me informed of new flats that suited my needs and eventually the progress of the final purchase.
5/5
TrustpilotGreat experience with Emmanuel
We had a wonderful experience with Emmanuel (Southgate branch). He made sure he kept us up to date on progress and made the process as seamless as possible. Initial house we wanted fell through, he made sure he understood what I was looking for and next house he took us too ticked the box.
1/5
TrustpilotWorst property management I have ever…
Worst property management I have ever truly come across. Nothing ever gets done and there is no communication. These are not just little handyman jobs that have been left, a major security issue and a leak into my bedroom which have both been outstanding for nearly a year. Our Landlord has paid KFH so much money to fix things however KFH’s judgements have been wrong. If you’re a landlord and you are reading this - do not let KFH manage your property. They just take all your money and do absolutely nothing.
5/5
TrustpilotExcellent and seamless process.
Excellent seamless process. Spoke to our family mortgage advisor, who actually recommended we go with KFH as they are so well-reputed and often have access to exclusive mortgage offers with certain banks that general brokers can't offer. Everyone we dealt with was kind, helpful, communicative and supportive. We will use them again when the time comes. Helped us to re-apply for our mortgage when interest rates on it dipped, saving us a lot of money and taking on the admin on our behalf. Will miss our calls with Dominic and emails from Heather!
4/5
TrustpilotNatalie Humm was very helpful and…
Natalie Humm was very helpful and ensured things ran smoothly.
5/5
TrustpilotWe recently sold and purchased houses…
We recently sold and purchased houses through KFH Muswell Hill branch and whilst we rarely write reviews we received such excellent service that we wanted to share that here. We were most impressed with Elysia Charalambous who was our point of contact though-out the process. As is often the case in buying and selling property, there are many bumps in the road and we definitely encountered our share, but each difficult situation was dealt with by Elysia with the utmost professionalism, she is clearly very experienced in handling all aspects of the process (from extremely tricky buyers to moving everything along at fast pace when needed). We felt well informed throughout and were also very happy with the financial advice given by Sawan at KFH who arranged our mortgage for us. Having had unpleasant experiences with estate agents in previous transactions, we are so pleased that we decided to go with KFH.
2/5
TrustpilotDisappointed Landlord: KFH need to get there Agreements in order
I invited KFH to market my 1 bed flat; at this stage KFH were pro active and overall it was a positive experience. KFH were very good at finding a number of potential tenants (but in the current climate it shouldn't be difficult). I had asked for a copy of the KFH Tenancy Agreement before placing the property with KFH which was not forthcoming until a tenant had been found and was imminently about to move in. KFH were not prepared to amend the Tenancy Agreement despite it being impossible for me as the landlord to comply with it, specifically I had paid KFH to prepare the inventory, the Agreement required the inventory to exist and be agreed by me prior to the Tenant moving in, however KFH was only prepared to produce the inventory when the Tenant moved in. I was verbally advised I would have 7 days to query any discrepancies although the 60 odd page Agreement only provides for the Tenant to have that right to challenge. I did raise a query and despite reminders have heard nothing back. Furthermore, the Agreement states that I have to pay KFH's commission up front, whereas in fact they deduct the fees from the rental payments. KFH wouldn't amend the Agreement to reflect this, so again the contract I had to sign does not reflect the actual position. I expected more from KFH.
5/5
TrustpilotJesse Damon and his team were very…
Jesse Damon and his team were very professional they communicated well. They know the area and they find me tenants.
5/5
TrustpilotToday i have dealt with Adhimas
Today i have dealt with Adhimas. She was very friendly and explained me everything very professional. She is a great team player and establish very professional.
5/5
TrustpilotRossen was a great help during all…
Rossen was a great help during all stages of the purchase
1/5
TrustpilotAbsolute joke of an estate agents
Absolute joke of an estate agents. Queen’s Park office. Seemingly really nice guys until you get the sale then lie through their teeth with threats and outbursts! Exhausting experience. When I waited to instruct my solicitor, until I had my mortgage through, I was harassed with phone calls from different numbers and shouted at with extremely emotional ranting by the man who I had agreed the sale with, he could not control himself and treated me like I was a complete idiot saying I had no idea how it all worked as a first time buyer and he knew how it all went and I should do as he advised! I should have pulled out then and there as clearly he is emotionally stunted. When he finished his patronising rant, I calmly told him I was not a first time buyer and it turned out the solicitor wasn’t even on the mortgage panel, so thank god I didn't listen to the buffoon. I then jumped through many hoops to get my mortgage through whilst the vendor was extremely patient and understanding (so I thought) and the morning it all came through, they asked me how it was all going, I happily told them we were ready to go! Despite the fact that we had agreed they would take the flat off the market upon my offer being accepted, they told me the same day that my mortgage had gone through that they had agreed a sale with a higher offer! In the same email thread asking how my mortgage was going and finding out it was all ready to go. Literal cowboys. Do not recommend, really rude and untrustworthy. A total waste of time.
2/5
TrustpilotHigh-street agents aren't worth the cost these days
Wouldn't recommend. We opted for a high-street agent approach, with the hope of the added benefit of their outreach ability, and negotiation expertise. The initial valuation was completely unrealistic for the area we were marketing our property, having to take a significant cut in expectations.We ended up taking over a lot of negotiation with the buyers, as KFH were unable to manage this effectively - not ideal when you're paying 10x more in fees compared to an online estate agent. Because KFH failed to mention conditions of offer at the point of us accepting the offer, we ended up having to concede on ~£2,000 worth of furniture with the sale.The staff were pleasant, but I don't think I'd go for a high-street agent again after this experience.
5/5
TrustpilotAn agent you can trust
Daniel was great - dedicated, reliable and honest. Most importantly he listened to what we wanted, unlike most other agents. Highly recommend him for both buying and selling
5/5
TrustpilotDelighted with the service and property we found!
Found a fantastic property with the help of fabulous Charlie! Nothing but positivity to write about our experience, Charlie understood exactly what we were after, he was super friendly and informative and helped us so much with our property search. Questions he couldn’t immediately answer came back quickly with very thorough answers, he was happy to research areas and developments we wanted more information on. The service felt very personal and professional. One of the best estate agents I’ve dealt with. He will come highly recommended by me!
5/5
TrustpilotKFH mortgage broker
I did not purchase a property through kfh (I purchased a property in new Malden via groves), but I used a mortgage consultant/broker (Diego Leao Guerra) from that company. The service this broker provided was excellent. Extremely responsive and proactive, he was able to very efficiently and effectively find reasonable product with NO FEE from my side. I would highly recommend anyone considering purchasing a property to seek the above broker for his services.
5/5
GoogleHighly recommend. Will listened to my criteria and showed me four properties on the first viewing that each met my needs exactly. Sometimes agents can seem to be pushing their own agenda or not fully taking on board your requirements: none of that here. Will was also friendly and professional, a pleasure to work with.
5/5
TrustpilotSawan was an absolute pleasure to deal…
Sawan was an absolute pleasure to deal with. He made sure we understood everything and made something really stressful an absolute breeze. Would highly recommend and will be exclusively working with him in the future.
5/5
GoogleThanks to Peter Kasicki of KFH we finally found the perfect home. He has been very precious and supportive, definitely the best estate agent in Fulham...
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