Kinleigh Folkard & Hayward Fulham and Chelsea Sales reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

Left a bad taste in our mouth as first time sellers

We selected KFH in Forest Hill to sell our flat and after reading the great reviews on Trustpilot and their competitive fees we thought we made the right decision, how wrong we were.We didn't get any viewings for over a week and we wondered why. When we searched for our property on Rightmove or Zoopla to see if there was something wrong with other advert we found out our property wasn't even listed! It was only after we informed them that our property was finally listed.Their sales agent Tate wasn't very good, he didn't memorise the details of our property and was leaving the buyer to ask us questions he should have already known. Also he was silent and wasn't doing much selling so there wasn't much point him being there at all. Another frustrating thing was when we had cancellations we was never informed which was a constant inconvenience for us.We couldn't wait for our contract to be over so we could pass our property to a better estate agent.

Andy · 14 August 2023

★★★★★ 4/5

Trustpilot

We highly recommend KFH

Alex reassured us that he could sell our property quickly, we trusted him and he sold it in 3 weeks, he gave us no spin, no whistles, no bells he just did the job. Dear Millie did so much for us bearing in mind we aren't as young as we used to be. She collected and delivered and helped us with our forms also updated us on the progress of the sale. We can't thank the staff at KFH enough and would highly recommend them. RJ and TJ

Roxene · 11 August 2023

★★★★★ 4/5

Trustpilot

Great agents

Great agents, very professional and helped me find the perfect home. Special thanks to Hannah who is great at her job!

Ernesto · 16 April 2024

★★★★★ 5/5

Google

KFH have been brilliant with out move to Fulham, Peter has been really helpful and very responsive with everything. I Would recommend KFH to anyone looking to move property.

Maxim · 23 October 2023

★★★★★ 5/5

Google

KFH have been helping me in recent months in the process of letting out my house. I have been very impressed with how responsive and helpful the team have been and in particular Peter and Abrahim from the Fulham office, both of whom were very friendly and kept me well informed of how viewings were going.

Clementine · 24 October 2019

★★★★★ 1/5

Trustpilot

These agents are to be avoided at all…

These agents are to be avoided at all costs. They let themselves into the apartment illegally repeatedly without prior notice or permission to conduct viewings (the owner had decided to sell) over a 6 month period sometimes multiple times per day. As a result on moving out we couldn’t believe that they then withheld the sizeable deposit and we had to take it to arbitration to get it back (we got it back but it took four months!!!)Deal with these people at your peril they are truly awful,

Jenny · 2 August 2023

★★★★★ 5/5

Trustpilot

Mortgage broker service very helpful

I only used KFH for their mortgage broker service and, although I’d originally wondered whether to arrange the mortgage myself, I was glad I used Sawan Shah as a broker. He walked me through the whole process, explained everything clearly, looked into lots of options for me, and responded very quickly once I was ready to move forward. It’s unlikely I would have found the same deal myself, without doing more research than I could realistically have managed. Sawan took a lot of the stress out of the process - much-needed amid a house move! I always felt I was in good hands, with polite and friendly advice always available. Thank you.

Susan · 31 July 2023

★★★★★ 5/5

Trustpilot

Moving experience

Just wanted to share the positive experience I had finding a new home with KFH. Really felt supported and cared for every step of the way. What is a stressful time for anyone was made so much easier by the professional and friendly approach of our lovely lettings negotiator Rachel Butcher. Nothing was a problem. Made to feel that she genuinely cares about her clients and truly put us at ease throughout our move. Well done and thank you.

Neil · 25 August 2023

★★★★★ 5/5

Trustpilot

Lucas Matta

Lucas Matta - excellent, proactive, professional and thoughtful mortgage advisor with KFH. This is my first home, its an unknown and daunting process, Lucas has made it much more transparent with clear explanations of how the products work, alongside a real effort to understand my position and needs. Really recommend dealing with Lucas and the KFH Clapham team Well done!

Edward · 17 September 2024

★★★★★ 5/5

Google

Fabulous service and support from Ruby in the sale of my flat. She went above and beyond helping me at every turn. Would highly recommend KFH!

Georgia · 8 November 2025

★★★★★ 5/5

Trustpilot

Good people to do business with

The property was in a tired / run down condition, leading to a couple of Buyers not following through - not KFH's doing at all. KFH remained committed and excellent throughout. Straight forward in communications, honest and good people to do business with. Thank you to KFH for sticking with it and getting the sale over the line

Simon · 16 October 2024

★★★★★ 5/5

Trustpilot

Excellent and Professional Service

I recently had the pleasure of working with Charlie from Raynes Park Branch during the process of purchasing my first property, and I couldn't be happier with the level of service and expertise provided.He guided me through every step of the buying process, making sure I understood each stage and addressing any concerns I had with patience and clarity.He was responsive to my inquiries, promptly returning calls and emails, and keeping me informed at all times.I am delighted with the outcome of my property purchase.

Zoe · 24 July 2023

★★★★★ 5/5

Trustpilot

Highly Recommended

Ravi is very professional and patient. For some reason, our plan was delayed due to a change in our personal status. Ravi helped us by working with other employees to ensure our plan started. Much appreciated!

Jie · 27 March 2023

★★★★★ 4/5

Trustpilot

Thanks Darren KFH

After a bumpy sales “ride” Darren at KFH Borough went the extra mile.Thank you

Pauline · 12 August 2024

★★★★★ 5/5

Trustpilot

Highly professional agents delivering results

I recently had the pleasure of working with KFH (Belsize Park) while selling my house, and I must say, their services were absolutely top-notch. Right from the beginning, they demonstrated a deep understanding of the real estate market and navigated the sales process with remarkable expertise.Peter West stood out for his tenacity and his extraordinary commitment to our objectives. At times when the sale faced delays due to issues on the buyer's end, he showed an exceptional drive, persistently following up with the buyer and their solicitor. His proactive approach ensured that the process stayed on track, and he continuously communicated with us to keep us updated.What impressed me most was how he always went the extra mile to secure our interests. His negotiation skills are commendable, and he always sought the best outcome for us. Thanks to his efforts, we were able to finalize the sale within our desired timeframe and at a price we were pleased with.It was indeed a pleasure to have KFH represent us. Their professionalism, attention to detail, and tireless pursuit of our interests has set a high bar for real estate agents. I would highly recommend KFH to anyone in need of a reliable and effective real estate agent. You can rest assured, knowing they will go above and beyond to deliver results.

Eleni · 19 July 2023

★★★★★ 3/5

Trustpilot

Not bad, not great.

I chose KFY because I was impressed by their local expertise and realistic approach to valuation in comparison with other agents. We had some initial hiccups (like posting the property online with the wrong details), but overall the experience was pretty smooth. It was a challenging market at the time and viewings etc were slow, so that didn't help. But I just never felt my business was at all valued by KFH and I don't think I'd use them again.

Jocelyn · 18 July 2023

★★★★★ 5/5

Trustpilot

Seamless Service!

The whole process was super smooth and easy. Maxine and team were so professional and sold our house quickly and with minimal disruption. Would definitely recommend KFH!

Gemma · 20 November 2023

★★★★★ 5/5

Trustpilot

First class mortgage service provided by Lucas…

Cant thank Lucas Matta enough for his help with my mortgage application. Very professional, super responsive and so quick at getting things done. Couldn't ask for anything more.Highly recommended - thanks Lucas!

David · 14 July 2023

★★★★★ 1/5

Trustpilot

Dreadful! Don’t waste your time

I had a dreadful, draining and time consuming experience with this property management company based in Wimbledon!My husband and I had an issue with the parking permit which suppose to reach out postbox back in February- received later - so we end up receiving a penalty for not displaying a parking permit. the penalty was partially paid and I duly requested for a refund! This happened in February 2023 - I have been dealing with Michelle Lwetutte who seems the be the most reasonable human being there- Sara Younas the manager apparently who did not even bother to call me back after asking for my contact number. After months of chasing we have not received the refund of £60 ish, can you believe? I asked to escalate the issue to Stephen Britton - Team Head - who assisted with the issue without solving it but then through it back to Michelle.Since February 2023 I have been chasing for a refund and today 12 July 2023 I had to call in again ?! Michelle said that the payment gets processed tomorrow so will be reaching my bank account by Monday! I don’t believe in any words she said! They are awful and I had enough. Is it worth it to get a lawyer involved for a £60? I am so irritated by those people attitude and they get paid by people like me to do their job! So unfair!!!

ThiagoN · 12 July 2023

★★★★★ 5/5

Trustpilot

Outstanding service

Very impressed with the staff and the courteous and professional way they dealt with the myself. I called in the morning and was able to view the property the same day.The chap I met at the apartment was extremely knowledgeable about the property and extremely helpful.I really can’t fault their service and would highly recommend them.

Nadim · 8 November 2024

★★★★★ 5/5

Google

Very professional service & super efficient. Naz has been an absolute star going the extra mile in helping us as were buying our new home remotely from overseas.

Kevin · 23 October 2023

★★★★★ 5/5

Trustpilot

Kinley Folkard & Hayward in Highgate…

Kinley Folkard & Hayward in Highgate have offered the most exceptional service in organising the sale of my son's flat. Their assistance has been outstanding, they dealt with every problem as quickly as possible and Oliver in particular went above and beyond the call of duty to make the whole process run as smoothly as possible. Many thanks for doing such a great job!

Peter · 27 June 2024

★★★★★ 5/5

Trustpilot

Jonathan was extremely professional and…

Jonathan was extremely professional and most helpful

Wayne · 21 November 2024

★★★★★ 5/5

Trustpilot

Excellent service and expertise

Shyanne was a pleasure to work alongside in getting us the home we wanted. She was persistent and transparent with us throughout the process and couldn’t have asked for a better person to help us.

Bradley · 6 April 2023