Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,977 reviews across 3 platforms
29 Effie Road, London, SW6 1EN, Hammersmith and Fulham, SW6 1EN
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 29 Effie Road, is rated 4.4 out of 5 across 1,977 reviews on three platforms, including 241 Google reviews rated 4.9.
241
Reviews on Google
This office
17
Reviews on Facebook
Business-wide
1,719
Reviews on Trustpilot
Business-wide
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Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotSam Fahid Marla at the Acton branch was…
Sam Fahid Marla at the Acton branch was amazing. I had never rented my flat before and she found me a very lovely tenant organised the contracts and answered all my questions. 10 out of 10 Thankyou to them. The process from everyone at the agency at Acton was efficient and helpful and I would use them again if I needed to. Many thanks to themMaureen Scott H.A.R.A.M E.M,T,
5/5
TrustpilotFirst Time Buyer Mortgage Broker
Lucas was immensely helpful as a mortgage broker and got us set up with no problems at all as first time buyers. Very highly recommend!
1/5
TrustpilotExtremely expensive and not great service to the landlord
We are really struggling for KFH to provide us with appropriate quotes for some maintenance as our flat. They generally provide one quote which extremely high for what needs to be fixed. We pay a monthly management fee, however if the quote is above £1000 then they charge an additional 10% of the quoted fee…for what I don’t know (a quick inspection and a few photos). I’m not sure why we pay a monthly management fee then. KFH just did our 6 monthly inspection however didn’t identify any of the issues we have in the flat. Hence, I wonder what they do. Is it a true inspection. Again, not sure why we pay a monthly management fee.
5/5
TrustpilotLucas was very helpful throughout the…
Lucas was very helpful throughout the whole application process. Helped source the right mortgage that best fit my needs and always available on call to discuss things through. Highly recommend
5/5
TrustpilotThe team at Wimbledon were amazing
The team at Wimbledon were amazing, great communications from day 1, marketing was handled superbly, and all visits were confirmed well in advance. Highly recommend KFH when selling your house.
5/5
TrustpilotThe team at KFH were exceptional
The team at KFH were exceptional. Liam stood out for his warmth, authenticity, expertise and genuine passion for our property. His advice was clear and sensitively delivered. Craig handled the day to day viewings and delivered an agreed sale, above asking price, in under two weeks. The whole team were polite, extremely responsive, on top of the details and hustled on our behalf to get the deal done. All in, we went from offer acceptance to completion in 8 weeks, which was very fast. We had some issues with the solicitor acting on behalf of our buyer who created some additional stress due to a late funds transfer (the day of the move). Whilst this wasn't KFH's fault, it was a KFH recommended solicitor. Luck of the draw I guess. KFH handled the hurdles and stress this introduced admirably and in the end we exchanged and completed successfully on the same day. It was a white knuckle ride with everyone driving hard. I would question KFH on who they recommend if your buyer uses their referral service. Overall, this was a blip and I recommend KFH Chiswick without hesitation. A great service at a highly competitive price delivered by genuinely lovely people. My opinion of estate agents is forever transformed. Bravo.
5/5
GoogleI had a very positive experience with KFH! Peter the agent who set the viewing for us was so nice! He helped us to get quickly and safely to see the flat, making sure everything was fine. He was very kind and patient. The flat was beautiful and clean, in an excellent condition. I totally recommend, very positive and refreshing experience!
1/5
TrustpilotProbably one of the worst experience of purchase ever.
Probably one of the worst experience of purchase ever. From the outset, both agents from KFH Holland Park have exhibited aggressive and overly assertive demeanors that have significantly impacted my experience in this transaction. The insistence on accelerating the timeline for the exchange of contracts without due consideration for the agreed processes has created unnecessary pressure and stress. This approach not only undermines my trust in KFH’s professionalism but also erodes the quality of what should be a careful and considered decision-making process.Moreover, despite explicit instructions and an agreement that all property related communications should be directed through my legal counsel. I was dismayed to receive chase emails constantly from KFH agents and unwelcomed phone calls from as well. This not only disregards my specific request but also interrupts my daily responsibilities and personal peace.
5/5
TrustpilotSawan is a mortgage broker pro
Sawan is a mortgage broker pro! He was very patient and professional as he guided us through the various options, conditions and obligations of the mortgage process and found us a great deal.
5/5
GooglePeter dealt with a rental flat for us in Fulham and made the whole experience very easy. His communication and promptness of attention was second to none. It was a stress free process from start to finish. Thank you Peter from Clair and Sean.
5/5
TrustpilotThank you KFH team
Thank you to Ross and Pippa for your hard work, and finding me a home! You have both worked hard,over the last few months to complete the sale successfully… We love our new home and can’t wait to move in next week.
5/5
TrustpilotVery professional service
Very professional service, well supported along the process of the property purchase. Quick responses and available at all time. A very special thank you to Maryam !
5/5
GoogleHaving worked with 7 real estate agents to find my property, I was very glad to cross the path of Tom Goddard. He was so helpful and not at all pushy that even though I ended up signing a flat with someone else, I wanted to leave a review on his excellent work and professionalism. I highly recommend Tom if you are looking to rent or buy a property in Fulham.
5/5
TrustpilotVery easy, fast, clear mortgage
Very easy, fast and smooth process for a new mortgage.Sawan Shah was extremely helpful during the whole process, working fast, being very proactive, clear and overall super diligent. He made the experience as pain-free and efficient as it could have been, I highly recommend him and his team.
5/5
TrustpilotQuick, Easy and Efficient!
My experience with Jenelle has been extremely smooth and efficient. She has ensured the process of renting has been quick, easy and has always been on the end of the phone when needed. I am very grateful for her hard work in which can sometimes be a stressful process!
5/5
TrustpilotI had a brilliant experience with KFH
I had a brilliant experience with KFH. Stephen was extremely proactive, knowledgeable, and contactable. The KFH team did a great job of selling my house quickly and at a good price.
5/5
TrustpilotHighly recommend Lucas Matta
Lucas Matta was extremely helpful and clear when talking through everything with me, as I am a first time buyer I really appreciated that. He was understanding towards my situation and I felt confident he was helping me to secure the best possible rate. Would definitely recommend him.
5/5
FacebookThis is my 77 year olds mum’s flat, which KFH have and are still dragging their heels sorting out. At the moment my mum is homeless and having to stay with either my brother or myself. This is the only option my mum has as her flat continues to be unsafe to live in. I would strongly recommend anybody thinking about taking a property from this company to think very hard before entering into any sort of business with this lot. They are a shambles 😡
Hi Garrett, thank you for getting in touch. Please can you send an email to our client liaison team at clientliaison@kfh.co.uk so the team can investigate this further? Kind regards, KFH
1/5
TrustpilotTERRIBLE EXPERIENCE
TERRIBLE EXPERIENCEAs owner I do not suggest at all KFH. They forgot to deduct from my statement the rent that a previous tenant had payed and to give me back the fees that I had payed to them. Instead to apologise for the mistake they refuse to take there responsability asking me and the tenant to solve the situation between us and even wanted the tenant, not them, to give me bavk the fees that they kept twice.In 32 years of renting the flat never happened such a unprofessional and really bad behaviour
5/5
TrustpilotGreat Service
Henrietta Macer and Josh Collins of the Putney branch were really great and went that extra mile for me throughout the process. I was hardly talking to anyone from my other estate agents (selling my property) but they were unfailingly nice and helpful.
5/5
TrustpilotProperty purchase Raynes Park
Great experience with Pippa and the team at Raynes Park. Good communication and quick responses throughout our property purchase. Highly recommend.
5/5
GoogleReally excellent service renting through this kfh. Our agent Sam kept us well informed and went above and beyond providing us videos too at short notice. Definitely recommend for anyone looking to list or rent in the area.
1/5
TrustpilotNot a great experience to be honest…
Not a great experience to be honest although the people I dealt with were pleasant. I had to rewrite the sale particulars because the ones drafted by KFH were inaccurate, including as to very basic things like the position of local tube stops, number of bathrooms, car parking, floor plan, etc. I had to ask for external photos to be redone as they were taken from the block’s least favourable elevation. Subsequently there was a refusal to take my instructions as to the continued marketing of the property once an offer had been accepted and a failure to pass on to the prospective buyers certain conditions which attached to my acceptance of offer. All in all I thought KFH’s service and professionalism to be poor. In the other hand they found me a buyer so I am grateful for that. I instructed the Canada Water branch.
5/5
TrustpilotDealing with KFH was great!
Estate agents get bad press but our experience with KFH in Brockley could not have been better. Gintare was professional, friendly, polite and helpful throughout. Her communication was outstanding and she made the purchase process smooth from start to finish.
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