Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,977 reviews across 3 platforms
29 Effie Road, London, SW6 1EN, Hammersmith and Fulham, SW6 1EN
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 29 Effie Road, is rated 4.4 out of 5 across 1,977 reviews on three platforms, including 241 Google reviews rated 4.9.
241
Reviews on Google
This office
17
Reviews on Facebook
Business-wide
1,719
Reviews on Trustpilot
Business-wide
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleTom Goddard was brilliant - we could not have moved without his help. Tom listened to what was important to us and tailored the search for a property to our exact specifications. Tom is the only estate agent who has ever listened to us properly and without applying his own agenda. We are very happy where we are and we are truly indebted to Tom's professionalism, knowledge and experience.
5/5
TrustpilotThanks for taking a lot of stress out of a difficult process - Next to none service
Terry and Daniel at KFH have been instrumental in my house sale that has taken abnormally long due to a difficult buyer - Terry has always been there for support throughout, for the full year it took.Thanks so much for taking a lot of stress out of the process (I live abroad and managed this sale from abroad - Hugely stressful at times). 5 stars, highly recommend KFH!
3/5
TrustpilotVery average
Very average, when I needed to speak to my agent she was either not available or very short with me; on one or two occasions she put the phone down on me. Whereas when she needed my help she wouldn’t hesitate to call me multiple times to make things happen. Basically, they found me a buyer and my property sold. I cannot say that it was a great experience.
5/5
TrustpilotBest Estate Agent in NW3
We have been happily using KFH for a while now to manage the rental for one of our properties and more recently they supported us in the sale of our property, and they did a really great job! Special call out to Jonathan who was incredibly patient and supportive, even on my grumpy days. I would have no issue recommending their service and we will certainly be using them again in the future. Thanks again, Anthony & Mariana
5/5
TrustpilotFirst Time Buyer and felt at ease.
Lucas Matta has demonstrated remarkable patience and responsiveness in addressing all my needs. As a first-time buyer, I naturally had numerous questions and sought financial advice. Having engaged with three other online brokers previously, I found their approach to be more focused on pushing products rather than understanding my concerns. This often left me feeling hurried and confused, with my worries largely unaddressed.A paramount concern for me was securing a mortgage product that not only aligned with my financial capabilities but also provided peace of mind regarding monthly repayments. Given the significance of this investment as a first-time buyer, finding a suitable product was imperative. I needed assurance that my monthly payments would allow for comfortable living while still affording me the flexibility for indulgences, vacations, or unforeseen expenses.Lucas not only ensured the product met these criteria but also took steps to incorporate features such as early repayment options, facilitating quicker interest reduction. His attentive approach and dedication to finding the right fit have truly set him apart.
5/5
TrustpilotShaun and Evan from KFH Highgate are brilliant
Shaun and Evan from KFH Highgate tell us ours was one of the most complicated sales they have ever managed.... I have to say I would not have got through it without them both. their calm measured professional approach was so incredibly helpful and supportive. they were responsive and respectful but determined and full of balanced experienced advice. They understood the area, the market and our needs. I cant thank them enough for their help over the last 9 months.
1/5
TrustpilotNicol Smith and management at KFH has…
Nicol Smith and management at KFH has been extremely disappointing. The maintenance manager has failed to organize essential property cleaning before our moving-in date, causing significant inconvenience. Additionally, they have consistently postponed addressing both important and emergency maintenance issues, leaving us in a difficult and frustrating situation.Communication with the property management has been particularly poor. They refuse to acknowledge the problems we report, often speaking over us and diverting the conversation to lectures about manners rather than addressing the issues at hand. This dismissive attitude and lack of responsiveness are unacceptable and unprofessional.I strongly advise anyone considering this property to think twice, as the maintenance management’s ineptitude and lack of communication make for an incredibly frustrating living experience
5/5
TrustpilotVery professional team!
David was so helpful and always tried to reply quickly and let me see the house when I asked. However, everyone at the beckenham office was always so friendly, helpful and kind. Really professional overall. Would definitely use them in future.
5/5
TrustpilotLovely Agent
Our agent Myles is absolutely lovely and made the whole experience of securing a new property to rent painless and efficient. Thank you Myles!
5/5
TrustpilotBrilliant service
Brilliant service start to finish from Jamie and the team.The whole process was easy and simple to understand, communication was great and we were constantly updated on progress regarding our sale.
5/5
TrustpilotSeriously look no further!
KFH weren't a company I'd even considered before yet they stood out above every other estate agent firm I spoke to when considering the sale of my flat. From the moment I began to get to know their team, I was reassured again and again through their exceptional and professional actions that they were the right choice. No issue, query, wobble on my part was ever too much for them - they've clearly mastered the art of holding both vendor and buyer in high esteem which smoothed the way at every stage. It was an emotional move for me and they carried me through every day of the process with care and craftmanship. I cannot recommend KFH enough now and will see no other agent when I next plan a move.
5/5
TrustpilotThey are always available when for a call
They are always available for a call and reply to emails in a short time. They are willing to explain patiently any information and to discuss all the choices and get through the process step by step.
4/5
TrustpilotQuick & efficient service from KFH
Tyrone at KFH was amazingly quick and efficient in getting my property on the market … indeed I could hardly believe that within two days of deciding to sell, the photographs , measurements, details and energy certificate etc etc had all been seen to and i was up and running! And I was impressed with the fact that he & the whole team took my personal circumstances into consideration at all times - they were all very friendly and calm and did not push me to sell before I was ready . It was also helpful to feel that my own views mattered and that I was actually listened to.
4/5
TrustpilotThoroughly recommend
We recently completed our purchase with KFH Sydenham and would highly recommend their services. Siobhan and the team were great throughout: very accommodating, excellent communication and we couldn't be happier with how things went.
5/5
TrustpilotGood mortgage broker (first time, leasehold)
I used Kevin Hurley as my mortgage broker (separate to my estate agent). As a first time buyer he was super helpful and broke it all down for me, and I rarely had to chase. would recommend
3/5
TrustpilotKaren Rawlings of Surrey Quay has been…
Karen Rawlings of Surrey Quay has been excellent including helping sort various tenancy difficulties. But much else about KFH is less good - little action,confusing depts. Little help.
5/5
Trustpilotexcellent mortgage broker service
Lucas was brilliant as my mortgage advisor, he was always on hand via email or phone for queries, and he was really transparent with feedback, information and requirements.
5/5
TrustpilotIt was a very nice experience with this…
It was a very nice experience with this company specially with one of the employees there he’s name is Peter.He was working hard to help to find a flat with a good quality and good price.Thank you Peter and your team.Hisham
5/5
TrustpilotSawan was a huge help
Sawan was a huge help, knowledgeable and experienced, with excellent advice throughout. He was patient and good-humoured and made what can be a daunting process smooth and easy to understand.
5/5
TrustpilotSolid Mortgage Brokers
I worked with Lucas Matta at KFH Finance who was fantastic in supporting my application! Great attention to detail and really responsive.
5/5
TrustpilotOmar was very professional & helpful in…
Omar was very professional & helpful in assisting me finding a rental property. He made the process less stressful by explaining everything clearly, & assured all was well when I moved in. Fantastic customer service & would recommend this branch.
5/5
TrustpilotDimitri was wonderful
Dimitri was wonderful! He helped us through the whole process and made it stress-free and enjoyable. We could not be happier with our experience.
5/5
TrustpilotLucas was great
Would recommend Lucas' mortgage advice. He helped me through the process - very professional, helpful, and drove the sale through as quickly as he could.
5/5
TrustpilotGreat service from Sawan
Great service from Sawan Sawan was absolutely brilliant at helping me through the remortgaging process & made the whole process significantly less daunting in the current economic climate! I'm thrilled with the deal I've been able to secure, and would highly recommend his services.
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