Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJoshua is one of the best estate agents I've been dealing with. Took his time to show me all the properties properly and able to answer all the questions accordingly. Great communication skills and just a pleasure to work with. Thanks a lot again for all your hard work!PositiveResponsiveness, Quality, Professionalism, Value
Kat · 24 October 2020
Agent replied · 23 October 2024
Dear Kat, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to Joshua and the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
GoogleThis has been one of the most stressful and frustrating renting experiences we’ve ever had. …
Angelos · 16 January 2026
Agent replied · 16 April 2026
Dear Angelos, I am concerned to read your comments and have passed them to the Manager of our Fletchers Brook Green office. I am sorry your experience with us has not been as we would have expected and we will be in touch with you to discuss further. Kind regards, Asha, Customer Relations
★★★★★ 5/5
GoogleJacob and Jack were brilliant from start to finish on the sale of my property, I can not recommend them enough! Always available on the phone and proactive throughout the process, thanks for all your help guys.
Hannah · 24 October 2022
Agent replied · 23 October 2024
Dear Hannah, Thank you for sharing your kind words about Jacob and Jack. Your comments are much appreciated by the Brook Green team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMany thanks to all the team and especially Emma for her great job.
K · 25 June 2024
Agent replied · 23 October 2024
Thank you for leaving a 5 star Google review. Kind regards, Sarah ,Customer Relations Team
★★★★★ 5/5
GoogleThese guys are fantastic. The process of viewing, getting the paper work done and moving in was super smooth! Special thanks to Joshua who helped us massively with our special requests such as removing furniture. Overall I don't think our experience could get any better. Thank you guys!PositiveResponsiveness, Professionalism
Mory · 24 October 2020
Agent replied · 23 October 2024
Dear Morteza, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNarmin was super nice and helpful, what she didn’t know she found out. She was very accommodating regarding multiple viewing requests.
Monica · 26 May 2025
★★★★★ 5/5
TrustpilotPuneet was fantastic and extremely…
Puneet was fantastic and extremely helpful with explaining the deposit breakdown. Great service, thank you Puneet!
Consumer · 10 April 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team
★★★★★ 4/5
TrustpilotEnd of Tenancy
Bridget was careful to ensure my tenant kept to all her obligations when the tenancy ended. She advised me and was very fair.
Lymington · 9 November 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave a lovely review regarding Bridget. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua was a fantastic agent helping me lock down the right property having relocated back to London. Needed someone to be quick, responsive and who made the experience easy and stress free. Thanks.PositiveResponsiveness, Quality, Professionalism
Connor · 24 October 2022
Agent replied · 23 October 2024
Dear Connor, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua from the Brook Green branch gave us some good advice and recommendation. He is also very efficient and communicated with us frequently to keep us posted on our case. His colleague, Christian was also helpful and friendly when I visited the branch. Definitely recommending them for their excellent service.
Vincent · 25 October 2019
Agent replied · 23 October 2024
Dear Vincent, We are really pleased to read your positive review regarding the service from our Brook Green Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
Googlewas recommended fletchers by a colleague and I must say I have not been disappointed. My partner and I had an idea and fletchers made it a reality. Max provided an outstanding service and catered to our every need, making the whole experience pleasant and simple while keeping the excitement.
Ben · 3 November 2024
Agent replied · 10 November 2024
Dear Ben, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleI grew up in the country side in a family with minimal income,life wasnt easy, I didnt hv the priviledge to recieve good education, but I always dreamt that one day I will be able to move to the infamous London and start a new life there. After years of hardwork, me and my girlfriend finally saved enough money to rent a small flat , but the condition of the house was dreadful and the landlord wasn't the nicest person. I couldnt stand it anymore so I started looking for a new house, but after a long search,I dont have much luck and even if i found a flat that i like, I couldnt afford it. I was desperate and is afraid that i might either hv to stay with the toxic land lord or move back to the countryside,until I saw this agency. Honestly I didnt hv much expectation at first until i met the friendliest agent,Gaetano, he really did he's best to understand our situation and is actively trying to help, and he found me a house at a good location in shepherds bush and is at an affordable price, in a decent condition as well ,honestly, I cant thank you enough , Im so happy I finally found my ideal flat!PositiveResponsiveness, Quality, Professionalism, Value
Jor · 24 October 2022
Agent replied · 23 October 2024
Dear Jor, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI am impressed with the exceptional…
I am impressed with the exceptional service I have received from Vanessa as my property manager. From the very beginning, Vanessa has gone above and beyond to ensure that my experience has been seamless, professional, and stress-free.
Inga · 1 April 2025
Agent replied · 24 September 2025
Dear Inga, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Priyanka
★★★★★ 5/5
GoogleHerman was friendly and efficient, chased our purchase through, and kept us in the loop. Recommended.
Charlie · 28 December 2023
Agent replied · 23 October 2024
Dear Charlie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua, Christian & Nikki have been very helpful in our transition moving from Canada to the UK. There was always someone available for us when we had question and took good care of us in all our process getting our flat. Thank you!
Gabrielle · 24 October 2020
Agent replied · 23 October 2024
Dear Gabrielle, Thank you so much for the fantastic feedback, the team at Brook Green are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleChard were extremely professional and helpful from start to finish. They gave me the best possible advice and kept me updated. Always punctual and polite. I would wholeheartedly recommend them and look forward to them letting my properties out for many years to come.
Daniela · 25 October 2017
Agent replied · 23 October 2024
Dear Ms Becher, Thank you for your review. We really appreciate you taking the time to write about your experience with Chard. I would like to take this opportunity to wish you all the very best for the future and we look forward to assisting you in letting your properties again! Kind regards, Anna Devey Customer Relations Administator.
★★★★★ 5/5
GoogleA huge thanks to Anthony Barnes for making my first renting experience is London very smooth and pleasant. Great availability, quick turn-around time on any of the questions or requests, friendly and helpful attitude throughout the entire process. Strongly recommended!
Masha · 25 October 2019
Agent replied · 23 October 2024
Dear Masha, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Brook Green Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleReally appreciate all the support from Joshua and his team at FBG to help us find and secure our first London rental!
Amelia · 9 January 2023
Agent replied · 8 January 2025
Dear Amelia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua helped us secure an amazing new flat! He was very helpful throughout the whole process. Great experience overall.
Thank you Joshua.PositiveResponsiveness, Quality, Professionalism
Diana · 24 October 2022
Agent replied · 23 October 2024
Dear Diana, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service, very professional. Special thanks to Rachel for exemplary performance
A · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJames Christie and his team are helpful, resourceful with a can-do attitude. I am a landlord using their property management services currently and they have been able to tackle and solve issues promptly and professionally. I would definitely recommend them
ZhongWen · 25 October 2017
Agent replied · 23 October 2024
Dear Zhong, Thank you for taking the time to leave a review regarding your ongoing experience with the Brook Green office and our Property Management team. I am pleased to read that you have received the five star service we pride ourselves on. I would like to take this opportunity to wish you all the very best. Kind regards,
Anna Devey Customer Relations Administrator.
★★★★★ 5/5
TrustpilotThe staff is very responsive
The staff is very responsive, although the property was managed on a day to day basis by the landlord, they provided help when needed and were helpful in finding new tenants under short notice when I had to leave the country
Victor · 4 September 2024
Agent replied · 24 October 2024
Dear Victor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotVery well covered and comprehensive…
Very well covered and comprehensive support throughout our experience with renting with fletchers. Narmin showed us around several properties in one go and was really helpful!
Issie · 27 March 2025
Agent replied · 28 May 2026
Dear Issie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleMy wife and I are very pleased with all assistance we had from Nikki and Christian, to find a flat that met our criteria.
Since our first contact, they were very attentive and polite, swiftly answering all our questions and keeping us informed during the whole process. Fantastic communication and great availability from them.
We spoke to several letting agents but without a shadow of a doubt, they are the best ones we have dealt with. They were brilliant, helping us to find a place we liked so we strongly recommend them.
Thank you very much and well done Nikki and Christian. Great job!
Leonardo · 24 October 2020
Agent replied · 23 October 2024
Dear Leonardo Gonçalves, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
