5/5
GoogleI dont think i've ever seen any company pick up the phone so fast.
Agent replied · 8 December 2024
Dear Selma, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
Trusted Agent profile · Hammersmith and Fulham
Fletcher Estates Brook Green reviews in Hammersmith and Fulham
★★★★★
170 reviews across 2 platforms
144 Shepherds Bush Road, Hammersmith, London, W6 7PB, Hammersmith and Fulham, W6 7PB
Fletcher Estates's office in Hammersmith and Fulham, at 144 Shepherds Bush Road, is rated 4.7 out of 5 across 170 reviews on two platforms, including 143 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Fletcher Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
Google5/5
GoogleI went into the agency and they gave me great advice on renting. Thanks team
Agent replied · 10 November 2024
Dear Faiza, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleGreat service, Joshua was really helpful and polite! would recommend :)
Agent replied · 23 October 2024
Dear Harriet, Thank you for taking the time to write a review about the great service you received from our Brook Green Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleTop class service, from down to earth but professional people. Joshua looked after me extremely well, and my experience with any other member of the team was really positive too. Couldn’t recommend them enough.
Agent replied · 23 October 2024
Dear Fearghal, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWithout Jack and Ema tireless efforts the sell wouldn’t have gone through. Incredible knowledge, support and patience from both of them.
Agent replied · 23 October 2024
Dear Clafoutie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
4/5
TrustpilotProperty Management
Shaikra has over a long time provided a professional and courteous service managing the property and in addition consistently followed up to resolve the tenancy issues upon/following the end of the lease.
Agent replied · 24 October 2024
Dear Jeremy, Thank you for taking the time to leave a lovely review regarding Shakira. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotProperty management.
As a property manager, Shakira gives her all to give the best service possible on behalf of both the tenant and landlord. What more could one ask for. M.S. landlord.
Agent replied · 24 October 2024
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have been represented by Mrika Nikoli in respect of an unusually difficult residential investment. Mrika has gone 'over and above' usual Estate Agents and looked after my interests at all times.I am delighted that she has been promoted but sorry that she will no longer acting for me. She will be ahrd act to follow. Robin
Agent replied · 23 October 2024
Dear Robin, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThis real estate is awesome. They found me the perfect flat for my sister and I in a lovely neighborhood. Moreover, it was the first time we rent a flat and they eased pretty everything. Paul (my estate agent) was very helpful with everything, always available and understanding. Great experience, I recommend.PositiveProfessionalism
Agent replied · 8 December 2024
Dear Sifaoui, We are delighted that you took the time to leave such a fantastic review which the Brook Green team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleFantastic team, helped with the sale from beginning to end and gave great advice. Special thanks go to Emanuele and Jack who have done an amazing job!!
Agent replied · 23 October 2024
Dear Anna, Thank you for taking the time to leave a lovely review regarding Emanuele and Jack . Kind regards, Sarah Tranter, customer relations Team
5/5
GoogleGreat service from both Herman and Jack. Highly recommended.
Agent replied · 23 October 2024
Dear J, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleI have to shout out Alex who truly went above and beyond to secure our property. Its rare to find an agent who will go out of their way for you but Alex did! 100% recommend
Agent replied · 23 October 2024
Dear Lucy, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFound a satisfying flat with Joshua. He was always available for communication and made sure to accommodate our needs as tenants 😁 …
Agent replied · 10 November 2024
Dear Nicolas, We really appreciate you taking the time to leave such lovely comments about Joshua. They will be so pleased to read your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleEma worked incredibly hard to sell our flat and then support the chain through to completion.
Agent replied · 23 October 2024
Dear Marc, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleExcellent customer service. Super proactive and helpful in helping me manage the new tenant's move into my London apartment.
Agent replied · 23 October 2024
Dear Julian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
TrustpilotProperty management
I really appreciated Narcisse's prompt help when a problem occured and her assistance during the settling in process.
Agent replied · 24 October 2024
Dear Laura, Thank you for taking the time to leave a lovely review regarding Narcisse. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe staff are extremely friendly, welcoming and can not do enough to help. They are all very profesional and very knowledgeable, I would definatly recomend Flethchers Brook Green!
Agent replied · 8 January 2025
Dear Jordan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Brook Green office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
2/5
TrustpilotDoubtful service
It took quite a long time for this agency (Hammersmith) to release my deposit after termination of my rent (In September 20), even though the landlord didn’t have any issues. I had to write several times with reminders (Not responded) and finally call. Overall they have been sitting on it for three weeks or nearly a month. Firstly, I don’t know the reason of this delay, secondly, there was no feedback whatsoever.
5/5
GoogleCaring, professional, hard working agents. Would certainly use them again.
Agent replied · 23 October 2024
Dear Elizabeth, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah, Customer Relations Team.
4/5
GoogleIt will be better if the agent can be more careful when doing the paperwork. But anyway, it is a great experience in the renting process, Anthony and his colleague Christian always response fast and sort out problems for me.
Agent replied · 23 October 2024
Dear Sigrid, Thank you for your review regarding your experience with our Brook Green Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe've had a great experience working with this estates agents. Giles in particular has been great from the very first phone call right through to getting the keys. He has been very accommodating and helped us with everything we have needed!
Agent replied · 23 October 2024
Dear Lauren, Thank you very much for your great review regarding our Brook Green Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleMoved into a new place courtesy Joshua Winton, who has been very supportive and patient with us throughout the laborious process of renting a flat - thank you for always picking up the phone and offering us guidance Joshua!
Agent replied · 23 October 2024
Dear Pall, We greatly appreciate you putting aside the time to submit a review about our Brook Green Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotHad a great purchase of my first home…
Had a great purchase of my first home with Emma. Would recommend.
Agent replied · 24 October 2024
Dear Marc, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBeautiful experience with Gaetano. He made us feel very comfortable in our viewing. He was friendly and professional. Great asset for the company.PositiveProfessionalism
Agent replied · 23 October 2024
Dear Giada, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Fletcher Estates Brook Green
How many reviews does Fletcher Estates Brook Green have?
Fletcher Estates's Hammersmith and Fulham office has 170 reviews across two platforms: 143 on Google, 27 on Trustpilot (across the whole business).
What is Fletcher Estates Brook Green's rating?
Fletcher Estates Brook Green is rated 4.7 out of 5 across all 170 reviews, and 4.9 out of 5 on Google from 143 reviews.
Has Fletcher Estates won any awards?
Yes. In The Trusted Agent 2026 awards: Fletcher Estates, Hammersmith and Fulham won Gold.
Where is Fletcher Estates's Hammersmith and Fulham office?
Fletcher Estates Brook Green, 144 Shepherds Bush Road, Hammersmith, London, W6 7PB, Hammersmith and Fulham, W6 7PB.
