Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJoshua has been incredibly helpful throughout the process of finding our flat, putting an offer in, getting accepted and moving in! He’s gone above and beyond to help out and always great at communicating. Thank you for all your help
Naira · 24 October 2023
Agent replied · 23 October 2024
Dear Naira, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleA huge thank you to Jacob and Jack who help me sell our flat. They were always responsive, gave good advice and helped shimmy the deal along. Throughout they were very professional and straight forward to deal with. Would recommend.
Jonathan · 24 October 2023
Agent replied · 23 October 2024
Dear Jonathan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotThe agent in Chiswick valued our house…
The agent in Chiswick valued our house in excess of 2.2 million and was confident in achieving a higher price than this.We therefore signed a 20 week agreement for them to market the house.Within a week they were on the phone asking us to reduce the price.Since then they are constantly calling and mailing to reduce the price.It’s a shame that they can’t put this effort into selling the house at the valued price.
ERIC · 1 August 2024
Agent replied · 24 October 2024
Dear Eric, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleNarmin was a fantastic help and made our experience so much easier- very patient and answered all my questions.
Florrie · 9 November 2024
Agent replied · 23 November 2024
Dear Florrie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
★★★★★ 5/5
GoogleEma was amazing, she helped with our sale and we had asking price ! She was wonderful and helpful throughout the whole process.
Dipa · 24 August 2024
Agent replied · 23 October 2024
Dear Dipa, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleNarmin was excellent to work with - she was responsive, efficient and friendly, making the renting process a whole lot easier!
Giorgia · 23 September 2024
Agent replied · 23 October 2024
Dear Giorgia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotAleksandra
Aleksandra has been very helpful and efficient.
Yolanda · 28 March 2025
Agent replied · 28 May 2026
Dear Yolanda, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
★★★★★ 5/5
GoogleExcellent service from the agents. Everyone was ready to help and answer my queries. Narmin was super helpful on everything we requested.
Panagiotis · 24 August 2024
Agent replied · 23 October 2024
Dear Panagoitis, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service and very professional approach to every matter of business. Salah Jalal was excellent with his services and approaches and his colleagues Astle and Josh were very helpful too.
Nazar · 22 June 2025
★★★★★ 5/5
GoogleChard Brook Green is definitely one of the most professional estate agency office in London. They addressed our needs and expectations very clearly in the shortest time. It was very good to deal with them since they did not just take us to any property they have available in their catalog. They understood our needs and addressed those needs perfectly. I definitely recommend them to everyone.
Selcuk · 25 October 2017
Agent replied · 23 October 2024
Dear Selcuk, Thank you for taking the time to give us a five star review, we aim to deliver a five star service to all of our clients and customers. I wish you all the best for the future and do hope we can be of assistance again. Kind regards, Sam Farnan Customer Relations Administrator
★★★★★ 5/5
GoogleEmily has been fantastic for us throughout our move. She has been available and responsive to our queries throughout and ensured that the property was ready for our move in with proactive visits. She remains in contact after our move and we know we can count on her if we have any issues. Highly recommend.PositiveResponsiveness
Dominic · 24 October 2021
Agent replied · 23 October 2024
Dear Dominic, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleHerman was great. Pleasant to deal with, good communicator and good negotiator. Highly recommend.
Bassam · 20 November 2024
Agent replied · 23 November 2024
Dear Bassam, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleGaetano was one of the best agent I have ever experienced. He is always there to support and assist in whatever concerns I had. I am amazed by the level service he has provided
Rahina · 24 October 2023
Agent replied · 23 October 2024
Dear Rahina, Thank you for taking the time to rate your service with our Brook Green office. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleZarq was the best! So helpful in getting us sorted. Thank you so much
M · 3 November 2024
Agent replied · 10 November 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 1/5
TrustpilotINSPECTION CANCELLED AFTER 25 minutes waiting
Today a Surrey Road, Blackburn Inspection NEVER HAPPENED. Got cancelled and took 25 minutes for someone to actually confirm the cancellation
Mj · 28 January 2026
Agent replied · 28 May 2026
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asha, Customer Relations
★★★★★ 5/5
GoogleWe dealt with Ava for the purchase of our first home, which helped a lot as you're kind of going with the flow on your first property - but she directed and advised us perfectly. The transaction was smooth and would recommend in future
Jack · 24 October 2022
Agent replied · 23 October 2024
Dear Jack, hank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat support through out the complete process. The team is very proactive and communicate well. Special thanks to Emanuele that was on top all issues till we reach completion. Happy customers!!
Luis · 24 October 2023
Agent replied · 23 October 2024
Dear Luis, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Jack and his sales team. Higher valuation than a other rival agents and then delivered an over the asking offer. Have been impressed with Ema from start to finish, best communication I've had dealing with any agent buying/selling. Thank you Ema!
Kerry · 9 October 2024
★★★★★ 5/5
GoogleWe had a wonderful experience with Rachel whilst viewing a house. She was extremely polite, professional and answered all the questions we had about the property. 10/10 thank you Rachel!
Katie · 24 October 2023
Agent replied · 23 October 2024
Dear Katie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Narmin in my search for a new apartment. From start to finish, Narmin provided exceptional and close service. Whether it was answering my questions, arranging viewings, or providing updates, she was always just a phone call away. She made the search process enjoyable and always tried to adjust everything she could to my needs.
Stefanny · 24 August 2024
Agent replied · 23 October 2024
Dear Stefanny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleNarmin was lovely throughout the process - many thanks for everything
Jo · 9 October 2024
Agent replied · 23 October 2024
Dear Jo, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
★★★★★ 5/5
GoogleExcellent service from beginning to end. Very knowledgeable, professional and friendly members of staff. Queries always answered promptly and clearly. Nudged both solicitors to ensure that sale would go through in minimal amount of time which did the trick! Very happy to recommend as local agency.
Veronica · 28 March 2025
Agent replied · 23 April 2025
Dear Veronica, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleHighly professional, great communication and fantastic service throughout. Would definitely be using Fletcher’s again. Big thank you to Jack who was was incredible throughout.
Gee · 27 January 2024
Agent replied · 23 October 2024
Dear Gee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJoshua was incredibly helpful and professional, really went out of his way to ensure our experience finding a property was as easy and enjoyable as possible. Many thanks!
Mistermyway · 24 October 2023
Agent replied · 23 October 2024
Hi, Thank you for your review, and mentioning your experience with Joshua in our Brook Green office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
