Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Google

This company is a joke, unfortunately damaged my brand new LG curved 35inch monitor that is about £900. Had no option to claim for a replacement. Everything went well UNTIL they offered me replacement that isn't anywhere near the same build quality or even the same features and technology. It also only retails at half the price of the monitor iam trying to replace and with the excess they seem to think I can replace the damaged £900 monitor with £130. Absolute joke.NegativeQuality, Value

Dave · 17 June 2021

★★★★★ 1/5

Google

Do not use will not pay you out. Will string it along untill u give up

Alan · 12 September 2026

★★★★★ 5/5

Trustpilot

The staff who attended the call was…

The staff who attended the call was very helpful and understanding our concerns.

Mathew · 28 September 2026

★★★★★ 5/5

Trustpilot

Brilliant service…

Recently had to claim on my policy after an accident on site left me unable to work for some months...Kirsty and the team were very helpful prompt and efficient and ensured that my financial situation was sorted out quickly

Michael · 18 October 2024

★★★★★ 5/5

Trustpilot

Great customer service during stressful times

After a bump in my car, I was claiming for the repair on my insurance who liased with a local repair centre that would contact me. However, there was a mix up and my details were passed to a branch local to my old address, not my current one. I contacted Covéa to clear this up and spoke to Bethany. She wasn't certain what had happened, as the request had originally been sent to the branch local to me, but she was patient and contacted the repair centre for me. This seemed to take her some time as I was on hold for a while but she came back to me on several occasions during the call to apologise for the wait and explain what she'd been able to do so far. Eventually, she was able to sort the confusion out and confirmed that a local branch would be in contact today and they would keep an eye out for this.Very polite, understanding and helpful. Nobody wants to have a bump in their car nor deal with the logistics and expenditure that follows, so having good processes with brilliant customer service representatives like Bethany really helps.Thanks to all involved.

David · 6 April 2021

★★★★★ 1/5

Trustpilot

A simple claim made difficult

My claim is simple. The person who holds the policy spilt bleach on my carpet so made the claim to have the small area of carpet replaced. Simple!!! Not with this company!!!Claim made September 2020, constant delays, requests for information already sent and forget about calling them direct. They don't return calls and their customer service is appalling. I'm now at the point of escalating this matter externally. I wouldn't recommend anyone to use this company at all. They give insurance firms a very bad name in the market.

Eileen · 30 March 2021

★★★★★ 5/5

Trustpilot

Accident reference 565p008775

Spoke to Bethany, ( and Billy earlier) both were extremely helpful as they could be, given the circumstances, both giving as much information as was possible, were very helpful and reassuring as to what will happen next in the case.Having spoken to local garages and dealers,knowing the vehicle and it's condition prior to the accident and low mileage, despite it's agr they seemto think it might be too soon to consider it a definite write off However, I have to rely on your engineers report for final judgement of course.

Kelvin · 9 March 2021

★★★★★ 5/5

Google

Good experience not perfect but decent enough apart from made to feel like I was lying about my claim but I guess that’s the times we live in.

David · 12 June 2026

★★★★★ 5/5

Trustpilot

Deirdre was very considerate and…

Deirdre was very considerate and compassionate about my circumstances. She understood my fears and acted at the best of her ability. It’s been a month since my car was written off and the process of getting the claim sorted was never easy. She is the only person that got the job done for me. I have been pushed from pillar to post and it’s been stressful. I have been using a taxi for work for over a month now and it is very costly

Zandile · 9 February 2021

★★★★★ 5/5

Trustpilot

Today was a lesson on how to be…

Today was a lesson on how to be professional, helpful and understanding.I was really cheesed off with Covea/Provident insurances until I spoke to Sacha. She was very professional and extremely helpful. I just can’t speak highly of her attitude, respect, professionalism's and understanding. All my problems were solved today by fantastic Sacha after 2 weeks of trying to resolve it.Thank you Sacha and excellent work.

Khalifa · 8 March 2023

★★★★★ 5/5

Trustpilot

Peter and David where very helpful when…

Peter and David where very helpful when I had my car written off. Peter initially rang me to ask if I had accepted my quote and when I had to call back I spoke to David. David sorted out my payment dispelling my fears around data protection and listened to me as I told him about my car and the vandalism. He was knowledgeable and helpful. Can I say that as a company you have been brilliant.. you responded to my claim straight away and it has been a relief to me as I have never experienced this problem with a car before. Many thanks

Julie · 29 January 2021

★★★★★ 5/5

Trustpilot

Great to be treates like a human, not a number!

Hi, after a traumatic experience of crashing my van and a bad dealing with the police is was a relief to be treated like a human. From the 1st contact everything ran smoothly, everything was explained clearly and the process ran smoothly. Bethany was brilliant, dispite there being a few technical issues( joy of working from home during covid) she took the time to explain the process, ensure that i was happy and was understanding. Definitely 10/10. I did ask for her name( all most her number🤣) so i could email and praise her. The money has also cleared quickly allowing me to get back to work. Thanks you for a efficient friendly service!!

Lee · 21 January 2021

★★★★★ 1/5

Trustpilot

Avoid avoid avoid be warned everyone

Avoid avoid avoid be warned everyone Hi there we were on a job in Uddingston mounting a tv for a customer .We had finished the job. The tv came off the runner and slightly bashed the tv . Thus causing the tv not to work. We have paid our liability for 7 years . This is the first time making a claim. We as a company are very disappointed in the service given by Covea. Advisor was exremely rude on the phone. Chloe was laughing at us, very very unhelpful. We have spoken to two other insurance companies about this situation. They firmly agree that due to the fact that our work was completed we should and are covered fully by our PL

Andy · 5 January 2021

★★★★★ 5/5

Trustpilot

Progressing my insurance claim and explaining process

I got in touch with Covea (Sundas responded) to progress my insurance claim. Sundas explained that an out of hours report had not been received yet so she asked me to repeat full details of the car accident and followed full data protection obligations diligently at all times. Sundas listened patiently and dealt efficiently with all background checks required to validate data. The call signal was lost twice but Sundas quickly phoned me back to resume the conversation and clarified the full steps of what would happen next with my claim eg car collection and courtesy car process and contact details of the repairer; plus the impact on my excesses and how I should pay my contribution. Sundas was patient throughout and invited me to ask questions..putting my mind at rest. Really pleased with the customer service and attention received. Many thanks

Graeme · 15 December 2020

★★★★★ 5/5

Trustpilot

I had my first car accident yesterday

I had my first car accident yesterday. I phoned the insurance company today and spoke to Scott Hirst who was amazing. He went through everything with me, made calls to recover my car, sorted speaking to someone re compensation for injuries. I could not have had a better experience. He made everything so easy on my part and could not have been more helpful if he had tried. At an upsetting and scary time Scott made everything so much better by taking any stress away from me. Thank you for making everything seem not quiet so bad.

Toni · 16 November 2020

★★★★★ 5/5

Trustpilot

Chris called to talk through my vehicle damage claim

Chris called to talk through the process of my car damage claim and to collect relevant information.Chris was calm and considerate throughout, he explained clearly the end to end process, what to expect, what not to expect and next steps.He collected the relevant information and provided me with access to further assistance should it be required.A very easy and relaxed experience, with the customer always at the forefront of the conversation it made this process professional and thorough.A great job, well done, thanks to Chris

Peter · 30 October 2020

★★★★★ 5/5

Trustpilot

Efficient, professional and very understanding.

Our experience with Covea has been very efficient from the outset. Matt was extremely understanding and explained everything really well at every stage and we never felt under any time pressure. I am very grateful to have someone who was professional, kind and very efficient throughout the whole process. Thank you.

Lyndsey · 10 February 2024

★★★★★ 5/5

Trustpilot

Give feedback when things are good too

It is easy to 'hammer at the keyboard' a review when you feel that you have experienced poor customer service. When it's good service, it's what you expect right? The motivation to give feedback doesn't seem quite so important but it is so, so important and especially at a time when we are all so impacted by the pandemic in our personal and working lives. This is the great service I received today from Covea. I had a household claim where I submitted all the necessary paperwork by email yesterday. Today, I had a call from a very pleasant representative (thank you Kath Van Eda) of Covea who was chasing one last receipt so that she could review the claim. Once I'd found that and sent it by email the claim was then settled in minutes. Top service and one less thing on my to-do list!

Stuart · 24 September 2020

★★★★★ 5/5

Trustpilot

Good Service

Knowledgeable, helpful and guided us through the claim process.

Chris · 7 October 2026

★★★★★ 5/5

Trustpilot

Lucy Duncan was an absolute Angel from…

Lucy Duncan was an absolute Angel from start to finish. Professional but with a giant heart her help was invaluable to me and she made the whole process of my claim so much better. She's an absolute diamond and I am so glad she was there for me. 5*****

Joanne · 14 March 2024

★★★★★ 1/5

Trustpilot

Covea won't progress motor claim

I was unfortunate enough (in my new car) to be hit by a motorbike 8 days ago. Claim made immediately to the AA. Covea the underwriter won't engage with the Mercedes-approved body shop. I have called Covea every single day and cannot get anything moving. Outrageous behaviour, and I am left without a car while still paying for lease cost. Have just complained to the AA directly - they should be sorting this out, not me. Next stage is to report to the FCA Ombudsman.

James · 18 September 2020

★★★★★ 5/5

Trustpilot

I spoke to Anya after some frustrating…

I spoke to Anya after some frustrating experiences with Covea. The first time I rang - 48 hours after the accident involving me, my wife and our 5-month old - I was on hold for 4 and a half hours. Anya immediately got my confidence by asking useful questions, confirming the next steps on the account and after outlining the events of the accident and our circumstances helped reduce the stress of the last few weeks by providing a courtesy car. We've spoken to lots of people since the accident. This is the first accident like this we've been involved in and at points we've felt like we weren't being listened to. Anya changed that. Thanks for making a big difference.

Rob · 7 September 2020

★★★★★ 1/5

Trustpilot

Avoid!

I had covea as my public liability insurance for being a plumbing and heating engineer.Never made a claim in 16 years, then i had an accident at work.Covea now decide they don't want to insure me.Completely detrimental to peoples lives. Happy to take your monthly payments though.

Consumer · 17 April 2024

★★★★★ 1/5

Trustpilot

Waste of time claiming

HiI dont usually do reviews, but this company upset me that much I have to warn people away from them. I put a claim in to replace my brand new PC monitor that was damaged accidentally during a clean up. Having the monitor less then 3 months and not fully paid for and unable to get repaired. I reluctantly put a claim in. Everything was ok UNTIL the settlement offer which at first I thought was a joke. The replacement monitor would be the Viewsonic XG350R-C which is currently available from amazon for £430. Yet the monitor i wanted to replace like for like was LG 34GK950F 34" 3440x1440 NANO IPS FreeSync 2 HDR144Hz1ms Curved. Having compared the two nowhere near the same technologies and build quality. Also as i have a £300 access they expect me to replace the monitor worth £900 with £130. So basically the claim as been a waste of time as ill still ended up with a broke monitor.So basically you won't get a like for like replacement, instead palmed off with a cheaper inferior product so they can save money. Yet I bet my premium would still go up the same amount. Save yourself alot of time and anger and use someone else.. this company will just take the **** out of you.

David · 18 August 2020