Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

Appalling

Appalling - been battling with them for almost 3 years to sort my subsidence claim - between them and the loss adjusters Sedgwick is like something out of Dumb and Dumber. Left hand has no idea what right hand is doing and I have been left living in a hell hole with my terminally ill Dad, my elderly Mum and my daughter and they don't give a rats arse! Wish them all a Xmas from hell - like mine will be!

Jacqui · 17 September 2026

★★★★★ 5/5

Trustpilot

I’d like to give a huge thank you to…

I’d like to give a huge thank you to Katie and Sophia at Covea Insurance for their outstanding service. They were both incredibly attentive, helpful and patient throughout, and genuinely went above and beyond to make sure everything was dealt with smoothly.

CeeCee · 28 August 2026

★★★★★ 5/5

Trustpilot

So big shout out to Milli

So big shout out to Milli, very switched on and very understanding. Not easy to listen to a grumpy highlander, Milli took me through every step and within 30mins car booked in and hire car in progress, RAC you let yourselves down as well as Enterprise, Milli thank you again.

Garry · 28 May 2026

★★★★★ 1/5

Trustpilot

Subsidence Claims Handling

We had to revisit a claim from 2 years ago as surveyor report confirmed subsidence caused by historic water leak, it causing the building to move, so a very serious concern as the longer this goes on, the more risk the building is collapsing, we got the claim reopened and then everything has stalled. Covea use loss adjustors called Questgates, they were appointed 9 days ago and nothing except for an acknowledgement confirming they need to get a surveyor out to inspect, nearly a week later and no date has materialised despite daily chasing. It's safe to say that their claim handling experience leaves a lot to be desired when it comes to urgent buildings at risk of collapse!! Their choice of loss adjustors needs changing immediately.

Tom · 14 September 2026

★★★★★ 1/5

Trustpilot

If I could give minus stars I would

If I could give minus stars I would . My 82yr old dad has taken his private plate off his vehicle , phoned to update the details and do an admin change . He has been refused as he has a month left on his policy .want him to take out a new policy . He is still insured for a month !!!!!!! My mother needs transport for hospital appointments and my dad now cannot transport her and drive his car . Absolutely illegal to deny a change to a current policy any attempt for him to pay a fortune for a new policy !!!!!! Avoid this company 😡😡😡😡😡😡

Tracey · 4 September 2026

★★★★★ 1/5

Trustpilot

Beware price gouging

Six weeks after taking out our home insurance, Covea unexpectedly increased the agreed price by £80. Their contract says we could only cancel the insurance without penalty in the first two weeks. They said we'd had a previous claim. We had tried to make a claim in 2023 after storm Babot dislodged a roof tile but we never received a pay out so the claim was not successful. Our previous insurance company had told us, since no money had been paid out, this did not count as a claim. The insurance industry needs proper regulation to stop this kind of sharp practice.

Patrick · 2 September 2026

★★★★★ 1/5

Trustpilot

Wriggle Out When You Try To Claim

Been paying monthly permions for a personal accident policy with Covea Insurance since 2006 (twenty years). Got an annual payment reminder in which I read the payments for certain injuries. I contacted them and informed them that I had been diagnosed with both a fractured spine and pelvis after getting a DEXA scan and was told by Covea Insurance that I would be unable to claim if I could not prove it was caused by an accident so proof that I actually have the injuries is insufficient to make a claim.

Mr · 27 August 2026

★★★★★ 5/5

Trustpilot

I stupidly put petrol in my diesel…

I stupidly put petrol in my diesel volvo xc60 then drove in limp mode for 20mls to get home, not realising the problem until it was to late. Covea wrote my car off because of the internal damage caused. Covea were brilliant, sorted a top dollar payout in 3 days and collected the car for salvage in 5. Covea was not happy the salvage company had not contacted me after 2 days and chased them up. Definitely a 5 star service and the original insurance was very competitive. This sounds like a made up review, it's not it's 100% genuine

Ian · 24 August 2026

★★★★★ 5/5

Trustpilot

Michele was fantastic

Michele Beadle was absolutely fantastic! Friendly service. Prompt at actioning emails and calls. I wish this was the level of service received from all insurers

JH · 23 September 2026

★★★★★ 1/5

Trustpilot

Insure my car through Carole Nash…

Insure my car through Carole Nash didn't realise that covea were the insurer. Just tried to add my 41 year old daughter onto my policy for occasional use and was refused. My daughter has no convictions for any motoring nor has ever claimed on any insurance, She has been a teacher until recently and now a stay at home Mum, which presumably is the problem. I shall be looking elsewhere for insurance with immediate effect.

Alison · 5 September 2026

★★★★★ 5/5

Trustpilot

Lucy was very helpful and patient

Lucy was very helpful and patient. The steps were clear and concise and the timelines were made clear. Very pleased with the service I received.

James · 25 August 2026

★★★★★ 5/5

Trustpilot

A difficult discussion made easy

Alexandra was very clear in the questions she asked and clarifying the answers given by me. She explained certain points where needed so that I fully understood what was happening and the next steps to be taken.

Nigel · 30 May 2026

★★★★★ 5/5

Trustpilot

Katrina was exceptional in providing…

Katrina was exceptional in providing information and advice. I truly appreciate her support in explaining the process and providing reassurance.

Maxine · 21 September 2026

★★★★★ 4/5

Trustpilot

Emma was courteous and helpful and I…

Emma was courteous and helpful and I appreciated her engagement. I didn’t feel I was given adequate explanation to be honest as to why the review of the settlement figure didn’t reflect what I and informed persons considered reasonable and would have benefitted from a longer more meaningful discussion rather than Emma having to go back to her manager and call me back. I also had to ask Emma what the process was if I wanted to review further. For the sake of £1k I thought it could have been handled better.

Mary · 24 February 2026

★★★★★ 5/5

Trustpilot

Eve was excellent

Eve was excellent. It's a very stressful time having an accident and making a claim. Eve was helpful and the system was straightforward. Wish I could buy my insurance direct from Covea in future. Well done.

Martyn · 27 May 2026

★★★★★ 5/5

Trustpilot

This girl was absolutely amazing I’ve…

This girl was absolutely amazing I’ve been through 5 days of hell before I spoke to her thank you Rebecca

Jennifer · 25 August 2026

★★★★★ 5/5

Trustpilot

Extremely lovely Milli

Milli was extremely helpful,kind and patient. I have never had to make a claim before.

Susan · 16 September 2026

★★★★★ 1/5

Trustpilot

Absolute shambles

Absolute shambles! Had a flood in my kitchen, passed about for 6 weeks, had mentioned that I had an issue the year before but hadn’t got insurance involved. And because my policy with them started just January this year, was told they couldn’t do anything as I couldn’t prove to them that the incident only just happened this year! Avoid at all costs!! Actually sent photos of the damage to them and was told that in the pictures it looked like the damage had been done long before my flood! So been paying house insurance for 9 years now! Never once had to use it, but now when I need it they flat out refused to help!! Absolute disgrace!!! Would avoid at all costs!!

MR · 22 May 2026

★★★★★ 5/5

Trustpilot

Logging a motor insurance claim with Covea Advance

Will went through all the necessary verification questions methodically and efficiently in a non rushed manner. The were a few questions I wanted answered and these were done by Will.

Mr · 28 May 2026

★★★★★ 5/5

Trustpilot

I called to report a minor traffic…

I called to report a minor traffic incident, involving me parking my car next to an unattended stationary vehicle in a car park. The customer service member,Taff, was articulate and kindly in his approach, explaining all that will happen clearly and sympathetically asking for details of the incident. His manner engendered trust and confidence in the process. He was polite and thorough.

M · 10 September 2026

★★★★★ 5/5

Trustpilot

Taff @ Covea is a SUPERSTAR!!!

I dealt with Taff from Covea when I had to submit a claim for damage to the front of my VW Arteon R after hitting a badger.

Ed · 1 June 2026

★★★★★ 5/5

Trustpilot

Taff Khan

Taff Khan was very helpful in explaining and getting me through my claim.

Wells · 3 September 2026

★★★★★ 4/5

Trustpilot

Prompt Service

My claim has been dealt with very quickly. Lucy was friendly & courteous on the phone. She expressed empathy for my situation and explained the claim process very clearly.

Kerry · 15 May 2026

★★★★★ 1/5

Trustpilot

Avoid Covea if your dog has a pre-existing condition

After vast experience with VetsMediCover now, I am posting this negative review against Covea as well. I took over a policy with Vets Medi Cover from the previous owner of my Bernese, who was a rescue with pre-existing conditions. I was insured with them from 2022 to today 23rd November 2024 (the point where I had enough with VetsMediCover and Covea) - I have raised a case with the Ombudsman about the practices at these companies. I received this email to confirm the exclusions on my dogs policy in early 2023:Dear Mr Carr,Thank you for sending us Ellie’s clinical history for review by the Insurer.Please see below their response;Permanently Excluded• Umbilical hernia• Anxiety• Scavenging• Gastro-Intestinal Foreign Body/Toxins/PoisoningTemporarily Excluded (requires 24 months clear from the last treatment date and/or from when last observed by owner/vet)• Hormonal Issues/Seasonal/hypoestrogenism/alopecia• Abdominal Pain/Discomfort/BloatMy Bernese, after this email, started occasionally losing control in the house.After a lot of back and forth with the vets, a blood test showed Ellie was vitamin B12 deficient. She was immediately given tablets and the loss of control and diarrhoea stopped, as well as improving her health more generally.I raised a claim form to Vets Medi Cover and that’s when the nightmare started. I got rude, copy and pasted responses asking about my dogs behaviour without any mention of why this was being asked for. They then used the fact I had told my vet my previous Bernese was “Grain Free” so I keep my current one mainly as “you know your dog has a pre-existing condition” - even though no allergy test has been completed at any vet.I raised my first complaint end of July and so far 4 people from VetsMediCover and Covea have dealt with the complaint, in my opinion, badly. A lady even called me to apologise and offer compensation, which was never paid.VetsMediCover are a front of Covea and I would strongly recommend anyone with a dog with pre-existing conditions insuring with them to check reviews of Covea also.The admin team are lovely and have always been helpful on renewal/taking money, but beyond the admin team, that is where the he helpfulness ends.Insuring with this company has caused me immense financial hardship paying for the £1200 a year policy as well as credit card bills for looking after my dog.Being insured by a policy underwritten by Covea is like renting a house from a dodgy landlord. I’ve had cars (hunks of metal) treated better than my dog here. (Ie claims paid next day)

Dan · 23 November 2024