Covea Insurance services Limited Halifax reviews

★★★★★ 5/5

Trustpilot

Eve was excellent

Eve was excellent. It's a very stressful time having an accident and making a claim. Eve was helpful and the system was straightforward. Wish I could buy my insurance direct from Covea in future. Well done.

Martyn · 27 May 2026

★★★★★ 5/5

Trustpilot

Call handler Neelam was thorough…

Call handler Neelam was thorough patient and understanding. Gave all the appropriate information as required. Thank you

Jeanne · 30 September 2026

★★★★★ 5/5

Trustpilot

Wow what a relief to find such a caring…

Wow what a relief to find such a caring and professional person as Ben as my first contact. He calmed me before the start of his process and talked plainly and slowly in terms I could understand. He was an excellent advertisement for the company and whatever happens from herein I am grateful for his dealing with me. He should be very very proud

Barry · 25 September 2026

★★★★★ 5/5

Trustpilot

This girl was absolutely amazing I’ve…

This girl was absolutely amazing I’ve been through 5 days of hell before I spoke to her thank you Rebecca

Jennifer · 25 August 2026

★★★★★ 1/5

Trustpilot

Absolute shambles

Absolute shambles! Had a flood in my kitchen, passed about for 6 weeks, had mentioned that I had an issue the year before but hadn’t got insurance involved. And because my policy with them started just January this year, was told they couldn’t do anything as I couldn’t prove to them that the incident only just happened this year! Avoid at all costs!! Actually sent photos of the damage to them and was told that in the pictures it looked like the damage had been done long before my flood! So been paying house insurance for 9 years now! Never once had to use it, but now when I need it they flat out refused to help!! Absolute disgrace!!! Would avoid at all costs!!

MR · 22 May 2026

★★★★★ 5/5

Trustpilot

Logging a motor insurance claim with Covea Advance

Will went through all the necessary verification questions methodically and efficiently in a non rushed manner. The were a few questions I wanted answered and these were done by Will.

Mr · 28 May 2026

★★★★★ 5/5

Trustpilot

I called to report a minor traffic…

I called to report a minor traffic incident, involving me parking my car next to an unattended stationary vehicle in a car park. The customer service member,Taff, was articulate and kindly in his approach, explaining all that will happen clearly and sympathetically asking for details of the incident. His manner engendered trust and confidence in the process. He was polite and thorough.

M · 10 September 2026

★★★★★ 5/5

Trustpilot

Neelam was very helpful and…

Neelam was very helpful and professional. First class service, Thanks

Richard · 28 September 2026

★★★★★ 5/5

Trustpilot

Taff @ Covea is a SUPERSTAR!!!

I dealt with Taff from Covea when I had to submit a claim for damage to the front of my VW Arteon R after hitting a badger.

Ed · 1 June 2026

★★★★★ 5/5

Trustpilot

Soft skills in the modern work place

Taff Khan has good technical knowledge and fantastic psychological skills. This is very rare and valuable combination that enables him to handle complex issues in combination with stressed clients. I rate him so highly that I would not be surprised if some major international organisation like the United Nations, head hunted him to negotiate with Donald Trump!.

Dr · 29 September 2026

★★★★★ 5/5

Trustpilot

Taff Khan

Taff Khan was very helpful in explaining and getting me through my claim.

Wells · 3 September 2026

★★★★★ 4/5

Trustpilot

Prompt Service

My claim has been dealt with very quickly. Lucy was friendly & courteous on the phone. She expressed empathy for my situation and explained the claim process very clearly.

Kerry · 15 May 2026

★★★★★ 1/5

Trustpilot

Avoid Covea if your dog has a pre-existing condition

After vast experience with VetsMediCover now, I am posting this negative review against Covea as well. I took over a policy with Vets Medi Cover from the previous owner of my Bernese, who was a rescue with pre-existing conditions. I was insured with them from 2022 to today 23rd November 2024 (the point where I had enough with VetsMediCover and Covea) - I have raised a case with the Ombudsman about the practices at these companies. I received this email to confirm the exclusions on my dogs policy in early 2023:Dear Mr Carr,Thank you for sending us Ellie’s clinical history for review by the Insurer.Please see below their response;Permanently Excluded• Umbilical hernia• Anxiety• Scavenging• Gastro-Intestinal Foreign Body/Toxins/PoisoningTemporarily Excluded (requires 24 months clear from the last treatment date and/or from when last observed by owner/vet)• Hormonal Issues/Seasonal/hypoestrogenism/alopecia• Abdominal Pain/Discomfort/BloatMy Bernese, after this email, started occasionally losing control in the house.After a lot of back and forth with the vets, a blood test showed Ellie was vitamin B12 deficient. She was immediately given tablets and the loss of control and diarrhoea stopped, as well as improving her health more generally.I raised a claim form to Vets Medi Cover and that’s when the nightmare started. I got rude, copy and pasted responses asking about my dogs behaviour without any mention of why this was being asked for. They then used the fact I had told my vet my previous Bernese was “Grain Free” so I keep my current one mainly as “you know your dog has a pre-existing condition” - even though no allergy test has been completed at any vet.I raised my first complaint end of July and so far 4 people from VetsMediCover and Covea have dealt with the complaint, in my opinion, badly. A lady even called me to apologise and offer compensation, which was never paid.VetsMediCover are a front of Covea and I would strongly recommend anyone with a dog with pre-existing conditions insuring with them to check reviews of Covea also.The admin team are lovely and have always been helpful on renewal/taking money, but beyond the admin team, that is where the he helpfulness ends.Insuring with this company has caused me immense financial hardship paying for the £1200 a year policy as well as credit card bills for looking after my dog.Being insured by a policy underwritten by Covea is like renting a house from a dodgy landlord. I’ve had cars (hunks of metal) treated better than my dog here. (Ie claims paid next day)

Dan · 23 November 2024

★★★★★ 5/5

Trustpilot

Lucy was clear and concise and…

Lucy was clear and concise and reassuring Explained things really well. Very impressed.

MS · 24 August 2026

★★★★★ 1/5

Google

As a customer of Covea Insurance, I am extremely disappointed. Their customer service is consistently poor, and response times are unacceptably slow. The services provided fall far short of what their advertising promises, creating misleading expectations. Additionally, payments to clients often do not match the rates officially stated. This lack of transparency and efficiency is unacceptable for any insurance provider. Immediate improvement in service quality, accountability, and payment practices is urgently needed. Overall, after 23 years of membership with Covea Insurance and my first claim experience, I was not satisfied at all.

Hamid · 10 April 2026

★★★★★ 5/5

Trustpilot

Neelam was very sympathetic and…

Neelam was very sympathetic and supportive.

Dr · 28 September 2026

★★★★★ 5/5

Trustpilot

From start to finish

From start to finish, Heather was most helpful and calmed an anxious situation by the way she handled all necessary work associated with my claim.

Ackroyd · 20 May 2026

★★★★★ 1/5

Trustpilot

Stay Away - Company employs liars!

Been with this company for several years. Premiums went up and up but that’s to be expected. Made a claim as we had water coming through ceiling under the bathroom. After plumber investigated it seemed that water was escaping from seal around bath, however he could not ascertain where. He wrote a report stating that whilst this was the probable cause the homeowners would not have been aware of it unless they removed the bath panel. Your customer service rep, who had as much empathy as a rock, stated that not only should we have known she could see the breaks in the seal in the bath and also damage to grouting. None of these things were visible. I assume she believes herself to be a plumber does she?I’ve since cancelled my policy and gone with someone else saving £20 a month.And before you say, Alexandra, I did log a complaint and the above is what happened. I have not had the final response letter which I was promised and therefore cannot take this to the ombudsman.PS- Sack the above representative and recommend she gets a job as a politician. She had no empathy and is a liar!

Joseph · 6 October 2024

★★★★★ 5/5

Trustpilot

Eve at Covea

Eve was very helpful and had to repeat a few things for me as my hearing isn't great. She was very patient.

Audrey · 1 June 2026

★★★★★ 5/5

Google

1st class service none better staff wise super friendly, helpful and vast amounts of knowledge couldn't be more professional or helpful 1st time I've had to claim and they made it so personal and tailored to my claim well done you. From start to finish handled with so much attention and keeper informed all the way there evaulators were great told me exactly what I needed to do explaining everything from beginning to conclusion couldn't be more helpful or professional. Thank you you made a bad situation bearable and personally help alot more than I expected. So straight forward and personal touch really helped

Laird · 16 March 2026

★★★★★ 1/5

Google

Bad underwriters. So bad I actually cancelled my insurance and went with someone else. (I never claimed) Yet as they do they recorded it regardless. They marked me as being at fault on the CUE system never informed me and caused my policy to increase by £200pa that’s 50 yes 50% for a bump that wasn’t my fault (I even submitted video). I wish I’d never called them. This lot wanted to get out of helping me as soon as I rang them. Not just for claiming a payment but even the process to try to get one. After my small accident first in 16 years! And (micro) they said it would take up to six months because it happened abroad queried an sp30 from three years ago. Then tried it on saying my air bnb should have been declared as a homestead which is bizarre. And after that they didn’t even call me back for three weeks. I got a quote in the end to fix the car myself. A mere £600. Compared to the £450 excess why would I then claim?. I now have to pay lots more for insurance my car. It is tagged which will probably effect its value. And yet I effectively didn’t claim one penny from them. All this from making one small phone call. Utter rubbish. I am so angry I think I will have to complain to the financial ombudsman because this is so unfair. My risk score has not increased so why behave like this. What’s the point of having insurance if you’re going to be targeted. It’s a massive money tree. I’d be ashamed to work in insurance. My advice is avoid them. Here’s a video of my accident of proof of how someone else’s actions increase your risk score through no fault of your own. Ridiculous.

Aegis · 16 March 2026

★★★★★ 1/5

Google

Absolutely terrible Insurance Company who definitely do not care about their customers. Asking me to pay my excess amount for a no fault accident before repairs can take place at the garage. The customer service rep then refused to chase up the third party to get the agreement that all my repairs will be paid for by them as it was not my fault! What a shambles of a company! Do NOT insure your car with these cowboys......

Susie · 26 March 2026

★★★★★ 5/5

Trustpilot

5 stars for this company

Never making a claim before with any company. I really didn’t know what to expect my experience with this Company was excellent. Especially the way my handler was. From the moment I rang I felt I was speaking to someone that cared about my problem. Polite efficient just the type of person you need to speak to. When you have storm damage and you’re upset.

Lynda · 24 February 2026

★★★★★ 5/5

Google

I first rang Covea re a flood at my home at the beginning of December 2025. I first spoke to a young lady named Milly several times and also another young lady named Lila. I really must say that the attention, professionalism and time given to me was exceptional. If l rang with a query or problem it was dealt with immediately. In my opinion both of these staff members of Covea are an asset to the company.

Beverley · 16 March 2026