Covea Insurance services Limited Halifax reviews

★★★★★ 5/5

Trustpilot

Overall Excellent Experience

This was the first time we have had to make a claim, it was dealt with quickly and instructions on how to proceed were clear. Once the repairs were completed and invoice and photographs submitted a settlement figure was agreed and final settlement was made swiftly Overall excellent service

Martin · 21 September 2026

★★★★★ 1/5

Trustpilot

I submitted a claim on 20/04/2026 after…

I submitted a claim on 20/04/2026 after my car suffered rodent damage to its wiring. From the beginning, I experienced very poor communication and was left for several days without any updates. Since then, I have had to chase the claim repeatedly and have made more than 15 phone calls between 20/04/2026 and today, yet I still do not understand how my claim is being handled.

Customer · 28 May 2026

★★★★★ 5/5

Trustpilot

The Operator Tyler was Lovely when I…

The Operator Tyler was Lovely when I explained I am disabled he took his time to Explain and put me at ease, This is My first Ever Claim so i didn't Understand what I was covered for and he went into great detail so I understood Thank you for Caring ,I feel confidant and that he took the Time to explain

Karen · 24 February 2026

★★★★★ 5/5

Google

Taff Khan was corteus, polite, friendly and helpful in dealing with my accident. Many thanks.

Eddie · 12 June 2026

★★★★★ 5/5

Trustpilot

So far, so good …

Millie was really helpful in completing the first part of the claim and explained everything clearly.

Naomi · 1 June 2026

★★★★★ 5/5

Trustpilot

What a very pleasant young man that…

What a very pleasant young man that dealt with my claim. He was so patient,clearly explained the process,outlining the options and then summarised what I needed to do in order to move forward.l was extremely impressed. I would certainly recommend your company .The gentleman name Taff Khan.

Anne · 23 September 2026

★★★★★ 1/5

Google

Had home and contents cover. Following a burglary on Christmas Eve they set about cancelling and voiding our cover and denied our claim making us feel like criminals. They made inflated valuations and ignored loss adjuster reports and left us with broken doors and the loss of our property. It took 14months through the ombudsman to overturn their ridiculous decision. Do not use these people and if they refuse your case, fight them

Jon · 16 March 2026

★★★★★ 2/5

Google

Ive been with Covea through Dead Happy for 7 years on my life insurance policy until D.H went into administration. They were great and everything was smooth, it’s a shame they shut down. But 3 months into taking over from Dead Happy and all of a sudden i get a letter in the mail that my policy has been cancelled because i did not pay. Well i dont usually pay theres a direct debit and they failed to collect it on month 4. So how is that my fault? And why do Covea only know to communicate with letters in the mail have they not heard of phones and email? I have tried many times to reach out and change my benficiary and they said they dont do that. It just goes to next of kin. Although with Dead Happy I had a beneficiary and also additional things such as a small payout to person x and another to person y etc. But since I have no ability now to see anything about my policy online, and customer support was a nightmare, maybe it’s for the best that they cancelled this policy themselves, and that way ill continue with the other company im working with, who is doing it properly. Covea seem to be stuck in the 70’s. They said i should request the policy be sent in the mail to see what it entails. Even the transition from Dead Happy to Covea was explained greatly by D.H but Covea was quite mysterious and shady about everything. After reading recent reviews, maybe I should thank them for this decision.

Nassib · 16 January 2026

★★★★★ 5/5

Trustpilot

Professional and problem sorted so quickly!!

My car was hit by a lady whose car insurance is with Covea. I contacted them yesterday in response to a voicemail from them. I cannot praise the call handlers enough. Everything was explained clearly and also clarified by email. An engineer visited yesterday afternoon to value my car. His report was passed on to Covea today. I have reach a very satisfactory settlement with the company! Wow! Why can’t other businesses be as professional, efficient and kind as Covea..? my thanks to everyone I have been in contact with!

Pw · 29 May 2024

★★★★★ 1/5

Google

It's been over a week now since i first logged my claim for car insurance. Dealing with Covea is a nightmare. No one is getting back to me as to the next step. Every time I call I am kept waiting on the line for hours. In the mean time my car is stood on the driveway damaged and unusable. The insurance was through AA who i have been happy with before but not this time.

Khim · 16 February 2026

★★★★★ 1/5

Trustpilot

A message to everyone

A message to everyone who has had the misfortune of having to make a claim on insurance to Covéa, whether its home, motor, commercial or pet insurance, please do not email their Customer Relations instead please make a complaint against Covéa Insurance to the Financial Conduct Authority (FCA).You can also make a complaint to Vicki Heslop at Covéa Insurance Vicki is listed on the FCA’s register who you should make your complaint to in relation to Covéa Insurance.The FCA are very helpful and the more complaints they receive against Covéa action will be taken.The way Covéa deals with claims and the way they treat consumers like criminals is not acceptable at all. Covéa are more like criminals by the way they are happy to take your money yet don’t provide the service you’re paying for or payout for claims, just full of lies and excuses.I don’t know who they think they are but we need to take the stand and put a stop to this once and for all, as consumers we have rights and Covéa can’t be allowed to get away with it any longer.You can also take your complaint to the Financial Ombudsman Service for investigation.I hope this review helps. Please do not take out insurance with Covéa, also check who the underwriters are before taking out insurance through a broker for instance as RAC uses Covéa Insurance for their insurance claims.

Michelle · 19 May 2024

★★★★★ 5/5

Google

Spoke with an extremely pleasant and professional gentleman called Jack. Whilst recalling what had happened, and being quite tearful, Jack immediately calmed me down saying “we can fix the car and you’re ok” in such a demeanour that I felt at ease with Jack and discussing what had happened. If you’re unfortunate enough to have to claim, you would be very fortunate if Jack was on the other end of the phone. Thank you Jack you are a credit to your company Jacquie Crilly

Jacquie · 16 April 2024

★★★★★ 1/5

Trustpilot

I reported a car park damage about a…

I reported a car park damage about a week ago and they have still not approved the claim on the basis of “usage issue on the driver “. I am the policy holder , named driver and driver reporting the accident, with a clean driving record. My wife is the other named driver on the policy, and named as the main user. I have never encountered such pathetic service from a motor insurance company and will never use them again, This policy was purchased via AA insurance,

Mohan · 22 December 2025

★★★★★ 5/5

Trustpilot

Great Service Throughout

From start to finish, the whole process was flawless with clear information given by Taff. Its the first experience of a call of similar nature that I haven't had to ask many additional question. All bases were covered on the call.

Michael · 6 October 2026

★★★★★ 1/5

Trustpilot

Worst company AVOID

Worst insurance company ever, if I could give 0 stars I would, they don’t even deserve a single star. Spent 4.5 hours on the phone with them and was passed to SEVEN!! Different people, and each person kept telling me the same thing “isn’t not us you wanna speak to it’s the next person, I’ll transfer you…” then the same thing again. No communication skills at all, and for - couple of scratches on the paint work and they want to write the whole car off based on PHOTOS only!!! They haven’t even got a quote or anything off a Merchanic, we have also had to chase them, they haven’t bothered ringing us with any sort of update. The staff have no customer service skills and you can tell by the way they speak on the phone that they just aren’t bothered! I have never felt so dismissed in my life by a company. I would avoid these at all cost!!

Steph · 19 December 2025

★★★★★ 5/5

Trustpilot

Alexandra was very polite and helpful…

Alexandra was very polite and helpful having not had a claim before was unsure of the procedure but Alexandra was very professional and made the whole thing very easy and stress free

Keith · 17 December 2025

★★★★★ 5/5

Trustpilot

Will was extremely…

Will was extremely helpful,courteous,knowledgeable and professional throughout the discussion regarding my claim.

Farzana · 28 May 2026

★★★★★ 4/5

Trustpilot

Assistance from Tyler.

Tyler was professional, courteous, attentive and knowledgeable. Issue dealt with in a prompt manner. As this issue is ongoing and not fully resolved I can't comment any further at this time.

Steve · 22 December 2025

★★★★★ 5/5

Trustpilot

My call was handled by Kate Freeman

My call was handled by Kate Freeman, who was very polite and professional at all times. Kept me fully informed through the call, what she was doing etc. Dealt with my call better than expected and I believe she went above and beyond for me.

Simon · 1 September 2026

★★★★★ 1/5

Google

AVOID AVOID AVOID! I will open a champaign when AI will replace you all, and it will! You are worse than automated systems! Even though they are people working there, i beleive robots will do way better and have more understanding! I had been with this conpany for few years now but every time i had an issue or to upgrade or modify something on my policy they are a pain to work with! Also for claims , good luck to be covered, like somebody was saying, why is the point to even pay insurance as when you need them they vanish? They like to make money but when it comes to support you, bye bye. This company is run only with 1 sole purpose and that is to make more and more money and provide less and lesss cover. They will fiind a way to avoid to pay your claim. Make sure you discose everything , but my advice... fiind a better insurance company! They deserve to go bust if they do not improve their customer relations. I would not go with them even if it will be free!

Tudo · 12 August 2026

★★★★★ 5/5

Trustpilot

Abdur was very helpful

Abdur was very helpful, we got cut off a few times but he called back and got all our information from us. He was very patient, polite and showed empathy.

Lynn · 20 December 2025

★★★★★ 1/5

Google

Anyone that has dealt with this company check to see when they have settled your finance if they deducted money for scrap cost! Pocketing the scrap cost, trying to SCAM customers for a profit. The absolute worst Company to deal with. Each person comes back with a different answer. They continuously lie and screw you over and the next person apologises on behalf of the last. Daylight Robbery is all they do. Absolute Joke, they should all be held accountable for what they cause people to go through…

Randall · 17 February 2024

★★★★★ 5/5

Trustpilot

The Taff Khanrepresentative I spoke with was…

The representative I spoke with was really mindful of the stressful situation I was explaining. He was very courteous and patient and his knowledge of the product and circumstances was excellent. I can only thank him sincerely for resolving a complex situation.

Mr · 15 September 2026

★★★★★ 5/5

Trustpilot

Reece & Riz have been excellent!

Reece & Riz have been excellent!! I am the innocent party in a claim. They have been so helpful in getting my car repair sorted and a hire car organised. It's been stressful having damage to my car that was not my fault. As they are insurers for the driver I am claiming against I thought it would be really difficult to get anything done but they have proved that Covea are a great insurance company that are proactive and helpful. Such a nice change!!My car is due for renewal next month so I will definitely be getting a quote from them as I have been so pleased with how they have handled this case.Thank you Reece, Riz & Covea!

ELA · 14 February 2024