Covea Insurance services Limited Halifax reviews

★★★★★ 5/5

Trustpilot

Reece & Riz have been excellent!

Reece & Riz have been excellent!! I am the innocent party in a claim. They have been so helpful in getting my car repair sorted and a hire car organised. It's been stressful having damage to my car that was not my fault. As they are insurers for the driver I am claiming against I thought it would be really difficult to get anything done but they have proved that Covea are a great insurance company that are proactive and helpful. Such a nice change!!My car is due for renewal next month so I will definitely be getting a quote from them as I have been so pleased with how they have handled this case.Thank you Reece, Riz & Covea!

ELA · 14 February 2024

★★★★★ 5/5

Trustpilot

The Taff Khanrepresentative I spoke with was…

The representative I spoke with was really mindful of the stressful situation I was explaining. He was very courteous and patient and his knowledge of the product and circumstances was excellent. I can only thank him sincerely for resolving a complex situation.

Mr · 15 September 2026

★★★★★ 1/5

Google

Made a claim after a collision with a deer. Was meant to have my car collected and get a courtesy car in return. They never showed on the agreed date. Followed this up to be told there were some issues and I would have to wait 10 working days.. for some reason. No contact. So I called. Was told my car would be a write off even though it had been sat on my drive for over 3 weeks. The service has been absolutely appalling. I haven’t had a car for so long now. What I pay for insurance for is beyond me. Disgusting service. Avoid this company

Benjamin · 26 November 2025

★★★★★ 1/5

Google

Very disappointed with this company. It took ages for them to say they would not pay out when my house got broken into as my top window was closed and not locked.i was not even claiming for much.they will say anything not to pay out.im so upset with all the stress due to the break in and then nothing was easy with the claim .I have been with the company for a long time but never again. Not worth all the stress they put you through.

Penny · 26 November 2025

★★★★★ 5/5

Google

Covea insurance was very good after a accident my wife had, they were very helpful when we phoned to raise a claim.The advisor on the phone was considerate and efficiently went through the process, explain everything clearly what would happen going forward.

Malcolm · 12 September 2026

★★★★★ 5/5

Trustpilot

Cian has been absolutely amazing

Cian has been absolutely amazing, he understood that I was so upset as my husband has cancer and we need to get to the hospital to see the oncologist, as this is our first appointment and to top it all, my husband has 2 different types of Cancer. Cian had gone above and beyond to get me a curtesy car for Monday as we live in the sticks and there is no transport.

Donna · 14 June 2024

★★★★★ 1/5

Trustpilot

Remove Your Money

May I suggest to any honest,decent individuals reading this that they remove their money from Covea after ascertaining from their insurance broker that it is Covea who are responsible. My experience has been that the Letting Agency thought an insurance company situated in Leeds.Yorkshire.covered the apartment block where I rented.( I would suggest a conflict of interests with the manner of that type of block coverage - but it is England.) However the responsibilty/insurance was not in Leeds;but Reading.After 2 calendar years the last I heard was that The Ombudsman was dealing with a matter which is probably covered by the Theft Act 1978 when Covea failed to pay me,after the apartment I rented was flooded and I was advised to seek alternative accommodation. This occurred just as the cost of greed was described as a cost of living crisis and England became the fraud capital of the world.There no police to deal with the plethora of dishonest individuals and companies and businesses who conduct themselves in this manner. Inspired by recent developments following a television programme I may pursue a private prosecution. I have missed birthdays,and funerals, and my mental health has been seriously affected by the grifters,shysters and con artists that abound while MP's,trading standards,Ombudsmen et al do nothing to assist innocent victims;or prevent recidivists like Covea.That's my lot,thus far.My good deed,my selfless act,my caring for others.Extricate yourselves from Covea Insurance- a surefire money loser.

Paul · 25 January 2024

★★★★★ 5/5

Trustpilot

Taff was very helpful

Taff was very helpful great communication throughout thanks again Taff

Dean · 22 May 2026

★★★★★ 5/5

Trustpilot

Genuinely helpful, friendly and professional staff!

From start to finish Sharon Hudson has made my experience so much better than I ever expected, although I missed out on a quite a chunk of the actual value of my lost item, this was due to other circumstances and not Covéa. They have been thorough and professional and Sharon was so very friendly and actually gave me some brilliant advice and tips when insuring valuable items properly. Thanks Sharon. 👍

Samantha · 28 June 2024

★★★★★ 5/5

Google

Ive dealt with covea for years through two different products which have now ended and always found them excellent. Claims were handled well and fairly quick turnaround. information requested was reasonable. Id use them again based on my experience

Fi · 12 June 2026

★★★★★ 1/5

Trustpilot

A friend of mine is going through hell…

A friend of mine is going through hell dealing with Covea on a subsidence case - it has taken 7 years. They are completely unresponsive, dragging their feet on everything, refusing to repair areas where they have caused issues - avoid like the plague.

Linda · 26 August 2026

★★★★★ 5/5

Trustpilot

An Insurance Claim well Handled

I was most impressed by the way the Covea Insurance staff handled my claim. The Covea staff when first contacted and thereafter were pleasant and efficient, and kept me fully informed at each stage. I was very satisfied with the standard of the repair by Steer Group and all their staff were pleasant and efficient, the hire car from Enterprise was satisfactory and all their staff were pleasant and efficient.

MR · 25 July 2024

★★★★★ 5/5

Trustpilot

Personal service

Taff explained the process in a polite, friendly and helpful manner. He took a personal interest in my car and what had happened making me feel valued and re-assured. He was courteous and polite at all times.

Mrs · 7 October 2026

★★★★★ 1/5

Trustpilot

SCAM? If you used 1Cick to handle your car…

If you used 1Cick to handle your car insurance, DO NOT. I was sent to their website which asked for my details, claimed to set up a « internet only 1Click account to handle my account » give no access details, and my password said no account set up.BUT they managed to deduct my premium. There is no way to contact them and it is a SCAMNOW LOGGED WITH MY BANK and VIsa TO RECOVER £600.

Neil · 26 March 2024

★★★★★ 5/5

Trustpilot

Taff was great

Taff was great, really helpful and knowledgeable. Many thanks

Julia · 20 May 2026

★★★★★ 5/5

Trustpilot

Very friendly and helpful

Very friendly and helpful, even rang me back after I'd given up waiting in the queue to speak to someone, as I had to out and was expecting to have to try again later that day.

Ros · 9 October 2026

★★★★★ 1/5

Trustpilot

covea insurance is basically a con company takes your money and does NOT pay claims!

UPDATE FOR COVEA YOU HAVE MY DETAILS DL140QF .....MS POUND WAS DEALING WITH THIS ..ALSO BIONIC INSURANCE BROKERS WITH BE INVOVED YOU HAD A CALL FROM REECE ON 20TH DECEMBERI WILL BE ISSUEING A MONEY CLAIM AGAINST YOUR COMPANY UNLESS YOU SETTLE YOUR LIABILITY !This covea is basically a con company My policy is commercial to cover the letting of a farm house Tennant burnt carpets and removed and burnt 4 door etc .Covea is claiming carpets and doors are NOT fixtures and fittings !!!!The tennants caused damage big time. The tennants were fully reference by a professional company and the lady vetting them is a member of FRICS ....Coaves policy is with me They are now asking for the references my agent did ...wich I am not privy too and data protectedThere is no condition as to referencing at time I took out policy !And if it was then its for covea insurance to vet tennants Further more there terms and conditions state any loss surveys must be done by professional surveyor in frics.Yet there "loss adjuster" name nyree Moore is unqualified and told me quote "my last job was at a call centre .Covea has now had a month to settle my claim . My losses are going up by £2.500] p.a ..lost rent ...Avoid this con company they have no intention to meeting their liabilities !

Anne · 21 December 2023

★★★★★ 1/5

Google

Terrible insurance company. I have had to fight them through the ombudsman for 2.5 years, after ombudsman agreed in my favour they have dragged their heels with claim . I had a representative who managed my claim that never got back to me, I was then recently moved to another representative who is equally as bad . Worst insurance company I have ever dealt with

Raj · 16 March 2026

★★★★★ 5/5

Trustpilot

Covea well done

Covea is not my insurer but I will certainly get a quote from them in December. I was involved in an accident with their insured and I found Patricia very efficient and in control. All worry out of my hands.

Rosie · 9 September 2026

★★★★★ 1/5

Trustpilot

Absolute Disgrace

Absolute Disgrace . I had a household Leak . Not my fault . I thought my Insurance was through British Gas a reputable compant so I thought . Turns out they are just a Broker . I have now been waiting for an underwriters Decision since September . I am a Disabled Person, I have Ostio Arthritis. Spondylosis , Bi lateral nerve inpingmemt cervical & Lumbar , I have 3 skin Auto immune diseases & thats judt to name a few . When I asked what I was supposed to do about the wet carpet whilst I waited 3 diffrent people advised me to get down & remove it myself . I have had to hire a de- humidifier . I cannot remove the carpet do I have had to put up with the Damp spores & the Smell . I cannot afford to replace the carpet myself so this is why I took out Insurance & paid my premium in full ! I divorced my Husband and after found out he had put £25k debt in my name I have struggled to pay it plus the £32K mortgage shortfall when the house was re- possessed because he was not paying his half . In jan when I took out my policy one of the Questions was do you have sny CCJS and I answered it honestly with a No . However I found out in June this year one had been lodged against Me for another Debt crom my ex . When I rang to make this claim they asked me do you have any ccjs so I answered honestly & explained . Now they are refusing to pay me and asking me to prove I am not the owner of the Debt !! I have no way of doing this and I feel like a common Criminal because I was honest with them . I asked British Gas for help but was fobbed off . It looks like I will have to replace my Items & be penalised . I am the victim of Financial & controlling abuse from my ex husband . I will not go into what he put me through & now after struggling to bring my son up & pay bedt Im plunged back into that Darkness because of my Honesty ! I wish I had lied ! Never ever ever again steer clear of these highway men & British Gas !!!, , , , -______, , , , , , , , , -my Reply Reply from Covéa Insurance plc2 minutes agoDear Louise, I am sorry to hear you are dissatisfied with how your claim has been dealt with. Please could you email your claim/policy details to so we can look at things for you. Kind regards, What is the Point of sending you anything to be told for the 100th time the underwriters have the claim and there is nothing you can do . I have even tried to talk to complaints to be told 8 weeks for a reply ! Its a disgrace I have had email after email after email and I am being made ill by it all ! I was honest and look where it got me . I have no history of Fraud . No criminal record & no recent claims . Is this man going to be allowed to control my life still . Everytime thus happens I am returned to the Abuse I was subjected to by this man for years & years . It has taken me a long time to regain myself and this has stripped my progress back months . So thank you ! ( hope you got the Sarcasm!) why would I risk any of that for a carpet especially when You will be claiming the money back from a 3rd party

Louise · 31 October 2023

★★★★★ 5/5

Trustpilot

This was my first claim in 50 years…

This was my first claim in 50 years driving The claim and repair was made as easy as possible by the insurance people. Had the car repaired and back to me all within 4 weeks.

Paul · 30 September 2026

★★★★★ 4/5

Trustpilot

Great Service

My car was hit by one of your clients which was their fault. They took care of absolutely everything with great communication very speedy responses, all correspondence was friendly and left me feeling at ease. My car went into the garage they arranged and all works carried out were perfect as well as receiving a very clean fresh car at the end, They collected my car from my workplace and they even dropped my car back off at the rental shop so I had no faff to collect and arrange lifts to and from. Everything was arranged perfectly. Thankyou for making this experience less difficult for me.

Ashleigh · 15 September 2023

★★★★★ 5/5

Trustpilot

Good Service

I was slightly stressed as someone had just run into my car. The person I was speaking to explained everything very clearly and went through it twice so I could understand the process.

Felicity · 2 October 2026

★★★★★ 5/5

Trustpilot

Saga very professional

Saga was very professional while friendly and patient with the procedure,answering queries in layman’s terms and making sure I understood what was happening.

Exning · 20 December 2025