Covea Insurance services Limited Halifax reviews

★★★★★ 1/5

Trustpilot

A £369 tv broke they dragged there feet…

A £369 tv broke they dragged there feet untill I gave up and had to buy a new one. Poor communication. They will not pay out. Avoid at all costs.

Alan · 26 August 2026

★★★★★ 5/5

Trustpilot

Great customer service

Very speedy response and fantastic customer service from Lucy. Couldn’t be more pleased with the help received at a very stressful time. Thank you

Glenn · 2 October 2026

★★★★★ 5/5

Google

First time making a claim in over 30yrs of driving. Saga representative, Beata was very calming and explained clearly the information required and what she would do next. I was passed to Ben (Covea) who was equally calm, assuring and helpful in explaining next steps. Today I went from not having a clue what to do next to knowing exactly what to do to get the repairs done on my car. Thank you both

Tina · 17 June 2023

★★★★★ 1/5

Trustpilot

I would give zero stars if I could.I've…

I would give zero stars if I could.I've always been a named driver on my husbands car insurance, have no claims or convictions etc. However he's no longer able to drive due to poor health so I asked for a quote in my name. His renewal premium was £371.28, they quoted me £693.27 - why, is it because I'm a woman, no-one can tell me. Another company provided a reasonable price and would transfer the No Claims Bonus to me if Covea would transfer it and confirm by letter - via the totally unhelpful broker, Autonet, they refused.At this time when everyone is stretched they've been worse than unhelpful.Here is an update on my review - they are worse than useless! I contacted Covea as requested by them and despite my policy being due for renewal on 8th December they advise they will take up to 8 weeks to respond to me, no wonder the premiums are so high if it takes that long to even answer when other insurance companies advise me that to provide what I need is a simple formality that could be done straight away.

Paul · 2 December 2022

★★★★★ 5/5

Trustpilot

Covea was a third parties insurance…

Covea was a third parties insurance company that unfortunately damaged my car . Since the first phone call to Covea I found them extremely helpful and courteous, and surprisingly not trying to shirk any response-ability for the accident . They treated me me as if I was one of there own customers. From the very first contact to the very last phone call with Covea insurance was a pleasure to deal with . I cannot express my gratitude and appreciation for making my traumatic incident of the accident was handled so professionally and smoothly.and a special thank you to Brandon for excellent customer service.Thank you Covea Kindest regards Andy

Andy · 27 October 2022

★★★★★ 1/5

Trustpilot

Absolute horrendous company to deal…

Absolute horrendous company to deal with. Car insurance through Lloyds Bank, my daughter had an accident where a lorry ram into side of her at roundabout. Lorry driver has fully accepted the blame, got a phonecall from his boss explaining their driver was at fault and they would sort everything out at their end. Lloyds we’re great but when it went to the underwriter (Covea) that’s when the issues started. Clueless is being kind to them. No record of accident so daughter went through everything again. Was told she had to pay excess and then IF driver accepted liability she would get it back, eh, NO, he already has, on more than one occasion to Lloyds. But we’re not Lloyds was their reply. We’ll Talk to Lloyds then & they’ll pass all details on. 2 weeks after accident. Car isn’t repaired and now she has letters from Covea demanding the excess to be paid. Under no circumstance will She be paying excess for a NON fault accident, currently seeking legal advice through Motor Legal Protection as to where she stands. Stay Well Clear of these Charlatans, even pay more for a more reputable company as it’ll save any hassle in the long run. I await the reply from their customer services (and I use that term loosely) asking for details to be sent to them so they can look into my bad review. Quite clearly when you don’t act upon the information you already have or could get from insurance company, I highly doubt any complaints will actually be upheld.

Craig · 24 October 2022

★★★★★ 5/5

Trustpilot

Contacted me within 24 hours of…

Contacted me within 24 hours of submitting the claim and referred to a garage for repairs within minutes of the call ending. Very professional and friendly. Would highly recommend

Customer · 22 August 2026

★★★★★ 5/5

Google

A great claims experience. I telephoned the claims department and Tyler asked me a few simple questions and that was that. No fuss just good service. My claim was settled the same day that I sent in an invoice for replacement. I would certainly recommend this company for anyone looking to insure their belongings

Keith · 16 February 2026

★★★★★ 2/5

Google

Was involved in a vehicle accident and Covea took responsibility for organising the repair. It was regular broken promises of call back for 10days before a garage booking date was confirmed. Covea use a claims group they broke promise after promise with excuses why I had not received a call back. Very frustrating. Not sure if any other insurance company is any better.

Alan · 26 November 2025

★★★★★ 2/5

Trustpilot

Generally very poor service

Generally very poor service - promises weren't kept and call backs never happened and needed to be chased repeatedly. Additionally I was promised an extra day of courtesy car whilst negotiating the value of my vehicle only to have the hire company demand it back as they weren't informed.I will say though that Jake Thompson was extremely helpful and actually resolved things rather than making promises and then not following through on them.All sorted in the end but not a company I'd want to deal with in the future.

Oliver · 1 September 2022

★★★★★ 5/5

Trustpilot

Quality Service

Exactly what you would expect from a professional and courteous company, they handled my claim with precision and were so helpful guiding us through the procedures.

Joe · 2 September 2026

★★★★★ 1/5

Trustpilot

Covea underwriters for SAGA who employ…

Covea underwriters for SAGA who employ Building Validation Solutions (BVS) to carry out works and assess damage and repairs carried out. Saga advised my mother in law (89) in November 2021 to get an electrician and plumber to ensure her home was safe after a flood as they couldn't provide these experts for 12 weeks minimum. There was absolutely no consideration for the fact she was vulnerable and that her son had died suddenly the week before which SAGA were informed of at the time. She did as advised by SAGA which in hindsight was not right but she was traumatised by the death of her son. She located a plumber and electrician as advised as concerned for her safety and paid out almost £6000 for works deemed essential by them at the time of flood. BVS have just recently despite numerous requests via case manager and complaints department advised Covea that £700 should be paid out - as £400 was paid by my mother in law for excess as per policy guidelines this equates to her receiving just £300!! BVS 3rd party have disputed costs my 89 year old mother in law has paid and want her to explain what work was carried out!! All invoices and clear explananatory information has been sent by post, emailed and scanned to BVS by tradesmen who carried out initial works as advised but they don't seem to comprehend it? They have been asked to deal directly with tradesmen to clarify and give rationale etc but declined and have continually delayed further progress with decorators etc. I have been waiting for a call back from BVS since April to explain why they don't speak directly to tradesmen as presumably they are qualified tradesmen too so can discuss issues of concern with relevant parties. I also wanted to know what they base their prices on and if works that cost £6000 can be carried out for £700 by their tradesmen I and everyone I know would love to know the contact details of these people asap. It is now 10 months since flood damage and my mother in law is potentially over £5000 in debt on the initial advice given by SAGA. There is still decorating (by yet another company) to be completed and dates given for completion at the moment is October!!! The whole process has been an absolute nightmare which I didn't expect to experience particularly when SAGA specify looking after the older generation who as we all know are the most vulnerable. I am in that age bracket and have made my family, colleagues and friends fully aware of the inadequate, appalling service my mother in law has endured from SAGA. The communication is well below accepted standard eg Case Manager not keeping us updated by email as requested as average of 45 minutes to get through to receptionist who according to Case Manager doesn't appear to forward messages? BVS continue to call my daughter who hasn't been involved in issues since January as she works in a hospital and understandably is not allowed her personal mobile whilst on duty. This fact was reiterated to SAGA COVEA and BVS on numerous occasions by myself and mother in law but nobody seemed to be able to update point of contact as she was still getting calls in June? This experience has been a huge learning curve for me since I took over matters on behalf of my mother in law in March - I would advise all to let SAGA take full responsibility for works needed and rehouse you if required whilst waiting for their workmen to complete repairs etc. Do not under any circumstances source your own workmen. In addition document every conversation with names, dates and times (as I have) so you have evidence (as I have) if you need to take your case to Ombudsman. I have realised over the last few months that the records of events and interpretation of conversations on file is very different every time you speak to an advisor and not openly shared amongst all parties involved eg I have had to rescan information as apparently not on record or received despite sending by recorded delivery which I had confirmation of delivery given by post office. I will be taking this matter further as its totally unacceptable but I hope this information helps others when considering home Insurance and don't just accept what is advertised - do your research, phone them, question them and get answers to different scenarios.

Jacinta · 15 August 2022

★★★★★ 5/5

Trustpilot

Covea insurance highly recommended

Covea insurance was straight forward.I was supported very well during my two claims-one own fault and one no fault when my car was written off.I was provided a swift courtesy car and the claim was settled within 1 week as I had all the proofs, witness.Mason, Oliver and the team were very helpful and provided further guidance in a timely manner.I strongly recommend Covea insurance.Thank you Covea.

Jerry · 26 September 2023

★★★★★ 5/5

Trustpilot

Professional assistance

TAFF was professional and courteous during the process. Explained the process clearly and assisted me in the process of making a claim

Berwyn · 21 September 2026

★★★★★ 1/5

Trustpilot

Very disappointed with service

We are currently having a very difficult time with Covéa. After a collision with a deer, it took about 5 days for covea to decide whether the car was in fact written off or repairable, meaning we weren't entitled to a hire car but couldnt go ahead and replace. We live in a very rural area so being without transport is very difficult. After the eventual write off and collection, we are still waiting for our money, nearly two weeks later. There is no communication from them, we keep phoning. We were assured the money would be paid over the weekend but here we are again. Monday and no settlement. Awaiting yet another phone call. It's very disappointing.

Sarah · 11 July 2022

★★★★★ 5/5

Google

Excellent service. All staff throughout the process were efficient knowledgeable patient and clearly understood. Answered all queries and questions and dealt with us kindly and sympathetically. ( Involved in car accident our fault) Had clean driving licence for 40 yrs understandable we were in shock. Thankyou

Ann · 26 March 2026

★★★★★ 5/5

Trustpilot

The young lady to whom I spoke to today…

The young lady to whom I spoke to today 24/08/26, was so polite, respectful and friendly, also very aware of what process needed to followed.

Graham · 24 August 2026

★★★★★ 5/5

Trustpilot

Amazing Service

I called today to get some advice on my car after having an accident with a driver who is insured by this company. Riz was so so helpful, really explained things in detail and gave me a full understanding on which services are best and the pros and cons of each one. If you ever have to speak to this company ask for Riz! :)

Leah · 27 September 2023

★★★★★ 1/5

Google

Would highly recommend NOT using this insurance company. Myself and my husband (William Bowling) have taken out insurance with this company and listed our engagement ring separately on there. We have unfortunately lost this and are absolutely devastated. The insurance company directed us to their recommended jewellers which valued the ring at £3023. We were originally told that what the valuation price was will be the same if we wanted to go back to the original jeweller we got our ring from. We had decided this is what we would like to do. However, the insurance company have now gave us the valuation of £2000 as apparently they have discount with the recommended jeweller? and therefore if we did not use them we would only get £2000 which isn’t the value of the ring… but if we went with their recommended we would get the £3023? make this make sense! absolutely appauling customer service. When explaining the sentimental reason as to why we want to go to the original jeweller the lady on the phone gave attitude saying “but why won’t you use our jeweller?!” because we don’t want to!! and not now especially after this awful interaction. I will never be using this company again and this should be a lesson to everyone - please please please check who you are insuring valuable items with if you want to get the full cost of the loss. Please go independently to specialists!!

Ciara · 16 April 2025

★★★★★ 1/5

Google

My mother is vulnerable and had a burst pipe. Covea couldn’t be a worse company to deal with. Constant issues. They were not supposed to be contacting my mother due to her vulnerabilities however kept doing so. This resulted in my mum having to increase her medication due to stress. Didnt pay money in a timely manner. Never called back. Agreed a compensation claim for the issues we had and now they will not even pay that. Don’t not deal with. They will not help when you need there help the most.

James · 16 April 2025

★★★★★ 1/5

Google

I’m sure 1 star is too high for these! I’ve never dealt with such rude, arrogant and misogynistic men in all my life! They talk over you, belittle you, laugh at you and don’t listen! Refuse to pay out for theft of a car, it takes a complaint to get them to pay out. And then refuse to collect the car and claim they didn’t know the car had been released… They say police and holding companies aren’t telling you the truth, even though they’re the only ones stating they wasn’t aware even though I’d informed them myself! AVOID this company at all costs!

Carina · 16 April 2025

★★★★★ 1/5

Google

1 star is too much !!!!AVOID AVOID AVOID !! LOOK AT ALL.RECENT REVIEWS !! And check out trust pilot , These will not cover you when need be !!!Please use one of the other insurance companies, The bottom line is these do not cover you when you need them , I'm currently in the process of going through the ombudsman and PRA . I worked myself for many years in the insurance industry , please do yourself a favour and avoid,.20 years covered for nothing !!!!! Update Disabled and family are left seriously ill as a direct result to of this company !!!!Please use one of the other insurance companies, The bottom line is these do not cover you when you need them , I'm currently in the process of going through the ombudsman and PRA . I worked myself for many years in the insurance industry , please do yourself a favour and avoid !!!!! Update , the company proceeded to drag the process out , disabling me from being able to do my physio or nurses home appointments, my son is still getting medical treatment due to their neglegence. They said they were looking into everything, In this time I received no phone calls or messages ,again no one attended despite my requests , any of my queries were not responded too , I then asked for the complaint procedure against a staff member and again ignored . I'm now going through the channels named above and looking into court action . Definitely do not trust this company!!!! I was loyal for nearly 2 decades !!! They will always try delay tactics , and loop holes to get out of paying , AVOID ....CON ARTISTS IN SUITS !!! ....update *My Custom relations person never phoned me , never messaged me , never replied to any of my queries and when asked for a staff complaint procedure /form 3 times I was ignored . H024121786

Daniel · 16 April 2025

★★★★★ 1/5

Trustpilot

It started rather well, quickly went downhill.

It started rather well, as the hotlines are very responsive and the claims teams were friendly and helpful. I had a leak in my water pipes and as soon as we realized it, we called a plumber and Covea. Covea discussed on speaker phone with the plumbers and we all agreed to proceed with Trace and Access work, as this is included in the cover. 5 days in, after about GBP 10,000 of work done, our house a real war site, this was finally fixed. We kept calling the insurer every day to keep them posted and asking them for advice, and sending photos and invoices, all well received and acknowledged by Covea.And then a very sharp, sudden email to decline cover. Reason is: we fixed the leak before it damaged the house (as Covea guided us to do). However, the policy is only triggered if there is damage. As we contained the leak before it damaged and destroyed the building, Covea thanks us by NOT compensating us for avoiding THEM a massive loss. Extremely disappointing given the initial good impressions, which were very misleading and cunning. They basically used us.My advice: do not trust their claims teams. Wait for damage to be apparent and heavy before fixing things. Do not fix things otherwise they won't indemnify you.

Raphael · 14 April 2022

★★★★★ 5/5

Trustpilot

Exemplary Customer Service

Following a no fault accident, the other driver's insurance company, Covea, contacted me to offer to handle the claim in order to make things as simple for me as possible. The person who spoke to me, Riz, could not have been more polite and helpful. Everything has been sorted out within a couple of days. Of course, things may change by the time I eventually collect my repaired car but, so far, Riz's and Covea's service has been exemplary.

Peter · 24 May 2022