Trusted Agent profile · Halifax
★★★★★
2,600 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,600 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst class service and understanding
First class service and understanding, all questions answered thoroughly, Aiden very patient offering good customer service,
Good Afternoon John, thank you for your review - I'm really glad to hear Aiden could answer all the questions you had. Best Wishes, Giorgia
5/5
TrustpilotPrompt help just when you need it.
I received very prompt and helpful service from Aroon Jackson and other members of the claims team.
Good Morning Malcolm, thank you very much for the review. I'm glad to hear that Aroon was able to help you out with your claim. Best Wishes, Giorgia.
5/5
TrustpilotVery good
Very good, clearly explained everything, answered all my questions,Friendly
Hi David, I'm pleased to hear you are happy with our service! Many thanks, Melissa
5/5
TrustpilotGreat customer service
Call handler was very professional, provided accurate information when requested. Top notch
Thank you for your review Kevin, we really appreciate it. I'm glad you're happy with the service you received. Best Wishes, Giorgia
5/5
TrustpilotTeenagers smashed windscreen with…
Teenagers smashed windscreen with bricks.
Hi Wayne, I am sorry to hear that you have been a victim of vandalism. Please can you email Customer.Relations@coveainsurance.co.uk with your full name, first line of address and post code and we can look into a claim further for you. Kind regards Will
1/5
TrustpilotDo not use
Do not use - You will never get hold of them and they will never get back to you.
Hello Tom,I'm sorry that you've been having problems getting hold of us, I understand that's frustrating. Please could you drop me an email with your policy/claim details so I can speak directly to the team and ask them to get in touch ASAP?Kind RegardsKirsty (social@coveainsurance.co.uk)
5/5
TrustpilotGood. Service.
I. Called. For. Information. About. Completing. Payment. For. Repairs
Hi Nick, thank you for your review! I'm pleased you were happy with our service. Many thanks, Melissa
5/5
TrustpilotQuick and expert advice and really…
Quick and expert advice and really helped with my claim. Excellent service
Hi Jon, thank you for your review. I'm really glad to hear you're happy with the service you received. Best Wishes, Giorgia
1/5
TrustpilotThe worst insurance company ever
The worst insurance company ever! I am actually thinking to take them to the court! Avoid this company!!!
Hi Aliona, sorry to hear that you are not happy with us. We'd like to look into what's happened so please can you send your details through to social@coveainsurance.co.uk. Thanks, Rachel
5/5
TrustpilotI needed to make claim from a car…
I needed to make claim from a car accident. I was delt with proptly with no faffing sbout
Hi DavidThank you very much for taking the time to leave your feedback, we really appreciate it! Would you be able to send your details to social@coveainsurance.co.uk and we will pass the feedback on to the team who handled your claim?Many thanks,Stephanie
5/5
TrustpilotI’m pleased with all aspects of the…accident claim
I’m pleased with all aspects of the handling of my claim.
Hello Davinder, this is lovely to hear. Thank you for taking the time to leave us your feedback. Best Wishes, Giorgia
5/5
TrustpilotHad to wait a long time however service…
Had to wait a long time however service levels and advice very good
Hi there, I'm sorry you had an initial wait but I'm really glad you're happy with the service you received. Thank you for taking the time to leave a review! Best wishes, Stephanie
5/5
TrustpilotI found Georgia to be very helpful and…
I found Georgia to be very helpful and pleasant to deal with.
Hi Alan, thank you for writing this and thank you for sharing your pleasant experience with us. Take care, Chennelle
5/5
TrustpilotVery friendly and efficient service
Very friendly and efficient service Would certainly use Covea again againThank you
Hi Peta, I'm glad to see you'd use us again , thank you for leaving us a review! Many thanks, Stephanie
5/5
TrustpilotVery helpful
Very helpful. Explained everything and told me what would happen next. Excellent service.
Hi John, I'm glad to hear you're happy with the service you received. Thanks for leaving us a review! Kind Regards, Giorgia
1/5
GoogleCan't open information
Hi Dave, Sorry to hear you are experiencing difficulties. For your privacy if you would like to email customer.relations@coveainsurance, including your address, postcode, policy number and your preferred contact method we can arrange for one of the team to contact you. Thanks Tracey
5/5
GoogleMy experience of Covea Insurance has been that they are professional and responsive. I talked to Bethany Lynch and I should like to say how helpful and easy to communicate with she was. Than you
5/5
TrustpilotMrs farah
They responded quickly and very friendly and assurance
Hi Mrs Farah. Thank you for your review, it's great to hear that you are happy with our service! Many thanks, Diane
5/5
TrustpilotMy call was taken by George Jackson
My call was taken by George Jackson , he was very helpful, polite and efficient..
Hi Dianne, thank you for you lovely words about George - I'll be sure to let him know of your review. Many thanks, Giorgia.
5/5
TrustpilotHad to make a claim
Had to make a claim, very friendly efficient service
Hello, thank you for taking the time to leave us a review. Its great to hear the service you have received so far has been positive. Many thanks, Diane
5/5
TrustpilotThe guy was very helpful absolute…
The guy was very helpful absolute legend of a man
Hi Darren, great to hear our handler was so helpful!! 😊 Many Thanks, Declan
5/5
TrustpilotThe staff member that is dealing with…
The staff member that is dealing with my case is very helpful and explained everything clearly
Hi Samantha, thanks for taking the time to leave us a review. I'm glad to hear that you're happy with the way your case is being dealt with. Best Wishes, Giorgia.
3/5
TrustpilotVery nice and helpful
Very nice and helpful, helped me calm down.
Hi Roz, I'm pleased to hear we helped with the situation, thank you for taking the time to review. Many thanks, Melissa
5/5
TrustpilotThe lady was so lovely i felt at ease…
The lady was so lovely i felt at ease with her
It's wonderful to hear you felt at ease whilst speaking to one of our team members. Thank you for taking the time to leave us a review Callum we really appreciate it. Many thanks, Giorgia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
