Trusted Agent profile · Halifax
★★★★★
2,600 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,600 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotVery Professional and Courteous
The Gentleman on the phone was very courteous and professional and made feel reassured.
Hi Sam, we're glad to hear that - thank you for sharing this with us and taking the time to review. Take care, Chennelle
5/5
TrustpilotThe insurance people are very helpful…
The insurance people are very helpful and understanding. Thank you very much. Lilia
Hi Lilia, thank you so much for taking the time to write this review and share your 5 star experience with us! Take care and stay safe, Chennelle
5/5
TrustpilotReally friendly and efficient
Really friendly and efficient. I felt in good hands, thank you
Hi there Fiona, thank you so much for your kind words about the service you received, and for taking the time to leave a review for us! Many thanks, Emily
5/5
TrustpilotThe girl was very helpful and checked…
The girl was very helpful and checked with her supervisor. Great service. Thank you
Hi Marc, thanks for taking the time to leave a review. I'm really glad you were happy with the service you received. Thanks, Stephanie
5/5
TrustpilotPolite and efficient
Polite and efficient - she was a pleasant person to deal with.
Hi Gillian, thank you for taking the time out to highlight your experience! I have passed your comments on to the relevant team. Many thanks Koelby
5/5
TrustpilotVery friendly and helpful person to…
Very friendly and helpful person to talk to and making things clear and understandable.
Good afternoon, thank you for your feedback. I'm glad you're happy with the experience you had with us. Thanks, Giorgia
3/5
TrustpilotA mixed bag...
A mixed bag...Some Customer support personnel are great, others I wouldn't buy a second hand car from!
Hi Andy, thank you for taking the time to leave a review, I'll make sure your comments are fed back to the team. Kind Regards, Giorgia
5/5
TrustpilotCan not fault!
Very helpful and provided me with all the information needed. Can not fault the customer service I received.
Hello Charis, thanks for taking the time to give us your feedback and for such lovely words. Many thanks, Giorgia.
5/5
TrustpilotGreat advice received from Riz
Great advice received from Riz. It was good to get straight forward guidance through the complex options available.
Hi Mark, thank you for your feedback. We'll be sure to let Riz know of your kind words. Best Wishes, Giorgia.
5/5
TrustpilotVery well handled was calm and…
Very well handled was calm and explained everything making sure I understood as she went.
Hi Suzy, thanks for leaving us a review about the service you received. I'm glad our call handler was able to explain everything to you clearly throughout your call. Kind Regards, Giorgia
1/5
GoogleHad to chase for a response and clearly looking for any excuse not to pay
Hi Lyndsey, I'm sorry you're unhappy in your dealings with us. Please can you email your full details, including policy/claim reference number, to social@coveainsurance.co.uk so I can look into this for you. Many thanks, Giorgia
5/5
TrustpilotHi well dine
Hi Rebekah very helpful, very friendly and explain me very well
Hi there Mr Patel, thank you for taking the time to provide feedback. Many thanks, Emily
5/5
TrustpilotVery helpful and done everything he…
Very helpful and done everything he said he would 🙏😃
Hi Russell, we're glad to hear you were happy with the service provided! Many Thanks, Janet
5/5
TrustpilotVery helpful professional and friendly…
Very helpful professional and friendly service everything was very well explained
Hi Howard, thank you for taking the time to provide feedback. Many Thanks, Koelby
5/5
TrustpilotVery professional and helpful team
Very professional and helpful team. Much appreciated under difficult circumstances
Hi Claire, we're glad to hear you were happy with the service provided! Many Thanks, Janet
5/5
TrustpilotGreat service all round
Great service all round, friendly and very helpful especially the staff member that handled with my call.
Hi Hannah, thank you for taking the time to leave us a review about the service you received. Best Wishes, Giorgia.
5/5
TrustpilotGood customer service
Good customer service. I was dealt with promptly and efficiently
Hi Peter, we're glad to hear you were happy with the prompt and efficient service provided! Many Thanks, Melissa
5/5
TrustpilotVery efficient and attentive
Very efficient and attentive, process explained well
Hi Andy, thank you for your feedback. I am glad to hear that we were able to assist you. Kind regards Will
5/5
TrustpilotVery helpful and explained everything…
Very helpful and explained everything so I could understand the process of my claim.
Hello Grant, thank you for leaving your feedback on the service you received. Kind Regards, Giorgia
4/5
TrustpilotSomeone crashed in to me and they…
Someone crashed in to me and they sorted out the hire car and repair within 5 hours
Hi Stephen, thank you for leaving us a review - I'm glad to hear everything was sorted out promptly. Kind Regards, Giorgia.
1/5
GoogleWorse company to deal with paid me out less took hire car of me befor I had a car to replace mine smashed in by company's driver car parked on curb still waiting for last payment
5/5
Trustpilotcovea car insurance claim enquiry
quick reply to my call and very helpful polite with the information i needed.
Thank you for taking the time to leave us a review, we really appreciate it! Kind Regards, Giorgia
5/5
TrustpilotVery helpful girl explained everything…
Very helpful girl explained everything clearly- unexpected good experienceThankyou
Hi Margaret, thank you for your review! I'm so glad to hear you were happy with the service we provided you with. Thanks, Diane
5/5
TrustpilotVery professional
Very professional, top job. Pay rise is in order. Thank u.
Hi Dan, Great to hear you received such a great service. Many Thanks, Declan.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
