Trusted Agent profile · Halifax
★★★★★
2,600 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,600 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst class customer care.
The attention and manner offered by Brit has quite simply been first class It’s refreshing to receive such customer service
Hi Mr Heigh, thanks for taking the time to post your feedback, we really appreciate it and will pass your comments onto Brit. Kind Regards, Rachel
4/5
TrustpilotVery polite
Very polite, competent and helpful. Took the stress out of a difficult situation. Many thanks
Hi Martin, thank you for taking the time to provide feedback to us. Regards Koelby
5/5
TrustpilotExcellent customer service
Excellent customer service, was not placed.on hold.for long periods, and everyone was very helpful and clear with all information. Would recommend
Hi Emma, I'm glad to hear about your positive experience with us. Thank you for taking time to leave us your feedback. Best Wishes, Giorgia.
5/5
TrustpilotCompletely satisfied
Completely satisfied with the professional attitude displayed by Beth
Hi Ian, Glad Beth was able to help you and to also to hear how pleased you were with how she handled your call. Tracey
5/5
TrustpilotSuperb very helpful the young lady…
Superb very helpful the young lady went the extra mile for me ten out of ten thankyou
This is lovely to hear, thank you for letting us know you were happy with the experience you had with us Adrian. Kind Regards, Giorgia
5/5
TrustpilotBeen very easy to deal with and has…
Been very easy to deal with and has helped me with whatever i needed. Brandon i have been dealing with.
Hi Matthew, thank you for leaving a review about the service you received. Best Wishes, Giorgia
5/5
TrustpilotI spoke with Riz and he was very…
I spoke with Riz and he was very helpful and went through everything and hopefully everything is just fine now.thank you
Hi Nigel, thank you for your review. I'll let Riz know of your kind words. Best Wishes, Giorgia.
5/5
TrustpilotFaultless
The lady I spoke to was very efficient, friendly and made the whole process completely hassle free. Delighted with the service.
Hello Paul, thank you for the lovely review - I'm really glad you were happy with the service you received! Many thanks, Giorgia.
5/5
TrustpilotHelpful and polite
Easy to understand what was going on. Very helpful and polite woman. No complaints!
Hi there, thank you for taking the time to leave your kind comments. Its great to hear that you are happy with the service you have received. Many thanks, Diane.
5/5
TrustpilotThe Staff were very helpful and…
The Staff were very helpful and understanding and everything has gone smoothly so far 👍
Hi Kevin, brilliant to know your experience has been a good one! Thank you for taking the time to highlight this. Many Thanks, Declan.
5/5
TrustpilotA lovely person Rebekah Russell
A lovely person. Made me feel at ease and explained the process to me
Hi Tina, thank you so much for your kind words about the service you received, and for taking the time to leave a review for us! I'm so glad to hear you were happy with the service Rebekah provided you with and I will make sure they see your review. Many thanks, Diane.
5/5
TrustpilotReally lovely call handler who helped…
Really lovely call handler who helped me get everything sorted nice and swiftly.
Hi Kerry-Ann, great to hear we were able to resolve your call promptly. Thanks for the feedback, Declan :)
5/5
TrustpilotSpoke with Chloe who was very friendly…
Spoke with Chloe who was very friendly and helpful. Shame about the lag on the phone line.
Hello Claire, sorry to hear there was a lag on the phone but I'm glad that you're happy with the service you received from Chloe. Thank you for leaving us a review. Best Wishes, Giorgia
5/5
TrustpilotFantastic service in relation to my…
Fantastic service in relation to my claim, kept me informed at all times and claim concluded within a very short time.
Hi Nicky, thanks for leaving us a review - I'm glad that your claim was dealt with as quickly as possible! Best Wishes, Giorgia.
5/5
GoogleAfter speaking with Mia and then Lewis, I found both to be very helpful, professional, empathic, explained everything to me and didn’t rush me. A great experience for an insurance company that I haven’t had before. Thankyou!PositiveResponsiveness, Professionalism
5/5
TrustpilotVery friendly and went through all…
Very friendly and went through all options very knowledgeable asset to your company
Hi Natalie, we're glad to hear you were happy with the service provided! Many Thanks, Janet
5/5
TrustpilotSpoke to a man name riz
Spoke to a man name riz! Was very helpful and got everything sorted quickly a clearly thanks
We're really glad you had a good experience with us; also many thanks for taking the time to write this review. Best wishes, Chennelle
5/5
TrustpilotGreat informative service made a…
Great informative service made a difficult situation so much easier with a cheery disposition.
Hi, thanks for taking the time to provide feedback I'm glad you were happy with our service. Thanks Koelby
5/5
TrustpilotThe person was clear and she has…
The person was clear and she has explained to me all the steps that would happen.
Good Afternoon Younes, thank you for taking the time to leave us a review on the service you received. Best Wishes, Giorgia
5/5
TrustpilotVery impressed with the service…
Very impressed with the service provided over Christmas when somebody crashed into me. Quick, efficient, friendly. Would reccomend 100%.
Hi Jess, thank you for leaving your feedback on the service you received from us - we really appreciate it! Best Wishes, Giorgia
1/5
TrustpilotI would never use this insurance…
I would never use this insurance company again. A real scam. I almost lost my car.
Hi Pierpaolo, we're sorry to hear that you are dissatisfied with our service provided. If you would like me to look into this for you, please email: social@coveainsurance.co.uk. Many thanks, Chennelle
5/5
TrustpilotService was quick and clear
Service was quick, clear and information was well explained. Georgia O was the representative
Hi Ellis, Thank you for your feedback. It's great to know we were able to provide you with a positive experience. Many Thanks, Declan
5/5
TrustpilotVery helpful service clear and concise…
Very helpful service clear and concise put me at ease inspite the trauma.
Hi there, thank you so much for your kind words about the service you received, and for taking the time to leave a review for us! I'm so glad to hear you were happy with the service you received. Many thanks, Diane.
1/5
TrustpilotOngoing poor customer service &…
Ongoing poor customer service & relations
Hi, I am sorry to hear that you are dissatisfied with the service you are receiving. For us to be able to review this further, please can you email Customer.Relations@Coveainsurance.co.uk with your policy number, first line of address and post code. Thanks Will
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
