Trusted Agent profile · Halifax
★★★★★
2,600 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,600 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
2/5
TrustpilotA welcome call
The bearer of good news , very informative and intelligent, Helped me a lot to my mind at rest regarding Incident. M Karim
Hi Muhammad, thank you for taking the time to review - we really appreciate it! Best Wishes, Giorgia.
5/5
TrustpilotTelephone conversation
Matt the gentleman i spoke to regarding my claim was very respectful and very informative, I would definitely recommend Covea Insurance to anyone.
Hi Terina, thank you for taking the time to review - we'll be sure to let Matt know of your kind words. Best Wishes, Giorgia.
5/5
TrustpilotThe young lady was polite.
The young lady was polite, professional and friendly. I was happy with the information provided.
Hi Roger, we're glad to hear you were happy with the service provided! Many thanks for your review. Melissa
5/5
TrustpilotSurprisingly Efficient
Nice guy, friendly and professional.
Good Morning Nathan, Many thanks for taking the time to leave a review. We're delighted to hear that you had a good experience with us. We'll be sure to pass on your comments to the team. Kind Regards Tracey
5/5
TrustpilotExcellent service provided by Saymira…
Excellent service provided by Saymira this morning. Very professional and sorted everything very efficiently
Hi there, it is lovely to hear that you received such great service from Saymira. Thank you so much for leaving a review. Many thanks, Diane
5/5
TrustpilotExcellent customer service
Excellent customer service from Brandon, very knowledgeable and professional and pleased with the way the claim was handled
Hi Tracey, thanks very much for leaving us a review. I'm glad to hear you were happy with the service you received from Brandon. Many thanks, Stephanie
1/5
TrustpilotAbsolutely shocking company to deal…
Absolutely shocking company to deal with. No morals and bad customer service. Avoid at all cost!!!
Hi Miss Powers, I'm sorry to hear that your experience with us wasn't a good one. In order for me to look into your concerns, please can you send your claim details, name and address to customer.relations@coveainsurance.co.uk. Once we find your claim we will be able to review it accordingly. Thanks Koelby
5/5
TrustpilotVery good and very professional Over…
Very good and very professional Over the phone from Brandon Mcgibbon. Would recommend a friend to use this company
I'm really happy you feel that way, Daniel - thank you for your feedback and for your nice words about Brandon too. Best Wishes, Giorgia
5/5
TrustpilotExcellent service from Joe today
Excellent service from Joe today, making a stressful process much easier. Polite, knowledgeable and courteous. Thank you.
Hello, thank you very much for taking the time to leave us a review and to give us your feedback on the service you received from Joe. It's lovely to hear that Joe was able to make the situation less stressful for you. Many thanks, Giorgia
1/5
TrustpilotTerrible company
Terrible company. Requested a service from me, said it was for charity then cancelled at last minute without payment for goods already purchased. Shoddy
Hi Mark,I'm really very sorry to hear this - please could you send me some more details so i can investigate this with our charity group immediately?social@coveainsurance.co.ukKirsty
5/5
TrustpilotWow really impressed with this…
Wow really impressed with this insurance , super efficient in dealing with our claim definitely recommend and already have to friends .
Hello Debra, thanks for your kind words and for recommending us to your friends - we're really grateful! Many thanks, Giorgia.
5/5
TrustpilotThird part claims - Supportive service
Spoke to a woman called Iqra who dealt with third party claims professionally. Definitely recommend as claiming can be very stressful
Hello, thank you for taking the time to leave us a review about the service you received. Kind Regards, Giorgia.
1/5
TrustpilotAbsolutely diabolical sweated me over a…
Absolutely diabolical sweated me over a lost headset and watch.......run!!!!;;..atrocious!!!
Hi Regnar, Sorry to read that you are not happy with our service. If you would like us to look into this further for you, for your privacy please email home.customerrelations@coveainsurance.co.uk quoting your policy/claim number and best contact number. Kind Regards Tracey
5/5
TrustpilotExtremely helpful and made the process…
Extremely helpful and made the process easy and reassuring. Thank you for a prompt and helpful service.
This is lovely to hear, thank you for your feedback Miranda. Best Wishes, Giorgia
5/5
TrustpilotVery kind helpful...
Very kind helpful.... giving me the Reassurance that I needed. very professional a true credit to the company.
Thank you for your review, Kelly. I'm really happy to hear you found the service helpful and professional. Best Wishes, Giorgia
5/5
TrustpilotFantastic
Fantastic i had an accident and this insurance resolved everything and paid out within 3 working days fantastic
Hi Michael, thank you for your feedback we really appreciate it! Best Wishes, Giorgia
5/5
TrustpilotVery helpful staff and very good at…
Very helpful staff and very good at putting you at ease first rate service many thanks
Hi Colin, thanks for taking the time to leave us a review! I'm glad you found our people helpful and that they put you at ease. Many thanks, Stephanie
5/5
TrustpilotContacted me on behalf of a customer…
Contacted me on behalf of a customer who damaged my vehicle in an accident. Excellent service from a young lady called Grace.
Hi Jim, thanks for taking the time to leave us a review! I'm so glad you were happy with the service you received as this is how we want all of our customers to feel. Many thanks, Giorgia.
1/5
GoogleThe worst company out of the lot!! Daylight thieves!! When it comes to taking money, happy to add extra money on etc. My van gets stolen and not happy to pay out after I been paying them for 2 years!! Never get insurance from this so called company. Bunch of scammers!!
5/5
TrustpilotReally pleasant and informative pointed…
Really pleasant and informative pointed out what needed done snd dealt with call very professionally
Hi Derek, thank you for your feedback. Regards Koelby
5/5
TrustpilotDealt with professionals who dealt with…
Dealt with professionals who dealt with my case and brought it to a satisfactory finish Thank you All
Good Afternoon Albert, thank you very much for your feedback. I'm glad to hear you were happy with how your claim was handled. Kind Regards, Giorgia
5/5
TrustpilotVery easy to sort out and quick to…
Very easy to sort out and quick to respond to problems very helpful thank you
Hi Anthony, thank you taking the time to provide feedback. I'm glad that we provided a speedy and easy service. Thanks Koelby
5/5
TrustpilotGreat job
Jacob helped me through the claim and was a very polite & pleasant professional.
Hi Phillippa, we're glad to hear you were happy with the service provided by Jacob. Thank you for taking the time out to highlight your experience! Many thanks, Melissa
5/5
TrustpilotVery friendly and helpful service
Very friendly and helpful service. Very polite and made sure I understood what was going to happen
Hi Maxine, I'm really glad you were happy with our service and how clear the team made the process. Thank you for taking the time to leave us a review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
