Trusted Agent profile · Halifax
★★★★★
2,600 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,600 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Very professional, helpful and very knowledgeable! Will highly recommend them!
Hi Christine, I am pleased to hear that the service you received was to the high standard we aim to provide. Thanks Will
5/5
TrustpilotI am really pleased with this service
I am really pleased with this service, helpful, polite, dealt with my situation promptly, made me feel at ease, listened.
Hello Michelle, thank you for your feedback, I'm really glad to hear you're happy with the service you received. Kind Regards, Giorgia
5/5
TrustpilotJO was amazing so helpful and her…
JO was amazing so helpful and her customer skills are so lovely. Thank you for making a difficult situation so much easier.
Good Afternoon Christina, thank you for taking the time to leave us a review and for your kind words about Jo - it's so lovely to hear! Best Wishes, Giorgia
5/5
TrustpilotPatricia rang me to talk through a…
Patricia rang me to talk through a claim. She was very friendly, pleasant, helpful and assisted with all my requirements. Thanks 😊
Good morning Louise, I'm really glad to hear you're happy with the service that Patricia provided to you. Thank you for taking the time to leave us a review. Best Wishes, Giorgia
5/5
TrustpilotShe was extremely helpful and…
She was extremely helpful and reassuring about my claim I was anxious and worried and she put me at ease.
Hello, this is lovely to hear thank you so much for taking the time to leave us a review. Best Wishes, Giorgia
5/5
TrustpilotThe call handler was curtious
The call handler was curtious, and clear in her questions, I was very happy with the exper
Hi David. Thank you for taking the time to write a review. I'm really pleased to hear that we provided a great service! Many thanks, Diane
1/5
TrustpilotI was hit and their customer accepted…
I was hit and their customer accepted liability but more than six months now they refused to pay the full bill. AVOID!!!
Good Morning Bogdan, apologies for the delay in responding to you. I've made the relevant team aware of your review and someone will be in contact soon to discuss this with you. Best Wishes, Giorgia
5/5
TrustpilotReally great call handlers
Really great call handlers, as a first time claim they explained everything
Hi Tony, thank you for your feedback. I am glad to hear that we were able to assist you with your first claim with us. Thanks Will
5/5
TrustpilotThe lady on the phone was very friendly…
The lady on the phone was very friendly and helpful. Patricia Jefferson you are lovely and an asset to the team!!
Hi Ellie, thanks so much for leaving a lovely review about the service Patricia provided you with, we'll be sure to pass this on! Thanks, Stephanie
5/5
TrustpilotVery helpful
Very helpful, professional and reassuring. Felt much better after talking to Bethnay. Thank you so much for your assistance.
Good morning Stella, thank you for taking the time to leave us a review and for providing feedback on the service you received from Bethany. Best Wishes, Giorgia
4/5
TrustpilotThe gentleman who spoke to me on the…
The gentleman who spoke to me on the phone was very helpful. Within an hour arrangement was made to take photos of my damaged car.
Hi Paul, thanks for leaving us a review - I'm glad that arrangements were made quickly regarding your car. Best Wishes, Giorgia.
5/5
TrustpilotPrompt professional response and actions
Prompt professional response and action at each step to date despite being over the Christmas period.Well done and thank you
Hi Judy, thank you very much for your feedback. I'm glad to hear you were happy with the service you received during Christmas. Many thanks, Giorgia
5/5
TrustpilotPhoned to make a claim against a 3rd…
Phoned to make a claim against a 3rd party who admitted liability. Found the staff very knowledgeable and helpful in resolving my claim.
Good Afternoon, thank you for your review - I'm really glad to hear you're happy with the service you received. Kind Regards, Giorgia
1/5
TrustpilotWorst experience of my life
Worst experience of my life. You tell them you don’t want to make a claim and then they do something to force the claim without your permission! Then they try and charge you for it when you tell them again you are NOT making a claim! F***ing useless would never recommend them!
4/5
TrustpilotGot a call back from brittany who was…
Got a call back from brittany who was very helpfull in setting up what happens next as im left with no transport .
Hi Johnny, thank you for taking the time to leave us a review. Kind Regards, Giorgia
5/5
TrustpilotSo far so good
So far so good, everything has been explained well and everything is moving smoothly.
Hi Alex, thank you for taking the time to leave your feedback. I am glad to hear that the service you have received is to the high standard we aim to provide. Kind regards Will
5/5
TrustpilotExcellent service from Brittany.She…
Excellent service from Brittany.She dealt with all aspects of my claim in a efficient manner and was able to answer all my queries
Hi John, thank you for your feedback on the service you received from Brittany - I'll be sure to let her know of your kind words. Kind Regards, Giorgia
1/5
TrustpilotTerrible.
Don't even try to contact them if you ever require to amend your details or speak to someone to resolve an issue.
Good Morning, thank you for bringing this to my attention. Please can you email your full details, including policy/claim reference number, to social@coveainsurance.co.uk so I can assist you with making these amends. Best Wishes, Giorgia.
5/5
TrustpilotExcellent
Excellent, fast, efficient service from Cath at Covea today! Never had to make a claim until today and it was dealt with perfectly.Many thanks
Hi Emma, thank you for your review - I'm glad to hear that Cath dealt with your claim quickly and efficiently. Best Wishes, Giorgia.
5/5
TrustpilotVery clear handling of my claim
Very clear handling of my claim, thank you, you made this easy at a stressful time
Hi Roy, I'm really pleased to hear that we assisted during a difficult time, thank you very much for taking the time to review! Many thanks, Diane
3/5
GoogleIt takes alot to get the information that you require. But they are good in price and once you've gotten through to the phone lines they send you over to another insurance company.
5/5
TrustpilotThis agent was so helpful
This agent was so helpful. Polite and answered all my questions she was a God send bless her.
Hi Nigel, fantastic to hear you had a good experience dealing with our agent. Thank you for taking the time to leave your comments. Many Thanks, Declan.
5/5
TrustpilotRapid response to my claim
Rapid response to my claim. Great communication.
Hi Philip, many thanks for taking the time to leave a review. We're delighted to hear that you had a good experience with us. Kind Regards, Shaun.
5/5
TrustpilotEfficient & Professional
Efficient, quick, friendly and professional. I had a great service from them and didn't have to spend hours on the phone, thanks. Treg.
Hi Treg, thank you for taking the time to leave us feedback about the service you received - we really appreciate it. Many thanks, Giorgia.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
