5/5
GoogleVery professional and great service
Agent replied · 16 June 2024
Hi Donna, pleased to hear that the service you received was to the high standard we aim to provide. Thanks Riz
Trusted Agent profile · Halifax
Covea Insurance services Limited Halifax reviews
★★★★★
2,602 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,602 reviews on two platforms, including 627 Google reviews rated 3.9.
Reviews
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
Google5/5
GoogleVery professional and knowledgeable staff.
Agent replied · 16 June 2024
Hi Paul, thank you for this review! We'll make sure our team hear your kind words. Many thanks, Shaun.
5/5
TrustpilotVery very happy with Lisa very helpful…
Very very happy with Lisa very helpful under a stressful time ,Helped me relax as see explained everything easy to understand
Agent replied · 16 June 2024
Hello Mr Nugent, thank you so much for taking the time to leave your kind comments. Its great to hear you are happy with the service that Lisa provided to you . Many thanks, Diane.
1/5
GoogleThe most appalling,inefficient,mind boggling inept company. Do not touch them with a barge pole !!
Agent replied · 16 June 2024
Hi Malcom, I am sorry to hear that the service you have received is not to the high standards that we expect. I am aware that our Customer Relations Team are working with our Claims Department to progress your claim and someone from the Claims Department will contact you soon to discuss this. Kind regards Will
5/5
GoogleWhen making a claim to Covea, their response was immediate and their client advisor Ben Scholes came back tconstantly to keep me updated on the situation with regards to the state of the claim. It was certainly a case of good training coming through. Well done Covea
5/5
TrustpilotSophie dealt with my claim…
Sophie dealt with my claim professionally and swiftly and was very polite and cheerful over the phone. She is an asset to Covea Insurance.
Agent replied · 16 June 2024
Hi Chris, thank you for your lovely words about Sophie and for taking the time to leave us a review. Best Wishes, Giorgia
5/5
TrustpilotVery helpful as I didn't understand the…
Very helpful as I didn't understand the offer, John explained very well and helped me with my decision excellent service
Agent replied · 16 June 2024
Hi Zeta, I'm really pleased to hear that you are happy with our service! Thank you for taking the time to review. Many thanks, Melissa
5/5
TrustpilotWell spoken
Well spoken , polite and helpful
Agent replied · 16 June 2024
Hi, thank you for leaving a review, its great to hear you are happy with our service! Many thanks, Melissa
5/5
TrustpilotMy advisor was very good and efficient…
My advisor was very good and efficient in dealing with everything.
Agent replied · 16 June 2024
Good afternoon, I am happy to hear that our advisors have been able to assist you with your queries/issues. Kind regards, Kieran.
5/5
TrustpilotVery helpful and friendly staff
Very helpful and friendly staff. Even though I’m not insured with this company (the at fault policy holder was), they couldn’t be more helpful and professional.
Agent replied · 16 June 2024
Hello Mark, thanks for taking the time to leave a review - we really appreciate your kind words and that you're happy with the service you received from us. Best Wishes, Giorgia
5/5
TrustpilotVery good customer service
Very good customer service. Called me back promptly after I lost my phone signal. Arranged repair & hire car to contact me which they did within the hour.
Agent replied · 16 June 2024
Hi Fiona, thank you for leaving us a review. I'm glad that we were able to help you as quickly as possible. Best Wishes, Giorgia.
5/5
TrustpilotThe claim handler was friendly and…
The claim handler was friendly and helpful. She was knowledgeable and ensured that my problem was dealt with speedily and to my satisfaction
Agent replied · 16 June 2024
Good afternoon, I'm really glad to see that you were happy with the service you received from our team. Thank you very much for taking the time to leave us a review, we really appreciate it. Many thanks, Stephanie
1/5
TrustpilotPersonnel injury caused by your driver
Personnel injury caused by your driver. Still waiting for payment 6 weeks after I accepted your offer!!!!!!!! A year after the accident. Back to court !
Agent replied · 16 June 2024
Good Afternoon, thank you for bringing this to my attention. I'm sorry you're not happy in your dealings with us. Please can you email your full details, including name, policy/claim reference, to social@coveainsurance.co.uk so I can investigate this for you? Many thanks, Giorgia.
1/5
GoogleThey are impossible to get hold of and the automated service sends you round and round in circles - extremely frustrating!!!!!
Agent replied · 16 June 2024
Good afternoon Sally, I'm sorry to hear you're struggling to get through to us. Please can you email social@coveainsurance.co.uk with your details (policy/claim reference, vehicle registration plate number if regarding a motor claim and contact information) so I can look into this for you. Thanks, Giorgia
5/5
TrustpilotVery pleasant and helpful and very…
Very pleasant and helpful and very polite
Agent replied · 16 June 2024
Hi Graham, thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to the team. Kind Regards, Shaun.
1/5
TrustpilotNightmare
I have now been on hold for over 1 hour trying to make a claim.. avoid this company at all costs
Agent replied · 16 June 2024
Hi James, I'm sorry to hear that you couldn't get through to our claims team. If you would like me to review this further please E-mail your address and vehicle registration to customer.relations@coveainsurance.co.uk and we will review your concerns accordingly. Thanks Koelby
5/5
TrustpilotGreat to deal with little slow on…
Great to deal with little slow on coming back to me after collection of my vehicle but an overall pleasant experience in the circumstances.
Agent replied · 16 June 2024
Hi Martyn, I'm happy to hear you had a pleasant experience with us! Thank you very much for taking the time to leave review. Thanks, Stephanie
1/5
TrustpilotPoor start to Vitality JV
Very poor service re: Vitality motor insurance - has turned me off both Covea and even Vitality by association
Agent replied · 16 June 2024
Hi Ashley, I'm sorry to hear this. We would like to review this further; please could you send us details of your concerns to customer.relations@coveainsurance.co.uk. Many thanks, Melissa
5/5
TrustpilotThe service was excellent when i need…
The service was excellent when i need to sort my problem out, the service from Jake D and Jordan H were excellent thought out the process.
Agent replied · 16 June 2024
Hi Daniel, thanks for leaving us a review about the service you received from us we really appreciate it. Best Wishes, Giorgia
5/5
TrustpilotVery very helpful and explain…
Very very helpful and explain everything.
Agent replied · 16 June 2024
Hi Kevin, I'm pleased to hear you are happy with our service! Thank you for leaving a review. Kind regards, Melissa
5/5
TrustpilotFantastic service
Fantastic service. Very pleasant young lady. Explained each step of the process and what I should expect to happen. An asset to your team.
Agent replied · 16 June 2024
Good Morning, thanks for your feedback on the service you received. I'm so pleased to hear you received fantastic service from the team. Many thanks, Giorgia
5/5
TrustpilotTelephone operator was polite and…
Telephone operator was polite and helpful
Agent replied · 16 June 2024
Hi Alan, that's great to hear! Thank you for your feedback. Kind regards, Melissa
5/5
TrustpilotMy claims handler Mr Chris Cummins…
My claims handler Mr Chris Cummins handled my claim professionally and politely had no problems and he helped me go through the claims procedure
Agent replied · 16 June 2024
Hello Andy, it's really great to hear you're happy with the service you received from Chris. Thank you for leaving your feedback and I'll be sure to let Chris know of your review. Best Wishes, Giorgia
5/5
TrustpilotI had a non fault accident and…
I had a non fault accident and everything was sort out very quick and smooth. Costumer service was a pleasure to deal and i’m very satisfied. Thank you
Agent replied · 16 June 2024
Hi Daiva, Thank you for taking the time to give us a review, we really appreciate it. Many thanks, Giorgia.
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