5/5
GoogleCall handler was polite helpful and attentive
Agent replied · 16 June 2024
Hi, I'm glad to hear you are happy with our service. Thanks for leaving a review. Kind regards, Melissa
Trusted Agent profile · Halifax
Covea Insurance services Limited Halifax reviews
★★★★★
2,602 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,602 reviews on two platforms, including 627 Google reviews rated 3.9.
Reviews
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
Google5/5
GoogleVery kind helpful and professional chap....an asset!
Agent replied · 16 June 2024
Hi Sheila, thank you so much for this review! We'll make sure our team hear your kind words. Kind Regards, Shaun.
5/5
TrustpilotVery understanding gentlemen on the…
Very understanding gentlemen on the phone very helpful
Agent replied · 16 June 2024
Hi Ross, I'm pleased to hear you are happy with our service! Thanks for leaving a review. Many thanks, Melissa
5/5
TrustpilotVery pleased
All call handlers I dealt with were extremely helpful and very friendly. They all wanted to resolve the issues as soon as possible.
Agent replied · 16 June 2024
Hello there Ella, thank you for taking the time to leave your kind comments. Its great to hear the service you have received so far has been positive. Many thanks, Emily
5/5
TrustpilotTelephone conversation with Chloe Lambert
The adviser I spoke to, Chloe Lambert, was very very helpful. She gave a friendly, stress free service and spoke very clearly, making the whole experience a pleasant one
Agent replied · 16 June 2024
Hi Adrian, thanks for taking the time to leave us a review and for your lovely words about Chloe. Kind Regards, Giorgia.
1/5
TrustpilotThis is the worst company.do not give…
This is the worst company.do not give them your business, put a claim in on october 9 M0NTHS LATER STILL NO SORTED .
Agent replied · 16 June 2024
Hi Robert, I'm sorry to hear about your experience with us. If you would like me to review this further please E-mail your claim number, address and vehicle registration to customer.relations@coveainsurance.co.uk and we will review your concerns accordingly. Thanks Koelby
5/5
TrustpilotThe girl was very thorough and helpful
The girl was very thorough and helpful. She explained each step and made me feel i was in safe hands. Well done
Agent replied · 16 June 2024
Hi Joe, we're glad to hear you were happy with the service provided! Many thanks, Melissa
5/5
TrustpilotSharon provided an excellent service
Sharon provided an excellent service. dealing with the claim promptly and very professionally
Agent replied · 16 June 2024
Good Morning Ben, thank you so much for taking the time to leave a review for us. I'm glad to hear you were happy with the service you received, and will pass on your comments to the Sharon and the team. Many thanks Tracey
5/5
TrustpilotHe was very nice and cleared up all my…
He was very nice and cleared up all my doubts
Agent replied · 16 June 2024
Hi Joana, thank you for your review! We'll make sure our team hear your kind words. Many Thanks, Shaun.
5/5
TrustpilotKath van eda
Kath van eda. What a fantastic individual she exceeds herself and goes far and beyond to please her customers and her selfless acts proceed her
Agent replied · 16 June 2024
Hi Chris, thank you for taking the time to review us. It's really nice to hear that Kath has provided you with a great service, we will be sure to pass your lovely feedback on. Take care, Chennelle
5/5
TrustpilotGreat company to deal with
Great company to deal with. Competitive premiums and service always first class. Always willing to find a solution to any issues, and communications are always speedy.
Agent replied · 16 June 2024
Hello Pete, we really value you taking the time to leave us a review. Thank you very much, Giorgia.
5/5
TrustpilotCovea Insurance experience
Chloe provided quality service that you would expect from a customer service operative.She was very professional and courteous and cheerful.A credit to Covea.
Agent replied · 16 June 2024
Afternoon Richard, thank you for your lovely feedback. I will pass this onto Chloe's manager to provide the feedback. Thanks Koelby
1/5
TrustpilotZero stars.
Zero stars.Trying to ring them. On hold for 58 minutes then they disconnected me with message our office is now closed. It is 14.05 Thursday afternoon.
Agent replied · 16 June 2024
Hi Francis, sorry to hear you're struggling to get through to us. Please can you email social@coveainsurance.co.uk with your details (full name, contact information and policy/claim reference) and I'll ask the team to get in touch with you. Best Wishes, Giorgia
1/5
GooglePlease people don’t waste your money with this company very bad to deal with customer tricky They even don’t deserve one star so my advice DON’T waste your money
Agent replied · 16 June 2024
Hi Ahmad, I'm very sorry for how unhappy you are. Please can you email social@coveainsurance.co.uk with your full details and I can get a member of the team to look into this for you. Many thanks, Giorgia.
5/5
GoogleVery competent, knowledgeable efficient and friendly.
Agent replied · 16 June 2024
Hi Keith, I am glad to hear that the service you have received from us is to the high standard we aim to provide. Thanks Will
5/5
GoogleVery helpful and reassuring. And polite
Agent replied · 16 June 2024
Hi Susan, thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to the team. Kind Regards, Shaun.
5/5
TrustpilotReported an accident as hit a deer
Reported an accident as hit a deer, very kind, friendly and understanding young lady, very helpful and explained all options and possible outcomes.
Agent replied · 16 June 2024
Hi, it's really good to know when we have been able to provide a valuable service so thank you for taking the time to let us know about your experience with us. Many Thanks, Declan.
5/5
TrustpilotMolly that dealt with my claim was very…
Molly that dealt with my claim was very helpful, got things done in a timely manner and was happy to explain anything I wasn’t sure of. Great customer service
Agent replied · 16 June 2024
Hi Demi, thank you for leaving us a review, we really appreciate it. I'm so glad to hear that Molly was able to help you out as best as possible with your claim. Many thanks, Giorgia.
5/5
TrustpilotEfficient and friendly service
I have had an excellent experience with Covea and their agent, Harry, who was very helpful and handled my claim efficiently with a friendly manner.
Agent replied · 16 June 2024
Hi Valerie, I'm so glad you're happy with the service Harry and the team provided. Thank you very much for taking the time to leave us a review! Thanks, Stephanie
5/5
TrustpilotPrompt.Warm and helpful and…
Prompt.Warm and helpful and sympathetic. Questions and checks reasonable and not picky.
Agent replied · 16 June 2024
Hi Jane, thank you for your review. I am delighted to hear you have had a good experience with us. Thanks Kieran
5/5
TrustpilotWould Highly Recommendations
Was very impressed with their service. Very quick and helpful.They dealt my case efficiently and were very polite.I was pleasantly surprised at how easy they were to work with.
Agent replied · 16 June 2024
Hi Hadi, thanks for taking the time to leave us a review - I'm so glad that the team were able to help you quickly and efficiently. I'll be sure to let them know of your lovely words. Best Wishes, Giorgia.
1/5
TrustpilotAvoid this company the customer service…
Avoid this company the customer service is non existent and they do not pay there claims they also fail to acknowledge claims and by looking at this thread of previous reviews its a regular occurrence avoid at all cost shocking company
5/5
TrustpilotClaim from a 3rd Party
I was "rear ended" at a roundabout. The 3rd Party insurances was with Covea. They rang me, organised the repair and hire car. All very professional and smooth. Impressed
Agent replied · 16 June 2024
Hi Andrew, thanks for leaving your comments, we're glad your claim was so smooth! Thanks, Rachel
5/5
TrustpilotExcellent sensitive support
Excellent, prompt professional service
Agent replied · 16 June 2024
Hi Stephen, thank you for review. We are glad to hear you are happy with our service. Many thanks, Kieran.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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