5/5
GoogleGreat customer service throughout
Agent replied · 16 June 2024
Hi Chris, thank you so much for this review! Kind Regards, Shaun.
Trusted Agent profile · Halifax
Covea Insurance services Limited Halifax reviews
★★★★★
2,602 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,602 reviews on two platforms, including 627 Google reviews rated 3.9.
Reviews
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent customer service
Excellent customer service, help and advice, reassurance.
Agent replied · 16 June 2024
Hi George, thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to the team. Kind Regards, Shaun.
5/5
GoogleGreat service. You never know how good your insurance company are until you have to use them for a claim, and I have to say Covea were faultless, they are caring, efficient and have excellent staff too. Well done and thank you MandiePositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotNever pay up wife car hit by tree got…
Never pay up wife car hit by tree got nothing back DO NOT USE THESE PEOPLE
Agent replied · 16 June 2024
Hi Ken, I have located a claim, and can see we have logged a complaint for you. This will be investigated and a member of the team will be in touch in the next day or so to discuss the complaint with you. If you prefer you can call Customer Relations 01422 286406 or email customer.relations@coveainsurance.co.uk Kind regards Tracey
5/5
TrustpilotInsurance claim
Courteous and speedy service from this Company
Agent replied · 16 June 2024
Hi Patti, thank you for your review. We are glad we have been able to provide a level of customer service you were pleased with. Many thanks, Kieran.
5/5
TrustpilotEasy and quick procedure was hit by a uninsured driver and was paid out for my vehicle within days. Also staff where very helpful and friendly
Easy and quick procedure was hit by a uninsured driver and covea helped out thanks
Agent replied · 16 June 2024
Hi Hasan, Great to hear how quickly this was sorted out for you. Thanks for the five star review. Tracey
5/5
TrustpilotReported damage to my car the agent…
Reported damage to my car the agent Sophie Skinner sorted everything out and was most helpful and put my mind at ease
Agent replied · 16 June 2024
Hi Janet, thank you very much for taking the time to leave us a review, I'm really glad Sophie was able to put your mind at ease about your claim. Many thanks, Stephanie
5/5
TrustpilotWas in an accident where I was not to…
Was in an accident where I was not to blame. They called me, explained everything and arranged everything for me. Stress free and very helpful
Agent replied · 16 June 2024
Hi there Kyle, thank you for leaving a review, I'm really glad you had a good experience with us. Kind regards, Stephanie
5/5
TrustpilotVery helpful and clear on what I had…
Very helpful and clear on what I had too do also wasn’t on the phone to the insurance very long so was quick.
Agent replied · 16 June 2024
Hi Harry, thank you for leaving your feedback we really appreciate it! Best Wishes, Giorgia
5/5
TrustpilotImpressed
Impressed. My first ever insurance claim and the communications and service were v good. I have recommended my husband to switch to Prudential.
Agent replied · 16 June 2024
Hi Rosie, it's great to hear you were happy with the service you received from our team. Thank you very much for taking the time to leave us a review! Thanks, Stephanie
4/5
TrustpilotVery straight forward
Very straight forward, clear information!
Agent replied · 16 June 2024
Hello Addy, thank you for your review. We are glad to hear you have had a straight forward journey with us. Many thanks, Kieran.
1/5
TrustpilotExtremely disappointing
Extremely disappointing, especially since John Lewis insurance has good reputation. negative and seemingly not interested in new business.
Agent replied · 16 June 2024
Hi Margaret, I'm sorry that you feel this way. For us to review this further, please send your details to customer.relations@car.johnlewisfinance.co.uk and the team will review your concerns. Many thanks, Melissa
5/5
TrustpilotMax was great
firstly had a horrible experience with the customer service under valuing my write off vehicle, after speaking to Max the complaints manager everything was resolved smoothly
Agent replied · 16 June 2024
Hi Dhruv, thank you for taking the time to leave us a review. I'm happy to hear Max was able to resolve everything regarding your claim. Best Wishes, Giorgia.
5/5
TrustpilotAmazing lady explained everything…
Amazing lady explained everything clearly to me got everything sorted in one phone call , very impressed thank you
Agent replied · 16 June 2024
Hi Emma, thank you so much for taking the time to leave your kind comments. Its great to hear you are happy with the service. Many thanks, Janet
5/5
TrustpilotExcellent prompt service
Excellent prompt service. Arranged courtesy car.
Agent replied · 16 June 2024
Good afternoon Wendy, thank you for your review. We are happy to hear you were provide a courtesy car in a timely manner. Many thanks, Kieran.
5/5
TrustpilotThe Commercial Arm of Covea Insurance…
The Commercial Arm of Covea Insurance has improved exponentially over the past 18 months and I would have no hesitation in recommending them.
Agent replied · 16 June 2024
Thank you for your review on our Commercial department, we really appreciate your feedback and are very grateful that you'd recommend us. Best Wishes, Giorgia
5/5
GoogleMy contact, John W, was knowledgeable and helpful in dealing with my queries.
Agent replied · 16 June 2024
Hi John, Thanks for the five star review! Great to hear how impressed you were with the service you received. Tracey
5/5
GoogleI had to make a claim for the first time in a lot of years , I was very unsure about the whole procedure but from start I was treat with a caring attitude. Thankyou for what can be a very trying experience easier.PositiveResponsiveness, Professionalism
1/5
TrustpilotAbsolutely awful they are meant to…
Absolutely awful they are meant to cover the shortfall on your car finance but I'm left with over £1000 to pay on my car AVOID!!!!! AVOID!!!! AVOID!!!!
Agent replied · 16 June 2024
Hi Callum, Thanks for your review, I'm sorry to hear that you've not been happy with the service that you've received - if you email social@coveainsurance.co.uk with your claim reference number, we'll be able to investigate for you. Kind regards, Rob
5/5
TrustpilotThrough the whole time sorting out my…
Through the whole time sorting out my claim your staff have been very helpful and courteous I could not be more grateful
Agent replied · 16 June 2024
Hi Liz, thank you for your kind words and taking the time to leave a review. I'll be sure to pass your comments on to our claims team. Thanks, Stephanie
5/5
TrustpilotI had good experience
I had good experience. Excellent customer service 👏
Agent replied · 16 June 2024
Hi Omofolake, thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to the team. Many thanks, Shaun.
5/5
TrustpilotAmazing Beth took all my anxiety away
Amazing Beth took all my anxiety away, very friendly polite and professional. Recommend her for promotion 😁, Thank you.
Agent replied · 16 June 2024
Hi there, thank you so much for your kind words about the service you received, and for taking the time to leave a review for us! I'm so glad to hear you were happy with the service Beth provided you with and I will make sure they see your review. Many thanks, Emily
5/5
TrustpilotOne of there customers drove into me
One of there customers drove into me. A polite woman called Anya helped sort it all quickly and was very friendly. Couldn't thank her enough
Agent replied · 16 June 2024
Hi Stuart, thanks for taking the time to provide your feedback. I'm sorry to hear you were involved in an accident but am really glad that Anya was able to help you so quickly. Kind Regards, Rachel
5/5
TrustpilotVery pleasant young lady very helpful…
Very pleasant young lady very helpful from start to finish very professionally in her job a credit to your company
Agent replied · 16 June 2024
Hi Janice, thank you for writing this review. We're pleased to hear that our 'lovely young lady' was able to help you and leave a great impression. Thanks again and take care, Chennelle
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