Trusted Agent profile · Halifax
★★★★★
2,600 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,600 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotHave to say covea have been absolutely…
Have to say covea have been absolutely brilliant sorting out my claim, they couldn't be more helpful would recommend them for definite 👍
Hi Debbie - thanks for your feedback about the service you received. I'm really glad to hear we were able to help you with your claim. Kind Regards, Giorgia.
5/5
Trustpilotsaga home insurance
Very efficient and very kind and helpful
Thank you so much for this review! We'll make sure our team hear your kind words.
5/5
TrustpilotWas very helpful and answer all my…
Was very helpful and answer all my questions and queries efficiently and solved my problems for me.
Hi there Mark, thank you so much for your kind words, and for taking the time to leave a review for us! Many thanks, Emily
5/5
GoogleThe person I spoke to was professional and helpful. She explained the process and what would happen clearly and gave me opportunities to ask questions. She was reassuring and gave me confidence that my claim would be dealt with efficiently.PositiveResponsiveness, Professionalism
5/5
TrustpilotAnya was great on the phone
Anya was great on the phone, very helpful
5/5
TrustpilotJordan handled my case in a…
Jordan handled my case in a professional way. He was polite and addressed my concerns very well.
Hi Petra, it's great to hear that Jordan was polite and professional. Thank you for taking the time out to highlight your experience! Many Thanks, Koelby
3/5
TrustpilotHi not received this month's payment
Hi not received this month's payment, sent sick note that they confirmed they received. I emailed them aswell and no reply
Hi Samantha, please could you send your details to social@coveainsurance.co.uk and we'll ask the team to get in touch to discuss? Many thanks, Stephanie
5/5
TrustpilotVery impressed with the way that claims…
Very impressed with the way that claims are handled, would recommend to anyone who wants an honest Car insurance company.
Hi Phill, thank you for your feedback - we really appreciate it! Best Wishes, Giorgia
5/5
TrustpilotFantastic
Fantastic , the lady was so polite listened to everything had all the answers and sorted everything out ,very helpful
Hi Paul, thank you very much for leaving a review, I'm really glad you're happy with our service and that we were able to help you! Many thanks, Stephanie
5/5
TrustpilotAccident
Police, friendly, efficient staff member
Good Afternoon Laura, Thank you for this review! We'll make sure our team hear your kind words. Many thanks, Tracey .
1/5
GoogleThis Insurance Company is a big FRAUD!
5/5
TrustpilotExcellent
Was brilliant with me on the phone, went through everything and answered all my questions.
Hi Alex, thank you for your review! I'm so glad to hear you were happy with the service we provided you with. Thanks, Diane
5/5
TrustpilotOver all they handled every thing for…
Over all they handled every thing for me and kept me informed about every thing and realy well spoken and polite thanks
Hi Michael, thanks for your review and I'm glad you were happy with the service that you received. Best Wishes, Giorgia.
5/5
GoogleLucy could not have been more helpful, sympathetic and friendly.
Hi keith, Thanks for very kind and complimentary review for Lucy. Kind regards. Tracey
5/5
TrustpilotHelpfull under difficult circumstances…
Helpfull under difficult circumstances phone line had delay but still helped and got me sorted out .
Hi Roy, Apologies for the technical issues you were faced with, I am glad to hear our handler was still able to provide the help you required. Many Thanks for taking the time out to leave your feedback, Declan.
5/5
TrustpilotGreat service from Bethany at Covea
Bethany took the time to listen and explained all options clearly and in a concise yet friendly manner.
Hello Sue, thank you for your feedback about the service you received from Bethany, we really appreciate it. Best Wishes, Giorgia
5/5
TrustpilotRiz provides excellent and efficient…
Riz provides excellent and efficient customer care and dealt with my incident swiftly.
Hi Connor, thank you for your feedback. I am happy to hear that Riz was able to assist you with your claim. Kind regards Will
5/5
TrustpilotThe first time i have had yo report an…
The first time i have had yo report an incident and they were very keen to help.
Hi Ena, Thank you for your feedback. I am pleased to hear you have had a positive experience. Many Thanks, Declan.
4/5
TrustpilotThey were very help full and they kept…
They were very help full and they kept me calm and I would like to say thank you for your help.
Hello Reece, I'm really glad to hear that our team were able to help provide you with support when you needed it. Thank you for taking the time to leave us a review. Best Wishes, Giorgia
5/5
TrustpilotThe adviser i spoke to was very…
The adviser i spoke to was very helpful, he explained everything step by step and followed through with what he promised.
Good Morning Kelly, thank you for taking the time to leave a review about the service you received. Best Wishes, Giorgia
5/5
TrustpilotBest customer service I have…
Best customer service I have experienced with dealing with insurance claim by the gentleman I have to announce to Rizwan MougalVery great help
Hello Spencer - thank you for taking the time to leave us a review and for your lovely words about Rizwan, I'll be sure to pass your comment onto him. Best Wishes, Giorgia.
5/5
TrustpilotCaring Staff
In all steps of the claim the staff have been helpful and very explicit about the undesirable claim
Thank you for your feedback Zahid, I'm glad to hear you've found your experience with us to be a positive one. Best Wishes, Giorgia
1/5
GoogleNot enough contact, 6 weeks after accident and no information, don't answer phone ,don't reply to emails, don't use them
Hi Cid, I'm sorry that there's been a delay in getting in contact with you. Please can you send your full details, including policy/claim reference number, to social@coveainsurance.co.uk so I can investigate this for you? Many thanks, Giorgia
5/5
TrustpilotGreat and very helpful service
Great and very helpful service. The members of staff were very knowledgeable and really helpful in making everything smooth and assisting where needed.
Hi Liam, thanks for leaving us a review - we're glad that our staff were able to help you where necessary. Best Wishes, Giorgia.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
