Trusted Agent profile · Halifax
★★★★★
2,602 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,602 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotVery empathetic and understanding of my…
Very empathetic and understanding of my situation. Very clear instructions and explanation. Very prompt and efficient service on a bad day for me Thank you
Hi Karen, thanks for taking the time to leave lovely feedback. Thanks Koelby
5/5
TrustpilotReally excellent service
Really excellent service, best communication from insurance management side. They do good dealing with me. Thank you very much Covea Insurance Management Team. Mrs R P ETI.
This is really lovely to hear, thank you so much for your feedback. I'm glad to hear you're happy with the service you received from the team. Kind Regards, Giorgia
5/5
GoogleVery helpful, positive and patient! Thank you! Christine
Hi Christine, I am pleased to hear that the service that you have received was to the high standard we aim to provide. Thanks Will
5/5
GoogleLucy handled my call very reassuringly and helpfully.
Hi Judith, Really pleased to hear how impressed you were with the service received from Lucy.Thank you for taking the time to leave your feedback. Very much appreciated. Tracey
5/5
TrustpilotMy car got hit by a vehicle under…
My car got hit by a vehicle under insurance with Covéa. Covea called me within hours to get the ball rolling and arranged a courtesy car for me straight away.
Hi Claire, thanks for taking the time to leave a review, we really appreciate it. Best Wishes, Giorgia
1/5
GoogleUnbelievable, tried ringing by phone, sent e mail no response that was over 4 weeks ago still trying
Hi Denise, I am sorry to hear that you have experienced difficulties whilst trying to contact us. Please can you email customer.relations@coveainsurance.co.uk with your claim reference number, first line of address and post code and we will try to assist you further. Kind regards Will
5/5
GoogleI was dealt with efficiently and the process was made easy by Will/Josh. Very satisfied with the service
Hi Jim, thank you for your feedback. I am glad to hear that the service you received was to the high standard we aim to provide. Kind regards Will
5/5
GoogleFast, effective, and friendly. Brooke, who set up my claim, was superb. Calm, clear and concise. Highly recommended.
Hi Merson, thank you for taking the time to leave your review. I am glad to hear that Brooke was able to assist you with your claim. Kind regards Will
5/5
TrustpilotExcellent efficient service
Excellent efficient service. Had an accident yesterday, less than 24hrs later had a phone call and everything on its way to being sorted. Would definitely recommend
Hi Chris, thanks for taking the time to leave us a review. I'm really glad everything is being sorted for you and that you're happy with our service! Many thanks, Stephanie
5/5
TrustpilotGreat Service
A very pleasant person to deal with, listened to my queries and explained exactly what I needed to do. Excellent communication skills very patient.
Hi there, thank you for taking the time to leave your kind comments. Its great to hear that you are happy with the service you have received. Many thanks, Diane.
1/5
TrustpilotWasting money and time
Wasting money and time, my damage is not paid since last november, but they have my money for a year insurance.Horrible company, avoid them! Absolutely unreliable! Still talking lies on phone. AVOID!!!
Hi there,I'm really sorry you're still not happy with the service you have received, if you would like us to look into this further you can still email social@coveainsurance.co.uk, we would like the opportunity to do this.Many thanksStephanie
5/5
TrustpilotClear on what was happening all the way…
Clear on what was happening all the way , very Professional, helpful
5/5
TrustpilotI had to contact Cobra following a…
I had to contact Cobra following a minor accident. Lucky for me I had Lucy assisting me with the claim. A wonderful and helpful person.
Hi, its great to hear that Lucy made your experience with us good. I will make sure that she receives your feedback. Thanks Koelby
5/5
TrustpilotExcellent customer service from the…
Excellent customer service from the Covea team - friendly, efficient, helpful and very positive.Thank you very much Covea!!Steve Robinson
Hi Stephen, thank you for taking the time to leave your feedback. I am happy to hear that we were able to assist you. Kind regards Will
5/5
TrustpilotLynn A
Lynn A was fantastic. Her customer service was second to none. Friendly throughout, really made me understand the insurance world. Top job Lynn!
Hi Sadie, we're glad to hear you were happy with the service provided by Lynn! I will ensure she sees your review. Many thanks for your review. Janet
5/5
TrustpilotPainless at fault claim experience
Smooth process when dealing with an at fault claim. Car written off, paid out and bought back all via photos, text messages and occasional phone conversation.Painless!
Hello Greg, I'm so glad you were happy with our claims process. Thank you very much for taking the time to leave us a review, we really appreciate it! Many thanks, Stephanie
5/5
TrustpilotI found Jordan to be kind…
I found Jordan to be kind respectful.understanding and patient he explained everything in detail and made sure that I was ok throughout the whole experience
Good afternoon Denise, many thanks for writing this review. We're glad to hear that Jordan provided you with the great service our customers deserve. Many thanks and take care, Chennelle
5/5
TrustpilotService
She was extremely helpful and friendly when we spoke over the phone, completely understanding and got back to me quickly when I had a question to ask.
Hi there, thank you very much for leaving us a review! I'm glad you were happy with the service you received. Thanks, Stephanie
5/5
TrustpilotI am very satisfied with the experience and customer service
I am very satisfied with the experience and customer service and prompt arrangements provided.
Hi Hamid, thank you so much for this review! Kind Regards, Shaun.
5/5
TrustpilotExceptional service 👏
Always the same excellent customer service experience from the representatives. Always willing to take the time to understand my request and getting it right first time.
Hi Pat, thank you very much for leaving us a review, we really appreciate it! I'm glad you're happy with the service you receive from us. Thanks, Stephanie
5/5
TrustpilotVery pleased with how my problem was…
Very pleased with how my problem was handled easy to understand and very pleased with result, Thankyou
Hi Mrs Ames, Thank you for taking the time to leave your feedback. I am happy to hear that we were able to assist you. Thanks Rizvana
5/5
TrustpilotPersonal recommendation
I found Beth Lynch very helpful, reassuring and competent. I would recommend her for her patience and kindliness.
Hi Joan, thank you for your feedback. I am glad to hear that the service you receive from Beth was to the high standard we aim to provide. Thanks Will
5/5
GoogleCourteous and efficient handling of our claim.
Hi Neil, thank you for your feedback. I'm pleased to hear you received the great level of service we aim to provide. Thanks Riz
5/5
GoogleI found Lucy very helpful and understanding
Hi Jennifer, Thanks for taking the time to leave a review and glad Lucy was able to help you. Kind Regards Tracey
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
