Trusted Agent profile · Halifax
★★★★★
2,602 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,602 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotThe claim was handled quickly and a…
The claim was handled quickly and a payout made within two days of the handler's decision
Hi Craig, Many thanks for taking the time to leave a review. We're delighted to hear that you had a good experience with us. We'll be sure to pass on your comments to the team. Kind Regards Tracey
5/5
TrustpilotHe explained the process fully and was…
He explained the process fully and was friendly
Hello, thanks for the review. We are glad you had such a friendly encounter with us. Many thanks, Kieran.
5/5
TrustpilotVery good and efficient service over…
Very good and efficient service over phone from Beth Lynch. Wish all phone contacts were as good as this one.
Hi Mr Kynoch, Great to hear how pleased you were with the service received from Beth. Thanks for taking the time to leave the review. Much appreciated. Tracey
5/5
TrustpilotI can only praise Covea Insurance for…
I can only praise Covea Insurance for there efficiency and help and all the staff are always so helpful and deal with everything so well, I would thoroughly recommend them
Thank you for your kind words Tracy and for taking the time to leave a review about the service you received. Best Wishes, Giorgia
5/5
TrustpilotDealing with Chloe was a pleasure
Dealing with Chloe was a pleasure. She remained patient, understandng and professional. Thankyou.
5/5
GoogleKiran was very helpful!PositiveProfessionalism
5/5
GoogleGreat! Amazing helpful lady! Whole experience was good and the best way to get help! Thank You for Your Patience
Hi Ellie, thank you for taking the time to leave your feedback. I am glad to hear that the service you received was to the high standard we aim to provide. Kind regards Will
5/5
GoogleExcellent customer service from Savannah initially then from Lewis today. My claim has been processed quickly and professionally. Thank you.
Hi, thank you for your feedback. I am glad to hear that Savannah and Lewis were able to assist you with processing your claim. Kind regards Will
5/5
TrustpilotI can only say excellent.
I can only say excellent.Contacted with8n an hour of the other driver contacting their insurance company (covea) and I really was very, very impressed. Clearly spoken call handler, Cameron. Just excellent and easy.
Hi John, I'm really glad to hear Cameron was able to help you so quickly. I will pass this feedback on, thank you for taking the time to leave it! Many thanks, Stephanie
5/5
TrustpilotSmooth Experience
Jacob R was very pleasant on the phone, he took down the details, spelt out words that needed spelling and explained the process for me.
Hi Mrs Small, I'm so pleased to hear that you are happy with Jacob's service, thank you for taking the time to review! Many thanks, Melissa
5/5
TrustpilotThe help from the call handler was very…
The help from the call handler was very clear and direct
Hi Dean, thank you for taking the time to leave your five star review. I am glad to hear that the service you received was to the high standard we aim to provide. Many thanks Will
5/5
TrustpilotJust spent months dealing with…
Just spent months dealing with Markerstudy !Riz at Covea sorted claim out in an hour, polite - freindly - helpful !Many thanks :-)
Hi Gaz, thank you for taking your time to leave your review. I am glad to hear that Riz was able to assist you with settling your claim. Kind regards Will
5/5
TrustpilotIncident 30/06/21
I was asked for my account of the incident that occurred on the 30/06/21, my call handler was courteous and the matter was dealt with promptly.
Hello Gail, thank you for taking the time to leave your kind comments. Its great to hear the service you have received so far has been positive. Many thanks, Emily
1/5
TrustpilotScam - Shocking company
Terrible - no one answers the phone- thinking this is a scam - buyer beware!
Hi Tiffany, We're sorry to hear you were unhappy about the time spent trying to contact us. We have been receiving a higher than normal number of calls lately. For your privacy, please could you email us on customer.relations@coveainsurance.co.uk with your concerns? Or alternatively call our Customer Relations Team on 01422 286406. Kind Regards Tracey
5/5
TrustpilotHappy
The lady was very helpful and very very nice she went out of her way to help me could you please pass this to her
Hi Frank, we're glad to hear you were happy with the service your received. Thank you for taking the time out to highlight your experience. Many Thanks, Janet
5/5
TrustpilotSo helpful and very swift to reimburse…
So helpful and very swift to reimburse me the cost of my repairs.
Good afternoon Jonathan, thank you for your response! We are pleased we could promptly resolve your concerns. Many thanks, Kieran.
5/5
GoogleOutstanding Customer Service Give Her A Raise Please ❤️
Hi Cixey, Thank you for the positive review. Great to hear how delighted your were! Kind regards Tracey
1/5
TrustpilotAvoid!
Avoid!Avoid!Completely useless, I`m waiting for my damage to be paid for 4 months, people there are absolutely dumb@ss, nobody cares about the costumers!Unfortunately there is not minus 5 on rating them.......
Hello, I'm sorry you're not happy and I'd really like to look into this for you. Please can you email your full details, including policy/claim reference number, to social@coveainsurance.co.uk. Many thanks, Giorgia.
5/5
TrustpilotAmazing
Literally the guy explained everything so well. I didn’t even had any questions at all.
Hi Lukas, thank you so much for this review! Many thanks, Shaun.
5/5
GoogleToday I was very stressed but Keann sorry my friend I hope this is how you spell your name.yes he came to my rescue he was very helpful and informative and I just found my stress seeping away,he knew his business and how to use it thanks again my friendPositiveResponsiveness, Professionalism
1/5
TrustpilotDon’t bother using them,I have had…
Don’t bother using them,I have had public liability insurance with them for years not made a claim.made a claim this year, and it was declined,look elsewhere for insurance.
Hi Andrew, sorry you're unhappy with us following a claim. If you would like me to look into this for you please email us: social@coveainsurance.co.uk - Chennelle
5/5
TrustpilotExcellent service
One of our company cars was involved in a non fault accident with one of their customers. Brandon provided an excellent service and sorted everything out for us very quickly. .
Hi there, thanks so much for your feedback - I'm really glad that Brandon provided excellent service and we'll be sure to share your feedback with him. Kind regards, Rachel
5/5
TrustpilotThe agent was very nice to talk with…
The agent was very nice to talk with and was very helpful in resolving my issues. She really helped in relieving my anxiety over my damage car.
Hello Edwin, we understand that having a damaged car can be very stressful so I'm really glad you're happy with the service you received from us. Thank you for leaving us a review. Kind Regards, Giorgia
1/5
TrustpilotAbsolutely terrible and untrustworthy
Because of their failure to chase up evidence that was readily available to them, I lost my insurance claim and NCB. Don’t waste your time with them. Absolutely terrible!
Good Morning, sorry to hear you're unhappy with the service that was provided. Please can you email your full details, including your policy/claim reference number and registration plate number, to social@coveainsurance.co.uk so I can look into this for you? Many thanks, Giorgia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
