Trusted Agent profile · Halifax
★★★★★
2,602 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,602 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
1/5
GoogleAvoid this awful small insurance company (which feels like a one man and his dog team) as always when you try to claim something back from what you’ve paid in, it is quickly dismissed with any little excuse they can find leaving genuine honest customers hundreds of pounds out of pocket. Use a reputable insurer
5/5
TrustpilotExcellent service on all counts …how…
Excellent service on all counts …how easy the whole process has been with CoveA…no stress… just understanding, efficiency and conscientious service! I would recommend this company to anyone .
Hi there, thank you so much for your kind words about the service you received, and for taking the time to leave a review for us! I'm so glad to hear you were happy with the service provided to you. Many thanks, Diane
3/5
TrustpilotI can't understand how my Landlord…
I can't understand how my Landlord insurance policy renewal went up by 25%, yet my other policy renewal (also with Covea) for an adjacent flat stayed the same. (The broker was also mystified).Policy numbers available if needed.
Hi Frank, Thanks for your feedback.We take a number of rating factors into account when calculating your quote, and differences in any of these factors may be the reason for the price difference. If you'd like to discuss your policies with a member of our team, please email social@coveainsurance.co.uk with your policy number. Kind regards, Rob
1/5
TrustpilotAvoid this company made a claim in…
Avoid this company made a claim in December 2019 got passed from pillar to post then after almost 3 months only to be told my Household claim had been declined absolutely shocking company AVOID
Hello Alison, I'm sorry you feel this way and to hear you're unhappy in your dealings with us. If you'd like to discuss this further please can you email your details, including policy number, to social@coveainsurance.co.uk so I can investigate for you. Kind Regards. Giorgia
5/5
TrustpilotGreat friendly service
Great friendly service, super helpful and supported me every step of the way through the claim. They are not my insurance company, but I will ensure I get a quote from them at my next renewal.
Hello Andy, thanks for taking the time to give us a review. I'm so happy that you were satisfied with the level of service you received during your claim. Many thanks, Giorgia.
5/5
TrustpilotWhat a great example of how to treat a customer
I found the gentleman, Brandon McGibbon so kind and patient, he explained the whole process so thoroughly and was so patient, he answered all my questions and concerns so eloquently
Good afternoon, thank you very much for taking the time to leave us a review. I'm really glad to hear Brandon gave you a great experience with us! Many thanks, Stephanie
5/5
TrustpilotI have just assisted my elderly…
I have just assisted my elderly neighbour with a claim and I was very impressed by the support offered by my case officer in very difficult circumstances. The claim was honoured in full despite some complicated issues
Hi James, thanks so much for taking the time to share feedback on your experience with us. I'm so glad we were able to help you and your neighbour to resolve the claim effectively. Thanks, Rachel
5/5
GoogleMitchell dealt with my claim efficiently and in a friendly manner.
Hi Robert, thanks for your review. We will make sure to pass the message on. Many thanks, Kieran.
5/5
TrustpilotChloe was brilliant and helped me…
Chloe was brilliant and helped me through the whole process. A big thank you to her.
5/5
Googleextremely pleasant and helpful and sorted my query very quickly. thank you
Hi Graham, Thank you for the wonderful review for our team. Kind regards Tracey
5/5
GoogleVery easy and pleasant to deal with. My issue sorted very quickly.
Hi Monte, What a great review and pleased to read how well our staff dealt with the issue. Thanks for taking the time to leave a review. Tracey
1/5
TrustpilotDrive without insurance do worth but…
Drive without insurance do worth but with Covea insurance it doesn't worth .. They only take money but do not cover your losses ... Beware, Stay away and stay safe
Hi Farooq, thank you for bringing this to my attention and I'm sorry to hear you're not happy in your dealings with us. If you'd like to discuss this further please can you email your details (policy/claim reference, vehicle registration plate and contact information) to social@coveainsurance.co.uk so I can speak to the relevant team for you. Many thanks, Giorgia
1/5
GoogleSeen a post on Facebook from a lady in bishop Auckland, who’s house has been destroyed by a sink hole. Because yourselfs didn’t sort the hole problem. Rats then came up from the ground and has destroyed there house and your refusing to help this lady with children who are disabled. Should be ashamed.
5/5
TrustpilotCovea Insurance
My claim was dealt with on the telephone by Brandon and subsequently and primarily by Patricia. The service provided by both was excellent and comprehensive; they are a credit to their employers
Hi John, thank you for giving us feedback on the experience you had with us. I'm really glad you were happy with the service you received from both Brandon and Patricia too! Best Wishes, Giorgia
5/5
TrustpilotGreat Service after a claim
Great Service after a claim. Received a call from Anya Hale in Claims, she was extremely helpful and was able to deal with all my questions. She was very polite and had a good manner.
Hiya - thank you for taking the time to leave us a review we really appreciate it! Best Wishes, Giorgia.
5/5
TrustpilotHelpful lady
very helpful and knowledgeable the representative of your company did everything she could possibly do to assure me that everything would get sorted as soon as possible she is a credit to your company
Hi Jim, thank you very much for leaving such a nice review about the service you received - we really appreciate it! Best Wishes, Giorgia.
5/5
TrustpilotI’m not with this company but I’m…
I’m not with this company but I’m dealing with an incident and this is the claimants insurance company. They were really helpful, informative and friendly. Really made my claim really easy and quick.
Hi Nathan, I'm glad you've found us easy to deal with and that the claims process was made simple for you. Thank you very much for taking the time to leave us a review. Kind regards, Stephanie
4/5
TrustpilotNot being a customer and claiming…
Not being a customer and claiming against someone that is they were brilliant completely understood what I was saying and quickly established that I was telling the truth and sorted everything very quickly brilliant service
Hi Jake, thanks for taking the time to give us a review - we really appreciate it! All the best, Giorgia.
1/5
TrustpilotAbsolutely shocking tried ringing X3
Absolutely shocking tried ringing for 3 days can't get hold of anyone accept switch board. Wouldn't recommend anyone to this company even be told by professionals this is a bad company to deal with
Hi Dale, I'm really sorry to hear that you struggled to get hold of anyone. If you still need assistance, please can you send your details and policy or claim reference to social@coveainsurance.co.uk and I will arrange a call back asap for you. Kind Regards, Rachel
5/5
TrustpilotDemi provided very clear efficient…
Demi provided very clear efficient service. Explaining everything I needed to know and put me through to appropriate people I needed to talk too. Very pleasant young lady
Hi Gina, thank you for providing feedback for Demi. I will pass on your comments. Thanks Koelby
5/5
Trustpilotamazing customer service
I am not currently insured with Covéa but I have had amazing customer service from them whilst dealing with a claim of damage to my car! I cannot recommend them enough! Very impressed
Hello Louise, thank you for taking the time to leave a review. I'm glad to hear you're happy with the service that was provided. Best Wishes, Giorgia
5/5
TrustpilotRequest for Settlement Letter
I requested a settlement letter from Corvea and found Lucy to be efficient, extremely helpful and friendly. The company was quick to act and most supportive. J
Hi John, we're glad to hear you were happy with the service Lucy provided. Thank you for taking the time out to highlight your experience. Many thanks, Melissa
5/5
TrustpilotGreat Customer Service
It was a pleasure to speak with the Covea representative today. She was professional and extremely pleasant when dealing with my claim
Hi Ursula, thank you for your feedback. I am glad to hear that the service you received was to the high standard we aim to provide. Kind regards Will
5/5
Trustpilottwo very helpful employees at covea
We have had excellent service from Covea at all stages of our claim. It is always a difficult time when there has been an accident but the phone contacts were very thoughtful and helpful
Hi Patricia, I understand that it can be difficult when you've got to make a claim but I'm really glad to hear that our claims handlers were able to help you out as best they could. Thank you for taking the time to leave your feedback, we really appreciate it. Best Wishes, Giorgia.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
