Trusted Agent profile · Halifax
★★★★★
2,602 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,602 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotVery courteous and helpful staff at all…
Very courteous and helpful staff at all levels. Most efficient and knowledgeable in dealing with my insurance claim. I would highly recommend them to anyone looking for insurance cover
Good afternoon, Mary. I'm really pleased to hear that we provided a great service! Thank you for taking the time to write a review. Many thanks, Diane
5/5
TrustpilotAdil
Agent - Adil, was helpful in explaining process and next steps by the approved repair garage
Hi Colleen, thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to the team. Many thanks, Shaun.
5/5
TrustpilotMy claim has been pretty much …
My claim has been pretty much straightforward and processed very promptly. The staff have been great with the phone service, very patience and understanding ,I would recommend
Hi John, thank you for taking the time to leave your review. I am glad to hear that we were able to assist you with your claim. Kind regards Will
1/5
TrustpilotDisgraceful thieves without a concience…
Disgraceful thieves without a concience who give kickbacks to property developers to sell comically overpiced leasehold business insurance policies
Good Afternoon, We're sorry to hear you are unsatisfied with our service. So we can provide more information, and for your privacy, please could you email us on customer.relations-rdg@coveainsurance.co.uk with your concerns? Or alternatively call our Customer Relations Team on 01422 286306. Kind Regards Tracey
4/5
TrustpilotToday i rang covea insurance about my…
Today i rang covea insurance about my claim, i got to speak with an agent after 1hour & 30 mins in which the agent was verry helpful & dealt with my claim proffesionally.
Hello Junior, apologies for the wait you faced trying to get through to us yesterday but I'm glad to hear we were able to help you with your claim. Thank you for taking the time leave us a review. Best Wishes, Giorgia
4/5
GoogleRed - Antonia was very helpful and pleasant.PositiveProfessionalism
5/5
GoogleLucy was very helpful throughout the claims process
5/5
TrustpilotTrouble-free claim
Trouble-free claim, handled by polite, confident staff.Thank you
Good morning. I'm really pleased to hear that you are happy with the service we provided. Thank you for taking the time to leave a review. Kind regards, Diane.
5/5
TrustpilotThe guy needs a promotion because…
The guy needs a promotion because everyone didn’t want to help then 2 weeks later lucky David answered the phone and made it very easy compared to everyone else thanks again David
Hi Alfie, thank you for your feedback on how your call went with David and for taking the time to leave us a review. I apologise for the difficulty you faced prior to this but I'm glad to hear that David was able to help you. Best Wishes, Giorgia
1/5
TrustpilotNEVER EVER GET INSURANCE WITH THIS…
NEVER EVER GET INSURANCE WITH THIS COMPANY OR THROUGH AA BOTH OF THEM WORK TOGETHER ITS A SCAM
1/5
GoogleWhy did they set up my Direct Debit bank account? We didn't talk about any insurance, I didn't receive any letter. I think this is an attempt to steal my money. I warn others.NegativeProfessionalism
Hi Piotr, thank you for bringing this to my attention. We do underwrite for a lot of companies so this might be why you're seeing our name in your bank statement. Please can you send me your details, including the date of the payment and the amount taken and any other references, to social@coveainsurance.co.uk so I can investigate this for you. Many thanks, Giorgia
5/5
TrustpilotHarry dealt with my claim…
Harry dealt with my claim professionally, efficiently & with sensitivity to the stress caused by the accidental damage to my car. In a difficult time this was as good an experience as it could be.
Hi Pete, thank you very much for taking the time to leave us a review, I'm really glad Harry made the claim as easy as possible for you. Many thanks, Stephanie
5/5
TrustpilotFirst impression very poor, but soon turned it around.
Credit where credit is due, had initially given 1 star due to lack of contact, but they pulled it out the bag yesterday and claim is now fully settled. Thank you for working hard to meet expectation.
Update** Hi Leanne, thank you for updating your review. I'm really glad your claim got resolved and everything has been settled. Many thanks, Giorgia.Hi Leanne, I'm sorry that there has been a delay in proceedings regarding your claim. As per my email to you I have now passed your details on to the relevant team to investigate and for someone to get in contact with you as soon as possible. Best Wishes, Giorgia.
5/5
TrustpilotHaving to unfortunately make a claim,it…
Having to unfortunately make a claim,it was a very straight forward process handled promptly and courteously by Sam T ,highly recommended as a very professional company! Thanks again for their help,Nigel
Hi Nigel, I'm sorry to hear you had to make a claim but I'm glad Sam was able to help you. Thank you for your feedback. Best Wishes, Giorgia
5/5
TrustpilotAlice W has been more than helpful and…
Alice W has been more than helpful and I can't thank her enough. Claim settled very quickly, which I really appreciate. Please pass on my sincere thanks for everything she has done.
Good Afternoon Sally, thank you for your lovely words and for taking the time to leave feedback about your experience. I'll be sure to let Alice know of your review. Kind Regards, Giorgia
5/5
TrustpilotLovely lady,very helpful and good service.
Lovely lady,very helpful and good
Good Evening Michael. Thank you for taking the time to write a review about your experience. I'm glad to hear how happy you are with the service that has been provided. Kind Regards, Charlotte.
5/5
TrustpilotMost helpful Olivia
Scuffed the side of my car on my drive wall ,getting touch with Olivia....who talked me thro everything, easily,who was absolutely brilliant....from start to finish, she a credit to the company
Good Afternoon Parveen, thank you for sharing your positive experience with us. We hope you are okay following your incident and we're glad that we were able to make this process easier for you. Kindest regards, Chennelle
5/5
TrustpilotAmazing customer service
Amazing customer service! Spoke with Josh who was willing to go the extra mile for customer satisfaction. Thank you provident for making such a difficult time that little bit easier. Highly recommended.
Good morning Lacey, thank you for your lovely words about Josh - this is great to hear! We really appreciate you taking the time to leave us a review. Best Wishes, Giorgia
1/5
Trustpilot6 Months in an inhabitable property
6 Months in an inhabitable property - trying to get out of paying for repairs - nothing has been resolved at all - my complaint has not been resolved properly either. Next stop the FOS and FSA.
Hi Claire, I'm sorry to hear about your current living situation and want to help you as best as I can. Please can you send your full details, including claim number, to social@coveainsurance.co.uk and I will get a member of the team to investigate this for you. Many thanks, Giorgia.
5/5
TrustpilotGood service thanks very much anyone…
Good service thanks very much anyone could use this service o bother
Good afternoon James, thanks for your review. We are glad to hear our team have been so helpful. Kind regards, Kieran.
5/5
TrustpilotThe constant communication
The constant communication, keeping me up to date on all proceedings. Very helpful and friendly staff.
Hi Hayley, thank you for your review. We are glad the staff have been friendly and communicative during your experience with us. Many thanks, Kieran.
5/5
TrustpilotRiz was fantastic
Riz was fantastic. He made a stressful situation very easy.Thank you
5/5
TrustpilotReally good explaining procedure and…
Really good explaining procedure and although very slow and thorough process claim was accepted with no quibbles or problems.Excellent service
Hi Graham. I'm happy to hear that your claim was dealt with quickly and with no issues. Kind Regards Melissa
4/5
GoogleKiran was very helpful and very friendly.PositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
