Every review we hold for the Halifax office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe had a flood in July
We had a flood in July , December now and still have had no compensation ..Utterly dismayed at the way Covea has dealt with us , they made the process unclear , confusing and difficult , nothing in writing .. so bad....
Nik · 12 December 2017
Agent replied · 16 June 2024
Hi Nik, I'm really sorry that you are not happy with how your flood claim has been handled so far. Please can you send your details to social@coveainsurance.co.uk so that we can investigate the issues that you have raised. Many Thanks, Rachel
★★★★★ 1/5
TrustpilotPromised to call back several times…
Promised to call back several times wasted my time chasing them up. Given up now after nearly 2 weeks of phone calls. Crap do not use. The poor reviews on here do seem to get a reply but too late Covea!
Trev · 19 September 2018
Agent replied · 16 June 2024
Hi Trev,I'm really sorry you're not happy with the service you have received from us. If you would like us to look into your case, we would be keen to, please email your details including your claim/policy reference to social@coveainsurance.co.uk.Kind regardsStephanie
★★★★★ 5/5
GoogleGood reliable service💯💯😎 …
Merrifield · 16 April 2024
Agent replied · 16 June 2024
Good afternoon, Merrifield. Thank you for your review, we are pleased to hear you are happy with our service. Kind regards, Diane.
★★★★★ 5/5
GoogleVery helpful and understanding
Pete · 16 April 2024
Agent replied · 16 June 2024
Hello Pete, thanks for leaving your review. We are glad to hear your have found our so service so helpful. Many thanks, Kieran
★★★★★ 5/5
GoogleVery helpful and reassuring
Hannah · 16 April 2024
Agent replied · 16 June 2024
Hello Hannah, we are happy to hear you are satisfied with our service. Thank you leaving a review!! Kind regards, Kieran.
★★★★★ 5/5
GoogleVery patient and helpful
Martin · 16 April 2024
Agent replied · 16 April 2026
Hi Martin, it's great to hear you are happy with our service! Thank you for leaving this review. Kind regards, Melissa
★★★★★ 5/5
TrustpilotExcellent service from Riz
Riz dealt with me and he was excellent, as I do not have a broad knowledge on cars and this was my first time having to deal with insurances, he explained everything to me and made me feel at ease.
Fern · 8 April 2019
Agent replied · 16 June 2024
Hi Fern, thank you for leaving us a review. I'm so happy that Riz was able to explain everything to you whilst you were making your claim, I'll be sure to let him know of your kinds words. Best Wishes, Giorgia.
★★★★★ 5/5
TrustpilotI believe the experience I had today…
I believe the experience I had today was excellent the phone was answered quickly never had to wait all my questions were answeredAnd I had no problem at all the person on the phone was very very polite as well
Simon · 22 March 2019
Agent replied · 16 June 2024
Hello Simon, I'm so glad that you got to speak to someone as quickly as you did and that your questions were answered. Thank you for leaving a review, we really appreciate it. Best Wishes, Giorgia.
★★★★★ 4/5
TrustpilotHad to call covea insurance
Had to call covea insurance, after an accident in Sheffield this morning, spoke to a lovely lady called molly, cannot fault her, how professional she was. Picking courtesy car up at 5.30 today. Thank you for all your help
Graham · 5 September 2019
Agent replied · 16 June 2024
Good Afternoon Graham, thank you for the feedback on the service you received today and for your lovely words about Molly. Sorry to hear about your accident! Best Wishes, Giorgia.
★★★★★ 5/5
TrustpilotI was really impressed with Sophie.
I was really impressed with Sophie in the manner she dealt with me. She was clear about the advice she gave. She was efficient in sending me the details I required. I felt very comfortable dealing with her.
Jeff · 25 January 2020
Agent replied · 16 June 2024
Hi Jeff, thank you for your review and for your lovely words about Sophie - we really appreciate you taking the time to leave us your feedback on the service you received. Many thanks, Giorgia
★★★★★ 5/5
TrustpilotVery efficient and friendly service
Very pleasant call handler who gave me all the information I required. All the next steps were spelt out clearly and the call handler took into account my disabilities in connection with my courtesy car requirements.
Eileen · 2 September 2020
Agent replied · 16 June 2024
Hello Eileen, I'm really glad to hear you're happy with the service you received from us and that the call handler was able to help you get the best courtesy car to fit your needs. Many thanks, Giorgia
★★★★★ 1/5
TrustpilotBad experience not helpful recommend do…
Bad experience not helpful recommend do not use this company stressed out with trying to get it all sorted out customer service a joke
Consumer · 22 September 2022
Agent replied · 16 June 2024
Hi, I am sorry to hear that the service you received has not been to the high standard we aim to provide. To allow us to review this further for you please can you email customer.relations@coveainsurance.co.uk with your full name, first line of address and post code. Thanks Will
★★★★★ 5/5
TrustpilotFirst time i have had to make a claim…
First time i have had to make a claim in 10 years of driving, heard horror stories from friends but this was so easy and made a stressful day abit easier! bethany was a great help!
Jon · 22 August 2020
Agent replied · 16 June 2024
Hello Jon, I'm happy to hear you found the claims process easy and that Bethany was able to help you. Thank you for leaving us your feedback. Best Wishes, Giorgia
★★★★★ 5/5
GoogleVery simple process and very knowledgeable and attentive person dealing with me.
I would highly recommend
Harry · 17 June 2023
Agent replied · 16 June 2024
Hi Harry, thank you for your review. I'm happy we were able to help and made the process easy for you. Thanks Riz
★★★★★ 5/5
GoogleVery professional knowledgeable and friendly agent Mitch assisted and couldn't have been more helpful Highly recommended
Gee · 17 June 2023
Agent replied · 16 June 2024
Good afternoon, thank you for taking you time to leave a review. We are glad to hear Mitch provided such helpful service and will make sure this is fed back to the team. Kind regards, Kieran.
★★★★★ 5/5
TrustpilotVery helpful staff in assisting me with an insurance claim
I was walked through the procedure and processes very efficiently. Hopefully all will be resolved in due course.
Robin · 18 April 2023
Agent replied · 16 June 2024
Hi Robin, thank you this review. We'll make sure our team hear your kind words. Many thanks, Shaun.
★★★★★ 5/5
TrustpilotBrandon McGibbon get him a pay rise
Brandon McGibbon get him a pay rise! Was sensational to me on the phone. I would recommended him to anybody who is in need of a calm collective operator with a cool head. Top man!
Customer · 16 November 2020
Agent replied · 16 June 2024
Hi there, thank you for the lovely review of the service Brandon gave you! I'm really glad he was able to help you and I'll make sure to pass on your comments. Thanks, Stephanie
★★★★★ 5/5
GoogleJordan was really helpful and made everything clear to understand.
Louise · 17 June 2022
★★★★★ 5/5
GoogleI'm very happy with the person I spoke to on the phone. He helped me a lot and explained everything in a good manner. Excellent service
Alena · 17 June 2022
Agent replied · 16 June 2024
Hi Alena, I am happy to hear that the service you received was to the high standard that we aim to provide. Thanks Will
★★★★★ 5/5
TrustpilotGreat communication
Great communication. Great service. The repair centre even cleaned the inside of my car!
Ginette · 7 August 2023
Agent replied · 16 June 2024
Hello Ginette, thanks for your review. We are glad to hear you are happy with us and our suppliers. Kind regards, Kieran.
★★★★★ 5/5
TrustpilotGreat quick and efficient service was…
Great quick and efficient service was resolved in an amazing timeframe even over the Easter bank holiday period
Customer · 12 April 2023
Agent replied · 16 June 2024
Good afternoon, thank you for your review. We are glad to hear that our service was quick and efficient despite it being a busy period. Kind regards, Covea Insurance
★★★★★ 5/5
TrustpilotConnor at Provident insurance was…
Connor at Provident insurance was absolutely fantastic. I have completed an entire insurance claim in less than a week, had a hire car within 2 hours and he couldn't do enough to help me.
Stephanie · 26 January 2021
Agent replied · 16 June 2024
Good afternoon Stephanie, we're pleased to hear that Connor provided you with a positive experience, i'm sure Connor will be pleased to hear this. We hope you're okay following your accident. Take care, Chennelle
★★★★★ 5/5
TrustpilotVery understanding and made me feel…
Very understanding and made me feel abit better about my accident.
Bethanie · 21 October 2023
Agent replied · 16 June 2024
Good afternoon. Thank you for your review. Its good to hear you are happy with the service that we provided. Kind regards, Diane.
★★★★★ 5/5
TrustpilotExcellent. All I want from an insurer
I claimed against their customer and they were extremely helpful snd very very efficient. To the extend I will look to them for cover for my car next renewal. Very impressed
Sharon · 3 September 2021
Agent replied · 16 June 2024
Hi Sharon, I'm so pleased you were happy with our service, thank you for taking the time to leave a review! Many thanks, Melissa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
