Every review we hold for the Halifax office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy car has been hit by some one else…
My car has been hit by someone else covered by Covea. At the start of the claims journey, but so far a very quick and efficient service. Fingers crossed that this superior customer service continues so that a quick resolution is reached.
AER · 26 January 2019
Agent replied · 16 June 2024
Hi there, we're really glad you've had a positive experience so far. Thank you for taking the time to leave your review and I'll pass your comments on to our Claims team. Thanks, Stephanie.
★★★★★ 5/5
TrustpilotSo helpful and efficient
So helpful and efficient. Couldn't ask for better service. Thank you to everyone 👌😊
Jean · 11 October 2023
Agent replied · 16 June 2024
Good afternoon. I'm really pleased to hear that you are happy with our service. Thank you for taking the time to leave a review. Kind regards, Diane.
★★★★★ 4/5
TrustpilotAll departments very helpful
All departments very helpful, only thing was the amount of time waiting for someone to answer me at least an hour
Patricia · 21 March 2023
Agent replied · 16 June 2024
Hi Patricia, thank you for your review! We'll make sure our team hear your kind words. We apologise for how long it took to answer your call. We have been taking more calls than usual recently, which has led to longer wait times. We will pass your feedback onto our team leaders. Kind Regards, Shaun.
★★★★★ 5/5
TrustpilotCall handler communication
I spoke to a guy called Ollie on the phone and he was so polite, understanding & had excellent communication skills.I couldn't have wished for a better service
Sue · 27 June 2022
Agent replied · 16 June 2024
Hi Sue, I am glad that Ollie was able to assist you, as the service our customers receive is our main priority. Thanks Will
★★★★★ 5/5
Trustpilot1st time I have ever had to make a…
1st time I have ever had to make a claim and the gentlemen I spoke dealt with it amazing. He was very professional and managed to keep me calm while trying I tried to explain the accident.
Joanne · 21 November 2020
Agent replied · 16 June 2024
Hi Joanne, I'm really glad the team were able to make your first claims experience as positive an experience as it could have been! Thank you for taking the time to leave us a review. Many thanks, Stephanie
★★★★★ 5/5
TrustpilotAccident claim.
Having got through on the phone quickly, the call was dealt with in a matter of minutes. I was advised what the next move is and was able to complete the call with confidence.
Grandad · 20 July 2021
Agent replied · 16 June 2024
Hello, thank you so much for your kind words about the service you received, and for taking the time to leave a review for us! I'm so glad to hear you were happy with the service provided to you. Many thanks, Diane
★★★★★ 5/5
TrustpilotHats off to Brandon
Hats off to Brandon, amazing service, explained everything clearly, really helpful and informative. For the most stressful time for me was made easy! Highly recommended and thank you ever so much, hope part 2 goes as smoothly.
Crystal · 16 November 2020
Agent replied · 16 June 2024
Hi Crystal, thank you very much for leaving us a review, I'm really glad Brandon was able to make a stressful situation that bit easier for you. Thanks, Stephanie
★★★★★ 5/5
GoogleKiran was highly professional and dealt with my enquiry efficiently and professionally
Lynsey · 17 June 2022
★★★★★ 5/5
TrustpilotFeedback on Chloe
Hi Chloe could not have been more helpful, she answered any questions that we had and was very professional and polite through out the conversation, a very good employee to have, very happy
Katie · 13 September 2021
Agent replied · 16 June 2024
Hi Katie, I'm really pleased to hear that Chloe provided a great service! Thank you for taking the time to review. Many thanks, Melissa
★★★★★ 4/5
TrustpilotConner dealt with my query concisely
Conner dealt with my query concisely, consideratly, and comprehensively. Knowledgeable and clear in his reporting of information. I was left knowing exactly my position, and in no doubt that he was dealing with my problem properly.
Thomas · 1 February 2021
Agent replied · 16 June 2024
Good afternoon Thomas, thank you for your feedback about Conner. It's lovely to hear he has kept you up to date with where you are in your claims journey. Kind Regards, Giorgia
★★★★★ 5/5
TrustpilotThe lady I spoke to was very helpful
The lady I spoke to was very helpful, friendly and professional and put me at my ease
Maria · 6 July 2023
Agent replied · 16 June 2024
Hi Maria, thank you for leaving a review, this is great to hear! Kind regards, Melissa
★★★★★ 5/5
TrustpilotThey were clear and helpful and…
They were clear and helpful and friendly. I am distressed about my car-and they reassured me. Thank you.
Lynn · 2 June 2023
Agent replied · 16 June 2024
Many thanks for taking the time to leave a review. We're delighted to hear that you had a good experience with us. We'll be sure to pass on your comments to the team.
★★★★★ 1/5
TrustpilotVery appalling disgrace of a company…
Very appalling disgrace of a company they don't pay out if anything happens.Stay away be warned ⚠️.
Matthew · 1 July 2023
Agent replied · 16 June 2024
Hello Matthew, we are sorry to hear you are unhappy with our service. Please could you email customer.relations@coveainsurance.co.uk with your claim/policy details so we can look into the matter for you. Many thanks, Kieran.
★★★★★ 5/5
TrustpilotMy parked car was hit by a Covea…
My parked car was hit by a Covea Policyholder who left the scene. Covea promptly obtained a report and agreed to deal with my claim. I found all the staff involved to be polite and professional. Excellent swift service.
Ann · 21 January 2020
Agent replied · 16 June 2024
Good Afternoon Ann, thank you for taking the time to leave us a review about the service you received from us - we really appreciate it. Best Wishes, Giorgia
★★★★★ 5/5
TrustpilotI was very happy with all the helpful…
I was very happy with all the helpful staffWho made my experience easy and reduced my stress!Everything well organised , no problems and my car now looking amazing and running well . Thank you
Diana · 4 June 2021
Agent replied · 16 June 2024
Hi Diana, thank you for taking the time to provide feedback. Thanks Koelby
★★★★★ 5/5
TrustpilotExcellent Customer Service following claim.
Customer service and speed of resolving issues related to a recent claim could not have gone smoother. Many companies put up all sorts of barriers before any settlement is finilised. Covea have been excellent in this respect and would happily recommend them.
Jerry · 23 May 2018
Agent replied · 16 June 2024
Thank you so much for this lovely feedback Jerry!! I'll pass it on to the team!
★★★★★ 5/5
TrustpilotSundas handled my call and advised me…
Sundas handled my call and advised me in a very courteous and proffesional manner. Having experienced this level of competence, I feel satisfied that my claim will be progressed as efficiently as possible.Award Sundas a pay increase effective immeditely!!!😉
Luke · 8 January 2020
Agent replied · 16 June 2024
Hi Luke, thank you for your kind words about Sundas and for taking the time to leave us a review. I'm really happy to hear you're satisfied with how your claim has been handled. Best Wishes, Giorgia.
★★★★★ 5/5
TrustpilotThe efficient way my claim was dealt…
The efficient way my claim was dealt with and being kept informed on the progress.
David · 18 August 2023
Agent replied · 16 June 2024
Hi David, thank you for your review. We are glad your claim was dealt with in such an efficient manner. Kind regards, Kieran.
★★★★★ 1/5
TrustpilotIf they had no stars it would be more…
If they had no stars it would be more appropriate! A customer that’s been insured with them for 45 years and never claimed being refused a payout when her living room pipes burst and ruined her carpet!!!!! Disgusting!
Tracey · 29 April 2020
Agent replied · 16 June 2024
Hi Tracey, thank you for bringing this to my attention and I'm sorry to hear you're unhappy. I can confirm we've received your email and have passed this to the relevant team to look into for you. Best Wishes, Giorgia
★★★★★ 5/5
GoogleJust had Ellie help me through my claim etc was fabulous couldn’t of have helped any more!!!
Terry · 17 June 2023
Agent replied · 16 June 2024
Hi Terry, thank you for taking the time to leave your review. I am pleased to hear that Ellie was able to assist you with your claim. Thanks Will
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful - gave me all the information that I needed & I didn't need to ask for it
ELisa · 19 April 2023
Agent replied · 16 June 2024
Hi Elisa, thank you this review. We'll make sure our team hear your kind words. Many thanks, Shaun.
★★★★★ 5/5
TrustpilotCommunication
Communication. Keeping me informed of all the details. Understanding how upset I was and I'm over losing my ring.
Leslie · 15 April 2023
Agent replied · 16 June 2024
Hello again Leslie, thank you for another kind review. We are glad the service has been so positively impacting. Kind regards, Kieran
★★★★★ 5/5
GoogleJoe S at Covea was really helpful. He patiently answered all my questions & sorted out a niggling problem. He definitely helped me through a stressful situation
Judy · 17 June 2022
Agent replied · 16 June 2024
Hi Judy, Great to hear how well Joe dealt with your call. Pleased to hear the niggling problem is sorted too. Tracey
★★★★★ 5/5
TrustpilotSimple an friendly service
Simple an friendly service. Always go direct to the insurer instead of these accident management companies.Spoke with Aiden today, 20 minute phone call an basically nearly all sorted compared to 1hr and 20 mins with Dial direct the broker.
Ami · 6 November 2019
Agent replied · 16 June 2024
Hi Ami, thanks for your review. I'm really happy to hear Aiden was able to help you with your claim. Many thanks, Giorgia
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
