Trusted Agent profile · Halifax
★★★★★
2,605 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,605 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
GoogleLewis gave exceptional service. He dealt with my claim very efficiently and explained everything to me very clearly and was very polite. Nothing was too much trouble. Excellent service. Extremely pleased.
Hi Kevin, thank you for taking the time to leave your feedback. I am glad to hear that the service you received from Lewis was to the high standard we aim to provide. Kind regards Will
5/5
TrustpilotVery pleasant
Very pleasant, attempted to get me the help required, PI teams phone lines were down, she was truthful and told me this instead of making me wait on hold. Was able to give me further contacts. Lovely attitude
Hi Charlie, we always seek to be open and honest with our customers and so it is great to know this has happened here; and also that our teams were still able to provide advice to progress the matter at hand. Many Thanks, Declan.
5/5
TrustpilotGreat friendly fast service
Great friendly fast service after my car was damaged and a courtesy car arranged. Really can’t fault the way the claim was handled by the friendly advisor who explained everything and ensured that I wasn’t inconvenienced in any way. 5 stars from me.
Hi Amanda, thank you for leaving a review - we really do appreciate it! I'm really glad to hear you're happy with the service that you received. Best Wishes, Giorgia.
1/5
TrustpilotThis company and has ruined our year.
This company and has ruined our year, they have been a nightmare in every aspect and I can’t wait to get the ombudsman on their case. I am absolutely fuming with them. DO YOURSELF A FAVOUR, AND GO NOWHERE NEAR THIS INSURANCE COMPANY.
Hi Andy, I am so sorry that you're unhappy with your experience with us, this really isn't how we want customers to feel. Please could you send your details to social@coveainsurance.co.uk so that I can look into what has happened for you. Kind Regards, Rachel
5/5
TrustpilotStaff an asset for Covea
Just so wonderful a person,helpful courteous and eager to help.Excellent staff at Covea,would never hesitate to recommend. My experience relate the after service which Covea offers. Many insurance companies lack this.
Hi Jayant, the service our customers receive is our main priority and I am glad to hear that the service you received was to the high standard that we aim to provide. Thanks Will
5/5
TrustpilotThe service was excellent
The service was extremely efficient. The accident was late on Saturday evening. The details of what happened, the repair and replacement were sorted on the Monday morning. The car collection and replacement vehicle happened the next day. I was very impressed. Thank you.
Hi Bob, I'm sorry to hear about the accident you were involved in but I'm really glad you're happy with the service that you received. Thank you for taking the time to leave us a review - we really appreciate it. Kind Regards, Giorgia.
5/5
TrustpilotVery easy to deal with and reassuring
Very easy to deal with when i was involved in a crash especially for me who has autism. They have taken care of everything and answered all questions about my situation that I had which helped me calm down after my crash.
Hi Liam, thank you so much for leaving your feedback. I understand that having an accident can be a worrying time so I'm really happy to hear that the team were able to calm you down after your crash. Best Wishes, Giorgia
4/5
TrustpilotNot that bad
My electric bike got hit by a car driven by their insured. Totally his fault. Took a while to respond but got payment for the repair in about 4 - 5 weeks.
Hi Philippa, I am sorry to hear that you have not received a response in relation to your claim. Please can you email Customer.Relations@coveainsurance.co.uk with our customers vehicle registration and claim reference number so we can review this further. Kind regards Will
5/5
TrustpilotWe had an incident with a car rolling…
We had an incident with a car rolling back and causing damage to our van .The experience we have had with having this unfortunate accident has been made easier when dealing with Riz who has been very professional in handling the situationThank you
Hi Colin, sorry to hear about the damage to your van. Thank you for taking the time to leave us a review about the service you received from Riz. Kind Regards, Giorgia.
5/5
TrustpilotQuick and honest and listening
I have been amazed how quickly the process has been done. I used the upload your own photos link which removes the need on waiting this to be out sourced . I would use them again.
Hi Michael, we're glad to hear you were happy with the service provided! Many thanks for your review. Janet
5/5
TrustpilotGreat customer service
Great customer service ! Couldn’t have been easier dealing with well trained members of staff.
Good afternoon Mr Kay. I'm really pleased to hear that you are happy with the service we provided. Thank you for taking the time to leave a review. Kind regards, Diane.
5/5
TrustpilotI doubt they could be better
For only the second time in over 60 years driving or riding I had to make a claim after being rammed by another car. From start to finish Covéa (a.k.a. Provident) were brilliant. Friendly, understanding, helpful and efficient. My thanks to all.
Good Afternoon Richard, thank you for taking the time to leave your feedback regarding the service you received from us, we really appreciate it! Best Wishes, Giorgia
5/5
TrustpilotWonderful service
I had Betty on the phone as I had trouble with the form. We got cut off and when I called back they had her call me, she called back within 30 minutes. Great telephone manner and very very helpful.
Good afternoon, I'm really glad you were happy with the service you received! Thank you very much for taking the time to leave a review. Best wishes, Stephanie
1/5
TrustpilotUncaring company
House insurance was turned down for me because I have been arrested at a peaceful protest. This is not an insurance company that cares about society.
Good Morning Jessica, We're sorry that you felt your experience with us did not meet your expectations. For your privacy and to address this situation, please email us on home.CustomerRelations@coveainsurance.co.uk with your concerns. Or alternatively call our Customer Relations Team on 01422 286306 and one of the team can look into this further. Kind Regards Tracey
5/5
GoogleSam put my mind at ease led me through the process and left me feeling everything was being dealt with
Hi Peter, thank you for your review - we're pleased to hear you were happy with your experience with us. We'll be sure to pass on your review to the team. Many thanks, Tracey .
5/5
GoogleDuane sorted my claim out quickly and without any hassle. The whole thing went smoothly and it was sorted ASAP.
Hi Rebecca, Really pleased to receive such wonderful feedback for Duane! Our aim is to always try to make the claim journey as smooth and simple as possible. Kind Regards Tracey
5/5
GoogleKirna was really good and fantastic to help me and was quick really pleased.
1/5
TrustpilotThe worst experience I ever had
The worst experience I ever had . Made a claim 6 weeks ago and still waiting for follow up. Has spoken to 7 different people in a claim team and since 5 weeks they asking for same thing.
Hi Angela, thank you for bringing this to my attention and I'm very sorry that you're not happy with how your claim has been handled. I understand you've already spoken to numerous people, but to help me look into this for you and speak to the relevant team, please can you send your details (full name, policy/claim number, vehicle registration (if a motor claim) and contact information) to social@coveainsurance.co.uk. Many thanks, Giorgia
1/5
TrustpilotI was told they would ring me back…
I was told they would ring me back within 48 hours, but they haven't. I've never had to wait this long to report an accident with any other car insurance.
Hi Sheila, I am sorry to hear that you have not received a promised call back. So I can request that the relevant Claims Department call you back, please can you email Customer.Relations@coveainsurance.co.uk with your claim reference number, first line of address and post code. Thanks Will
1/5
TrustpilotWARNING RUBBISH
WARNING RUBBISH. still waiting 2 years on to get all my money back for a car claim. Needed to ring them constantly to find out what was going on. Broke promises that was made on calling me back. Changed company after 12 month
Hi Diane, I'm really sorry to hear that you're unhappy with how your claim has been handled. Please can you send your full details, including claim/policy number, to social@coveainsurance.co.uk and I will look into this for you ASAP. Many thanks, Giorgia.
1/5
TrustpilotThis is a terriible product they dont…
This is a terriible product they dont pay there claims avoid avoid go with another insurance product as they dont listen to their customers
Hello Mark, I am sorry to hear you are not satisfied with our service. In order for us to look into the matter, please could you email us at customer.relations@coveainsurance.co.uk with your claim reference number, vehicle registration number and your post code. Alternatively, you can call us on 01422 286406. Many thanks, Kieran.
5/5
TrustpilotEfficient helpful service
I had to contact Covea Insurance after someone hit the back of my car. Riz, the claim manager was really helpful and arranged everything required to repair my car. This was a painless process to resolve all outstanding issues.
Hi Gerry, thank you for feedback on the service you received from Riz. Best Wishes, Giorgia
5/5
TrustpilotDavid S help with crash …
David S was very helpful and made my experience with being in the crash alot smoother David S Also pointed me in the right direction and was very honest with any questions I had Kind regards Wendy Tarlarini
Hi Wendy, we're sorry to hear that you were involved in an accident - we wish you a speedy recovery. That's great that David was able to assist you and make things smoother for you. Thank you for also taking the time to review us. Take care, Chennelle
5/5
TrustpilotI was very impressed with the way Ellie…
I was very impressed with the way Ellie dealt my claim and all the information needed to be passed on, I now await the result and hope that I can put this all behind me.
Hi Judith, I'm pleased to hear that you are happy with Ellie's service, thank you for leaving a review. Many thanks, Melissa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
