Every review we hold for the Halifax office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMy car was hit by another driver who…
My car was hit by another driver who left the scene, my damage was never paid and I was blamed for it. Shame on this disgusting company. Please avoid it at all costs.
Ch · 20 December 2021
Agent replied · 16 June 2024
Hi Chikano, I am sorry to hear you are dissatisfied with how your claim was handled. Please could you email customer.relations@coveainsurance.co.uk with your claim reference number, vehicle registration and post code so we can review this further for you. Kind regards Will
★★★★★ 5/5
TrustpilotAccident claim
My contact with covea insurance was with Bethany, I found her extremely professional, very clear and precise, nothing was to much trouble, at the end of our conversation I felt at ease and positive about my claim .
Mark · 22 December 2020
Agent replied · 16 June 2024
This is lovely to hear, thank you for your feedback on Bethany. I'm really happy that she was able to help you with your claim. Best Wishes, Giorgia
★★★★★ 5/5
TrustpilotProfessional service
Professional service, I was guided through the processes for my building and contents claim, and all my questions were answered promptlyI did find the appraiser the company use was very invasive and dauting, however this was quickly sorted out Thank you team
Dolores · 19 July 2019
Agent replied · 16 June 2024
Good Afternoon Dolores, thank you for your review, I will make sure that your comments regarding the appraiser are fed back to the team. If you'd like to discuss this further please email social@coveainsurance.co.uk. Best Wishes, Giorgia.
★★★★★ 5/5
TrustpilotFuss free
Fuss free, easy to claim and consistently meet my dog's health needs. 👏 brilliant
Tim · 1 November 2023
Agent replied · 16 June 2024
Hi Tim, thank you for leaving a review, it's great to hear that you are happy with our service. Kind regards, Melissa
★★★★★ 5/5
TrustpilotFULL MARKS!
I was exceptionally satisfied with the service provided by Rizwan Mougal who handled this claim. He was courteous, well organised and very helpful. Just as service should be!
Alexander · 9 August 2022
Agent replied · 16 June 2024
Hi Alexander, I am pleased to hear that the service you received from Rizwan was to the high standard we aim to provide. Thanks Will
★★★★★ 5/5
TrustpilotVery efficient and professional
Covea have been very helpful and efficient throughout my claim and, even after the claim was settled, continued to be very helpful when I needed documentation for my excess claim with a different insurer. Very happy with Covea.
Sharon · 19 November 2020
Agent replied · 16 June 2024
Hello Sharon, thanks very much for taking the time to leave us a review, I'm really glad you're happy with the service you received from us. Many thanks, Stephanie
★★★★★ 5/5
TrustpilotI note that Covea have mixed reviews
I note that Covea have mixed reviews. I can only say how professional and prompt they have been dealing with my claim following my car being stolen. I first spoke to them on the 12th November and they always call you back for your allocated appt and the process is made easy. I was paid out just ten days later and they really do recognise the market value of my car. Thank you very much.
Andy · 23 November 2018
★★★★★ 5/5
GoogleVery good and also very helpful and quick to deal with insurance and processing the final claim tank you
Michel · 17 June 2023
Agent replied · 16 June 2024
Hi Michel, I am happy to hear that we were able to assist you with your claim. Thanks Will
★★★★★ 5/5
TrustpilotEasy Claim.. Swift efficient service from Riz taking…
Swift efficient service from Riz taking into account concerns of the claiming party to achieve an amicable outcome. Very pleasedJohn Moore
John · 17 April 2023
Agent replied · 16 June 2024
Hello John, thank you for taking time to leave a review. We are glad Riz has been able to make your claim and easy process. We will make sure it is fed back. Kind regards, Kieran.
★★★★★ 5/5
TrustpilotCustomer service at its best
Really helpful, no long on hold times in fact think my calls gone through straight away every time. Listened to the issues and responded with a solution cannot fault them
Gem · 3 May 2022
Agent replied · 16 June 2024
Hi Gem, thank you for taking the time to leave your feedback. I am happy to hear that the service you received was to the high standard we aim to provide. Kind regards Will
★★★★★ 5/5
GoogleKiran was very helpful and informative would happily speak with her againPositiveQuality, Professionalism
Rhydian · 17 June 2022
★★★★★ 5/5
GoogleMandy was very understanding and professional. Claim handled promptly with regular contact.PositiveResponsiveness, Professionalism
Jon · 17 June 2022
★★★★★ 5/5
TrustpilotI was contacted today by Coveas claim…
I was contacted today by Coveas claim person, she could not have been more helpful. The best service I have ever received from an Insurance Company by far. Superb.
Steven · 15 June 2022
Agent replied · 16 June 2024
Hi Steven, I am glad to hear that our Claims Department have been able to assist you with your claim. Thanks Will
★★★★★ 1/5
TrustpilotDisgraceful rip off company
Disgraceful company. I cancelled my car insurance 4 months early and was actually charged an additional amount rather than having the remainder of the policy refunded.Its basically theft of money for zero reason
Steven · 17 November 2021
Agent replied · 16 June 2024
Hi Steven, I'm sorry to hear you are unsatisfied with our service. So we can look into this, and for your privacy, please could you send us a direct message with your policy details and vehicle registration to customer.relations@coveainsurance.co.uk. Thanks Tracey
★★★★★ 5/5
GoogleVery helpful, polite and friendly staff.
Khursheed · 16 April 2024
Agent replied · 16 June 2024
Good afternoon, Khursheed. Thank you for taking the time to write us a review. I'm so glad to hear how happy you are with the service provided. Kind regards, Diane.
★★★★★ 5/5
TrustpilotVery helpful and supportive
Very helpful and supportive. Very quick to ensure that the claim was in hand. Very good communication between myself and the the team from Covea. No dragging out or making the experience onerous. Quick and easy settlement.Highly recommended.
Dave · 22 October 2020
Agent replied · 16 June 2024
Thank you for taking the time to leave us your feedback, Dave we really appreciate it. We're really glad to hear that you found the service quick and helpful and that you'd recommend us. Thanks again, Giorgia
★★★★★ 5/5
TrustpilotBeing a victim of a attempted breakin…
Being a victim of a attempted breakin forced entry to kitchen door, broken glass to french door and damage to fence pannels Covea responded within hours. Total time from incident to job being complete 3 weeks including measuring and fitting of door.John
John · 17 April 2019
Agent replied · 16 June 2024
Hi John, I'm sorry to hear about the attempted break in but I'm glad to hear everything has been sorted as quickly as possible. Thank you for taking the time to leave your feedback, we really appreciate it. Best Wishes, Giorgia.
★★★★★ 5/5
TrustpilotIt was difficult to speak to the…
It was difficult to speak to the insurance company on the phone as the wait times were very long. We also didn't receive confirmation in writing of the offer and t&cs despite being told we'd receive an email.
S · 16 October 2020
Agent replied · 16 June 2024
Hello, I'm sorry you faced difficulty getting through to us and that you haven't received the confirmation email yet. Please can you email your details, including policy/claim reference and contact information, to social@coveainsurance.co.uk so I can flag this with relevant team for you? Many thanks, Giorgia
★★★★★ 5/5
TrustpilotAlice Whitworth from Covea insurance
I had Alice Whitworth help me throughout my experience and she was amazing. Extremely helpful and very professional. Her customer service was impeccable and I couldn’t have asked for more. Thank you for the great experience Alice.
Katherine · 15 January 2021
Agent replied · 16 June 2024
Hi Katherine, thank you very much for taking the time to leave us a review and for your lovely comments about the service Alice gave you, I'll make sure she see's them! Thanks again, Stephanie
★★★★★ 5/5
Trustpilotgreat customer service!
I spoke with Cameron on the phone dealing with my claim where I am not at fault and I have to say he was very informative and helpful with a good sense of humour I would definitely recommend this company.
Sean · 25 February 2020
Agent replied · 16 June 2024
Hi Sean, thank you for taking the time to leave us a review - I'm really that glad you're happy with the service you received. For GDPR purposes please can you remove Cameron's surname from your review? Best Wishes, Giorgia
★★★★★ 1/5
TrustpilotCovéa Insurance has triumphed this week…
Covéa Insurance has triumphed this week winning the most prestigious and coveted General Insurer of the Year Award at the 2021 British Insurance Industry Awards. The company beat off rivals from industry titans including Ageas, Allianz Insurance, Aviva, Direct Line Group and Zurich. Thats the same as one of ali babbas 40 thieves winning best pick pocket of the year from the other 39 thieves
Nick · 29 October 2021
★★★★★ 1/5
TrustpilotTotally unhelpful and disinterested
Totally unhelpful and disinterested. Plus it wasn’t a one off call it’s happened 3 times.
Consumer · 21 September 2023
Agent replied · 16 June 2024
Hi, I'm very sorry to hear this. So we can look into your concerns further, please could you send your details including the type of insurance product you hold with us, to customer.relations@coveainsurance.co.uk. Kind regards, Melissa
★★★★★ 5/5
TrustpilotProffesional and friendly insurance company
I am really pleased with how efficiently and stressless the claim went through, covea sorted my non fault claim on my behalf and had it rectified and sorted in a matter of days. Thanks to my claim handler Jo!
Beth · 9 June 2020
Agent replied · 16 June 2024
Hi Beth, thank you for taking the time to leave us a review. I'm really glad to hear Jo was able to help you out with your claim. Best Wishes, Giorgia
★★★★★ 5/5
TrustpilotHe was pleasant and polite and most of…
He was pleasant and polite and most of all made things clear and in a voice that was easy to hear. Slow enough and concise. Agreed to sent an email as well as a text.
Frances · 5 June 2021
Agent replied · 16 June 2024
Hi Frances, I'm glad you were happy with the service provided. Thanks for leaving feedback. Regards Koelby
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
