Trusted Agent profile · Halifax
★★★★★
2,605 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,605 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
TrustpilotLucy Brindle - a credit to Provident
Lucy Brindle has an extreme calming and professional attitude which made this whole unfortunate incident a lot easier to get through. She ran through the process in clear and simple terms and made me feel at ease and a valued customer - excellent service
Hello Heather, thank you so much for your lovely words about Lucy - I'm so pleased to hear she was able to help you with your claim. Best Wishes, Giorgia.
5/5
GoogleVery friendly and very helpful and patient with me
Hello Martine, thank you for your review. We are happy to hear that our staff have been so helpful. Many thanks, Kieran.
1/5
TrustpilotUsing Covea for Car Insurance could become a distressing experience
This company chose NewPlatt Motors to repair our vehicle. It took over 3 months and in that time the garage and this company caused my daughter distress, massive inconvenience and financial loss. Most of the upset was generated by NewPlatt Motors's extraordinary arrogance. The situation became so serious that the case was referred to The Financial Ombudsman. If you look on this Trustpilot site for NewPlatt Motors, you will see the detail of how they treated their customers in our case. Covea Insurance have consistently resisted full endorsement of our bad experience, even though they were the root cause of it! I am reporting here that The Financial Ombudsman has today found in our favour and has recommended a significant financial compensation. I am reflecting this here so that Trustpilot users can be prepared for similar difficulties and may therefore benefit from this warning from us. Be very careful when you place your trust in car insurers like Covea. An accident in your car can result in extraordinary discomfort delivered by selfish "professionals" who look after their interests first !!! I will update this report when we hear about the result of the compensation issue. UPDATE: Covea have refused to recognise the compensation awarded by the Financial Ombudsman. After a car accident, no one needs what my daughter got, no one needs to be cornered and confronted, no one needs this kind of customer services from hell stretched out over an inexplicable 3 month period where the only consistency was a dark form of support and a developing, burning mistrust. We have today (04 04 2016) submitted a comprehensive and very personal response to the Ombudsman. Covea may well eventually be very ashamed of their pseudo protective denials. We will update this as many times as it takes to persue this company so that Trustpilot readers can see honest justice and not dark politics. Final UPDATE: The Financial Ombudsman has today awarded us a (binding) considerable increase in compensation for the upset caused by Covea Insurance and NewPlatt Motors. I would advise anyone reading this to stand up for honest justice and always make sure that the truth prevails. We are accepting the decision
1/5
TrustpilotAn absolute shower
An absolute shower. The worst insurance company I have ever dealt with. They should be thoroughly ashamed of their diabolical customer service. Avoid at all costs. RAC use this gather up of a company as underwriters, so avoid RAC insurance too.
Hi Jack, we're sorry to hear you are unhappy regarding the service you have received from us - that is not how we would like our customers to feel. Please would you email some details to social@coveainsurance.co.uk; (your policy ref/vehicle registration plate; contact information and a brief explanation of your experience with us) - so I can look into this for you. Kind regards, Chennelle
5/5
TrustpilotVery polite young lady very informative…
Very polite young lady very informative pleasant experience
Good morning Dave, thank you for taking the time to write a review. I'm so glad to hear how happy you are with the service provided. Kind regards, Victoria.
5/5
TrustpilotHelpful friendly advice which enabled…
Helpful friendly advice which enabled our claim to be progressed smoothly & successfully.
Good Afternoon Ken. Thank you for taking the time to write a review about your experience. I'm pleased to hear how happy you are with the service that has been provided through your claim. Kind Regards, Charlotte.
5/5
TrustpilotImpressed
Was super helpful and very professional. Literally everything was smooth and dealt with promptly and friendly. My only advise would be for the adviser to let the customer finish their sentence before answer. Other than that 9.9/10
Hi Andrew, thank you for your review, I’m pleased to hear that you are pleased with our service! As some staff are still working from home, there are sometimes delays on our phone lines; however I will feed back your comments to the team. Many thanks, Melissa
5/5
TrustpilotClear and helpful advice
Clear and helpful advice re the process for getting my car repaired
Good morning. Thank you for taking the time to write a review. It's good to hear that you found our service helpful. Kind regards, Victoria.
5/5
TrustpilotFirst class service.qick to sort claim…
First class service.qick to sort claim after my fall all round efficiently done.
Good Evening Ken. Thank you for taking the time to write a review about your claims experience. I'm glad to hear how happy you are with the service that has been provided. Kind Regards, Charlotte.
1/5
TrustpilotDo not use....
Have 2 on going return to invoice claims on some trucks and keep getting no where. They are a no go area for anyone wanting a good service. No replys never give a straight answer and always having to chase them. STAY AWAY
Good Morning Dan, thank you for bringing this to my attention and I'm sorry to hear you're unhappy with the service that's been provided. Please can you email your full details, including policy/claim number, to social@coveainsurance.co.uk so I can investigate this for you. Many thanks, Giorgia
1/5
TrustpilotI was hit by a hit and run driver on…
I was hit by a hit and run driver on the 5th of December 2020, reported the hit to covea the next day, that was 16 days ago and about 2 hours waiting on the phone. And still no reply...
Hi Colin, I'm really sorry you faced a wait on the phone. Please could you email your details to social@coveainsurance.co.uk and I will ask our claims team to get in touch to discuss your claim. Many thanks, Stephanie
1/5
TrustpilotI have enquired for a claim with Covea…
I have enquired for a claim with Covea Lanlord insurance I had with them and they have fraudelenty reported as a claim. I have filed a complaint with Financial conduct authority. They are dealing with their scam.
Good morning, I am sorry to hear you are unhappy with the service you have received. In order for us to look into this, could you please provide us with your details including the claim number to Customer.Relations@Coveainsurance.co.uk. Thank you Janet
1/5
TrustpilotVery slow to respond .LIABILITY claim…
Very slow to respond .LIABILITY claim with them .Very un proffesional avoid this insurer at all costs .
Dear Mr Hay, we are sorry to hear of delays during your claim. Please could you email customer.relations@coveainsurance.co.uk with your claim details so we can look into this for you. Many thanks, Diane.
5/5
TrustpilotThis is a fantastic insurance Co.
This is a fantastic insurance Co.Very helpful and pleasant and sorted my none Fault claim out straight away.I'm thinking about changing my insurance Co to this company.Well done Riz
Hi Fiona , Really pleased to hear how impressed you were with the service received from Riz.Thank you for taking the time to leave your feedback. Very much appreciated. Tracey
5/5
TrustpilotThe insuranThe insurance company considered my insurance and paid me out within a few daysce company will consider my…
The insurance company will consider my claim very quickly and professionally, the whole process was very easy and pleasant.
Hello Marcin, thank you for your review. We are glad you had such a pleasant experience. Many thanks, Kieran.
5/5
TrustpilotCovea car claim
Covea have been efficient and hassle free. Everyone I have spoken to has been polite, helpful and patient. When things go write your car off wrong you need your insurer to get it absolutely right and they have. Would recommend.
Hi Robert, I'm really glad to hear you found your experience with us a positive one. Thank you for taking the time to leave us a review and for recommending us. Best Wishes, Giorgia
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic serviceRang on Tuesday with an accidental damage claim and sorted by Friday Claims handler excellent
Good morning. Thank you for taking the time to write a review. I am really pleased to hear that you are very happy with the service you have received. Kind regards, Diane.
5/5
TrustpilotI get the help straight away I spoke to…
I get the help straight away I spoke to some one called Jo he was very helpful and sorted everything so quick
Hi Jamshad, thank you for this feedback, I'm pleased to hear that you are happy with our service. Many thanks, Melissa
5/5
GoogleChloe helped with my claim and was extremely helpful going above and beyond to help, thank you I would definitely recommend
Hi Carolyn, Thanks for your review, I am so pleased that Chloe was able to help you. Kind Regards Tracey
5/5
GoogleLewis Marshall was polite, professional in dealing with my query. Excellent.PositiveResponsiveness, Professionalism
5/5
TrustpilotFirst Contact
Hello , my call was taken by Anya Hale and she was very professional and polite . A very helpful lady . It is of course my first contact with Covea so lets hope they keep up the good level of service .
Thanks for taking the time to share your feedback, we're so please Anya was so helpful and will pass your comments on. Kind Regards, Rachel
1/5
TrustpilotLike dealing with the invisible man!!!
Handling a claim on my behalf which has been going on for months. Impossible to get an answer on the phone and don't reply to EMails. This looks likely to land up with the insurance ombudsman, because they simply can't be allowed to operate like this.
Good afternoon Roger,I'm really sorry to hear that you're not being kept updated and have struggled to get through to anyone. Please could you send me your policy/claims details so that i can find out what's going on and get someone to give you a call? social@coveainsurance.co.ukKirsty
4/5
GoogleKiran was very helpful with my car insurance policy excellent customer service…PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBethany Lynch was very efficient. and dealt with our enquiry very professionally and promptly.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
