Trusted Agent profile · Halifax
★★★★★
2,605 reviews across 2 platforms
Dean Clough Mills, Dean Clough Industrial Park, Halifax, HX3 5AX
Covea Insurance services Limited's office in Halifax, at Dean Clough Mills, is rated 3.7 out of 5 across 2,605 reviews on two platforms, including 627 Google reviews rated 3.9.
Every review we hold for the Halifax office, from every platform, shown as written. First names only.
5/5
Trustpilotgreat service
throughout the whole process of making my claim to finalising,I was treated with professionally and with service second to none.I thank you for your help and speedy service.
Hi, thank you for your kind review. I am glad you were treat with such professionalism during your claim. Many thanks, Kieran.
5/5
TrustpilotOperator dealt with me a respected…
Operator dealt with me a respected customer . Friendly ‘ helpful in guiding me.
Good Evening Roy. Firstly, thank you for taking the time to write us a review. I'm very pleased to hear that you were dealt with as a respected customer and you were provided with the help required. Kind regards, Charlotte.
5/5
TrustpilotGreat experience after the NFU
Great service, Laura Catchpole did a fantastic job in signing me up, very helpful, realistic market based pricing. Completely different to the Stratton on the Fosse office of the NFU who, not withstanding paying them £3100 a year, couldn't be bothered to help
Good afternoon Christopher, thank you for taking the time to leave us a review and for providing your feedback on the service you received from Laura - I'll be sure to let her know of your kind words. Best Wishes, Giorgia
5/5
TrustpilotEffective call handler for my insurance claim
The call handler was calm and patient and kept me updated with the progress of my claim. I was awarded an insurance payback with minimum fuss and bother.
Hi Peter, it's great to hear you're happy with the service you've received. Thank you for taking the time to let us know - we'll be sure to pass this onto the team. Many Thanks, Shaun.
1/5
TrustpilotThe worst company I have ever dealt…
The worst company I have ever dealt with. Don't get back to you, take forever to do anything, make it out like you are in the wrong. AVOID AT ALL COSTS. USELESS.
Hi Niall. I'm so sorry to hear about the issues you've been experiencing. For your privacy, if you would like to email your address, postcode, date of birth and your claim number if known to Customer.relations@coveainsurance.co.uk and someone will look into this further for you. Kind regards Melissa
5/5
TrustpilotIncredibly helpful after an accident
Incredibly helpful after an accident. The paperwork was detailed and took me through every step in a clear and lucid way. Covea made a difficult episode as good as it could be. I would recommend this insurance company to everyone.
Hi, it's great to hear you have had such a smooth experience throughout the processing of your claim. Thank you for taking the time out to highlight your experience! Many Thanks, Melissa
3/5
TrustpilotCompany did nothing but fob me off for…
Company did nothing but fob me off for 2 months then finally decided to deal with the claim however When put through to claims department I had nothing but great service from Riz he couldn't have done more for me and finally sorting out my car 😄
Hi Kirsty, thank you for taking the time to leave us a review - I'm sorry it took longer than expected for your claim to be handled but I'm really glad that Riz was able to help you out. I'll be sure to let him know of your positive words. Best Wishes, Giorgia.
5/5
GoogleDon't normally leave reviews but having just spoken to Sacha felt I just had to say thank you very much Very helpful and friendly.
Good Morning Paula, thank you so much for taking the time to leave a review for Sacha. I'm glad to hear you were happy with the service you received. Many thanks, Tracey
5/5
GoogleAdil couldn't have been any more helpful. Absolute pleasure to have had such a knowledgeable agent helping me and talking me through everything 10/10
Hi Bill, thank you for your kind review! We are glad Adil has been able to provide such pleasurable service throughout your journey with us. many thanks, Kieran.
5/5
TrustpilotThe young lady was very helpful and…
The young lady was very helpful and explained everything in detail, I felt much better after talking the call!!.
Good morning. I'm really pleased to hear that you are happy with the service provided. Thank you for taking the time to leave a review. Kind regards, Diane.
5/5
TrustpilotGreat service
Great service - professional and very helpful
Good morning Sian. I’m pleased to hear that you are happy with the service provided. Thank you for taking the time to write a review. Kind regards, Victoria.
5/5
GoogleKiran was very helpful and very professional when I needed help. I will definitely recommend this servicePositiveResponsiveness, Professionalism
5/5
GoogleLucy was excellent in handling my mother in laws insurance claim, she was informative, calm and very knowledgable.
5/5
GoogleThe handler Lewis is very helpful, responsive and provides good quality information. Overall I was very pleased😊👍. …
4/5
GoogleBethany was brilliant and patient. Explained everything. Thank you very much. I can definitely recommend! MEM 561P058349PositiveResponsiveness, Professionalism
5/5
TrustpilotOur experience was great today
Our experience was great today. The lady was so helpful and understanding. I don't know what I will do without your help and support. Thank you again!
Hi Kaya, thank you for your review. We are happy the member of staff you got through to way able to provide such helpful service. Many thanks, Kieran.
5/5
TrustpilotExcellent service
After our first collision in more years than I can remember, making a claim could have been confusing. In fact the service was terrific, completed completed on the phone by a very helpful handler. It could not have been better.
Hello Gordon, thank you for taking the time to leave your kind comments. Its great to hear the service you have received so far has been positive. Many thanks, Emily
5/5
TrustpilotGenuinely helpful and honest and caring…
Genuinely helpful and honest and caring about the circumstances. Quick to update either via email and regular calls. I couldn’t have wished for a better service.
Hi Serena, thank you for your kind review. We are glad the service provided has been so impactful. Kind regards, Covea insurance
4/5
TrustpilotMinor accident
I had a minor accident in my car involving another car, after contacting my own insurance company who weren't that helpful I got in touch with Covea the third parties insurance who were very helpful and in fact are now sorting out the repairI would recommend.
Hi Pete, sorry to hear about the accident you were involved in but I'm glad to hear we've been able to help with sorting out the repairs to your car. Thank you for leaving your feedback. Best Wishes, Giorgia.
2/5
TrustpilotA hurdle to jump at every point
A hurdle to jump at every point and a challenge where there is a claim. Still not resolved 2 months on and ongoing deterioration to my home due to their delays. Staff are limited as to what they can do for you. Now going to look at Jessica investigates.
Hi Marissa, Sorry to hear that you have not had a great experience with us, this is certainly not how we want our customers to feel. Please could you send your details through to social@coveainsurance.co.uk so that I can investigate? Many Thanks, Rachel
5/5
TrustpilotSpoke to 2people on the phone today a…
Spoke to 2people on the phone today a lady and gentlemen about our car accident. They could not have been any more helpful ready kind when you need it. They really knew there jobs. Would recommend this company to all thanks again guys
Hi Darren, we hope you and anyone involved in your accident is on the mend. Thank you so much for taking the time to review us, we're glad you received a positive claims journey with us. Take care, Chennelle
5/5
TrustpilotClaim handling
Friendly, helpful and efficient at sorting the claim out. Gave just the information I needed to make a decision and settled the claim amount then and there once I accepted it as my car was deemed a total loss.
Hi Alice, we're glad to hear you were happy with the service provided! Many Thanks, Janet
1/5
GoogleIf i could give zero stars i would. Worst insurance company by far. Good at taking your money but if you do have to claim look out. Took out home insurance via Swinton insurance (and won't be using Swinton again) at the end of July 2017 had water leak from bathroom which went through hall ceiling. I logged the claim the following week. I got a quote off claims company who emergency plumber suggested and they dealt with the insurance company. Covea assigned lost adjuster Cunningham's and Lindsey (CL)who are completely incompetent at that where the problems started. First CL assign my claim to incorrect office so 3 weeks delay, agent dealing with claim went on holiday for 2 weeks and no one else in the office could answer the phone. Once claim company got in contact with CL kept asking for additional photos of damage that when on for 2-3 weeks. CL then decided they couldn't see the damage properly in the photos so sent out loss adjuster. He suggested I could take the money offer do the work on the cheap and pocket the rest. The amount of work the contactor and loss adjuster thought was needed differed. At which point the someone with in CL informed Covea I was no longer using the claims company. At this point the claims company were chasing CL who wouldn't answer emails. Now in November I raised a complaint with Covea which was upheld and mistakenly I thought things might move along. Claims company at this point said there was nothing they could do as CL weren't willing to negotigate. Covea then assigned contractor who came out assess the damage and sent in their quote to CL at the end of December 2017. Now forward to end of January 2018 still heard nothing so phoned Covea who say this all dealt with by CL and they contact them. I then received a call to check who had asked for this contractor to give a quote when I said you it when quiet. CL rang to say delay was down to there computer system because someone had moved departments and the computer hasn't assigned the case to anyone else. Contractor finally started work this week and the amount of work is about the same as the original claims company had quoted for. So thanks to Covea for quality service they provide, not
4/5
TrustpilotVery clear and concise details.
Good morning Simon. Thank you for taking the time to leave a review. I will pass on your feedback to the team. Best wishes, Alexandra.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Covea Insurance services Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Halifax.
